Scott Pawley and Paul Baker have appeared in the first episode of the Business Travel Interview.
Global Travel Management managing director Scott, and sales director Paul answered questions on a variety of business travel topics as customers plan how to start travelling on business again.
As more airlines ramp up their capacity in order to meet increasing demand, a number of GTM customers are working through the process of ensuring staff can travel as safely and efficiently as possible, but without unnecessary additional costs. So, Scott and Paul answered a number of questions on some of the key issues facing businesses trying to power the post-Covid economic recovery.
Scott and Paul looked back on some of the comparable events that have impacted the travel industry in the last few decades including 9-11, the economic crash, the volcanic ash cloud and more.
And they explained what lessons they have learned in order to help businesses get back in the air.
They discussed some of the issues around social distancing and safety measure that are being mandated by airlines and airports around the world. And Scott described a travel hygiene pack, containing masks, gloves and sanitising products, available at a discount to GTM customers.
Scott also described the Covid-19 map which is now on the GTM website home page, showing the measures taken to protect citizens in countries around the world.
And Scott and Paul discussed how the costs of business travel may change in future, and gave tips to any businesses looking to start travelling again now, or soon.
If you would like to ask Scott, Paul – or anyone else in the GTM team – any questions in a future episode of the Business Travel Interview, please drop Scott an email: SP@GTM.UK.COM.
https://gtm.uk.com/wp-content/uploads/2020/06/Business-Travel-Interview-1.png312820Davehttps://gtm.uk.com/wp-content/uploads/2022/06/Smarter-Better-Fairer-GTM-logo_02.pngDave2020-06-02 14:36:282020-06-02 14:38:09Scott Pawley and Paul Baker interviewed
Senior travel industry representatives have set out a clear roadmap for business travel growth through London’s busiest airport and have answered questions from GTM’s clients.
Global Travel Management was one of a selected group of travel management companies to address John Holland-Kaye and Clive Wratten in an online Q&A.
Holland-Kaye, CEO of London Heathrow Airport repeated his calls for a “Common International Standard for health in aviation”, which would pave the way for infection-free passengers to be able to travel freely. And Wratten, CEO of the Business Travel Association (BTA) set out his organisation’s five-point plan to get business travel moving again.
Global Travel Management’s clients were asked what questions they would like to see put to the industry figures.
Global Travel Management Managing Director Scott Pawley
The key to stimulating travel and to ensure clients see a swift and comprehensive return to travel plans is confidence. Until clients have confidence that their travel objectives can be met safely, there remains a barrier to returning to travel. What specific measures can we tell our clients that Heathrow is undertaking to ensure all travel meets with social distancing guidance and that airport staff, as well as passengers, are screened for coronavirus symptoms?
Holland-Kaye explained that the Common International
Standard for health in aviation is something that needs to be in place and confirmed
that the UK government is in a good place to bring together international
parties to ensure that this happens.
He also explained that Heathrow is taking several steps to
ensure safe, secure passage through the airport for business and leisure
Passengers and staff will be required to wear face masks at the airport
Surfaces will undergo more rigorous and frequent cleaning
Hand sanitiser will be made available for general use
Investments will be made to ensure zero-touch passage through security becomes the norm – this investment may take up to two years to put in place
Once passengers are screened, through security and air-side, the comprehensive use face masks will reduce the need to adhere to typical two metre social distancing
Paul Baker, Sales Director of Global Travel Management asked
Does Heathrow Airport Ltd have plans to instigate something similar to the testing on arrival carried out at Vienna Airport, which helps infection-free passengers avoid quarantine?
Holland-Kaye explained that tests should be carried prior to departure, rather than on arrival, and repeated his request for a Common International Standard to include an internationally agreed permit to guarantee arrival.
Wratten also explained the BTA’s five-point plan.
The BTA recognises the many and complex challenges ahead in
the fight against Covid-19, but firmly believes the following five key steps
are necessary to get the business world travelling again:
Timeframe – No one knows when travel can
begin, and this missing date means consumers and businesses cannot be confident
about future journeys. We need to move from a restriction of “All but
essential” to “Essential business travel permitted”.
International co-operation and clarity – The
BTA is arguing for a set of globally consistent guidelines on social
distancing, the use of masks and other hygiene measures.
Protected travellers – When Governments
and travel providers give the green light, the need to ensure everyone stays
safe will remain crucial. This requires insurance to cover employees when they
travel and, in case of disruption or infection, that businesses’ actions will
not cause employee concern or dissent.
Safe services – Airlines, airports, train
companies, car rental firms, hotels and other accommodation providers will need
to demonstrate beyond reasonable doubt, the steps they are taking to ensure
cleanliness and social distancing. This could be overseen by travel
associations such as the BTA across the globe with a recognisable marque
provided to those who meet the criteria.
Competitive pricing – Economies are being
squeezed; companies are under pressure. Hence, travel budgets for the latter
half of this year, and for 2021, will be challenging. Consequently, all
elements of the business travel supply chain will need to ensure they remain
highly competitive on pricing. Achieving this requires government intervention
and financial commitment today to keep struggling businesses afloat – both in
the business travel sector and amongst those who buy from it.
We would like to thank Clive Wratten and John
Holland-Kaye for taking the time to answer these questions.
https://gtm.uk.com/wp-content/uploads/2020/05/Heathrow-and-BTA-1.png312820Davehttps://gtm.uk.com/wp-content/uploads/2022/06/Smarter-Better-Fairer-GTM-logo_02.pngDave2020-05-18 12:00:372020-05-18 12:00:40Industry leaders answer GTM’s client’s questions on business travel, coronavirus measures and the future use of the UK’s busiest airport
Travel Management has invested in a new, cutting-edge telephone system
to enable industry-leading levels of customer service to be delivered
from any location.
As part of Global Travel Management’s on-going investment in customer service, we have commissioned and installed a cloud-based telephony system, ensuring that our customers can reach any of our travel consultants, account managers and other staff, easily and quickly.
The system, produced by British company Daisy, links our Woking headquarters office, our Watford office and remote locations. This means that we are able to route and connect calls to the right contact, quickly and easily. And it means that whenever customers call us, we can offer the highest levels of customer service, immediately, on-demand.
So, if you are calling to make changes to an itinerary, update information about your traveller profile or need immediate assistance due to changes in travel plans en route, we can make sure you speak to the right person to help you out, straight away.
Scott Pawley, our managing director said:
We aim to ensure we continue to provide our customers with the best-possible service. By investing in an industry-leading telephone service, we can ensure that we are able to assist customers with every aspect of their business travel, in the shortest-possible time.
We will continue to make customer-focused investments so that we are able to live up to – and exceed – our reputation for unequalled customer service.
new telephone system forms part of the 24 x 7 customer service Global
Travel Management provides. If you need information about any travel
booked with Global Travel Management,
or need to change, cancel, amend or postpone travel arrangements, you
can contact us 24 hours a day, seven days a week.
https://gtm.uk.com/wp-content/uploads/2019/07/Website-GTM-invests-in-new-telephony-for-24-x-7-customer-service.png312820Mark Whttps://gtm.uk.com/wp-content/uploads/2022/06/Smarter-Better-Fairer-GTM-logo_02.pngMark W2019-07-23 14:52:412019-07-23 14:52:43GTM deploys new, cloud-based telephony system
Scott Pawley, Managing Director of Global Travel Management, has received an award for his outstanding contribution to business travel innovation from Advantage Focus Partnership.
The award came during the Advantage Focus twentieth anniversary celebrations, presentation ceremony and conference at a central London hotel.
The presentation came as a complete surprise to Scott, who said afterwards:
I was completely bowled-over. It is very flattering to be put forward by the team at Advantage Focus for an award like this. I had no idea at all.
The award is in recognition of Scott’s contribution to Advantage Focus and its member companies for a number of years. Most recently, Global Travel Management developed Focus Fare Finder – a tool to ensure business travellers get the best-priced fare on every flight booking – and made it available to every Advantage Focus member.
Scott explained why he does this:
It’s for the greater good. We know that, when we develop a piece of technology that benefits Global Travel Management and share that with the wider membership of Advantage Focus, we are doing one really important thing: making the marketplace bigger.
Ultimately, if a business is well-served by an Advantage Focus member company, every Advantage Focus member benefits.
Abby Penston is Head of Focus. She took time to explain why Scott received his award and what it means:
It was an absolute pleasure to present Scott Pawley with this Focus Partnership award for his Innovative contribution to Business Travel Technology at our 20th Anniversary celebrations.
The ethos of Focus is a Partnership run by the Partners for the Partners and Scott is an absolute example of this in practice. Scott’s commitment to the Partnership is evident to everyone who works closely with us, our Panels and the Focus Central team. He is respected not just within the Partnership but also with our Supplier Partners for being a progressive innovative leader.
Scott has played a lead role in many of our products within our technology suite including implementing and maintaining our award winning Focus Fare Finder product, affording the Partnership the ability to stay competitive and efficient. This product strengthened our Technology portfolio and is utilised throughout our Partnership, daily.
Scott and his team at Global Travel Management were instrumental in our latest data project which again revolutionises the way we operate, allowing us to utilise our data to drive our businesses forward.
It’s this innovative approach to Business Travel that places The Focus Partnership and its technology as leaders within the Business Travel sector.
Well Done Scott, thank you once again for always going above and beyond!
https://gtm.uk.com/wp-content/uploads/2019/04/Scott-with-Award.png312820Kellyhttps://gtm.uk.com/wp-content/uploads/2022/06/Smarter-Better-Fairer-GTM-logo_02.pngKelly2019-04-05 13:34:232019-04-05 17:47:42Scott Pawley receives Outstanding Achievement award
Global Travel Management Managing Director Scott Pawley, on receiving the 2017 Outstanding Achievement Award from Advantage Travel Partnership, the UKs largest independent travel agent consortium, called on the travel industry to pull together.
GTM is one of the UKs leading business Travel Management Companies and Scott, acknowledging the accolade from industry peers, says:”I take pride in making sure our sector is strong,” he says. “The pressures on the travel industry are these days affecting the everyday lives of so many people. So we have to accept that as businesses, my own company included, we are only as strong as the market we are a part of.”
Scott, Managing Director of GTM, which is celebrating its 20th anniversary, has led many of the initiatives through his leading role in Focus Partnership a network of 69 UK TMCs, affiliated to Advantage. This has included the Focus Fare Finder Tool, invented by Scott, and which has achieved over £1million of air savings for the group’s member year on year.
“At GTM we have been able to take a leading role in helping to ensure that, investing time and energy in supporting Advantage Focus members,” he explains. “That’s why I gave the Focus Fare Finder Tool to the partnership for free, enabling all our members to benefit financially and make the industry more secure.”
Advantage Travel Partnership whose members collectively produce over £4.5bn of travel sales each year, brought together 240 delegates at the Grange City Hotel, London, on 6 October for the awards ceremony at its second annual Big Celebration Lunch.
“Scott Pawley is a business leader who is passionate about his business and the industry” says Julia Lo Bue-Said, Managing Director, Advantage Travel Partnership. “He is a champion for Global Travel’s customers and staff. A worthy winner.”
https://gtm.uk.com/wp-content/uploads/2022/06/Smarter-Better-Fairer-GTM-logo_02.png00Paulhttps://gtm.uk.com/wp-content/uploads/2022/06/Smarter-Better-Fairer-GTM-logo_02.pngPaul2017-10-25 13:20:412017-10-25 13:20:41GTM boss receives Outstanding Achievement Award
Following our recent office move we have also now updated and refreshed our web site.
The URL hasn’t changed, it remains : www.gtm.uk.com, and is now packed with lot’s more news and features. We would particularly like to draw your attention to a new feature called GTM Toolbox. This can be found on either the horizontal menu, or, there is an icon of an iPhone on the right hand side of your screen; simply hover your cursor over it.
Of interest to those of you who regularly book travel for your colleagues, is a new product called GTM Dashboard. This new tool provides an overview of all the trips you’ve made on one screen, rather than having to refer to individual ViewTrip references. Should you wish to have a demo of this new tool, or sign up, please contact Scott Pawley at email@example.com.
There are lots of other helpful news, tools and links, so please have a look when you have some spare time. And now other news….
https://gtm.uk.com/wp-content/uploads/2022/06/Smarter-Better-Fairer-GTM-logo_02.png00Paulhttps://gtm.uk.com/wp-content/uploads/2022/06/Smarter-Better-Fairer-GTM-logo_02.pngPaul2012-09-14 16:30:312012-09-14 14:40:50Our New Web Site!
Here are some interesting links for you! Enjoy your stay :)
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