Emirates invests more than $2bn on ‘customer experience’

Emirates is investing more than $2billion to enhance its inflight customer experience, including a massive programme to retrofit more than 120 aircraft with the latest interiors, plus an array of other service improvements across all cabins, starting in 2022.

The President of Emirates Airlines, Sir Tim Clark, said,

Emirates is flying against the grain and investing to deliver ever better experiences to our customers. Through the pandemic we’ve continued to launch new services and initiatives to ensure our customers travel with the assurance and ease, including digital initiatives to improve customer experiences on the ground. Now we’re rolling out a series of intensive programmes to take Emirates’ signature inflight experiences to the next level.

Emirates’ latest initiatives include:

  • elevated meal choices,
  • a brand new vegan menu,
  • a ‘cinema in the sky’ experience,
  • cabin interior upgrades,
  • ‘sustainable choices’, and
  • a generous approach to ‘the little touches that make travel memorable’

New Inspirations, New Menus

An award-winning team of chefs, a world-class catering team and a wide variety of suppliers have been assembled to design and deliver ‘the best fine dining experience in the sky’.

New menus will be served on select Emirates routes in First Class, featuring dishes such as pan-fried salmon trout with moqueca sauce and creole rice, roasted duck breast with orange thyme jus, steamed broccolini and fondant potatoes.

New menus will also be introduced to Business and Economy on 1 September.

Refreshed First Class menus

Purposefully Vegan Choices: 

Emirates’ new vegan menu is ‘carefully curated to cater to the growing numbers of customers pursuing this thoughtful lifestyle’.

Vegans, or anyone interested in a delicious and healthy plant-based meal, will enjoy handcrafted gourmet dishes such as pan-roasted king oyster mushrooms, flavoursome jackfruit biryani and sliced kohlrabi garnished with burnt orange.

Desserts are a decadent affair with choices of chocolate truffle cake with hazelnut, pistachio and gold leaf, or green grape tart adorned with candied rose petals, vanilla custard, and berry compote glistening with yuzu pearls.

First Class vegan menus

The Champagne and Caviar Experience

Emirates’ First Class experience has been upped a notch in 2022. Customers can now savour unlimited portions of Persian caviar as part of the ‘dine on demand’ service, with an exquisite pairing of the world-renowned Dom Perignon vintage champagne.

Champagne and caviar: Emirates is the only airline with an exclusive agreement to offer Dom Perignon on-board.

Cinema in the Sky

First Class customers can create a memorable movie moment on-board by ordering cinema snacks as they enjoy the 5,000 channels on Emirates’ ice inflight entertainment system.

The cinema snack menu includes moreish classics such as lobster rolls, juicy sliders, edamame, and salted popcorn, and can be ordered on demand.

All passengers can also curate their own ice experience before their flight, simply by browsing and pre-selecting movies or TV shows on the Emirates app, which can then be synced to ice the moment they board, maximising the seamless travel experience.

A Flight at the Movies: Emirates cinema snacks

Farm to Fork – Sustainable Supply Chain

Emirates’ customers departing on flights from Dubai can begin crunching on fresh greens harvested from Bustanica, the world’s largest vertical farm and newly-opened $40 million joint venture investment through Emirates Flight Catering.

Emirates is continuing to invest in sustainable operations and supply chains, seeking local food suppliers and farms wherever possible to serve the freshest produce on board.

Greens: multi-tier growing rack

Specialised Hospitality Training for Cabin Crew

Emirates has partnered with Ecole hôtelière de Lausanne, one of the world’s top hospitality management schools, to craft the Emirates Hospitality strategy and encourage inspiring customer experiences.

Emirates Cabin Crew have already begun engaging in intensive training programmes focused on delivering the four service pillars: Excellence, Attentiveness, Innovation and Passion.

Top hospitality: Excellence, Attentiveness, Innovation and Passion

Upgraded Cabin Interiors in all Classes

The most significant investment is an extensive and record-breaking refurbishment of the aircraft fleet interiors, where cabins will be retrofitted with new or reupholstered seats, new panelling, flooring and other cabin features.

Benefitting all Emirates passengers, every cabin class will be refreshed and new Premium Economy cabins installed.

After the retrofit, Emirates will have a total of 120 aircraft offering Premium Economy seats – the only airline in the region to offer this cabin class, and enhanced interiors and features across all other cabins. With its first aircraft scheduled to roll into the Emirates Engineering Centre for retrofitting in November, planning work and trials have begun in earnest.

Paul Baker, Global Travel Management Sales Director said,

Emirates are setting a benchmark for inflight customer experience. Their $2bn investment will be the envy of many other airlines and their passengers will be treated to flights that are a joy.

The recent improvements to the Emirates Premium Economy service are proof that the airline knows exactly how, where and when to apply its investments. Premium Economy on Emirates is exceptional.

I am looking forward to seeing the results of Emirates’ investments in all cabins across the fleet’s 120 aircraft.

I know GTM’s customers will appreciate the difference.

Premium Economy; Emirates developed an exceptional Premium Economy service, enjoyed by many GTM customers already

July sees improving passenger experience at Heathrow following cap on departing numbers

Heathrow has issued an update on passenger experiences through the airport during July 2022.

Following the introduction of a daily passenger cap, the airport has produced a five bullet point statement, detailing the growth in passenger numbers and explaining the measures in place to produce further improvement in the passenger experience.

The Heathrow statement reads as follows:

  • We have seen the largest rise in passenger numbers of any European airport in the last year. Over 6 million people travelled through Heathrow in July and an estimated 16 million are expected between July and September.
  • The cap on departing passenger numbers has delivered improvements to passenger experience, with fewer last minute flight cancellations, better aircraft punctuality and baggage delivery.
  • Integral to increasing the departing passenger cap is increasing airline ground handler capacity and resilience, and we have initiated a review of ground handling to support that objective.
  • Recruitment for this summer’s getaway began last November, and we have hired an additional 1,300 recruits. Security resource is back at pre pandemic levels, enabling 88% of Heathrow passengers to clear security within 20 minutes or less. 
  • Border Force has performed well so far this summer and we are working to help them secure sufficient resource to serve the peak in passengers returning to the UK over the next few weeks.

Adding to the statement, Heathrow CEO John Holland-Kaye said,

Passengers are seeing better, more reliable journeys since the introduction of the demand cap. I want to thank all my colleagues across the airport for their amazing work in getting people away. This has only been possible because of the collective and determined efforts of airport, airline and wider Team Heathrow teams.

Statement on the future of Doncaster Sheffield Airport

Doncaster Council and South Yorkshire Mayoral Combined Authority have issued the following statement regarding Doncaster Airport.

Doncaster Sheffield Airport

Doncaster Sheffield Airport owners, The Peel Group has confirmed in a meeting with senior officers from both Doncaster Council and South Yorkshire Mayoral Combined Authority (SYMCA) and Doncaster Chamber of Commerce – that they will look at all options to keep the airport open. They would be willing to consider a range of options that could result in the maintenance of aviation operations on the site.

There is a mutual recognition that the airport and wider Gateway East site are inextricably linked, and all viable options are still on the table for discussion, including the sale to another owner/operator.

Each of the options will now be further investigated within the extremely tight consultation period Peel has set for its strategic review, with an acknowledgement that this may need to be extended.

The urgency of this work cannot be underestimated and will be conducted at pace and commitment by Doncaster Council and the SYMCA.

We have mobilised a number of groups including a business advisory board and our region’s MPs. We are now working closely with the Department for Transport and have jointly commissioned an economic impact assessment alongside our private sector partners to inform the best possible outcome for Doncaster Sheffield Airport, Doncaster and South Yorkshire.

The region is also working with Government as we look for support with this nationally significant airport.

Our work continues and we will provide updates when they are available. Thank you to everyone who came along to the recent public meeting to ask questions and share ideas, and to those who have supported our efforts to see DSA continue as an aviation operation in Doncaster. We want to see the airport remain open.

The statement comes on the back of the news that the Board of Doncaster Sheffield Airport are reviewing “strategic options” for the airport, following its conclusion that “aviation activity on the site may no longer be commercially viable”.

DVT-busting product released to GTM customers

Global Travel Management has teamed up with Dragons’ Den entrepreneur Paul Westerman to make the RBR Legflow available at a discounted price to GTM’s subscribers.

The RBR legflow™ is a small medical device that sits on the floor under foot, incorporating two separate round domes with patented nodules®, each large enough to accommodate the user’s foot. Through three simple exercises, the RBR legflow™ improves lower limb blood flow behind the user’s knees, thereby reducing the chances of forming potentially fatal blood clots.

GTM subscribers can buy the device direct from the RBR Active website. And, by using the discount code GTM10 will receive a 10% discount against the normal retail price.

Scott Pawley, GTM’s Managing Director explained,

The RBR legflow is a light-weight, small, durable device, perfect for anyone who frequently travels on business.

I understand that anyone sitting down for 90 minutes or longer puts themselves at a heightened risk of forming blood clots. That’s not just people sitting in Economy class on a long-haul – it can happen to anyone, in any cabin on a flight.

So, when Paul approached GTM to see if we would be interested in making it available to our customers, we had no hesitation.

But it’s also useful for anyone sitting still for that period of time. We have many customers who are ‘desk-based’ – the RBR legflow is perfect for them too.

I keep one in my office and use it every time I find myself sitting down for more than an hour.

The RBR Legflow™ is registered and approved with the Medicines Healthcare Regulatory Agency (MHRA) as a class one, non intrusive, medical device.
  • Sitting still for more than 90 minutes at a time significantly increases the risk of forming DVT – deep-vein thrombosis.
  • The ‘number one cause of preventable deaths in hospital’ is Venous Thromboembolism.
  • Every six seconds, globally, someone dies from a thrombosis-related event.

Key features of the RBR legflow™

  • A simple, highly effective piece of health care equipment developed to combat deep vein thrombosis (DVT)
  • Designed to enable and encourage simple exercises that help prevent DVT
  • Clinically-tested to significantly increase blood flow in the lower limbs
  • Manufactured using leading ‘antimicrobial’ technology, assuring total clinical compliance
  • All materials used in the manufacturing of the RBR legflow™ are approved by the FDA and EPA
  • All active components have been notified for inclusion on the Biocidal Products Regulation
  • Lightweight, durable and user-friendly

GTM strengthens board

Global Travel Management has announced the appointment of its first Marketing Director.   

Mark Wilson has joined the board to steer and oversee all marketing campaigns and external communications for the award-winning travel management company.   

Speaking ahead of the appointment, Scott Pawley, GTM’s Managing Director said,  

We have known Mark for a number of years and I am delighted he will be joining our board to provide a fresh perspective on the way we communicate with clients and the wider industry.

Like GTM, Mark has been involved in the travel industry for more than two decades.  But he also brings marketing and journalism skills which will help us get our message across.  

Mark Wilson said,  

I was thrilled to be offered the opportunity to tell GTM’s story.  The company has negotiated the pandemic, increased its customer-base, won new business and developed its portfolio of products.  So now is a great time to share what sets us apart from the crowd.   

GTM has a reputation of being innovative and responsive, and never being afraid to do new things.  This will continue as we look to launch more industry-firsts and industry-bests.  And I am looking forward to telling people all about the work we do that makes GTM the perfect fit for its customers and suppliers.   

Panorama episode “Airport Chaos: What’s Gone Wrong?”

Global Travel Management Managing Director Scott Pawley has written to the Producer’s of BBC’s Panorama in response to this week’s episode, Airport Chaos: What’s Gone Wrong?


19 July 2022

Airport Chaos: What’s Gone Wrong?

Dear Panorama  

This week’s edition of Panorama was an interesting, although sadly unbalanced report on the temporary issues facing the aviation industry and affecting airline passengers.   

The selection of statistics highlighted some of the issues facing travel this Summer but did very little to provide the ‘other side of the story’.  Specifically, that travel has returned, it’s growing very quickly and it’s fast approaching business as usual.   

The report claimed that between 2% and 4% of flights are having to be cancelled.  That’s bad news for anyone whose holiday is affected – those passengers should complain and should always demand the compensation that’s due to them.   

But the programme did very little to highlight the fact that between 960 and 980 flights in every thousand are going ahead; close to the 990 flights per thousand in “normal times”.   

Or that Heathrow – for example – has coped with 40 years’ worth of growth in just four months.   

Or that Heathrow has forecast to have as many security staff in place as pre-pandemic levels by the end of this month.   

UK plc requires its businesses to succeed.  And to do this, it relies on the BBC to illustrate the whole picture.  Because confidence in travel breeds success in business.   Business trips can face snags.  But this has always been true – as Aviation Minister Robert Couts said on your programme, “I can never promise there will never be delays”.  But, as Rory Boland also said on your show, “before you book, take a look around what’s happening at the airport near you [and] the airlines you’re considering and make your decision based on that”.  That’s exactly what savvy business travellers do – most effectively by relying on travel management companies to smooth the bumps in the road.   Flight cancellations may affect business plans, but, with careful management and with access to all options, they don’t need to ruin them.  

A case in point is your presenter’s visit to Milano Malpensa, with a crew, to interview Armando Brunini, CEO of SEA Milan Airports.  A crucial business trip that took place, despite “the chaos”.   

Aviation is returning, quicky to the successful, important industry it was, pre-pandemic.  Within weeks, I hope the focus will be on how well international travel has recovered, across all UK airports and all airlines.    

A “panorama” can be defined as something that enables the viewer to see the whole picture.  This week’s episode failed in that regard, because it omitted some of the strides the industry is making.   

I look forward to the follow-up, “Panorama: How Did Aviation Return So Quickly?”  

Yours faithfully  

Scott Pawley  


You can see the episode of Panorama on BBC iPlayer.

High-speed mobile internet to be made available to customers of all four mobile networks on London Underground

Access to high-speed mobile connectivity on the Tube has taken another major step forward, with Vodafone and Virgin Media O2 joining BAI Communications’ (BAI) network.

Customers of all four mobile network operators – Three, EE, Vodafone and Virgin Media O2- will be able to access high-speed 4G and 5G-ready mobile connectivity across the Tube, including within the tunnels. 

BAI was awarded a 20-year concession by Transport for London (TfL) in June 2021 to deliver mobile connectivity on the Underground. Once complete, customers will be able to make calls wherever they are on the Underground, check the latest travel information, keep on top of their emails, catch up on social media and live stream videos, transforming the passenger experience and securing London’s transformation into a smart city. 

BAI’s neutral host mobile network will also host the new Emergency Services Network (ESN), which will give first responders immediate access to life-saving data, images and information in live situations and emergencies on the frontline.

Work on delivering 4G coverage across the Tube network is well underway, following the successful transfer of the previous pilot section on the eastern end of the Jubilee line to BAI earlier this year. Positive progress now means that the next five stations to get coverage – Bank, Oxford Circus, Tottenham Court Road, Euston, and Camden Town – will go live within the next six months. The additional connectivity within these stations will help customers visiting the city to make plans for shopping, events and socialising with friends and family in Central London across the festive season.

All stations and tunnels across the Tube network remain on course to have high-quality and uninterrupted mobile coverage. Some sections of Tube network will go live by summer 2023 – including parts of the Central line including stations and tunnels through the City and West End. TfL and BAI are also continuing to progress with delivering mobile coverage across the recently opened central section of the Elizabeth line between Paddington and Abbey Wood.

Mobile operators will also ensure continued and improved coverage via Wi-Fi on the London Underground and Elizabeth line when the network transfers to BAI in April 2023.

The Mayor of London, Sadiq Khan, said,

Improving the capital’s connectivity and digital infrastructure is central to London’s economic recovery from the pandemic, so I am delighted that Vodafone and Virgin Media O2 customers will now have access to high-speed mobile coverage when travelling on the Tube.I committed to Londoners that I would deliver 4G throughout the Tube network as part of my determination to build a better London for everyone – and I have no doubt that this will transform journeys for millions of passengers.

Billy D’Arcy, CEO of BAI Communications UK, said,

We’re delighted to welcome Vodafone and Virgin Media O2 to our network and to reach another key milestone in our work to build a backbone of connectivity across the capital. Staying connected is more important than ever, and we are proud to be working with our partners to offer 5G-ready connectivity which will transform the way people move and work in the capital, allowing them to travel more smartly, safely and securely.

Ahmed Essam, CEO at Vodafone UK, said,

The UK needs world class digital infrastructure, and bringing 4G and 5G to the London Underground is a big part of that. 4G on the eastern stretch of the Jubilee line is already making a huge difference to our customers, and we’re proud to continue our investment in keeping consumers and businesses connected across more parts of London.

Lutz Schüler, Chief Executive Officer at Virgin Media O2, said,

With our 5G network already reaching two-thirds of Londoners, this investment will bring next-generation mobile connectivity deep underground for the first time ever, giving our customers a seamless service while on the move. We’ve already invested hundreds of millions of pounds in the capital to expand and upgrade our fixed and mobile networks which has accelerated London’s transformation into a cutting-edge digital hub, fuelling growth and connecting communities to gigabit services.

Heathrow Airport sees 40 years’ worth of growth in four months

In a sign of the recovery of UK aviation, nearly 6 million passengers travelled through Heathrow in June, totalling 25 million passengers in the first six months of the year.

The unprecedented growth in passenger numbers over the last four months matches what took place over the last 40 years.

Heathrow re-started recruiting in November 2021 in anticipation of capacity recovering in the Summer of 2022. By the end of July the airport will have as many people working in security as there were pre-pandemic. The airport has also reopened Terminal 4 to provide more space for passengers.  

Rebuilding capacity quickly is very challenging after the significant reductions in resource across the entire aviation supply chain. Arrivals punctuality is very low as a result of delays at other airports and airspace congestion across Europe and this has compounded the challenge of resource constraints for the airport, airlines, ground handlers and government agencies.

In spite of this, the airport claims to have been able to provide a good level of service for the vast majority of passengers. However, despite its ‘best efforts’ there have been periods in recent weeks, where service levels have not been acceptable, with long queue times, delays for passengers with reduced mobility, bags not travelling with passengers or arriving late. The airport has stated it wants to apologise to passengers affected by this.

The airport spokesman told us:

In June, the DfT and CAA asked the aviation sector to review summer schedules, including implementing a ‘slot amnesty’ to encourage airlines to remove flights without penalty that will minimise further disruption for passengers over the summer getaway. Our number one priority at Heathrow is giving passengers a safe and reliable journey. We will carefully assess if airlines’ reviewed schedule changes will help achieve that.

Many people will not have travelled in some time. Passengers can help prepare for their journeys by ensuring they arrive at Heathrow no earlier than 3 hours before their flights, that they have their liquids less than 100ml packed in a clear, resealable 1L bag and remove their large electronic items from their bags prior to security checkpoints.

We are assessing the CAA’s latest analysis for the H7 regulatory period and will comment in due course.

Heathrow CEO John Holland-Kaye said:

Last month, we saw exponential growth in passenger numbers as nearly six million people got away – the equivalent of 40 years of growth in just four months. I am very proud of the way that our team is rising to the challenge of growth, and giving excellent service to the vast majority of passengers. However, we have already seen times recently when demand exceeds the capacity of the airport, airlines and ground handlers.

We will review the schedule changes that airlines have submitted in response to the government’s requirement to minimise disruption for passengers this summer and will ask them to take further action if necessary. We want everyone who is travelling through Heathrow to be confident that they will have a safe and reliable journey.

Qatar Airways Unveils Platinum, Gold and Silver Lounges for Privilege Club Members and oneworld Partners

Qatar Airways has unveiled Platinum, Gold and Silver lounges at its award-winning hub, Hamad International Airport (HIA), inviting Privilege Club loyalty members and oneworld alliance card holders to access the dedicated lounge corresponding to their frequent flyer tier status when transiting through Doha.

The state-of-the-art lounge facilities, with stunning runway views, will provide a peaceful haven to Qatar Airways Platinum, Gold and Silver loyalty members, and oneworld Emerald and Sapphire card holders.

The brand new facilities will offer new spaces where passengers can rest, unwind and enjoy some of Qatar Airways’ renowned amenity products from Diptyque, and indulge in international cuisine and a wide beverage selection.

Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said:

It is my pleasure to announce the opening of three premium frequent flyer programme lounges at Hamad International Airport.

Our latest Platinum, Gold and Silver lounges demonstrate the airline’s commitment to rewarding Privilege Club and oneworld alliance members with coveted benefits that befit the service quality Qatar Airways is synonymous for.

We look forward to welcoming passengers to experience our sophisticated, modern and spacious lounges when transiting through the World’s Best Airport.

Qatar Airways Platinum, Gold and Silver Lounges offer an ideal space for relaxation or socialising with family and friends.

Passengers can extend an invite to one guest using their plus-one complimentary access – eligible to Qatar Airways Platinum and Gold Privilege Club members, and oneworld Emerald and Sapphire members.

Qatar Airways Platinum Lounge South

Located on concourse A of HIA, Qatar Airways Platinum Lounge South will be home to Qatar Airways Platinum loyalty members and oneworld Emerald card holders. The state-of-the-art lounge accommodates up to 140 passengers, and is equipped with a quiet area, a prayer room, a bar, a restaurant, and showers. Passengers are welcome to enjoy à la carte dining or buffet, and utilise the complimentary WiFi provided. 

Qatar Airways Gold Lounge South

Located on concourse A of HIA, Qatar Airways Gold Lounge South will be home to Qatar Airways Gold loyalty members and oneworld Sapphire card holders. The newly inaugurated lounge has the capacity to accommodate up to 85 passengers, and offers an array of services including family seating, a bar, a dining area, a full buffet dining experience, showers, and complimentary WiFi.

Qatar Airways Silver Lounge South

Located on concourse B of HIA, Qatar Airways Silver Lounge South will be home to Qatar Airways Silver loyalty members. First opened in March 2022, the lounge accommodates up to 195 passengers, offering meeting rooms, a family area, a quiet area, buffet dining and baggage storage facilities. 

Qatar Airways was announced as the ‘Airline of the Year’ at the 2021 World Airline Awards, managed by the international air transport rating organisation, Skytrax. It was also named ‘World’s Best Business Class’, ‘World’s Best Business Class Airline Lounge’, ‘World’s Best Business Class Airline Seat’, ‘World’s Best Business Class Onboard Catering’ and ‘Best Airline in the Middle East’.

In addition to the launching of the Gold, Silver and Platinum lounges, Qatar Airways will be increasing its Doha – Melbourne flights from the current once-daily schedule to double-daily flights from 1 October with the support of the Victorian Government. The airline and the Victorian Government signed a strategic agreement to increase connectivity to Melbourne to further boost trade and tourism.

Meanwhile, Berlin is set to benefit from enhanced connectivity to over 150 destinations, following the increase in Qatar Airlines services from daily flights to initially ten and further rising to eleven weekly flights from Berlin Brandenberg Airport.

And Qatar Airways have agreed to appear as the Official Jersey Sponsor of Paris Saint-Germain, starting from the 2022-2023 season.

Qatar Airways currently flies to more than 150 destinations worldwide, connecting through its Doha hub, Hamad International Airport, currently named the ‘Best Airport in the World” by Skytrax World Airport Awards 2022.

IHG and Unilever join forces to end single-use bathroom miniatures

IHG Hotels & Resorts has announced a global collaboration with consumer goods company Unilever to replace bathroom miniatures with bulk amenities in over 4,000 hotels.

In 2019, IHG became the first global hotel company to commit to all of its hotel brands removing bathroom miniatures in favour of larger-size amenities, a key step in its pledge to eliminate single-use items throughout the guest stay by 2030.

All of IHG’s markets are now covered by bulk bathroom amenity contracts.

Unilever’s largest brand, Dove, will supply full-size hand wash, body wash, shampoo, conditioner, and body lotion to IHG Essentials and Suites Collection hotels, including Holiday Inn, Holiday Inn Express, avid hotels, Staybridge Suites and Candlewood Suites.

Microbiome: find out how Dove moisturising
formula helps protect your skin’s living layer

The roll out of full-size Unilever products across IHG’s mainstream brands, which accounts for around 80% of IHG’s portfolio, follows the recent launch of larger-size bathroom amenities into InterContinental Hotels & Resorts properties.

The switch to full-size formats is expected to save at least 850 tonnes of plastic annually in IHG’s Americas region alone – the equivalent weight of five fully-grown blue whales or 70 double-decker London buses.

Yasmin Diamond, Executive Vice President, Global Corporate Affairs, IHG Hotels & Resorts, commented:

IHG has pioneered the move to minimal waste in the hospitality industry and we’re excited to spell the end of bathroom miniatures through our collaboration with Unilever. Our guests are increasingly mindful of the impact their travel choices have on the environment and our colleagues, investors, owners and suppliers all expect us to act responsibly. Transitioning to bulk amenities across our global estate was one of our first significant steps towards eliminating single-use items throughout the guest stay by 2030. We’ll continue to find innovative solutions for operating more sustainably to deliver our purpose of True Hospitality for Good.

Umesh Shah, CEO Unilever International, added:

Unilever is committed to making sustainable living commonplace, and we have ambitious targets across every part of our business. We are pleased to partner with IHG Hotels & Resorts to help extend sustainable living into the travel industry by providing bathrooms with bulk amenities. Through this collaboration, IHG’s guests will enjoy a range of products from Dove during their stay, while reducing their use of plastic.

IHG’s commitment to pioneer the transformation to a minimal waste hospitality industry forms part of its 10-year Journey to Tomorrow responsible business plan, which includes a series of ambitious targets to drive positive change for people, communities and the planet.

As well as switching to bulk amenities, the group is working to eliminate single-use items, minimise food waste and adopt circular solutions for major hotel commodity items by 2030.