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British Airways announce changes to the ‘Book with confidence’ policy

British Airways have shared the following announcement regarding the ‘Book with confidence’ policy.

Since its introduction in March 2020, our Book with confidence policy has offered customers the flexibility and peace of mind to change or cancel their travel plans, when it mattered most.

As the world continues to emerge from the pandemic, there are now significantly fewer restrictions impacting travel. And as customer confidence continues to return, it’s clear that the recovery in our industry is now well underway.  

We are writing to inform you of changes to our Book with confidence policy, effective today: 

Bookings ticketed from 00:01 on 08 June 2022 will no longer be covered under this policy and will be governed by the fare rules on the ticket and our standard conditions of carriage; however, should new major travel restrictions be introduced, specific Customer Guidelines will be issued. 

Bookings ticketed from 03 March 2020 up to and including 07 June 2022, for travel completed by 30 September 2022, remain covered under our existing Book with confidence policy, where: 
i) any applicable change fee is waived (fare differential applies), or  
ii) the value of the booking can be held as credit for future travel, providing new travel is completed by 30 September 2023.

British Airways further expands its US network

British Airways is ramping up its US route network this summer, taking its direct US routes to London to 26. 

BA 267: Portland, Oregon International Airport welcomes British Airways and the only direct route between London (Heathrow) and Oregon.

Portland, Oregon has become the newest destination on the British Airways route map, providing the city’s only direct route to the UK.

Neil Chernoff, British Airways’ Director of Networks and Alliances said: 

This summer British Airways will be flying from 26 US cities to London and we’re very excited to be adding Portland to our list of transatlantic destinations. Not only are we the only airline to offer direct flights from Portland to London, but this new route also opens a wide variety of connections for our customers. Through Alaska Airlines, our oneworld partner, British Airways will offer codeshare connections to several destinations operated by Alaska Airlines from Portland.

British Airways has also relaunched its direct route from Pittsburgh to London.  It remains the only airline to offer a direct flight from the Pennsylvanian city to London.

The airline will resume a year-round four-per-week service – Tuesday, Wednesday, Friday and Sunday.

On 6 June, the airline launched a new, daytime flight from Newark Liberty International Airport to London Heathrow – its third daily flight from Newark to London, to support the return of business travel.

The daytime flight will depart at 7.55am from Newark – a convenient option for travellers wishing to spend an extra night in the New York area before departing, or for those who wish to arrive just in time for an evening in London. 

With this additional flight time, British Airways along with its joint business partner, American Airlines will offer ‘the most extensive network from the New York area to London’ with fifteen daily departures this summer, including eleven daily flights from JFK to Heathrow and one daily flight from JFK to Gatwick.

This summer also marks the return of daily direct flights from San Jose, California, to London on 13 June; and the return of A380 aircraft to more North American airports.

Chicago and Vancouver were the latest cities to welcome home the Airbus.

Meanwhile, Dallas Fort Worth is preparing to welcome the A380 for the first time on 1 July. 

The aircraft, which is British Airways’ and the airline industry’s largest, offers a choice of First, Club World, World Traveller Plus and World Traveller cabins and has a total of 469 seats. 

There are twelve A380s in the British Airways fleet. Image shows a British Airways Airbus flying over the cliffs at Dover, taken by Wing Commander Neil Frazer from the backseat of Red 10, one of the Red Arrows jets flown by Squadron Leader Mike Ling.

British Airways returns to short-haul European flying from Gatwick

After two years British Airways returned to international short-haul flying from Gatwick Airport when its first service departed for Larnaca at 6:25am on 29 March.

As a result of the Covid-19 pandemic the airline suspended its European operation at Gatwick Airport, moving a number of flights over to Heathrow.

The restart marks a milestone in the airline’s recovery as it finally returns to international short-haul flying from the airport.

Initially services operate under the British Airways Air Operators Certificate, before moving operations to a new British Airways branded subsidiary, BA Euroflyer later in the year. The new airline will operate in a similar manner to the company’s existing subsidiary BA Cityflyer, flying under the British Airways brand and delivering a premium British Airways product.

British Airways crew at London’s Gatwick airport

On the first day of operation, British Airways operated four short-haul flights to Larnaca, Amsterdam, Paphos and Tenerife. In total, customers will have the choice of 35 destinations to fly to from Gatwick, before more destinations are added later this year.

Not only has the British Airways return to Gatwick created more choice for customers, but also helped create jobs as the airline undertook both a cabin crew and pilot recruitment campaign to fill positions at its new subsidiary.

Tom Stoddart, Acting CEO British Airways Euroflyer, said

Today marks a significant milestone for British Airways as we operate our first European services from Gatwick in two years.

I am really proud of what we have created at Gatwick, we have an excellent team with lots of new and exciting talent. I am looking forward in anticipation to see our newest subsidiary grow, adding new routes and providing customers with more options to get away on holiday with a premium British Airways service.”

Millar Smith, British Airways Euroflyer Crew member, said:

I was over the moon when I found out that I had been accepted as crew for British Airways, it is my dream job! Before this I worked as a 999 handler for the London Ambulance Service, which has been incredibly useful throughout my training with the airline. British Airways is a premium British airline and that is what excited me about the job role. My first service will be to Tenerife and I can’t wait!

Customers flying on the airline’s new subsidiary will receive the same high level of service they expect of British Airways as well as enjoying the benefits of travelling with the UK’s flag carrier including a generous baggage allowance, free water and snacks, free seat selection at -24 hours and frequent flyer benefits which include lounge access.

All of the airline’s services will have a Club Europe (business class) cabin setting it apart from its no frills competitors. Customers flying in this cabin will have access to a premium check-in experience, exclusive lounges and a complimentary gourmet meal and bar service on board.

Customers in the airline’s Euro Traveller (economy) cabin will be able to purchase food before travel which will include fresh options from Tom Kerridge as part of the airline’s ‘Speedbird Café’ menu and/or order ambient products and drinks onboard via their mobile phone.

The return of European short-haul flying from Gatwick came a day after the airline returned to its home at Gatwick South Terminal following its reopening.

To mark the occasion the airline also showed off its new dedicated World Traveller Plus check-in zone which is available for customers flying on a long-haul service with the airline.

The new zone which sits alongside the airline’s Club World desks gives those travelling in its World Traveller Plus cabin (premium economy) an exclusive check-in experience.

They will shortly be rolled out at Heathrow, followed by the rest of the British Airways network.

British Airways to power a number of flights with sustainable aviation fuel as it marks the delivery of its first supply from Phillips 66 Limited

British Airways has taken delivery of the first batch of sustainable aviation fuel produced by Phillips 66 Limited, making it the first airline in the world to start using SAF produced on a commercial scale in the UK.

Phillips 66 SAF refinery

The Phillips 66 Humber Refinery near Immingham is producing thousands of tonnes of SAF that will now help power a number of British Airways flights.

The SAF is produced from sustainable waste feedstock at the refinery and British Airways will add it into the existing pipeline infrastructure that directly feeds several UK airports including London Heathrow.

British Airways and Phillips 66 are both committed to a lower carbon future. The sustainable aviation fuel bought by the airline will be enough to reduce lifecycle CO2 emissions by almost 100,000 tonnes, enough to power 700 net zero CO2 emissions flights between London and New York on its fuel-efficient Boeing 787 aircraft.  

Both companies support Government plans for a future SAF mandate and a business model for investing in advanced waste to jet fuel projects through participation in the Department for Transport’s Jet Zero Council Delivery Group.

British Airways also continues to work with Government on ways to provide certainty for investors to help the UK be a leader in SAF production.

The delivery of the first batch of SAF from Phillips 66 Limited is a significant milestone for the airline as it aims to achieve net zero emissions by 2050

International Airlines Group, the airline’s parent company, is investing $400 million over the next 20 years into the development of SAF and British Airways has existing partnerships with several companies to develop plants and purchase the sustainable fuel.

Sean Doyle, British Airways’ Chairman and Chief Executive, said:

Being the first airline to source sustainable aviation fuel produced at commercial scale in the UK is another breakthrough moment for us and the airline industry.

Our supplies of SAF from Phillips 66 Limited will allow us to progress with our ambitious roadmap to reach net zero carbon emissions by 2050 or sooner and will play a role in our commitment, as part of International Airlines Group (IAG), to power 10% of flights with SAF by 2030.

Progressing the development and commercial scale up of sustainable aviation fuel will be a game changer and crucial to reducing the aviation sector’s reliance on fossil fuels and improving the UK’s energy supply resilience. I’m confident that Britain can take a leading role on the global stage in this space, creating green jobs and export opportunities, if industry, developers and Government continue to collaborate and make it a key focus area.

Darren Cunningham, Lead Executive UK and General Manager Humber Refinery, said:

Phillips 66 Humber Refinery is proud to supply British Airways with sustainable aviation fuel.  We were the first in the UK to co-process waste oils to produce renewable fuels and now we will be the first to produce SAF at scale. We’re currently refining almost half a million litres of sustainable waste feedstocks a day, and this is just a start.

The strategic collaboration and supply agreement confirm each companies’ commitment to a lower carbon future.  The production of SAF is just one of a number of decarbonisation projects we are currently progressing, and we are excited by the role that we play in supplying the UK with the fuels it needs, both now and in the future.

Transport Secretary Grant Shapps tweeted:

British Airways Speedbird Café menu app

British Airways customers can now also join the airline on its journey to reach net zero by 2050 through its onboard Speedbird Café menu app.

A new category can be found on the BA Better World tab labelled ‘Contribute to Carbon Offsets’, where customers on short-haul European flights can help fund carbon reduction projects around the world.

The £2.50 contribution represents the carbon compensation of an average British Airways European return flight per customer, and the funds are invested in verified CO2 emissions reduction and avoidance projects.


Launching BA Better World in September 2021, British Airways made a commitment to create a better, more sustainable future with a focus on people, planet and responsible business. Today the airline is publishing its latest sustainability report looking back at the milestones and achievements of the last year and has also launched its new sustainability docuseries, with the first video being all about SAF. 

Oneworld members to purchase up to 200 million gallons of sustainable aviation fuel per year from Gevo

Members of the Oneworld Alliance plan to purchase up to 200 million gallons of sustainable aviation fuel per year from Colorado-based renewable fuels producer Gevo, in the second such joint commitment by the global airline alliance in four months.

Delivery of the fuel is expected to commence in 2027, for a five year-term. Oneworld members Alaska Airlines, American Airlines, British Airways, Finnair, Japan Airlines and Qatar Airways expect to utilise the sustainable aviation fuel for operations in California including San Diego, San Francisco, San Jose and Los Angeles International Airports.

Sustainable aviation fuel is a core pillar in One world’s plan to reach net zero emissions by 2050. In October 2021, the alliance committed to a target of 10% sustainable aviation fuel use across the alliance by 2030. 

Oneworld members are partnering to collectively source sustainable aviation fuel, through the alliance’s Environment and Sustainability Board chaired by IAG Head of Sustainability Jonathon Counsell with representation from all member airlines.

In November 2021, Oneworld announced a joint commitment to purchase more than 350 million gallons of blended sustainable aviation fuel from Aemetis for operations at San Francisco – making Oneworld the first global airline alliance to jointly commit to purchasing sustainable aviation fuel.

Gevo’s sustainable aviation fuel is expected to be produced using inedible corn products that will be processed to create ethanol that will then be converted into sustainable aviation fuel.

The sustainable aviation fuel is expected to be produced at three facilities under development in the Midwest of the United States. The entire supply chain will be certified by the Roundtable for Sustainable Biomaterials (RSB) standard which is widely recognised as the most robust certification scheme for bioenergy.

Sustainable aviation fuel, which is said to produce significantly lower carbon emissions than traditional jet fuel, is an important part of the aviation sector’s path to decarbonisation, in particular on longer-haul flights.

No changes to current aircraft or airport infrastructure are required for operators to utilise sustainable aviation fuel – making it a feasible and immediate solution to reduce carbon emissions.

However, sustainable aviation fuel is not yet available at scale – underlining the importance of joint commitments like that of Oneworld member airlines. Support from other stakeholders, such as government regulations and targeted investments, will further enable the maturity of sustainable aviation fuel production.

Oneworld Chairman and Qatar Airways Group Chief Executive His Excellency Mr Akbar Al Baker said,

As the aviation industry continues to face new challenges, today’s announcement underlines the positive outcome of the multilateral collaboration between industry stakeholders. It reaffirms the leadership of our alliance in supporting the ambitious aviation decarbonisation targets, as well as our active role in driving the use of ICAO recognised SAF at a commercial scale.

Oneworld CEO Rob Gurney said,

Five months ago, we committed as an alliance to a target of 10% sustainable aviation fuel by 2030. Today’s announcement of a second major sustainable aviation fuel offtake among member airlines builds further upon that commitment, while demonstrating the value that can be delivered when our member airlines work together.

Dr. Patrick R. Gruber, Gevo’s Chief Executive Officer said,

When Oneworld member airlines show they understand the importance of reducing fossil-carbon greenhouse gas emissions, they start making real change in the industry.

Eliminating fossil-based emissions from the life-cycle of jet fuel is our mission.

Net-Zero SAF is what we all want.

I’m pleased that Oneworld is on board.

Gevo is focused on sustainability at every stage of production and has developed two alcohol-to-jet pathways that can utilise various feedstocks grown using renewable agricultural and sustainable farming techniques. These feedstocks are then converted, in some cases, to high-value nutrition products and energy-dense liquid hydrocarbons, including sustainable aviation fuel. Gevo’s production processes will incorporate renewable energy, including wind turbines, biogas, and combined heat and power systems to increase efficiency and reduce carbon intensity to net-zero levels, which will then be passed on to the customer through the fuel. This is particularly helpful for airlines seeking to reduce their carbon intensity.

It’s gin o’clock on British Airways

British Airways has announced a new partnership with Aviation American Gin with the premium brand launching on board. 

Aviation American Gin is also available from British Airways’ US and UK lounges and to purchase from the in-flight shop High Life.

British Airways customers flying across the pond and all other long-haul routes will be offered Aviation American Gin from the in-flight menu and short-haul customers will be able to buy it from the on-board Speedbird café.

The partnership builds on the opening of a brand-new area – the Aviation Gin bar in the airline’s Club Lounge in JFK airport in October 2021.

Aviation American Gin was founded in Portland in 2006 and is described as ‘a metaphor for taste and adventure’.  The gin is infused with a ‘democratic blend of botanicals’ – cardamom, coriander, French lavender, anise seed, sarsaparilla, juniper, and two kinds of orange peel ‘to create a smoother, softer, more refined take on gin’.

Tom Stevens, British Airways’ Director of Brand and Customer Experience said:

Offering our customers a premium experience throughout their journey is important to us.  Partnering with Aviation American Gin is another great addition to our on-board service.

Gareth Williams, International Brand Director at Aviation American Gin said:

We hope our customers join us in celebrating, with a refreshing gin and tonic. We’re so excited to get on board with the UK flag carrier British Airways and take Aviation American Gin to new heights – the sky! Through this partnership, we’re keen to enhance each traveller’s experience with a deliciously refreshing Aviation Gin cocktail for flyers to enjoy on journeys near and far, offering an American twist on this quintessentially British drink!

Aviation American Gin is the world’s highest rated gin (97 points, Wine Enthusiast) and helped establish a new style of American gin – softer and smoother, with juniper in the background and citrus and floral notes in the front – resulting in more balanced cocktails. Created by a unique bartender-distiller partnership, Aviation is crafted in small batches in Portland, Oregon.


British Airways and Phillips 66 Limited sign first-ever UK-produced sustainable aviation fuel supply agreement

British Airways will become the first airline in the world to use sustainable aviation fuel produced on a commercial scale in the UK after signing a multi-year agreement with Phillips 66 Limited.

Thousands of tonnes of SAF will be produced for the first time in the UK at the Phillips 66 Humber Refinery near Immingham and will be supplied to British Airways to power a number of its flights from early 2022. 

The airline, which is driving to achieve net zero carbon emissions by 2050, will purchase enough sustainable fuel to reduce lifecycle CO2 emissions by almost 100,000 tonnes, the equivalent of powering 700 net zero CO2 emissions flights between London and New York on its fuel-efficient Boeing 787 aircraft.

The SAF will be produced from sustainable waste feedstock at the Humber Refinery, which will deliver its SAF supply to British Airways via existing pipeline infrastructure that feeds directly into UK airports.

Sean Doyle, British Airways’ Chairman and Chief Executive, said:

This agreement marks another important step on our journey to net zero carbon emissions and forms part of our commitment, as part of International Airlines Group, to power 10% of flights with SAF by 2030.

The UK has the resources and capabilities to be a global leader in the development of SAF and scaling up the production of SAF requires a truly collaborative approach between industry and government.

We are excited to develop our relationship with Phillips 66 Limited further with a view to growing production capacity and using a wider range of sustainable waste feedstocks to supply our future flights.

The development of sustainable aviation fuel is a major focus for us and forms part of our commitment to achieving net zero carbon emissions by 2050 through a series of short-, medium- and long-term initiatives.

The airline’s parent company, International Airlines Group (IAG), is investing $400 million over 20 years into the development of SAF.

British Airways has existing partnerships with a number of technology and fuel companies to develop SAF plants and purchase the fuel.

The airline claims SAF can reduce lifecycle carbon emissions by over 80% compared to the traditional jet fuel it replaces.

Darren Cunningham, General Manager of the Humber Refinery and UK Director of Phillips 66

Humber Refinery General Manager Darren Cunningham, the Lead Executive for Phillips 66 in the UK, said the announcement reflects the importance the aviation and energy industries are placing on sustainability and the continued development, adoption and scaling up of sustainable aviation fuel.

He said:

The Humber Refinery was the first in the UK to co-process waste oils to produce renewable fuels and now we will be the first to produce SAF at scale, and we are delighted British Airways is our first UK customer.

We’re currently refining almost half a million litres of sustainable waste feedstocks a day, and this is just a start.

Markets for lower-carbon products are growing, and this agreement demonstrates our ability to supply them.

This agreement with British Airways aligns with our strategy to create a refinery of the future, where we’re producing fuels from waste, being a critical part of the electric vehicle supply chain, reducing the carbon intensity of our processes through carbon capture and using hydrogen to power the refinery.

It secures long-term business in an ever-changing world

Last year Phillips 66 Limited invested significantly to expand its production of fuels from waste feedstocks. The investment is part of a broader energy transition plan to reduce the carbon intensity of its refinery operations and products that support 1,000 Humber Refinery jobs. 

British Airways introduces plant-based meals in its lounges

As part of its commitment to create a more premium experience for its customers, British Airways is set to offer a range of improvements, both on the ground and in the air.

The airline has worked with its expert catering providers to introduce new plant-based menus, including a burger.

British Airways is introducing new plant-based menus across its lounges

The new menus will initially roll out across the airline’s Heathrow lounges, before appearing on its US lounge menus. The airline says it is committed to improving choice, to offer something for everyone whilst championing local producers and businesses.

As part of its commitment to sustainability, across the airline’s Heathrow lounges customers will notice new water stations. Work also continues to remove single-use plastic across the airline, and all plastic water bottles in Heathrow lounges are being replaced with glass, which will be rolled out across the airline’s UK lounges over the next month.

Customers in lounges can also continue to order food using their mobile device directly to their table, an initiative introduced by British Airways during the Covid pandemic which it has decided to keep.

From next month the airline is set to move to the next phase of its dining experience; a service more akin to one that customers would have experienced pre-pandemic. Customers travelling in the airline’s Club Europe cabin can expect a more premium service with new menus with more options as it welcomes back its customers.

The airline is also working on the next phase of its long-haul catering proposition, with exciting changes afoot.

British Airways passengers will continue to be able to order food directly to their table in lounges

Elsewhere, British Airways will continue to explore how technology can enhance the customer journey. The airline will be introducing a new baggage tracing system, allowing customers to track their bag via their phone throughout their journey. From automated lounge entry to new digital signage across the airport, British Airways is focused on making the customer journey even more seamless and stress-free. 

Customers can also expect a few changes at check in with dedicated desks for World Traveller Plus customers and a reimagined Skyflyers programme for children travelling with the airline.

Tom Stevens, British Airways’ Director of Brand and Customer Experience, said:

We’re committed to ensuring we deliver a premium proposition for our customers throughout their journey with us and when we do so, we need to ensure that sustainability is at the heart of it.

We want to create an even better British Airways and know that we need to keep making changes to the customer experience with things like alternative menus, reducing plastics and introducing new technology to get us to where we want to be. In addition to these improvements, we are also moving ahead at speed with some of the larger initiatives that we promised to our customers, such as the roll out of our award-winning business class seat, Club Suite.

British Airways adds Nuremberg to short-haul network

British Airways has announced that it will be introducing a new destination to its Heathrow short-haul network, Nuremberg, in Bavaria, Germany.

Flights to this European city will initially operate four times a week from 27 March. The schedule will then increase to six flights per week starting from 1 May 2022 and four times a week over the winter months. The airline has timed winter flights so that customers can connect to and from other destinations across British Airways’ route network, including services to the USA.

Nuremberg is Bavaria’s second largest city after Munich, and is well known for its cultural landmarks that draws visitors year round, so customers can stroll along the vibrant streets or cruise down the Danube river in the sunshine, as well as explore the spectacular Christmas markets during the festive season.

Neil Chernoff, British Airways’ Director of Networks and Alliances said:

After over 20 months of travel restrictions we know our customers are looking for new and exciting places to visit, so the addition of this route to our short-haul network ahead of the summer season is perfect timing for anyone who would like to plan their trips for the year ahead. Nuremburg offers something for everyone, ranging from sightseeing in the sunshine to exploring the German markets at Christmas, so we hope our customers take full advantage of this new destination to our network.

Customers travelling in the airline’s Euro Traveller (economy) cabin can pre-purchase items from the Speedbird Café, in advance of travel, or can order additional snacks and drinks on board the flight directly to their seat using their mobile device.

The airline’s customers travelling in Club Europe (business class) have access to priority check in, lounges and restaurant style complimentary dining, including items from the airline’s ‘Best of British’ menus.  

British Airways and Loganair expand codeshare agreement

British Airways and Loganair have announced a major expansion of their codeshare agreement, offering more choice and connectivity for customers travelling across the UK

The expansion to eighteen new routes will now give British Airways’ customers access to 38 of Loganair’s UK routes, meaning that customers can book onward connections from destinations across the airline’s route network, or point-to-point travel in the UK more easily.

Routes now available to book include:

  • Aberdeen to Belfast City, Birmingham, Bristol, Manchester, and Southampton
  • City of Derry to London and Liverpool
  • Cornwall Airport Newquay to Manchester
  • Exeter to Edinburgh, Glasgow and Newcastle
  • Isle of Man to Birmingham, Edinburgh and Manchester
  • Inverness to Birmingham
  • Norwich to Aberdeen and Edinburgh
  • Teesside to Southampton

British Airways customers travelling from Aberdeen or the Isle of Man to Manchester will also now be able to connect onto the airline’s code share flights on other carriers, including oneworld partners, from the north-west hub.

Destinations include New York, Barbados and Orlando, allowing customers to book a single ticket with assured connections. 

The news of a codeshare expansion between the two carriers comes as Loganair celebrates its 60th birthday, making it the oldest UK airline still operating under its original name.

Loganair’s Chief Executive Jonathan Hinkles said:

We’re delighted to mark Loganair’s 60th anniversary with the expansion of our partnership with British Airways.  

The addition of no fewer than eighteen routes is great news for connectivity to and from the UK regions, and we’re confident that the ability to enjoy Executive Club benefits and a new range of seamless flight connections when flying on selected Loganair routes will bring welcome new choice for British Airways customers when flying in the UK regions. 

The development cements what we believe to be the longest-running relationship between two UK airlines, and it’s a partnership which will continue to deliver for customers throughout the UK.

Neil Chernoff, British Airways’ Director of Network and Alliances, said:

It is great news to be expanding our longstanding codeshare agreement with Loganair.

This will create better connectivity and offer more choice for our customers between UK regions and destinations all over the world thanks to our expansive global route network and Loganair’s extensive regional services.