Four in five travellers have trouble sleeping

Four in five travellers have trouble sleeping

A global study commissioned by InterContinenal Hotels Group has revealed that a lack of sleep is a primary concern for travellers, with four in five stating they have trouble sleeping when travelling away from home.

The launch of the findings coincided with World Sleep Day, an annual day devoted to tackling important sleep issues.

The findings from the survey revealed:

  • The business traveller loses around 58 minutes of sleep each night when staying away from home, averaging just five hours and 17 minutes of sleep, per night.
  • The biggest causes of a restless night’s sleep for those travelling are:
    • Different environment (44%)
    • Unfamiliar noises (35%)
    • Working late (35%)

Dr. Steven W. Lockley, Associate Professor of Medicine, Harvard Medical School commented:

It’s no secret that travelling can be challenging for our health, particularly when it comes to maintaining our normal sleep patterns. Light is the major environmental time cue that resets the circadian clock in our brains each day, which is easily thrown off when travelling.

Over two thirds (67%) of those surveyed stated they feel more tired when they are away from home. To aid sleep, nearly a half either try listening to music (47%) or watching TV (45%) to try and fall asleep. To help travellers combat a restless night away from home, IHG has piloted the use of portable and versatile JOURNI Mobile Task Light designed to help regulate sleep when travelling.

Dr. Lockley continues:

Light can also be a stimulant, directly alerting the brain, or promote sleep before bedtime, depending on the spectrum and intensity of light exposure. Having greater control of light exposure when travelling can help promote sleep at the right time or wake at the right time, preserving some sense of sleep normalcy when on the road.

Brian McGuiness, IHG’s Senior Vice President of Global Guest Experience, commented:

With so many travellers experiencing sleep disruptions when they’re on the road, we want to do everything possible to make sure our guests at any one of our 16 IHG Hotels & Resorts brands have a restful sleep while staying with us.

We’re excited to be the first hotel company to pilot this technology that uses LED lighting to improve guest sleep, and it’s just one of the many programs we’ve introduced over the years to improve guest experience, such as our Crowne Plaza Sleep Advantage programme with premium bedding and aromatherapy kits and our Holiday Inn pillow menu.

Crowne Plaza Atlanta Airport will be the first IHG Hotels & Resorts property to install the JOURNI Mobile Task Light as part of this pilot project. Guests can easily adjust the light from the blue-enriched white spectrum to boost energy and performance when awake, to the blue-depleted spectrum for use in the evening in preparation for bedtime, to promote a more restful night’s sleep.

Contact your GTM Account Manager when you need to book hotel nights at any IHG hotel property, including the Crowne Plaza Atlanta Airport. 

How we fix the aircraft type for passengers

How we fix the aircraft type for passengers

At Global Travel Management, it is quite common for a passenger to ask what type of aircraft a specific flight is going to use.  The good news is that this is information we can provide.

From time to time we have travellers with specific requests about their flights.  Most passengers need to know the departure and arrival times, of course.  And some passengers make choices based on flight times.  But some passengers also want to know what type of aircraft will be used on a given flight.

Sometimes we get requests to make sure the flight booked is a certain aircraft type; other times we have passengers who want to avoid specific models.

We are able to help out passengers with these requests, in two ways.

First, whenever we search for airline fares, we use a system that provides lots of information including the aircraft type used on that flight.  We can see what plane the airline intends to use and can use graphical displays to determine which seats are still available to book.  So, whenever a passenger wants to make sure their booking is on a certain aircraft model, we can confirm that for them.

Second, once the booking is made, we send the passenger a full itinerary that gives them everything they need to know about their flight booking, including an explanation of the aircraft make and model.

Sometimes, for a number of reasons, an airline may need to change the type of aircraft used for a particular flight after the booking is made.  But it is very useful for passengers who have specific preferences to be able to know what aircraft is planned for a journey before making the decision to book.

This is another way we are happy to help passengers have the best experience on business trips.

2,265,792 hotel rooms in pipeline

Global hotel pipeline hits record highs

The hotel industry continues to boom, with a record high of more than 2.2m hotel rooms in the pipeline – a 6% increase over the last year. 

Lodging Econometrics, the global leader for hotel real estate intelligence has released its year-end Global Construction Pipeline Trend Report, which compiles the construction pipeline counts for countries and markets around the world. At the close of 2018, LE analysts state that the total global construction pipeline hit record highs with 13,573 projects/2,265,792 rooms, a 7% increase in projects year-over-year.

The global pipeline has ascended for eight consecutive years after reaching its cyclical low in 2010. All regional pipelines, with the exception of South America, continued their upward trend year-over-year. Four of the seven global regions reached all-time highs in 2018: Europe, Africa, Middle East and Asia Pacific.

There are a record high 6,352 projects/1,172,591 rooms currently under construction worldwide. Projects scheduled to start construction in the next 12 months are at 3,860 projects/572,483 rooms. Projects in the early planning stage stand at 3,361rooms/520,718 projects, also at an all-time high.  The United Kingdom the pipeline is 266 projects/38,590 rooms.

Around the world, the cities with the largest pipeline counts are New York City with 171 projects/29,457 rooms, Dubai with 168 projects/49,943 rooms, and Dallas with 163 projects/19,476 rooms. Los Angeles follows with 147 projects/23,404 rooms, and Guangzhou, China with 132 projects/28,694 rooms.

The leading franchise companies in the global construction pipeline by project count are

  • Marriott International with 2,544 projects/420,405 rooms
  • Hilton Worldwide with 2,252 projects/333,209 rooms
  • InterContinental Hotels Group (IHG) with 1,716 projects/249,379
    rooms
  • AccorHotels with 966 projects/177,052 rooms.

These four companies account for 55% of all projects in the global pipeline.

Contact your Global Travel Management Account Manager next time you need to book a hotel room, anywhere in the world.

Gender balance is not a women’s issue, it’s a business issue

Gender balance is important to us at GTM

All day, every day, we aim to ensure that Global Travel Management is among the leading businesses in terms of gender balance.  Because, as our Director, Natalie Pawley says, “gender balance is not a women’s issue, it’s a business issue”.

Natalie was the first Company Secretary when GTM started in 1997.  And, since then, she has been proud of the way in which the business treats, trains, nurtures and promotes women.

GTM has always had a positive gender balance.  Since we started the business, we have always been a women-majority company.  Women take key roles in every part of the business, from administration and reservation roles to business development, account management and operational positions, we are proud to ensure that women are well represented throughout the organisation.

How can you ensure you’re offering a comprehensive service to clients unless you are able to share the same issues they have?  By employing accomplished women in every area of the business, we are able to empathise with issues facing the growing numbers of female business travellers.

We make sure that GTM is a flexible, accommodating environment for women.  So we have a shift pattern designed to ensure employees’ work-life balance is kept in check; we have some staff who split their hours around family commitments; and we have been lucky enough to be able to accommodate great staff who have chosen to return to work after maternity leave and work in part-time, job-sharing positions.  We even have a bring-your-dog-to-work rota that has proven popular among the staff that have to juggle home responsibilities with work.

Every year we work with Guildford College to offer places to some of the most talented students, so we can pass on knowledge to the next generation of leaders in the business travel industry.  It comes as no surprise that, this year, the two candidates joining us are both women.

I am really pleased that, after more than twenty years, GTM is still at the forefront of businesses in terms of gender balance. I may have been the first Company Secretary and the first female Board member, but I am just as proud that the students we have recruited for work experience are women and the most recent addition to the Board is a woman.

As you might expect from an award-winning travel company, we are continuing to head in the right direction.

 

Flights will continue in the event of a no deal Brexit

BREXIT: Advice for travellers

Today (7 March 2019) the UK government confirmed details of measures that will ensure flights will continue if the UK leaves the EU without a deal.

This follows the publication of technical notices in October 2018 which clearly stated that the UK would adopt a pragmatic approach to securing flights.

This announcement comes as the EU is also about to finalise its no deal aviation regulation that will protect UK airlines flying into Europe. Both these proposals will ensure continued aviation connectivity in any scenario.

Aviation Minister Baroness Sugg said:

Measures put forward by the UK and the EU will ensure that flights can continue in any scenario; deal or no deal.

This is good news, not only for the industry but most importantly it reaffirms the fact that passengers can book flights with confidence, as normal.

We expect these contingency measures will never be needed and our efforts remain focused on securing a deal from the EU.

The government has set out how it will reciprocate to EU airlines the rights granted to UK airlines by the regulation.

Around 164 million passengers travel between the UK and the EU each year so these measures will ensure that passengers can continue to take business and leisure flights in a no deal scenario.

This announcement gives industry certainty and the public the assurance needed to book and fly with absolute confidence.

These proposals are a no deal contingency measure and will only come into force if the UK leaves the EU without a deal. The UK remains committed to securing a deal but continues to prepare for all scenarios.

ABTA has welcomed UK Government’s confirmation that flights will continue in a no-deal Brexit.  Mark Tanzer, Chief Executive of ABTA – The Travel Association said

Today’s announcement provides further assurance that, whatever the outcome of Brexit, travellers can continue to book holidays and business trips with confidence.

Europe is the most popular holiday destination for UK travellers with 58 million trips1 made to the continent each year. More than three in five people2 are planning to take a trip to Europe this year, so travellers will be pleased to see the final confirmation from the UK on their ability to fly even in the event of a no-deal.

It’s worth remembering that if the UK and the EU agree a deal, we will be in a transition period and everything will stay the same for travel until the end of 2020 – meaning people can continue to travel to the EU exactly as they do now.

While it is encouraging that there are plans in place for a no-deal scenario, we encourage politicians to work to avoid a no-deal Brexit.

ABTA and its Members are offering advice to holidaymakers and business travellers heading to or from the UK after Brexit – with the latest information available at abta.com/Brexit.

BA invests in FIRST class product

First Class investments from British Airways

British Airways is set to deliver significant changes to the onboard product and service in its First cabin as part of its £6.5bn investment for customers.

The new look and feel, set to take to the skies from 31 March, will include new bedding, amenities and menus that would not look out of place in a five-star British hotel.

The airline’s First customers will be offered super-soft, sophisticated new male and female loungewear designed exclusively by luxury British fashion brand, Temperley London. The loungewear will be coupled with bespoke British Airways amenity bags, featuring Temperley’s “Star” design. The bags will be filled with products from No 1 British Skincare brand, ELEMIS, including products from the highly sought after ULTRA SMART PRO-COLLAGEN range. The amenity kit contains the essentials to cleanse, revive and hydrate.

The airline’s chefs have also designed new delicious A La Carte menus that focus on fresh seasonal ingredients of British provenance. The new menus will be served on elegant bone china crockery, designed exclusively for the airline by high-end British tableware designer William Edwards. The new tableware will be accompanied by contemporary cutlery from Studio William.

The airline will also be introducing a new signature afternoon tea service, showcasing the great British tradition of high tea. The menu will include a selection of sandwiches, delicate pastries and scones, as well as a wide range of tea infusions.

As part of the changes, British Airways is also investing in new Dartington glassware. Travellers will now be able to enjoy the airline’s fine wines and champagnes from sophisticated stemware, while soft drinks and spirits will be served from elegant cut-glass tumblers.

Carolina Martinoli, British Airways’ Director of Brand and Customer Experience, said:

As part of our £6.5bn investment for customers, we’re changing parts of the travel experience in our First cabin. Our teams of designers, chefs and customer service experts have carefully thought through the details we know matter most to our customers.

In this, our centenary year, we’ve sought out some of the best British designers and manufacturers to work with to ensure travelling in First with British Airways is an unforgettable experience.

The airline’s First customers will benefit from an improved turndown service for the perfect night’s sleep, thanks to new luxurious 400 thread count bedding, accompanied by a foam fibre mattress topper. Customers will also receive a stylish new day blanket and bolster cushion.

And those wishing to relax and enjoy the 1,000 hours of programmes available on the in-flight entertainment channels, can do so through high performance headphones crafted by Meridian, the British Pioneers of High Resolution audio.

American Airlines applies for additional service at Tokyo’s Haneda Airport

American Airlines has submitted an application to the U.S. Department of Transportation to operate additional services to Tokyo Haneda from Dallas/Fort Worth, Los Angeles and Las Vegas.

American’s application is a result of the U.S. and Japan reaching a tentative agreement to expand access at Haneda, which would open up to twelve additional daytime slot pairs for U.S. carrier operations.

American Airlines President Robert Isom said,

Tokyo is an important hub for our Pacific Joint Business with Japan Airlines. Enhanced service at Haneda would give our customers better access to downtown Tokyo and open up JAL’s domestic network with flights to destinations like Osaka, Sapporo and Fukuoka.

American currently operates one daily flight between Los Angeles and Haneda, which began in 2016. An additional flight from Los Angeles would provide American’s customers with even more options and a convenient schedule between Tokyo and the airline’s West Coast hub. Additionally, Dallas Fort Worth, American’s largest hub, serves as an important gateway to Asia with proven local and connecting traffic. With two daily flights, customers travelling from Haneda to Dallas Fort Worth would be able to connect to and from more than 800 daily flights and more than 200 destinations throughout American’s vast network.

American’s proposed Haneda service would be operated as part of the airline’s Pacific Joint Business with JAL. The Pacific Joint Business was established in 2011 and covers travel among 11 countries in Asia and North America. It allows the two airlines to coordinate schedules, network and service to give more than 3.1 million annual customers access to up to 23 daily trans-Pacific flights from 15 gateway cities in Asia and North America.

Delta proposes flights between Haneda and 5 new US cities

Delta Air Lines has filed an application with the U.S. Department of Transportation to launch daily daytime services between Tokyo-Haneda airport and Seattle, Detroit, Atlanta and Portland, as well as a twice-daily service between Haneda and Honolulu.

Delta’s proposed routes would be the only direct service offered by U.S. carriers between Haneda, Tokyo’s preferred airport for business travellers and the closest to the city centre, and the communities of Seattle, Portland, Atlanta and Detroit.

Together with the carrier’s existing service to Haneda from Minneapolis/St. Paul and Los Angeles, these new routes would bring Delta’s proven operational reliability and exceptional service to more customers travelling between a broad network of U.S. cities and Tokyo’s preferred airport.

Additionally, Delta’s proposal provides a competitive alternative for consumers to the service offered by other U.S. carriers and their Japanese joint venture partners, ANA and JAL.

Delta’s existing service to Haneda from Minneapolis/St. Paul and Los Angeles has already delivered substantial consumer benefits, including transporting over 800,000 passengers since the inauguration of daytime flights. The airline claims its proposal for additional service would:

  • Provide more attractive flight times for customers arriving and departing Haneda while enhancing connecting opportunities in the Pacific Northwest, Southeast, and Northeast;
  • Facilitate the development of trade and tourism between five of the largest U.S. metropolitan areas and Tokyo;
  • Serve a geographically diverse set of markets and communities through the comprehensive route networks offered at each of Delta’s hub gateways;
  • Provide additional capacity and greater convenience for the large business communities in all of these proposed gateways.

Delta has served the U.S. to Japan market for over 70 years, and currently offers seven daily departures from Tokyo with connections to over 150 destinations across the U.S and Latin America. The airline will launch a new service in April between Seattle and Osaka in partnership with Korean Air. Additionally, last year, Delta began partnering with Michelin consulting chef Norio Ueno to create meals for all cabins of service for flights to and from Japan.

Pending government approvals, the new routes would launch with the summer 2020 flying schedule.

UNITED AIRLINES APPLIES FOR SIX NEW ROUTES FROM HANEDA AIRPORT

United Airlines applies to serve Tokyo from six US airports

United Airlines has announced that it has filed an application with the U.S. Department of Transportation for a total of six daily non-stop flights to Tokyo Haneda Airport from Newark Liberty International Airport, Chicago O’Hare International Airport, Washington Dulles International Airport, Los Angeles International Airport, Houston George Bush Intercontinental Airport and Guam’s A.B. Won Pat International Airport.

Pending completion of an aviation agreement between the U.S. and Japanese governments later this year, and slots awarded by DOT, the flights are expected to begin service by the summer of 2020.

United has presented a proposal maximised to meet consumer demand: the flights from five U.S. mainland hub cities and Guam will connect Tokyo Haneda with 112 U.S. airports, representing approximately two thirds of U.S.-Tokyo demand, or more than three million annual Tokyo bookings.

With United’s proposed routes representing five of the six largest metropolitan areas in the U.S. mainland and a combined population of nearly 56 million, the new flights requested in this proceeding will provide consumers with more choices and more convenient options when selecting Tokyo Haneda for their travel plans.

United President Scott Kirby said:

If awarded by the DOT, these new nonstop flights would expand United’s best-in-class Japan route network to better meet demand from U.S. consumers and businesses. Tokyo is a hub of 21st century global commerce and innovation. Our proposed flights to Tokyo Haneda will offer an unrivalled experience and maximise choice and convenience for our customers traveling between the United States and Tokyo for the Olympic Games Tokyo 2020 and beyond.

United’s proposed daily flights from Newark/New York, Los Angeles and Guam would supplement the airline’s existing daily flights between those hubs and Tokyo’s Narita International Airport, while United would shift existing daily nonstop Chicago, Washington D.C. and Houston flights from Tokyo Narita to Tokyo Haneda.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers’ best interests at the heart of its service. In addition to this announcement, United recently released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats. The multimillion-dollar investment in improving inflight entertainment options will benefit the more than 29 million people expected to fly United’s DIRECTV-enabled planes this year.

Istanbul New Airport set to open 3 March

Istanbul’s new airport is scheduled to become fully operational on 3 March 2019 following some initial delays.

The huge airport partially opened on 29 October 2018, but this year will see it take over all commercial flights from the current Ataturk Airport.

Unofficially know as Istanbul New Airport (officially Istanbul Airport), it plans to handle up to 90 million annual passengers, eventually expanding to a capacity of 200 million, making it one of the largest airports in the world.

UPDATED – Turkey’s Hurriyet newspaper reports that the opening is now scheduled for 7 April.