Global Travel Management Client benefits

Global Travel Management clients can benefit from a range of products and services sourced and made available on their behalf by the team at GTM. Many of these come with exclusive discounts.

Whether you are looking for pre-flight testing and negative Covid-19 certificates, flight-specific personal PPE products or a secure means of tracking, tracing and relocating lost baggage, there is a range of products and services available with exclusive discounts for GTM clients.

This page is updated with new products and services on a regular basis, so please bookmark and check back regularly.

The Gate 8 Multi-trip Hygiene Kit comprises a washbag, facemasks, hand sanitiser, medical gloves and disinfecting wipes.

The Gate 8 Multi-trip Hygiene Kit comes in a TSA-approved washbag and includes face coverings and masks, hand sanitiser, gloves and wipes.
  • Washbag – TSA approved
  • Washable face covering – double layer
  • 5 disposable face masks – non-woven, with latex-free elasticated loops
  • 30ml hand sanitiser – alcohol content 70%
  • 2 pairs of gloves – vinyl, en455.1.2.3 certified
  • Disinfecting wipes – 75% alcohol

GTM clients benefit from a 20% discount on the Multi-trip Hygiene Pack.

For more information, and to purchase packs, please click here and use discount code GTM.

For the Gate 8 Multi-Trip Hygiene Kit, use discount code “GTM”


There is a growing list of countries which require passengers to present a certificate confirming a negative Covid-19 test prior to arrival.

GTM has relationships with two suppliers, DiamondAir and Confirm Testing. Both organisations can test passengers pre-flight and provide negative test certificates by email, paving the way for unhindered progress through the airport and on to their destination country.

DiamondAir

The customer is tested in person, choosing to be tested either at Heathrow Airport or at one of Diamond Air’s London facilities in Mayfair or Enfield. The result of the PCR swab test is provided within 4-24 hours.

Customers can choose from several levels of service, including:

  • Test – this is a straightforward test, with results emailed to the customer
  • Test and rest – this comprises a test and overnight hotel accommodation
  • Test and destress – a test, plus departure/arrival meet and assist service including car transfer to/from the test clinic/airport

For more details about DiamondAir testing, how the process works and to access the exclusive rates available to GTM clients, contact your GTM Account Manager.


Confirm Testing

The customer orders a test to be sent to their home address at least five days prior to departure by Royal Mail Tracked 24 hour delivery. The test can be stored at home until it is required. The customer follows the test instructions, takes the test sample and returns it using the Royal Mail Tracked 24 hour label and packaging, putting them into a designated priority post box.

The test sample is analysed and results provided to the customer in time for the flight.

For more information about the Confirm Testing service, click here. And for the FAQs, click here.

For the Confirm Testing PCR tests and negative test certificates, use the discount code GTMCT10.


At Global Travel Management, we take care of business trips. That doesn’t just mean taking care of your travel bookings. We can also help you look after your possessions.


HomingPINs can be attached to luggage and valuable possessions, so that owners can quickly retrieve them if the items are lost.

That’s why we’re recommending HomingPIN luggage tags and asset labels from HomingPIN.com, the world’s first global lost property recovery system. HomingPIN is integrated into 2,800 airports, and it also works on airlines, trains, taxis, ships, buses everywhere.

Simply purchase a pack of HomingPINs, activate them, then attach the activated loops to bags (or with optional keyring to keys) and asset labels to your mobile phones, cameras, laptops, wallets, passports, bikes etc. and you will travel knowing that your important possessions are traceable through the HomingPIN service.

To use HomingPIN, first set up your account, here and use the discount code GTM20 when purchasing HomingPIN luggage tags and stickers for valuable items.

For HomingPIN, use discount code “GTM20”


Good news

It may be difficult to find, but, if you look hard enough, there are still some items of good news in the business travel industry. So, every week, we curate some of the better “good news” stories. We can’t promise green shoots of economic recovery, but we can promise to highlight some of the better, encouraging and happier pieces of news in business travel. After all, we’re all looking forward to travelling again.

And, if you want to share the good news, please feel free to use the share links at the bottom of the page.

Monday, 23 November

We didn’t have to wait long before posting our first piece of good news on Twitter this week. It was on Monday morning that we shared the great news that we are working with, not one, but two suppliers of Covid-19 testing, for passengers travelling to destinations that require a negative Covid test certificate.

Among airlines sharing good news are:

Elsewhere, the UK and USA have signed a bilateral Open Skies agreement.

American Airlines have launched an app helping passengers understand testing and documentation requirements.

And the GBTA have released research showing that half of travellers are willing to travel now.

But, perhaps the most important news was the story we broke on Wednesday: the Boeing 737 Max 8 cleared to return to service.

Monday, 16 November

Last week the news was dominated by the announcement that the Pfizer/BioNTech phase 3 testing of a Covid-19 vaccine has delivered better than expected results. Stocks rose worldwide – although there were some exceptions, as Scott Pawley noted here on LinkedIn.

Elsewhere, the UK economy soared by a record amount in Q3 this year, the government’s safe travel corridor has welcomed two new, key business destinations and GTM customers can now make use of Covid-19 testing provided by two suppliers.

And we closed off the week by changing the name of our company

Monday, 9 November

What was the first travel-related item we tweeted this week? Was it about flights? Airports? Trains? Car hire? Drones, teleportation or virtual meetings? No. It was bicycles.

We kicked off British Travel Month with a clip of Paul Baker explaining how travellers can support British jobs in the travel industry, even while the country enters the second lockdown.

Accor has worked with a London-based company Bizzon to launch a digital service to make it easier, quicker, safer and more reliable to order food and beverage.

In the middle of a busy week, we were able to announce that a new president has been appointed: Marriott International had a big announcement.

For anyone still unaware, there was confirmation that business travel is starting its long recovery.

The managing director of Hull Trains has promised that services to London will return. And LNER has launched a new loyalty scheme for frequent travellers.

The entertainment industry is one sector that is showing how to continue growing the economy, instead of waiting for the pandemic to pass. And the uptick in business travel has been identified by the CEO of Hilton Worldwide.

Finnair has introduced free Covid-19 insurance cover. And American Airlines has expanded its testing programme.

British Airways released a video explaining the meticulous and painstaking measures the airline is taking in order to ensure the safety of passengers in the airport and on-board flights.

Monday, 2 November

This week, Paul Baker and Kelly Packington met the teams at Heathrow and United Airlines to see how well the airline and airport are working to ensure passengers can travel in a Covid-secure way.

It was reported that Swiss Rail will run a faster service between Zurich and Munich next month. While Berlin Airport has opened a rail station.

Westjet has announced it will provide cash refunds instead of vouchers.

Two affiliates of Japan Airlines have joined the Oneworld Alliance.

Dubai International Airport has an announcement on safe routes through the airport.

Singapore Airlines have launched flights to nowhere.

Emirates is offering 10% off flights. And the airline has announced the return of full inflight dining.

United Airlines has added eight new routes.

Occupancy is up at IHG hotels.

Monday, 26 October

There could be an economic boost to the UK of £2.9bn per annum, thanks to the sustainable fuels industry.

Air New Zealand is opening up the trans-Tasman bubble. Flybe is set for a return. And Jet Airways has found new investors. Emirates is offering 10% off flights and double Tier Miles and is expanding its southern African destinations. United Airlines is adding more destinations this winter. Singapore Airlines resumes a New York service next month. Lufthansa Group has announced reduced losses in Q3 this year. And you can now experience Finnair’s inflight services without flying. Qatar Airways has taken delivery of three more Airbus A350-1000s.

The good news in the last week isn’t restricted to airlines. Manchester rail stations are set for significant expansion with new HS2 proposals. Mumbai Airport has rolled out its express Covid-19 RT PCR testing for all departing passengers. And Calgary Airport is hosting a project that could shorten quarantine time for international travellers (and yes, we know, it probably shouldn’t be called a pilot project…).

Monday, 19 October

The main item of good news in the last week involves our own Scott Pawley and the trip he made to Heathrow on Tuesday.

Scott was among a number of invitees to view the work being undertaken by Delta Air Lines and by Marriott Hotels to keep passengers and guests safe and secure against Covid infection.

To see how Scott got on, check out this thread, on GTM’s Twitter account…

Monday, 12 October

This week, the good news we shared was about a product we launched. PinPoint is the Duty Of Care, Traveller-Tracking and Covid resource tool. You can read about it here.

And you can see what BTN Europe – the leading source of information, news, features, data and research for corporate travel managers and travel management professionals – has to say about PinPoint, here.

And you can see how PinPoint works, on this short video clip

Monday, 5 October

This week, we celebrated the anniversary of High Speed 1, the UK’s first high-speed rail infrastructure. Some of the highlights of the tweets on 28 September were the announcement of a merger between Eurostar and Thalys, Eurostar restoring catering, some great adjectives used on LinkedIn to describe Eurostar, new cleaning robots at St Pancras, biometrics will be used from next March at St Pancras and there’s a great review for the Holiday Inn Express Folkestone Channel Tunnel.

Elsewhere, Air France has announced it is to operate 50% of its schedules during November and December, serving more than 170 destinations by the end of the year.

Qatar Airways has received a $1.95bn government investment and is offering 100 days of free wifi.

Air New Zealand is offering a frequent flyer status extension.

Lufthansa and Austrian are trialling an inflight shopping platform.

Gatwick has begun rolling out UV technology to disinfect trays in security lanes. Meanwhile, in its North Terminal Gatwick has seen the reopening of the No1 Lounge.

LEVEL has resumed its Barcelona-New York service.

Monday, 28 September

This week, we’re only highlighting one piece of news in the business travel industry. Our Managing Director, Scott Pawley put together a message for anyone looking to restart or continue business travel in the coming weeks.

His message included three key pieces of advice:

  • Update your travel policy
  • Make sure your travellers’ details and passports are up to date
  • Take the opportunity to ensure you have a carbon offset programme in place

You can see Scott’s message, here
https://twitter.com/GlobalTravelMgt/status/1308392370417938433?s=20

Scott Pawley, Managing Director of Global Travel Management has a message for businesses in the United Kingdom: Business Travel Remains Open.

Monday, 21 September

We reported on a number of hotel businesses demonstrating confidence in the long-term future of the hospitality industry this week. Including Hilton, which has opened a new Hampton property in Ealing, the Lux Collective, signing an agreement to manage a five-star resort in Chongzou, Guangxi, HRS and Radisson extending their partnership, Intercontinental Hotels Group launching two new loyalty club promotions, and, back in London, Locke has opened Bermonds Locke in London Bridge.

We report on hotel news every weekday at noon, on Twitter. Follow us here https://twitter.com/GlobalTravelMgt.

Vietnam Airlines has started one-way flights to Japan. Singapore Airlines will launch no-destination flights, from Changi Airport. Etihad is introducing artificial intelligence to reduce in-flight food wastage. Air France is investing in electric ramp equipment. Icelandair has joined Worldwide by easyJet. Aer Lingus Regional is introducing flights from Belfast to Birmingham and Manchester. British Airways has increased flights to Lahore, Pakistan. Delta Air Lines flew its first flight out of Salt Lake City Airport. Qatar Airways is now serving 90 destinations, with more than 650 weekly flights and has fitted 100 aircraft with high-speed broadband. Air Canada is offering free covid insurance.

And the BBC reported on Europe’s first Covid-free flights.

Monday, 14 September

Emirates has announced plans to resume flying to Accra and Abidjan and has completed more than $1.4bn in passenger refunds. Flydubai is offering passengers free global cover for Covid-19. Alitalia has received European Commission go-ahead for a grant of almost €200m. Air France is moving towards all-electric ramp equipment. Vietnam Airlines will resume six domestic routes.

Qatar Airways now has 100 aircraft equipped with high-speed broadband.

The aviation industry is collaborating on a biomimicry project to demonstrate operational feasibility of reducing aviation emissions using Wake Energy Retrieval.

Dubai International Airport has reopened smart gates at T3.

And Eurostar has resumed onboard catering.

Monday, 7 September

The last couple of weeks have seen more good news for business travel and business travellers.

Eurostar has announced the long-awaited launch of the direct, return trips between London and Amsterdam, starting on 26 October. The German government and Deutsche Bahn will work together to refresh 167 stations throughout the country. GWR has brought back its Night Riviera service.
ÖBB will launch Amsterdam-Vienna Nightjet. And Avanti West Coast has introduced “At Seat Order”.

JAL will increase flights to Singapore and restart the Sydney route, meanwhile, the carrier has introduced touchless check-in at Tokyo. Virgin Atlantic has introduced a new Covid-19 insurance cover and announced plans to launch flights from London and Manchester to Pakistan , as well as announcing plans to increase its routes further, with changes to its inflight catering services. Brussels Airlines has been given the EU go-ahead for a stabilisation package and the airline’s parent Lufthansa Group has announced the removal of rebooking fees until the end of 2020. Emirates announced plans to increase its network of African destinations and resume flights to Warsaw, while KLM announced plans to add Poznan to its network. Qatar Airways is continuing to rebuild its network, and now operates 550 weekly flights to more than 85 destinations. Air New Zealand will resume all its domestic Auckland flights. Singapore Airlines has announced further easing of status requirements for its PPS Club and Krisflyer loyalty schemes. United has announced that it will permanently drop change fees for US flights; and Delta Air Lines has announced exactly the same measure.

At Heathrow, Plaza Premium has reopened two of its lounges and the airport has started trials of rapid Covid-19 testing. Berlin Airport has announced its opening will comprise a parallel landing of a Lufthansa and easyJet flight, at the end of next month. And Doncaster Sheffield Airport has the good news that Wizz Air will be expanding its operations at the airport.

And, finally, Singapore has eased travel restrictions and quarantine periods for travellers from several countries.

Monday, 24 August

There was good news from one UK airport last week, which claimed to have seen the “strongest recovery of any major airport in the UK”. Which one? You can see, here.

Aspire Lounges is gradually reopening facilities across the UK, including in Bristol, Manchester and Luton.

IATA has releases self-assessment checklists for airline’s measures against Covid-19. Delta Air Lines is ramping up staff virus testing.

Covid-19 testing facilities are up and running at Heathrow. Dubai Airport announced pioneering steps in the detection of Covid-19 – by use of man’s best friends. Elsewhere in the Gulf, Sharjah Airport has become the first carbon-neutral airport in the Gulf Cooperation Council.

Cathay Pacific passengers numbers are up. Emirates are adding destinations, and changing aircraft types to meet demand. Air Asia has resumed its Kuala Lumpur to Singapore flights. KLM‘s resuming its flights to Poznan. And Qatar is resuming flights from London Gatwick.

Travel between Zurich Airport and Geneva has now become more efficient thanks to SWISS and SBB. Etihad has expanded the number of rail and coach tickets that can be purchased in conjunction with its air fares. And, in the UK, if you’re travelling by train on a Friday, LNER has some good news for you.

And, finally, passengers from Portugal will no longer have to agree to self-isolate for fourteen days, thanks to changes announced by the Foreign & Commonwealth Office.

Monday, 17 August

Last week, there was good news on airlines adding services as well as more good news on how airlines are ensuring trips are safer and more secure.

Qatar Airways is continuing to rebuild its network, and will offer 56 flights a week to the United States by next month, increasing flights to Pakistan while flights to Gatwick resume next week. Emirates is resuming passenger flights to Birmingham. Eastern Airways will regain its link to Heathrow, with flights from Teesside launching next month. Wizz Air has announced plans to create a second UK base, at Doncaster Sheffield. Virgin Atlantic is resuming flights from India.

Etihad has launched an antimicrobial snood for its business class and first class passengers. JetBlue is extending its seat distancing policy. United is using UV lights to to clean flight decks.

Schiphol Airport plans to open Covid-19 testing at Arrival Hall 3, while British Airways are considering offering pre-flight testing. Delta Air Lines is testing more of its workforce.

And in other news, American Airlines is bringing back hot food to its lounges.

Monday, 10 August

We will be honest. Last week, the focus of our attention, at least in the middle of the week, was on the events happening here.

But we also produced this article looking at what aircraft manufacturers are doing to keep planes safe from Covid-19.

Elsewhere, there was more good news items in the world of business travel:

And a couple of airlines gave some information about how they go about disinfecting their planes:

Monday, 3 August

There was good news last week for one UK-based company. Delta Air Lines has selected Lysol, the disinfectant brand from Slough-based multi-national Reckit Benkiser to enhance its cleaning regime and protocols. You can read about this new partnership, here.

British Airways, is rolling out a new voucher scheme. LNER has resumed onboard catering. AirAsia has introduced a WhatsApp chatbot, called AVA. The BTA has called on the government to provide more transparency on its quarantine decision-making process, while Heathrow has backed the idea of passengers being able to buy Covid-19 testing at the airport.

But, probably the best piece of business travel-related news came from the Focus Travel Partnership. CEO Abby Penston reported the findings of the latest Covid-19 Recovery Survey and the results are clear: booking numbers are up, thanks, in part, to the introduction of air bridges. This means more businesses are getting back to business travel to restart and fire up the economy.

Monday, 27 July

Last week saw airport re-openings, countries being dropped from the mandatory quarantine list, more flights being resumed and a guide to getting back to business travel being published.

Passenger numbers at Manchester Airport have continued to increase, leading to the re-opening of Terminal 2. This came in the same week that the UK Government dropped its requirements for passengers returning from five countries to self-quarantine on arrival for fourteen days.

Among airlines resuming services in response to passenger demand are Finnair and Etihad Airways (to Shanghai), and Qatar Airways (to Guangzhou) while British Airways announced new flights from Gatwick to Montego Bay, Jamaica.

Finally, in response to the gradually-increasing demand for business travel, particularly from the UK, we have produced a comprehensive document giving details of what companies should to when they start to plan their return to business travel. You can read about this – and downloand a free copy – here.

Monday, 20 July

After last week’s several “good news” items, we thought we would concentrate on just one this week. The great news for one of the biggest airlines in transatlantic travel, Virgin Atlantic. The airline’s future has been protected thanks to a solvent recapitalisation. This is great news for the airline’s staff, for the sector as a whole and, of course, to any businesses looking to ensure they have enough choice of airlines to two, key business markets: the United States and South Africa.

Monday, 13 July

Last week, there were several, new items of good news.

The Foreign & Commonwealth Office has revised its global advisory against all but essential travel, opening the way for more business trips to be possible. Delta Air Lines has re-opened lounges in Chicago, Denver, Miami, Nashville, Orlando, Phoenix and San Francisco.

Swissport and Priority Pass are looking at a “test on arrival” system at UK airports and Air Canada are looking to explore rapid Covid testing. Meanwhile, Aspire Lounges has begun re-opening its airport lounges and KLM has re-opened Schengen Crown Lounge at Schiphol.

London City Airport has re-opened. Automatic quarantine requirements have lifted for travellers coming into the UK, from some destinations.

And last, but not least, one particularly important #businesstravel journey reached a critical point, when Test cricket finally returned…

Monday, 6 July

This week, the good news came in threes.

First, the government confirmed that there would be a list of countries that will be exempt from last month’s quarantine requirements, starting this week, on 10 July. Read the story here.

Second, the government produced its list of 59 countries – and it contained some surprises. See the full list here.

Third, the Foreign and Commonwealth Office released updated its global advisory against ‘all but essential’ travel, exempting destinations that no longer pose an unacceptably high risk for British travellers. This came into effect at the weekend. You can read about this, here.

Monday, 29 June

This week, there is really only one, big piece of business travel industry news. The government’s lifting of quarantine restrictions for passengers arriving (or returning) from some countries. Click the link below to find out about the government’s intentions, Foreign Office advice changes and the latest information about air bridges. The story is moving forward very quickly, so keep checking back to see regular and ad hoc updates.

Monday, 22 June

A number of airlines announced increased services this week, including:

Manchester Airport introduced pre-booking for security screening and London City Airport re-opened yesterday.

Intercontinental Hotels Group announced the introduction of a new pricing model, Hyatt plans to open a hotel at Gatwick and Ruby confirms plans for a 173-room hotel in Notting Hill.

Monday, 15 June

There was more good news in the last week from the business travel sector, yet again. As the industry prepares for more companies to return to travelling on business, we were able to bring a range of good news items to our Twitter followers.

  • Turkish Airlines launched a discount scheme for health care workers
  • Iberostar plans to re-open several hotels, while OYO and Premier Inns build new ones
  • Japan Airlines and Air Transat re-start international services; Virgin Australia re-starts domestically
  • Austrian Airlines have secured rescue funding, while agreeing environmental commitments
  • You don’t have to wear gloves at Manchester Airport any more…
  • …and you don’t have to keep your distance on Air New Zealand flights
  • And, if you’re worried about losing your tier status on British Airways Executive Club, there’s good news for you, too

Monday, 8 June

In the last week, a number of news items have, again, pointed to recovery in the business travel sector.

But most people’s attention was rightly focused on the 50 Leading TMCs list being revealed by industry publication BTM Europe…

Monday, 1 June

United Airlines is upcycling old staff uniforms into face masks

Hilton is producing 50,000 meals a month for those in need

Iberia will increase flights next month…

…while Lufthansa Group has announced increased long-haul routes

Air New Zealand has opened a number of its lounges as it resumes domestic flights

Monday, 18 May

Lufthansa Group is amongst a raft of airlines announcing schedule increases having publicised 1,800 additional roundtrips per week to its schedules from next month…

…but Delta Air Lines isn’t even waiting that long to restart flights to Heathrow:

Meanwhile, across Europe, steps are being taken to open up borders again:

And Qatar Airways has generously donated 100,000 free tickets to healthcare professionals as a big “thank you”:

Monday, 11 May

In a week where the news mainly concerned messages from Her Majesty the Queen and the Prime Minster as well as celebrations of the 75th anniversary of the Victory in Europe, we also found some good news in the business travel sector.

International Airlines Group – the owners of British Airways – has announced it is planning a “meaningful return” to service in July. However, a number of airlines have announced an increase in flights even sooner than that

  • American Airlines will resume some European and South American flights from 4 June.
  • British Airways will return to Beijing Daxing out of Heathrow from 14 June and several other routes during the same month.
  • Cathay Pacific and Cathay Dragon will increase their capacity from 21 June.
  • KLM continues to have longhaul flights to Los Angeles, Chicago, Atlanta, New York, Mexico City, Toronto, Curacao, Sao Paulo, Singapore, Tokyo Narita, Osaka Kansai, Seoul and Hong Kong; as well as daily flights to Barcelona, Budapest, Helsinki, Madrid, Milan, Prague, Rome and Warsaw.
  • Korean Air intends to resume flights to cities including Washington, D.C., Seattle, Vancouver, Toronto, Frankfurt, Singapore, Beijing and Kuala Lumpur.
  • Qatar Airways says it will increase flights to 80 cities by the end of June.
  • Forbes has reported that United Airlines plans to “pencil in” four flights to Beijing, Chengdu and Shanghai from June.
  • While Vietnam Airlines plans to resume all domestic flights in June.

Capturing the mood of a nation that is looking forward to the end of “lockdown”, the Daily Mail reported that one-third of Britons will be travelling more than ever, once the restrictions end.

And while the airlines’ planning continued to gather pace, we at Global Travel Management took some time to commemorate VE Day…

Monday, 4 May

In the last week, Virgin Atlantic have shared some of the great stories of how their staff are helping to repatriate British people from abroad, helping to deliver food, helping staff in NHS hospitals, helping to handle NHS 111 calls and lots more. But they’re not just helping, they’re taking time to say thank you – a big, red thank you – to other people and organisations and the work they are doing.

Elsewhere, Cathay Pacific and Cathay Dragon intend to increase flying capacity towards the end of June.

Business travel is recovering in China. The country’s strategy, which will attempt to restart what was the biggest business travel market in the world, could offer a glimpse of how business travel will recover in the future.

Scott Pawley has posted about the airline industry reaching the bottom of the curve

And these pieces of good news from Asia may reflect some positive changes in airline capacity around the world. Our Managing Director Scott Pawley posted on LinkedIn about a report suggesting the airline world may have reached the bottom of the curve. In short, there has been an increase in flight seat capacity.

It is not only business travel that has seen good news in the last week, because Dubai aims to reopen its tourism by July, according to the Director General of Dubai’s Department of Tourism and Commerce Marketing.

Wizz Air have recommenced flights from London Luton Airport to airports in Hungary, Israel, Portugal, Romania, Serbia, Slovakia and Spain.

And finally, the Global Business Travel Association (GBTA) has released the results of a poll of more than 5,000 of its members which shows signs of optimism and recovery on the horizon. The study found that most companies are planning a recovery for 2020, with one in three planning for a recovery within the next three months.

Monday, 27 April

A British Airways flight from China, loaded with PPE and other essential kit for the NHS.

Last week, British Airways announced an increase in flights to China to London from 13 a week to 21. The flights will be able to carry up to 77 tonnes of cargo for the NHS, including PPE (personal protective equipment) which is of vital importance to health and social care workers.

Alex Cruz, British Airways’ Chairman and Chief Executive, said: “We are in a unique position to help in the global response to Covid-19, whether it is through carrying UK residents back home, transporting vital cargo back to the NHS, or through our colleagues who are offering their skills to volunteer. We’re proud to be playing our part, and I’m grateful to everyone who is working to make these flights happen in these difficult times.”

The news of BA’s increased China-London flights came the same week that the airline shared details of repatriation flights from India. As our news story shows, the airline has been helping to fly thousands of British citizens home from India. And our tweet, below, shows how welcome the repatriation flights were for the passengers – and how hard the crews are working to make this happen.

Latest Travel Corridors List

The UK Government has published a list of counties, territories and regions that comprise the “travel corridor”. You do not need to self-isolate if you’re travelling to England from one of the countries, territories or regions listed on this page. You must have spent the last 14 days in one of these places, or in the UK.

If you visited somewhere that is not on the list in the 14 days before your arrival in England, you will need to self-isolate. Visiting includes making a transit stop.

This information is taken from the Foreign and Commonwealth Office website. You are advised to ensure you are aware of the latest guidance on quarantine, travel list countries and requirements for destinations to which you are travelling, prior to leaving England. Entries in bold added on 19 November 2020.

Last updated 19 November 2020.

  • Anguilla
  • Antigua and Barbuda
  • Australia
  • the Azores
  • Bahrain
  • Barbados
  • Bermuda
  • Bonaire (from 4:00am on Saturday, 21 November)
  • British Antarctic Territory
  • British Indian Ocean Territory
  • British Virgin Islands
  • Brunei
  • Cambodia
  • the Canary Islands
  • Cayman Islands
  • the Channel Islands
  • Chile
  • Cuba
  • Dominica
  • Estonia
  • Falkland Islands
  • Faroe Islands
  • Fiji
  • Finland
  • Gibraltar
  • Greek islands: Corfu, Crete, Kos, Rhodes, Zakynthos
  • Greenland
  • Grenada
  • Hong Kong
  • Iceland
  • Ireland
  • the Isle of Man
  • Israel (from 4:00am on Saturday, 21 November)
  • Japan
  • Laos
  • Latvia
  • Macau
  • Madeira
  • Malaysia
  • Maldives
  • Mauritius
  • Montserrat
  • Namibia (from 4:00am on Saturday, 21 November)
  • New Caledonia
  • New Zealand
  • Norway
  • the Northern Mariana Islands (from 4:00am on Saturday, 21 November)
  • Pitcairn, Henderson, Ducie and Oeno Islands
  • Qatar
  • Rwanda (from 4:00am on Saturday, 21 November)
  • Seychelles
  • Singapore
  • South Korea
  • South Georgia and the South Sandwich Islands
  • Sri Lanka (from 4:00am on Saturday, 21 November)
  • St Barthélemy
  • St Eustatius and Saba (from 4:00am on Saturday, 21 November)
  • St Helena, Ascension and Tristan da Cunha
  • St Kitts and Nevis
  • St Lucia
  • St Pierre and Miquelon
  • St Vincent and the Grenadines
  • Taiwan
  • Thailand
  • Turks and Caicos Islands
  • United Arab Emirates
  • Uruguay (from 4:00am on Saturday, 21 November)
  • the US Virgin Islands (from 4:00am on Saturday, 21 November)
  • Vietnam

Before you plan your next trip, talk to your GTM Account Manager to determine the latest information regarding quarantine and other guidance for the countries, regions and territories you intend to visit.

GTM rolls out Testing for Travellers

Global Travel Management has announced the roll-out of two Covid-19 testing services for customers planning international travel.

GTM has relationships with two suppliers, Confirm Testing and DiamondAir. Both organisations can test passengers pre-flight and provide negative test certificates by email, paving the way for unhindered progress through the airport and on to their destination country.

Scott Pawley, managing director of GTM said

There is a growing list of business destinations that require a negative test certificate from UK-based travellers. So we are pleased to have put together testing programmes from two industry leaders, so that our customers can get tested and can receive certificates prior to travel.

Any customer can now choose the most convenient method, suiting their requirements. Tests can be carried out at home, at Heathrow Airport, or in specific locations in London.

We can even arrange a hotel stay prior to departure, so customers can receive take the test a day prior to their fight, relax in the hotel overnight before receiving their negative certificate the following day and transfer quickly and easily to the airport.

GTM customers will have a choice of supplier to administer and carry out their testing. The two programmes work as follows:

Confirm Testing

The customer orders a test to be sent to their home address at least five days prior to departure by Royal Mail Tracked 24 hour delivery. The test can be stored at home until it is required. The customer follows the test instructions, takes the test sample and returns it using the Royal Mail Tracked 24 hour label and packaging, putting them into a designated priority post box.

The test sample is analysed and results provided to the customer in time for the flight.

DiamondAir

The customer is tested in person, choosing to be tested either at Heathrow Airport or at one of Diamond Air’s London facilities in Mayfair or Enfield. The result of the PCR swab test is provided within 4-24 hours.

Customers can choose from several levels of service, including:

  • Test – this is a straightforward test, with results emailed to the customer
  • Test and rest – this comprises a test and overnight hotel accommodation
  • Test and destress – a test, plus departure/arrival meet and assist service including car transfer to/from the test clinic/airport

Paul Baker explained the service further

Testing for Covid-19 is mandatory for a growing number of countries. So we have negotiated a discount for GTM customers with these providers, meaning that, not only will they get a fully professional, secure testing process, they will get it at a discounted rate.

Some countries demand that the test certificate is produced within a short time-frame of their planned arrival in the country. So our teams of travel consultants can help passengers decide which testing service best meets their needs.


If you are planning to travel on business to a country that requires a negative test, contact your GTM Account Manager.

United is Back at JFK

United Airlines has announced it will be returning service to New York City’s John F. Kennedy Airport next year.

The airline will resume flights from JFK, after a gap of five years, on 1 February, 2021 with a non-stop service to the west coast. The new service will operate out of Terminal 7.

From February, United will serve both JFK to Los Angeles International Airport (LAX) and JFK to San Francisco International Airport (SFO) with two round-trips for each city.

The flights will utilise the reconfigured Boeing 767-300ER aircraft on the routes offering customers an extended premium cabin featuring 16 additional United Business class seats – providing all-aisle-access seating – bringing the total premium cabin seat count to 46.

Scott Kirby: “United Airlines is back at JFK”

The aircraft will also feature 22 United Premium Plus seats, 47 Economy Plus seats and 52 Economy seats.

United claims to offer the most premium seats between the New York City area and Los Angeles and San Francisco markets. Tickets are now available for purchase on United.com.

Scott Kirby, United Airlines’ CEO said,

I have been waiting a long time to say this – United Airlines is back at JFK.

Come early next year, we will be serving all three major New York City area airports with a best-in-class product to provide our customers unmatched transcontinental service from New York City and the west coast.

United’s premium cabin will feature flat-bed seats on all flights similar to the current Newark-Los Angeles and Newark-San Francisco offerings, providing a consistent and comprehensive NYC-west coast product.

Additionally, United’s wide-body service can participate in the robust cargo market between JFK and the west coast.

If you need to fly out of JFK, contact your GTM Account Manager.

Half of travellers intend to travel again within months: survey

Airports Council International has released a survey showing nearly half of respondents intend to travel again within the next three months.

The findings of the Airports Council International (ACI) World ASQ Global Traveller Survey can be attributed to a strong level of confidence in the environment safety provided by airports and airlines.

The survey found that 48% of travellers considered themselves likely to travel within the next three months but, despite this eagerness to travel, the recovery is dependent on a multitude of factors.

Passengers expect that new measures are put in place to address health risks, including mandatory masks for passengers and staff, Covid-19 testing prior to the trip, hand sanitising stations and the development of a more contactless airport experience.

The survey found an overall slight decrease in travel frequency is expected. This will have an impact on the proportion of traffic type with domestic traffic helping recovery in the short term.

Completion of the report was supported by KONE Corporation, Munich Airport International, Plaza Premium Group, and POTLOC.

ACI World Director General Luis Felipe de Oliveira said,

One of the keys to recovery will be the aviation industry’s understanding of the changing needs of passengers and ACI’s new survey provides insight into how Covid-19 is affecting passenger expectations and future travel plans.

It is reassuring that travellers are eager to travel again and our survey will help airports make the right decisions in providing the best and safest customer experience. Airports, airlines and their partners need to continue to increase the level of confidence in the entire passenger journey and provide and communicate the measures they are introducing to keep passenger healthy and safe.

ACI’s Airport Health Accreditation programme provides airports with not only a tool to assess their health measures against globally-recognized standards but also a way to communicate to passengers about these measures.

Dr. Sascha Brozek, Senior Vice President, Major Projects, KONE Corporation said,

As air travel and the industry navigates changes in order to gradually return, there’s no doubt the way passengers move through airports has been changed permanently. In this respect, safe and efficient people flow management is vital. At KONE, we believe that technology and smart solutions will help us reconfigure environments like airport terminals, keeping safety and health as a top priority.

Dr. Ralf Gaffal, Managing Director at Munich Airport International said,

Covid-19 has a never-seen impact on our aviation industry – not only did it cause traffic movements to hit rock bottom, it also changed the overall behaviour and expectations of our passengers and requires the implementation of new processes and systems. As a global world-class airport operator, it is essential for us to understand all changes and requirements to quickly adapt processes, facilities and information flow. The results of this ASQ  Global Traveller Survey will provide guidance to define our strategy and actions in order to maintain the highest level of customer satisfaction.

Bora Isbulan, Chief Commercial Officer of Plaza Premium Group said,

It is a pleasure for us to support ACI World, global trade representative of world airports on their global passenger survey. It is important for the airport community to work together for the revival of travel, especially during these unprecedented times. As a leader in airport hospitality, it is fundamental for us to understand the behaviour of global passengers and how it will continue to evolve through the importance of wellbeing, digital advancements and loyalty programmes in the new age of travel.

Rodolphe Barrere Co-Founder & CEO at POTLOC said,

Covid-19 has forced the travel industry to completely rethink the status quo and the way it operates. Airports that have answers from consumers will have more chances of overcoming a post-COVID world. With this study, at Potloc we wanted to help them understand consumer perceptions facing this new reality. We were able to reach far and wide, by extracting travellers’ insights via social networks, to get a clearer picture of where we stand now, and what the future holds for airports in their eyes.

ACI claim the ASQ Global Traveller Survey has been created to help airports plan for future demand – in the short, medium and long term – and to adapt customer experience accordingly, to help them implement the right measures expected by travellers, improve the most stressful touchpoints throughout the journey, and understand passengers’ needs and expectations.

We are grateful to our sponsors in supporting this important project which will help inform airports and promote public confidence in the recovery of air travel,” Luis Felipe de Oliveira.

Finnair is offering free Covid-19 insurance cover

Finnish airline Finnair has announced it is offering complimentary Covid-19 insurance cover for customers departing from Finland.

Finnair Corona Cover provides extra protection and security for customers for all existing and new bookings, for travel departures between 3 November, 2020 and 31 March, 2021.

The insurance cover comes complimentary with all Finnair tickets booked through Finnair sales channels – including Finnair.com, the Finnair mobile app or via the airline’s customer service – for international travel originating from Finland.

It means any customer who falls ill with coronavirus in their destination can claim for any coronavirus-related medical and quarantine expenses incurred in their destination. The cover supplements travellers’ own travel insurance.

Tiina Tissari, Finnair Vice President, Customer Experience and Products, said:

It is important that Finnair customers feel they can travel safely as we recognise that travelling during the pandemic comes with new kinds of concerns and challenges.

To meet the needs of our customers during the COVID-19 outbreak, Finnair has introduced its complimentary Finnair Corona Cover.

Now Finnair customers can enjoy the peace of mind and additional security which comes from Finnair Corona Cover, including cover for medical and quarantine expenses should those insured with us become sick with coronavirus while travelling.”

Finnair Corona Cover includes the following expenses for customers in their destination:

  • Covid-19 related medical expenses and medical repatriation up to €50,000, e.g. for a hospital stay or doctor visits
  • The price of a coronavirus test, if the result is positive
  • Additional quarantine costs, resulting from falling ill with coronavirus, up to €100 for a maximum of 14 days, which could cover additional overnight accommodation
  • A new return flight back to Finland, if the original flight is missed due to illness related to coronavirus.

The cover is valid in all foreign destinations, with no excess fees.

As well as including Finnair Corona Cover with all Finnair tickets booked from Finland, the cover is included also in Aurinkomatkat package trips and Finnair Holidays bookings, when the destination is outside Finland.

Customers are advised always to contact Finnair’s insurance partner for a consultation and approval for any medical or other expenses, before using local services. Expenses will be settled directly with local service providers, provided each customer first contacts and is given approval from the insurance partner. This prevents customers from having to pay for the services themselves or carry any risk for the costs.

The service is provided to Finnair customers, 24/7, with English-speaking customer service agents on hand to provide assistance.

For more information and advice on Covid-19 insurance contact your GTM Account Manager. T

British Airways demonstrates Covid-19 safety at the airport and on board

British Airways has released a video highlighting the measures introduced at the airport and onboard to keep customers safe during the pandemic.

In the video Head of Global Sales Mark Muren interviews Dr Mike Harrigan, British Airways’ medical lead, on the measures in place including:

  • Asking customers to check-in online, download their boarding pass and where possible self-scan their boarding passes at the departure gate
  • Requiring customers to wear a facemask at all times and bringing enough to replace them every four hours for longer flights
  • Social distancing markers and hand sanitiser stations placed throughout airports
  • New ordering system in lounges to reduce contact
  • Cabin crew wearing PPE and a new food service, which reduces the number of interactions required with customers
  • Providing customers with a personal protection pack including a sealable disposal bag, hand sanitising gel and an antibacterial wipe.
  • Enhanced cleaning measures and HEPA filters

They also discuss the latest research from IATA which showed that since the start of 2020 there have been just 44 cases of COVID-19 reported in which transmission is thought to have been associated with a flight (that includes confirmed, probable and potential cases). Over the same period some 1.2 billion passengers have travelled, which is just one case for every 27 million travellers.

If you have any questions about Covid-19 safety at airports or on board, or if you simply want to discuss your plans for your next British Airways flight, please contact your GTM Account Manager.

United demonstrates its commitment to cleanliness

This week, Global Travel Management took a close look at the work currently being undertaken by United Airlines, to combat the pandemic and to ensure all passengers and staff are kept as safe as possible from infection.

Sales Director Paul Baker and Kelly Packington, Director of Operations, spent a day with the United team at London Heathrow and found out what the airline does to ensure Covid safety at every stage of a trip.


Kelly Packington (left) and Paul Baker spent a day at Heathrow discovering how United Airlines maintains Covid safety for all passengers flying from the airport

Terminal 2 at Heathrow has been, and continues to be, extensively cleaned. For example, touch points are cleaned and disinfected and tests are undertaken on a weekly basis to ensure the disinfectant maintains its effectiveness.

Before flying, United email passengers to remind them of the requirement to wear a face mask at the airport and onboard.

United require passengers to complete a “Ready to fly” checklist at check-in. This is done via an app on the passenger’s phone, so can be completed without being face-to-face with check-in staff.

United staff have temperature checks before starting work. And, social distancing is facilitated by floor decals and screens at check-in.

United passengers can check-in online or on their mobile app which generates a QR code. The code is then used to complete the check-in process in the terminal at a self-service check-in machine.

The check-in machine prints out a baggage tag (which the passenger attaches to their own bags). In this way, passengers require no human physical contact is required when checking-in, even when the passenger checks bags.

Security through the airport remains broadly the same as in pre-pandemic times. So, for example, passengers are still required to remove shoes and belts. But the entire area is thoroughly and completely disinfected and cleaned, to reduce further the chances of coming into contact with the virus.

Although Paul and Kelly didn’t experience the “normal” gate procedure, some more changes could be seen at the gate, including:

  • Disinfecting high-touch areas such as charging stations, counters and seats
  • Hand sanitizer stations
  • Passengers self-scan boarding passes
  • Fewer passengers are boarded at a time, allowing continued social distance up to the aircraft door
  • Boarding from the back of the plane, so passengers don’t have to pass already seated passengers

Onboard the plane – in this case, a Boeing 787-8, the “Dreamliner” – it’s clear the aircraft is cleaned, immaculately, throughout.

Paul Baker’s reaction to the experience is straightforward:

The Dreamliner is super, super clean; aircraft have never been so clean.

The cleanliness of the aircraft now takes precedence over everything else, for example the loading of catering and new blankets and amenity kits. All cabins and the toilets are afforded the same levels of cleaning disinfectant killing 99.97% of all germs.

Passengers are provided with hand sanitizer wipes. Masks are mandatory for passengers and cabin crew. Pillows and blankets are provided “on request”. And, on arrival, the aircraft is “de-planed” in groups of five rows at a time, to prevent unnecessary crowding.

If you have any questions about flying on United, or through Heathrow, please let your GTM Account Manager know.

We are backing British Travel Month

Global Travel Management is supporting British Travel Month – a campaign designed to help employees in the UK travel sector.

Global Travel Management backs British Travel Month, running throughout November 2020

The travel industry is under pressure in the UK right now. Every week there are reports that travel suppliers are in financial difficulty and jobs are at risk.

ABTA recently reported that up to 90,000 UK jobs have been lost or are at risk across the travel supply chain since the Covid-19 pandemic started.

So Global Travel Management is supporting the British Travel Month campaign, throughout November 2020.

The campaign requires any travel itinerary produced on behalf of a client to include – where possible – at least some travel suppliers who hire staff in the UK. This means, whenever a client requests travel options, Global Travel Management will ensure they have an option that includes air, car or hotel suppliers with UK-based staff.

Scott Pawley, Managing Director of Global Travel Management said

Whenever our teams put together an itinerary, we make sure we’re offering the best advice, the best fares and prices and the most efficient trip that meets the clients’ criteria.

But now we are going to do something extra: we are going to ensure that when clients buy travel, they have the option to support British-based businesses and British staff.

We will offer a British jobs-based itinerary whenever we possibly can. We see it as “paying it forward”.

How does it work?

Paul Baker, Global Travel Management’s Sales Director said

Some clients are already starting to re-build the UK’s economy. They’re doing this by travelling more, by planning future travel and by finding out where and when they can travel.

And we expect more clients to follow suit in the weeks ahead.

By backing British Travel Month, we are helping the travel industry recover in the UK. We offer itineraries that are based on what the client needs, but we offer options that help protect and grow jobs in the UK.

If you would like to know how British Travel Month can work to help the industry while delivering you the best travel options, contact your GTM Account Manager.