Posts

GTM deploys new, cloud-based telephony system

Global Travel Management has invested in a new, cutting-edge telephone system to enable industry-leading levels of customer service to be delivered from any location.

As part of Global Travel Management’s on-going investment in customer service, we have commissioned and installed a cloud-based telephony system, ensuring that our customers can reach any of our travel consultants, account managers and other staff, easily and quickly. 

The system, produced by British company Daisy, links our Woking headquarters office, our Watford office and remote locations.  This means that we are able to route and connect calls to the right contact, quickly and easily.  And it means that whenever customers call us, we can offer the highest levels of customer service, immediately, on-demand.

So, if you are calling to make changes to an itinerary, update information about your traveller profile or need immediate assistance due to changes in travel plans en route, we can make sure you speak to the right person to help you out, straight away.

Scott Pawley, our managing director said:

We aim to ensure we continue to provide our customers with the best-possible service.  By investing in an industry-leading telephone service, we can ensure that we are able to assist customers with every aspect of their business travel, in the shortest-possible time.

We will continue to make customer-focused investments so that we are able to live up to – and exceed – our reputation for unequalled customer service.

The new telephone system forms part of the 24 x 7 customer service Global Travel Management provides.  If you need information about any travel booked with Global Travel Management, or need to change, cancel, amend or postpone travel arrangements, you can contact us 24 hours a day, seven days a week.

Scott Pawley receives Outstanding Achievement award

Scott Pawley, Managing Director of Global Travel Management, has received an award for his outstanding contribution to business travel innovation from Advantage Focus Partnership.

The award came during the Advantage Focus twentieth anniversary celebrations, presentation ceremony and conference at a central London hotel.

The presentation came as a complete surprise to Scott, who said afterwards:

I was completely bowled-over. It is very flattering to be put forward by the team at Advantage Focus for an award like this. I had no idea at all.

The award is in recognition of Scott’s contribution to Advantage Focus and its member companies for a number of years. Most recently, Global Travel Management developed Focus Fare Finder – a tool to ensure business travellers get the best-priced fare on every flight booking – and made it available to every Advantage Focus member.

Scott explained why he does this:

It’s for the greater good. We know that, when we develop a piece of technology that benefits Global Travel Management and share that with the wider membership of Advantage Focus, we are doing one really important thing: making the marketplace bigger.

Ultimately, if a business is well-served by an Advantage Focus member company, every Advantage Focus member benefits.

Abby Penston is Head of Focus. She took time to explain why Scott received his award and what it means:

It was an absolute pleasure to present Scott Pawley with this Focus Partnership award for his Innovative contribution to Business Travel Technology at our 20th Anniversary celebrations.

The ethos of Focus is a Partnership run by the Partners for the Partners and Scott is an absolute example of this in practice. Scott’s commitment to the Partnership is evident to everyone who works closely with us, our Panels and the Focus Central team. He is respected not just within the Partnership but also with our Supplier Partners for being a progressive innovative leader.

Scott has played a lead role in many of our products within our technology suite including implementing and maintaining our award winning Focus Fare Finder product, affording the Partnership the ability to stay competitive and efficient. This product strengthened our Technology portfolio and is utilised throughout our Partnership, daily.

Scott and his team at Global Travel Management were instrumental in our latest data project which again revolutionises the way we operate, allowing us to utilise our data to drive our businesses forward.

It’s this innovative approach to Business Travel that places The Focus Partnership and its technology as leaders within the Business Travel sector.

Well Done Scott, thank you once again for always going above and beyond!

GTM boss receives Outstanding Achievement Award

Global Travel Management Managing Director Scott Pawley, on receiving the 2017 Outstanding Achievement Award from Advantage Travel Partnership, the UKs largest independent travel agent consortium, called on the travel industry to pull together.

 

GTM is one of the UKs leading business Travel Management Companies and Scott, acknowledging the accolade from industry peers, says:”I take pride in making sure our sector is strong,” he says. “The pressures on the travel industry are these days affecting the everyday lives of so many people. So we have to accept that as businesses, my own company included, we are only as strong as the market we are a part of.”

 

Scott, Managing Director of GTM, which is celebrating its 20th anniversary, has led many of the initiatives through his leading role in Focus Partnership a network of 69 UK TMCs, affiliated to Advantage. This has included the Focus Fare Finder Tool, invented by Scott, and which has achieved over £1million of air savings for the group’s member year on year.

 

“At GTM we have been able to take a leading role in helping to ensure that, investing time and energy in supporting Advantage Focus members,” he explains. “That’s why I gave the Focus Fare Finder Tool to the partnership for free, enabling all our members to benefit financially and make the industry more secure.”

 

Advantage Travel Partnership whose members collectively produce over £4.5bn of travel sales each year, brought together 240 delegates at the Grange City Hotel, London, on 6 October for the awards ceremony at its second annual Big Celebration Lunch.

 

“Scott Pawley is a business leader who is passionate about his business and the industry” says Julia Lo Bue-Said, Managing Director, Advantage Travel Partnership. “He is a champion for Global Travel’s customers and staff.  A worthy winner.”

 

SLP award