British Airways completes Heathrow Terminal 5B lounge refresh: a premium travel experience awaits

British Airways has concluded the final phase of its lounge refresh at London Heathrow Terminal 5B, bringing a host of exciting enhancements for its premium customers.

This substantial makeover introduces a new servery area, deli station, updated furniture, and the addition of a serene quiet zone.

The latest upgrades come on the heels of British Airways’ launch of the exclusive Whispering Angel bar earlier in the summer within the T5B lounge.

The improvements extend across the airline’s First and Club lounges located at London Heathrow Terminal 3, delivering a superior experience for travellers.

In addition, a brand-new bar has been installed in the First lounge at London Heathrow Terminal 5, further elevating the premium offering.

Expert garnishing: the live food preparation area

One of the most notable features in the T5B lounge is the live food preparation area, where customers can witness their meals being expertly garnished with fresh, locally sourced ingredients.

This culinary innovation offers a delightful gastronomic experience for travellers.

For those who prefer a self-service dining experience, the redesigned deli area provides an extensive selection of hot and cold dishes, including a range of breakfast options, sandwiches, and light bites, ensuring that there is something for everyone.

Bespoke furniture: the lounge’s makeover includes soft furnishings, flooring and seating

The lounge’s makeover extends beyond food and beverage offerings.

The refreshing of the lounge includes the introduction of bespoke furniture, new flooring, and soft furnishings.

These updates contribute to a more elevated and comfortable ambiance.

Additionally, the introduction of a quiet zone provides travellers with a serene space to relax before their flight.

Calum Laming, British Airways’ Chief Customer Officer, emphasised the airline’s commitment to enhancing the airport experience, especially for premium customers, stating,

We want to ensure we offer something for everyone using our lounges, whether that’s providing an area for those who wish to relax, catch up on work, or somewhere for our customers to enjoy our British Original-inspired dishes. We hope these changes go a long way in making a difference to our customers’ experience before their flight.

Onboard, British Airways has introduced new seasonal winter menus for all customers and delightful snack boxes for those traveling in World Traveller (economy) and World Traveller Plus (premium economy) on long-haul routes.

These snack boxes contain a variety of sweet and savoury treats, including chocolates, biscuits and popcorn, and are offered to customers as a mid-flight snack.

The airline is not stopping at lounge enhancements.

They have plans to add new furniture and day beds to the Concorde Room and Arrivals lounge at London Heathrow Terminal 5.

In the coming months, British Airways is set to implement further upgrades to its Edinburgh lounge and will unveil a brand-new bar and an enhanced menu in its Seattle lounge next year.

As part of its ongoing commitment to provide a truly exceptional experience, British Airways has also created the ultimate martini in its Concorde Room, in collaboration with mixologist Mr Lyan and designed by engineering experts, Bremont and CALLUM.

British Airways continues to lead the way in providing premium services and experiences for its customers, making each journey truly remarkable.

For further information on these exciting developments and to experience the upgraded lounge facilities, travellers are encouraged to contact their Global Travel Account Manager.