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GTM strengthens board

Global Travel Management has announced the appointment of its first Marketing Director.   

Mark Wilson has joined the board to steer and oversee all marketing campaigns and external communications for the award-winning travel management company.   

Speaking ahead of the appointment, Scott Pawley, GTM’s Managing Director said,  

We have known Mark for a number of years and I am delighted he will be joining our board to provide a fresh perspective on the way we communicate with clients and the wider industry.

Like GTM, Mark has been involved in the travel industry for more than two decades.  But he also brings marketing and journalism skills which will help us get our message across.  

Mark Wilson said,  

I was thrilled to be offered the opportunity to tell GTM’s story.  The company has negotiated the pandemic, increased its customer-base, won new business and developed its portfolio of products.  So now is a great time to share what sets us apart from the crowd.   

GTM has a reputation of being innovative and responsive, and never being afraid to do new things.  This will continue as we look to launch more industry-firsts and industry-bests.  And I am looking forward to telling people all about the work we do that makes GTM the perfect fit for its customers and suppliers.   

Trees4Travel announces partnership with Eurostar

Eurostar, the high-speed rail service linking the UK and mainland Europe, is launching a new partnership with Trees4Travel which offers passengers the opportunity to plant a tree when they book their journey via the Eurostar for Business platform.

The new initiative comes after growing demand from Eurostar business travellers to further support sustainable travel initiatives. Passengers can now choose to plant a tree when booking on the Eurostar for Business platform at a cost of £3 or €3.50 per tree and Eurostar has pledged to match each tree purchased.

Launched in September 2020, the Eurostar for Business platform offers organisations of any size a seamless start to their travel experience with all bookings easily accessible in one place, as well as access to promotional fares.

“Planet and people positive”: Trees4Travel always seeks to create partnerships that go further than simply neutralising carbon.

Trees4Travel will facilitate the activation for Eurostar, undertaking reforestation projects in developing countries to restore eco-systems, biodiversity and in support of indigenous communities through the dignity of employment.

Furthermore, Trees4Travel also assigns each tree planted with a share of an investment into a United Nations Certified Emissions Reduction renewable energy programme, which, they explain, is suitable for corporate mandatory reporting.

Nico Nicholas Co-founder and Chief Eco Officer at Trees4Travel said,

We are so delighted to be working with this most sustainability forward-thinking transport provider.

This Eurostar initiative will not only draw down more than double the carbon created by any of the journeys it represents, but also should inspire other carriers to recognize that so much can be done, if we only work together on climate action.

Eurostar’s Head of Indirect Sales & Distribution, Paul Brindley, said

We are proud to be the greener way to go between the UK and the continent and we are committed to reducing our own impact on the environment. We know that sustainability is at the heart of business travel policies and we are always looking for more ways we can help our business travellers to be part of creating a more sustainable future.

We are pleased to partner with Trees4Travel to bring this to the Eurostar for Business platform and look forward to growing our relationship and many trees on behalf of our travellers.

Scott Pawley, Managing Director of Global Travel Management, said

Trees4Travel and Eurostar working together demonstrates how joined-up thinking and a passion for the environment can lead to positive actions.

We’re proud that Global Travel Management was the first UK travel management company to partner with Trees4Travel when we launched the GTM Carbon Offset Programme. So, to have Eurostar also involved with Trees4Travel is a further vindication of the decision we made.

Many of our customers take pride in the virtual forests they are investing in. And the great news is that we’re adding more trees – and offsetting more carbon – every single month.

You can find out about the GTM Carbon Offset Programme and see the latest data on numbers of trees planted and amounts of greenhouse gas sequestered in the following article:

Your Concierge – the AI-based business travel essential

Global Travel Management has launched an artificial intelligence traveller companion service that provides bespoke travel advice and information, delivered directly to business travellers in real time, as they need it.

Your Concierge is an artificial intelligence-based business travel essential.
Business travellers are provided with bespoke, on-demand information and assistance pre-trip and en route. Your Concierge is available for all GTM customers’ travel bookings.

Your Concierge is a service that provides on-the-move travel service information from the time a business trip is booked to the moment it ends.

Created in conjunction with travel tech start-up company ReTravel, Your Concierge delivers bespoke trip information to any business traveller or travel booker.

Scott Pawley, Managing Director of GTM explained

Your Concierge is a concept we created in order to ensure every GTM customer has all the information they need to hand with them at every part of the trip. But Your Concierge only provides useful information, timed perfectly for when the traveller needs it.

Scott gave an example of how it works

If you book a flight from, say, London to Chicago, Your Concierge will send you a message to remind you to check-in online. It will provide you a link and take you straight to the right page so you can do it straight away, whether that’s on your phone, laptop, PC or whatever works best for you. And the machine learning built into Your Concierge will mean that the message is sent to you at exactly the right time – Your Concierge learns how and when to send the message to you.

But there are other services built into Your Concierge, which Scott explained

The link you get will take you straight to the check-in page. But it will also offer you the chance to look at other information relevant to your trip, like the Covid status of the destination, what vaccination and testing requirements are currently in place, a link to book a test. So you will know that you have all the information and all the testing you need, in place, as you approach the day and time of your flight.

And the information is always provided in real time. This means if, for example, the Covid information on a specific destination is updated after the traveller receives the link, they will still see the most up to date information when they click it. It’s the right, reliable information at exactly the right time.

But that’s not all:

Your Concierge will also give you the chance to book parking at the airport you’re leaving from; book hotel accommodation. Of course, if you have already booked these, then Your Concierge will know, and not offer you the service. But if Your Concierge knows you need it, Your Concierge will give you the info you need to take care of everything on your trip.

Your Concierge also takes care of some of the other items you may have on your wish-list for your trip

Say it’s your first trip to Chicago. You have a spare afternoon. What should you do? Your Concierge will give you a run-down on where to go and what’s on. You can even book tickets to events through Your Concierge.

Scott explained that further additions to Your Concierge are in planning. For example, a restaurant booking service:

Stuck for somewhere to eat on your trip to Chicago? But you also want to try out French-style, Asian inspired food, suitable for vegans? Your Concierge will be at your service and you may soon be enjoying your reservation in the splendour of Le Colonial in Oak Street.

Your Concierge is available to GTM customers on every business travel booking. Contact your Account Manager for more details.

GTM supports the Travel Day of Action

Global Travel Management is supporting the industry-wide campaign, Travel Day of Action on 23 June.

The event takes place following the Government’s review of the traffic light system – in which countries were moved from green to amber and amber to red, while none was moved in the opposite direction – and its failure to extend sector-specific support for the travel and aviation industries.

The day of action will be calling on the UK Government to

  • Allow international travel to return safely and in a risk managed way by properly implementing the Global Travel Taskforce’s plan; and to
  • Bring forward a package of tailored financial support to recognise that the unlocking of international travel, and hence businesses’ ability to trade and generate income, will be much slower than first anticipated, and more gradual than for businesses in the domestic economy. 
Scott Pawley made a plea to the Prime Minister to meet the Travel Day of Action’s demands

All parts of the travel industry have been invited to participate, including travel management companies, leisure travel agents, airlines, airports, tour operators, suppliers and partners.

The day will be all about putting forward a positive plan for the Government. Scott Pawley, Managing Director of Global Travel Management explained that:

London, the world’s number one most connected city in 2019, saw an 88% decline in connectivity between April 2019 and April 2021. UK residents travelling overseas generate over £53 billion in domestic spending – but with borders being closed and travel to many countries being made illegal for most individuals, hundreds of thousands of jobs have been lost, and many more remain at great risk.

The next weeks will be critical for the travel industry, as we look ahead to the next review on 28 June when the Government is expected to announce another review of both the traffic light list and also the requirements and measures in place for international travel. The Travel Day of Action is a campaign we are happy to support, as it carries two, important messages.

We want the Government to help the industry and businesses who need to travel by taking the two actions we are calling for. Allowing a risk-managed approach to opening up international travel; and providing travel industry support to help businesses cope with the on-going restrictions, now entering their sixteenth month.


The travel industry is calling on the UK Government to allow international travel to return safely in a risk-managed way and to bring forward a package of tailored financial support.

Scott has invited the MP for GTM’s Woking constituency, Jonathan Lord to the event, which takes place on College Green, outside the Palace of Westminster. Scott explained:

I have written to Jonathan Lord to put forward the campaign’s two, positive suggestions. I hope he will be able to join us on College Green immediately after Prime Minister’s Question Time, so that he can see the strength of the support behind the campaign. It’s a positive message and I hope we can get the message across.

Other countries are forging ahead with risk-based schemes that allow safe travel, most recently Germany, France and Spain. The UK is falling behind other nations in its travel restart plans and risks becoming an outlier, undermining our aspirations for Global Britain.

Scott also explained that, while some businesses in the travel industry have suffered greatly over the course of the pandemic response, it is important that the financially-stronger companies stand up. Scott said,

We have already seen airlines and travel agents succumb to the ravages of the pandemic response. So it’s important that financially sound travel management companies like us get behind this campaign. The travel industry needs competition – it’s vital we don’t lose any more names from the travel sector.

The campaign will attract travel industry members from across the UK, with events taking place around the country. And Sales Director Paul Baker pointed out that GTM clients will continue to receive the highest levels of service they expect during the day:

It’s a socially distanced, responsible campaign event, with attendance restricted to the hundreds of ticket holders who have pre-registered. We have several members of the GTM management team taking part in the event, including Kelly Packington, our Director of Operations. So, I have worked with Kelly to ensure all operational aspects of her – and her team’s – role will be covered.

All GTM clients travelling on 23 June will be fully supported, as usual.


We are calling on the UK Government to:
Allow international travel to return safely and in a risk managed way by properly implementing the Global Travel Taskforce’s plan for a traffic-light system, by expanding the Green list in line with the evidence and making restrictions more proportionate, whilst keeping a strong red list to guard against variants.
Bring forward a package of tailored financial support, including extension of furlough support, recognising that the travel sector’s ability to trade and generate income is much slower than first anticipated and more gradual than for businesses in the domestic economy.

Business travellers back the jab

97% of business travellers say they will take – or have already taken – a coronavirus vaccine.

In a survey conducted by Scott Pawley, more than 19 out of twenty respondents said they will be taking the vaccine. Just 3% claimed they either will not or cannot be vaccinated.

Scott Pawley, managing director of Global Travel Management said

With the gradual return to more business travel, we expect more people will need to be able to show they have had a full dose of SARS-Cov2 vaccine. So it’s great to see such widespread support for the global vaccination programme.


In the survey, published through business social network LinkedIn, respondents were asked if they had taken one jab, a full dose, were waiting to be vaccinated, or were not going to be jabbed.

87% confirmed they had had at least one dose.

Pawley continued

For nearly nine in ten people, the vaccine is starting to protect them – and their friends, families, suppliers, customers and colleagues. The reach and speed of vaccine programmes in many countries is astonishing.

One in ten respondents said they are waiting for their first jab – a percentage that will reduce over time as the vaccine programmes gather pace and as younger age groups qualify for inclusion.

The results show that business travellers are more likely to have been vaccinated – with either one or two jabs – than the wider UK population. As of Friday, 11 June, 78% of the UK adult population had received their first dose and 55.9% had received their second dose.

Pawley added

Business travellers know better than most people how preparation is vital. That may be why so many have taken the precaution of getting vaccinated. It’s a great effort from everyone involved.

It’s great to see so many people taking it seriously.


The survey was self-selecting, among more than 150 users of LinkedIn. You can see the full survey, here.

How do you travel to a country that’s not on the green list?

Global Travel Management managing director Scott Pawley has spelled out some examples of how business travellers can still visit – and return from – amber-listed countries.

  • Travel to green list countries is possible with few restrictions  
  • But what if the country you need to visit is outside the government’s green list?
  • And how do you navigate restrictions in destination countries? 
Business Travel Magazine includes an online version, a printed publication available in the UK and a weekly newsletter.

In the article, available here, Scott explains how Global Travel Management works with businesses to ensure that crucial business travel can take place, even to countries outside the green list.

The article discusses the United States’ work exemptions, routes avoiding countries with the greatest restrictions imposed on them, differences in self-isolation requirements and arranging Covid-19 testing at home and abroad.

Scott explained,

We have clients who need to travel to countries that are not – or not yet – on the UK government’s green list. The first thing we do is help them understand the testing requirements that currently exist. So, for an amber list county, it means pre-booking either three or four PCR tests before the trip takes place.

He also explained how each country’s restrictions must be taken into consideration

It’s crucial to ensure that regulations are being adhered to, but, equally, when travel to the United States is business-critical, we do what we can to ensure it can happen.

Scott contributed to the article to share some of the best practice required to ensure businesses that need to travel can do so with as little inconvenience as possible.

You can read the full article here.

Temporary emergency travel restrictions announced

A new strain of coronavirus discovered in the south east of England, which is said to be up to 70% more transmissible has led to significant disruption to international travel.

Flights from the UK have been temporarily banned by a number of countries in Europe and across the world. And, in some cases, restrictions are being placed on travellers from the UK, or people who have visited the UK in the last two weeks.

The Netherlands was the first country to announce a ban on travel to and from the UK. Since then, a further two dozen countries have introduced restrictions – this number is expected to increase throughout today. 

Scott Pawley, managing director of Global Travel Management said:

We are in constant contact with airlines, hotels, other travel suppliers, industry bodies and UK government departments to make sure we are on top of the situation as it develops.

Scott also has advice for anyone travelling – or planning travel – over the next few days:

If you or your colleagues have booked travel over the coming days with Global Travel Management, we will be working hard to make sure your trip goes ahead; or to keep you informed of any changes that must take place.  We will be checking your flights regularly, so that we are aware of any forced changes.  We will be monitoring the situation with regards to further travel restrictions.  And, most important, we will let you know if the situation with your travel changes, as soon as we can.

If you have any travel plans in the coming days and weeks, let us know.  We will give you all the advice and help we can, as we always aim to do. 

GTM rolls out Testing for Travellers

Global Travel Management has announced the roll-out of two Covid-19 testing services for customers planning international travel.

GTM has relationships with two suppliers, Confirm Testing and DiamondAir. Both organisations can test passengers pre-flight and provide negative test certificates by email, paving the way for unhindered progress through the airport and on to their destination country.

Scott Pawley, managing director of GTM said

There is a growing list of business destinations that require a negative test certificate from UK-based travellers. So we are pleased to have put together testing programmes from two industry leaders, so that our customers can get tested and can receive certificates prior to travel.

Any customer can now choose the most convenient method, suiting their requirements. Tests can be carried out at home, at Heathrow Airport, or in specific locations in London.

We can even arrange a hotel stay prior to departure, so customers can receive take the test a day prior to their fight, relax in the hotel overnight before receiving their negative certificate the following day and transfer quickly and easily to the airport.

GTM customers will have a choice of supplier to administer and carry out their testing. The two programmes work as follows:

Confirm Testing

The customer orders a test to be sent to their home address at least five days prior to departure by Royal Mail Tracked 24 hour delivery. The test can be stored at home until it is required. The customer follows the test instructions, takes the test sample and returns it using the Royal Mail Tracked 24 hour label and packaging, putting them into a designated priority post box.

The test sample is analysed and results provided to the customer in time for the flight.

DiamondAir

The customer is tested in person, choosing to be tested either at Heathrow Airport or at one of Diamond Air’s London facilities in Mayfair or Enfield. The result of the PCR swab test is provided within 4-24 hours.

Customers can choose from several levels of service, including:

  • Test – this is a straightforward test, with results emailed to the customer
  • Test and rest – this comprises a test and overnight hotel accommodation
  • Test and destress – a test, plus departure/arrival meet and assist service including car transfer to/from the test clinic/airport

Paul Baker explained the service further

Testing for Covid-19 is mandatory for a growing number of countries. So we have negotiated a discount for GTM customers with these providers, meaning that, not only will they get a fully professional, secure testing process, they will get it at a discounted rate.

Some countries demand that the test certificate is produced within a short time-frame of their planned arrival in the country. So our teams of travel consultants can help passengers decide which testing service best meets their needs.


If you are planning to travel on business to a country that requires a negative test, contact your GTM Account Manager.

What does the Focus Travel Partnership do?

The Focus Travel Partnership is a consortium of independent travel management companies, including Global Travel Management.

Focus was founded in 1999 by fifteen companies solely to serve the growing and evolving requirements of corporate travel. In 2019 Focus became a limited company and, today has a membership four times its original size, with members’ combined turnover totalling more than £1bn per annum.

Membership of Focus enables travel management companies to negotiate beneficial partnership agreements with travel suppliers around the world.

Focus enables a collaborative voice on industry matters to be heard across the industry, regulatory bodies and governments. In this way, Focus is able to set the agenda and steer conversations and agreements on important industry issues like airline fare distribution, the latest technology developments, sustainability within the industry and duty of care – a topic that has come to the forefront in 2020.

Scott Pawley is Focus Travel Partnership’s Director of Technology & Innovations

The partnership has a Board of seven directors, including GTM’s Scott Pawley who is responsible for bringing technical innovations to the Focus panel, such as the industry-leading Focus Fare Finder product developed by Scott and his team.

Chief Executive Officer Abby Penston leads the partnership and directs the Focus panels. Adrian Parkes has joined the Board as Non-Executive Chairman.

Mick Gibbs is the partnership’s Director of Industry Affairs, promoting Focus at industry events. Christian Gleave is the Operations Director, running the operational teams and managing third party support and other services. Cilla Goldberger is the Marketing & Events Director, splitting time between brand management and developing the partnership’s range of events. Martin Pearce is the Director of Business Development, managing the whole process of acquiring and implementing new partners. Wendy Walker is the Supplier Management Director, overseeing the partnership’s supplier relationships. And Adam White has the role of Finance Director for the Focus Travel Partnership.

Scott Pawley explained how a corporate client can benefit from GTM’s membership of Focus:

Like all Focus partners, we have direct access to the lowest fares from most of the world’s leading airlines, thanks to our collective bargaining power. And we – like all Focus members – have access to the most competitive hotel and car hire rates and exceptional high-level relationships with all suppliers. So GTM’s membership of Focus means our clients benefit from the great, personalised service we always offer all our clients, but they also benefit from cheaper fares previously only available through larger, less personal travel management companies.  The best of both worlds.

In addition, I make sure Focus works closely with leading technology companies to produce a range of tools, datasets and travel management applications which are delivered as part of GTM’s offer to clients, having been built, tested and proven by some of the industry’s most demanding businesses.


If you would like to know more about how clients benefit from GTM’s membership of Focus, please contact us.

GTM gains real-time access to the latest Covid-19 travel restrictions

Global Travel Management has announced that it has integrated a global Covid-19 restriction tracker service for use by its travel consultants when clients need to know the latest pandemic information on any country in the world, in preparation for business trips.

GTM travel consultants have real-time access to every country’s travel restrictions, policies and safety measures, updated constantly

GTM is one of the first travel management companies in the world to integrate the Travelport Covid-19 plugin, which provides access to information on government restrictions, lockdowns, and safety measures across the globe.

This means that GTM travel consultants can easily access critical information at the planning stages of any business trip.

Scott Pawley, managing director of GTM explained:

With the Travelport Covid-19 plugin, we can provide reliable, sourced information to clients on the destinations they’re planning to travel to or through, without leaving the workflow. In this way, we’re able to continue providing a top-class service to clients who can confidently make travel choices and book flights.


The plugin is powered by Safeture, the Swedish global employee safety platform provider. You can see the Safeture data, presented as a global map, on the GTM website homepage, here:
https://gtm.uk.com/.

With this plugin, GTM travel consultants can access country-level lockdown indicators, government restrictions and quarantine measures in place.

Contact your GTM Account Manager if you need further information on Covid-19 travel restrictions in any country in the world.