GTM deploys new, cloud-based telephony system
Global Travel Management has invested in a new, cutting-edge telephone system to enable industry-leading levels of customer service to be delivered from any location.
As part of Global Travel Management’s on-going investment in customer service, we have commissioned and installed a cloud-based telephony system, ensuring that our customers can reach any of our travel consultants, account managers and other staff, easily and quickly.
The system, produced by British company Daisy, links our Woking headquarters office, our Watford office and remote locations. This means that we are able to route and connect calls to the right contact, quickly and easily. And it means that whenever customers call us, we can offer the highest levels of customer service, immediately, on-demand.
So, if you are calling to make changes to an itinerary, update information about your traveller profile or need immediate assistance due to changes in travel plans en route, we can make sure you speak to the right person to help you out, straight away.
Scott Pawley, our managing director said:
We aim to ensure we continue to provide our customers with the best-possible service. By investing in an industry-leading telephone service, we can ensure that we are able to assist customers with every aspect of their business travel, in the shortest-possible time.
We will continue to make customer-focused investments so that we are able to live up to – and exceed – our reputation for unequalled customer service.
The new telephone system forms part of the 24 x 7 customer service Global Travel Management provides. If you need information about any travel booked with Global Travel Management, or need to change, cancel, amend or postpone travel arrangements, you can contact us 24 hours a day, seven days a week.
