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GTM supports the Travel Day of Action

Global Travel Management is supporting the industry-wide campaign, Travel Day of Action on 23 June.

The event takes place following the Government’s review of the traffic light system – in which countries were moved from green to amber and amber to red, while none was moved in the opposite direction – and its failure to extend sector-specific support for the travel and aviation industries.

The day of action will be calling on the UK Government to

  • Allow international travel to return safely and in a risk managed way by properly implementing the Global Travel Taskforce’s plan; and to
  • Bring forward a package of tailored financial support to recognise that the unlocking of international travel, and hence businesses’ ability to trade and generate income, will be much slower than first anticipated, and more gradual than for businesses in the domestic economy. 
Scott Pawley made a plea to the Prime Minister to meet the Travel Day of Action’s demands

All parts of the travel industry have been invited to participate, including travel management companies, leisure travel agents, airlines, airports, tour operators, suppliers and partners.

The day will be all about putting forward a positive plan for the Government. Scott Pawley, Managing Director of Global Travel Management explained that:

London, the world’s number one most connected city in 2019, saw an 88% decline in connectivity between April 2019 and April 2021. UK residents travelling overseas generate over £53 billion in domestic spending – but with borders being closed and travel to many countries being made illegal for most individuals, hundreds of thousands of jobs have been lost, and many more remain at great risk.

The next weeks will be critical for the travel industry, as we look ahead to the next review on 28 June when the Government is expected to announce another review of both the traffic light list and also the requirements and measures in place for international travel. The Travel Day of Action is a campaign we are happy to support, as it carries two, important messages.

We want the Government to help the industry and businesses who need to travel by taking the two actions we are calling for. Allowing a risk-managed approach to opening up international travel; and providing travel industry support to help businesses cope with the on-going restrictions, now entering their sixteenth month.


The travel industry is calling on the UK Government to allow international travel to return safely in a risk-managed way and to bring forward a package of tailored financial support.

Scott has invited the MP for GTM’s Woking constituency, Jonathan Lord to the event, which takes place on College Green, outside the Palace of Westminster. Scott explained:

I have written to Jonathan Lord to put forward the campaign’s two, positive suggestions. I hope he will be able to join us on College Green immediately after Prime Minister’s Question Time, so that he can see the strength of the support behind the campaign. It’s a positive message and I hope we can get the message across.

Other countries are forging ahead with risk-based schemes that allow safe travel, most recently Germany, France and Spain. The UK is falling behind other nations in its travel restart plans and risks becoming an outlier, undermining our aspirations for Global Britain.

Scott also explained that, while some businesses in the travel industry have suffered greatly over the course of the pandemic response, it is important that the financially-stronger companies stand up. Scott said,

We have already seen airlines and travel agents succumb to the ravages of the pandemic response. So it’s important that financially sound travel management companies like us get behind this campaign. The travel industry needs competition – it’s vital we don’t lose any more names from the travel sector.

The campaign will attract travel industry members from across the UK, with events taking place around the country. And Sales Director Paul Baker pointed out that GTM clients will continue to receive the highest levels of service they expect during the day:

It’s a socially distanced, responsible campaign event, with attendance restricted to the hundreds of ticket holders who have pre-registered. We have several members of the GTM management team taking part in the event, including Kelly Packington, our Director of Operations. So, I have worked with Kelly to ensure all operational aspects of her – and her team’s – role will be covered.

All GTM clients travelling on 23 June will be fully supported, as usual.


We are calling on the UK Government to:
Allow international travel to return safely and in a risk managed way by properly implementing the Global Travel Taskforce’s plan for a traffic-light system, by expanding the Green list in line with the evidence and making restrictions more proportionate, whilst keeping a strong red list to guard against variants.
Bring forward a package of tailored financial support, including extension of furlough support, recognising that the travel sector’s ability to trade and generate income is much slower than first anticipated and more gradual than for businesses in the domestic economy.

Business travellers back the jab

97% of business travellers say they will take – or have already taken – a coronavirus vaccine.

In a survey conducted by Scott Pawley, more than 19 out of twenty respondents said they will be taking the vaccine. Just 3% claimed they either will not or cannot be vaccinated.

Scott Pawley, managing director of Global Travel Management said

With the gradual return to more business travel, we expect more people will need to be able to show they have had a full dose of SARS-Cov2 vaccine. So it’s great to see such widespread support for the global vaccination programme.


In the survey, published through business social network LinkedIn, respondents were asked if they had taken one jab, a full dose, were waiting to be vaccinated, or were not going to be jabbed.

87% confirmed they had had at least one dose.

Pawley continued

For nearly nine in ten people, the vaccine is starting to protect them – and their friends, families, suppliers, customers and colleagues. The reach and speed of vaccine programmes in many countries is astonishing.

One in ten respondents said they are waiting for their first jab – a percentage that will reduce over time as the vaccine programmes gather pace and as younger age groups qualify for inclusion.

The results show that business travellers are more likely to have been vaccinated – with either one or two jabs – than the wider UK population. As of Friday, 11 June, 78% of the UK adult population had received their first dose and 55.9% had received their second dose.

Pawley added

Business travellers know better than most people how preparation is vital. That may be why so many have taken the precaution of getting vaccinated. It’s a great effort from everyone involved.

It’s great to see so many people taking it seriously.


The survey was self-selecting, among more than 150 users of LinkedIn. You can see the full survey, here.

How do you travel to a country that’s not on the green list?

Global Travel Management managing director Scott Pawley has spelled out some examples of how business travellers can still visit – and return from – amber-listed countries.

  • Travel to green list countries is possible with few restrictions  
  • But what if the country you need to visit is outside the government’s green list?
  • And how do you navigate restrictions in destination countries? 
Business Travel Magazine includes an online version, a printed publication available in the UK and a weekly newsletter.

In the article, available here, Scott explains how Global Travel Management works with businesses to ensure that crucial business travel can take place, even to countries outside the green list.

The article discusses the United States’ work exemptions, routes avoiding countries with the greatest restrictions imposed on them, differences in self-isolation requirements and arranging Covid-19 testing at home and abroad.

Scott explained,

We have clients who need to travel to countries that are not – or not yet – on the UK government’s green list. The first thing we do is help them understand the testing requirements that currently exist. So, for an amber list county, it means pre-booking either three or four PCR tests before the trip takes place.

He also explained how each country’s restrictions must be taken into consideration

It’s crucial to ensure that regulations are being adhered to, but, equally, when travel to the United States is business-critical, we do what we can to ensure it can happen.

Scott contributed to the article to share some of the best practice required to ensure businesses that need to travel can do so with as little inconvenience as possible.

You can read the full article here.

Temporary emergency travel restrictions announced

A new strain of coronavirus discovered in the south east of England, which is said to be up to 70% more transmissible has led to significant disruption to international travel.

Flights from the UK have been temporarily banned by a number of countries in Europe and across the world. And, in some cases, restrictions are being placed on travellers from the UK, or people who have visited the UK in the last two weeks.

The Netherlands was the first country to announce a ban on travel to and from the UK. Since then, a further two dozen countries have introduced restrictions – this number is expected to increase throughout today. 

Scott Pawley, managing director of Global Travel Management said:

We are in constant contact with airlines, hotels, other travel suppliers, industry bodies and UK government departments to make sure we are on top of the situation as it develops.

Scott also has advice for anyone travelling – or planning travel – over the next few days:

If you or your colleagues have booked travel over the coming days with Global Travel Management, we will be working hard to make sure your trip goes ahead; or to keep you informed of any changes that must take place.  We will be checking your flights regularly, so that we are aware of any forced changes.  We will be monitoring the situation with regards to further travel restrictions.  And, most important, we will let you know if the situation with your travel changes, as soon as we can.

If you have any travel plans in the coming days and weeks, let us know.  We will give you all the advice and help we can, as we always aim to do. 

GTM rolls out Testing for Travellers

Global Travel Management has announced the roll-out of two Covid-19 testing services for customers planning international travel.

GTM has relationships with two suppliers, Confirm Testing and DiamondAir. Both organisations can test passengers pre-flight and provide negative test certificates by email, paving the way for unhindered progress through the airport and on to their destination country.

Scott Pawley, managing director of GTM said

There is a growing list of business destinations that require a negative test certificate from UK-based travellers. So we are pleased to have put together testing programmes from two industry leaders, so that our customers can get tested and can receive certificates prior to travel.

Any customer can now choose the most convenient method, suiting their requirements. Tests can be carried out at home, at Heathrow Airport, or in specific locations in London.

We can even arrange a hotel stay prior to departure, so customers can receive take the test a day prior to their fight, relax in the hotel overnight before receiving their negative certificate the following day and transfer quickly and easily to the airport.

GTM customers will have a choice of supplier to administer and carry out their testing. The two programmes work as follows:

Confirm Testing

The customer orders a test to be sent to their home address at least five days prior to departure by Royal Mail Tracked 24 hour delivery. The test can be stored at home until it is required. The customer follows the test instructions, takes the test sample and returns it using the Royal Mail Tracked 24 hour label and packaging, putting them into a designated priority post box.

The test sample is analysed and results provided to the customer in time for the flight.

DiamondAir

The customer is tested in person, choosing to be tested either at Heathrow Airport or at one of Diamond Air’s London facilities in Mayfair or Enfield. The result of the PCR swab test is provided within 4-24 hours.

Customers can choose from several levels of service, including:

  • Test – this is a straightforward test, with results emailed to the customer
  • Test and rest – this comprises a test and overnight hotel accommodation
  • Test and destress – a test, plus departure/arrival meet and assist service including car transfer to/from the test clinic/airport

Paul Baker explained the service further

Testing for Covid-19 is mandatory for a growing number of countries. So we have negotiated a discount for GTM customers with these providers, meaning that, not only will they get a fully professional, secure testing process, they will get it at a discounted rate.

Some countries demand that the test certificate is produced within a short time-frame of their planned arrival in the country. So our teams of travel consultants can help passengers decide which testing service best meets their needs.


If you are planning to travel on business to a country that requires a negative test, contact your GTM Account Manager.

What does the Focus Travel Partnership do?

The Focus Travel Partnership is a consortium of independent travel management companies, including Global Travel Management.

Focus was founded in 1999 by fifteen companies solely to serve the growing and evolving requirements of corporate travel. In 2019 Focus became a limited company and, today has a membership four times its original size, with members’ combined turnover totalling more than £1bn per annum.

Membership of Focus enables travel management companies to negotiate beneficial partnership agreements with travel suppliers around the world.

Focus enables a collaborative voice on industry matters to be heard across the industry, regulatory bodies and governments. In this way, Focus is able to set the agenda and steer conversations and agreements on important industry issues like airline fare distribution, the latest technology developments, sustainability within the industry and duty of care – a topic that has come to the forefront in 2020.

Scott Pawley is Focus Travel Partnership’s Director of Technology & Innovations

The partnership has a Board of seven directors, including GTM’s Scott Pawley who is responsible for bringing technical innovations to the Focus panel, such as the industry-leading Focus Fare Finder product developed by Scott and his team.

Chief Executive Officer Abby Penston leads the partnership and directs the Focus panels. Adrian Parkes has joined the Board as Non-Executive Chairman.

Mick Gibbs is the partnership’s Director of Industry Affairs, promoting Focus at industry events. Christian Gleave is the Operations Director, running the operational teams and managing third party support and other services. Cilla Goldberger is the Marketing & Events Director, splitting time between brand management and developing the partnership’s range of events. Martin Pearce is the Director of Business Development, managing the whole process of acquiring and implementing new partners. Wendy Walker is the Supplier Management Director, overseeing the partnership’s supplier relationships. And Adam White has the role of Finance Director for the Focus Travel Partnership.

Scott Pawley explained how a corporate client can benefit from GTM’s membership of Focus:

Like all Focus partners, we have direct access to the lowest fares from most of the world’s leading airlines, thanks to our collective bargaining power. And we – like all Focus members – have access to the most competitive hotel and car hire rates and exceptional high-level relationships with all suppliers. So GTM’s membership of Focus means our clients benefit from the great, personalised service we always offer all our clients, but they also benefit from cheaper fares previously only available through larger, less personal travel management companies.  The best of both worlds.

In addition, I make sure Focus works closely with leading technology companies to produce a range of tools, datasets and travel management applications which are delivered as part of GTM’s offer to clients, having been built, tested and proven by some of the industry’s most demanding businesses.


If you would like to know more about how clients benefit from GTM’s membership of Focus, please contact us.

GTM gains real-time access to the latest Covid-19 travel restrictions

Global Travel Management has announced that it has integrated a global Covid-19 restriction tracker service for use by its travel consultants when clients need to know the latest pandemic information on any country in the world, in preparation for business trips.

GTM travel consultants have real-time access to every country’s travel restrictions, policies and safety measures, updated constantly

GTM is one of the first travel management companies in the world to integrate the Travelport Covid-19 plugin, which provides access to information on government restrictions, lockdowns, and safety measures across the globe.

This means that GTM travel consultants can easily access critical information at the planning stages of any business trip.

Scott Pawley, managing director of GTM explained:

With the Travelport Covid-19 plugin, we can provide reliable, sourced information to clients on the destinations they’re planning to travel to or through, without leaving the workflow. In this way, we’re able to continue providing a top-class service to clients who can confidently make travel choices and book flights.


The plugin is powered by Safeture, the Swedish global employee safety platform provider. You can see the Safeture data, presented as a global map, on the GTM website homepage, here:
https://gtm.uk.com/.

With this plugin, GTM travel consultants can access country-level lockdown indicators, government restrictions and quarantine measures in place.

Contact your GTM Account Manager if you need further information on Covid-19 travel restrictions in any country in the world.

Scott Pawley and Paul Baker interviewed

Scott Pawley and Paul Baker have appeared in the first episode of the Business Travel Interview.

Global Travel Management managing director Scott, and sales director Paul answered questions on a variety of business travel topics as customers plan how to start travelling on business again.

Scott Pawley announced a hygiene pack, containing face masks, gloves and sanitising products has been made available to GTM customers.

As more airlines ramp up their capacity in order to meet increasing demand, a number of GTM customers are working through the process of ensuring staff can travel as safely and efficiently as possible, but without unnecessary additional costs. So, Scott and Paul answered a number of questions on some of the key issues facing businesses trying to power the post-Covid economic recovery.

Scott and Paul looked back on some of the comparable events that have impacted the travel industry in the last few decades including 9-11, the economic crash, the volcanic ash cloud and more.

And they explained what lessons they have learned in order to help businesses get back in the air.

Paul Baker explained the effect mandatory social distancing may have on the costs of business travel in future.

They discussed some of the issues around social distancing and safety measure that are being mandated by airlines and airports around the world. And Scott described a travel hygiene pack, containing masks, gloves and sanitising products, available at a discount to GTM customers.

Scott also described the Covid-19 map which is now on the GTM website home page, showing the measures taken to protect citizens in countries around the world.

And Scott and Paul discussed how the costs of business travel may change in future, and gave tips to any businesses looking to start travelling again now, or soon.

If you would like to ask Scott, Paul – or anyone else in the GTM team – any questions in a future episode of the Business Travel Interview, please drop Scott an email: SP@GTM.UK.COM.

Industry leaders answer GTM’s client’s questions on business travel, coronavirus measures and the future use of the UK’s busiest airport

Senior travel industry representatives have set out a clear roadmap for business travel growth through London’s busiest airport and have answered questions from GTM’s clients. 

Global Travel Management was one of a selected group of travel management companies to address John Holland-Kaye and Clive Wratten in an online Q&A. 

Holland-Kaye, CEO of London Heathrow Airport repeated his calls for a “Common International Standard for health in aviation”, which would pave the way for infection-free passengers to be able to travel freely.  And Wratten, CEO of the Business Travel Association (BTA) set out his organisation’s five-point plan to get business travel moving again. 

Global Travel Management’s clients were asked what questions they would like to see put to the industry figures.

Global Travel Management Managing Director Scott Pawley asked

The key to stimulating travel and to ensure clients see a swift and comprehensive return to travel plans is confidence.  Until clients have confidence that their travel objectives can be met safely, there remains a barrier to returning to travel.  What specific measures can we tell our clients that Heathrow is undertaking to ensure all travel meets with social distancing guidance and that airport staff, as well as passengers, are screened for coronavirus symptoms?

John Holland-Kaye, CEO of Heathrow Airport, called for a Common International Standard for health in aviation

Holland-Kaye explained that the Common International Standard for health in aviation is something that needs to be in place and confirmed that the UK government is in a good place to bring together international parties to ensure that this happens. 

He also explained that Heathrow is taking several steps to ensure safe, secure passage through the airport for business and leisure travellers:

  • Passengers and staff will be required to wear face masks at the airport  
  • Surfaces will undergo more rigorous and frequent cleaning
  • Hand sanitiser will be made available for general use
  • Investments will be made to ensure zero-touch passage through security becomes the norm – this investment may take up to two years to put in place
  • Once passengers are screened, through security and air-side, the comprehensive use face masks will reduce the need to adhere to typical two metre social distancing

Paul Baker, Sales Director of Global Travel Management asked

Does Heathrow Airport Ltd have plans to instigate something similar to the testing on arrival carried out at Vienna Airport, which helps infection-free passengers avoid quarantine?

Holland-Kaye explained that tests should be carried prior to departure, rather than on arrival, and repeated his request for a Common International Standard to include an internationally agreed permit to guarantee arrival.

Wratten also explained the BTA’s five-point plan.

BTA CEO Clive Wratten has set out a clear, five-point plan to get businesses travelling again

The BTA recognises the many and complex challenges ahead in the fight against Covid-19, but firmly believes the following five key steps are necessary to get the business world travelling again:

  1. Timeframe – No one knows when travel can begin, and this missing date means consumers and businesses cannot be confident about future journeys. We need to move from a restriction of “All but essential” to “Essential business travel permitted”.
  2. International co-operation and clarity – The BTA is arguing for a set of globally consistent guidelines on social distancing, the use of masks and other hygiene measures.
  3. Protected travellers – When Governments and travel providers give the green light, the need to ensure everyone stays safe will remain crucial. This requires insurance to cover employees when they travel and, in case of disruption or infection, that businesses’ actions will not cause employee concern or dissent.
  4. Safe services – Airlines, airports, train companies, car rental firms, hotels and other accommodation providers will need to demonstrate beyond reasonable doubt, the steps they are taking to ensure cleanliness and social distancing. This could be overseen by travel associations such as the BTA across the globe with a recognisable marque provided to those who meet the criteria.
  5. Competitive pricing – Economies are being squeezed; companies are under pressure. Hence, travel budgets for the latter half of this year, and for 2021, will be challenging. Consequently, all elements of the business travel supply chain will need to ensure they remain highly competitive on pricing. Achieving this requires government intervention and financial commitment today to keep struggling businesses afloat – both in the business travel sector and amongst those who buy from it. 

We would like to thank Clive Wratten and John Holland-Kaye for taking the time to answer these questions.

GTM deploys new, cloud-based telephony system

Global Travel Management has invested in a new, cutting-edge telephone system to enable industry-leading levels of customer service to be delivered from any location.

As part of Global Travel Management’s on-going investment in customer service, we have commissioned and installed a cloud-based telephony system, ensuring that our customers can reach any of our travel consultants, account managers and other staff, easily and quickly. 

The system, produced by British company Daisy, links our Woking headquarters office, our Watford office and remote locations.  This means that we are able to route and connect calls to the right contact, quickly and easily.  And it means that whenever customers call us, we can offer the highest levels of customer service, immediately, on-demand.

So, if you are calling to make changes to an itinerary, update information about your traveller profile or need immediate assistance due to changes in travel plans en route, we can make sure you speak to the right person to help you out, straight away.

Scott Pawley, our managing director said:

We aim to ensure we continue to provide our customers with the best-possible service.  By investing in an industry-leading telephone service, we can ensure that we are able to assist customers with every aspect of their business travel, in the shortest-possible time.

We will continue to make customer-focused investments so that we are able to live up to – and exceed – our reputation for unequalled customer service.

The new telephone system forms part of the 24 x 7 customer service Global Travel Management provides.  If you need information about any travel booked with Global Travel Management, or need to change, cancel, amend or postpone travel arrangements, you can contact us 24 hours a day, seven days a week.