American Airlines passengers now have a simpler way to check in for international flights as the airline has introduced passport scanning to its mobile app.
American Airlines claims to be the first airline to offer passport chip scanning that securely transmits passport information directly from the NFC chip embedded in the passport. This allows passengers to head directly to the gate for international flights, without having their passports rechecked by a customer service agent.
Maya Leibman, American Airlines’ Chief Information Officer said:
We are continuously adding features to our app to make travel easier and worry-free for our customers. Mobile passport scanning removes a time-consuming step, providing our customers with a smoother check-in experience for international flights.
Currently, customers departing on international flights who check in on the app, have their passports rechecked at the airport. This step is required even if the customer has uploaded a photo of their passport via the mobile app. With this new enhancement, the customer will be prompted to enter their passport information and then scan their passport with an iOS or Android device. The app provides easy-to-follow instructions for the process.
Paul Baker, Sales Director of Global Travel Management said:
This is a great use of new technology by American Airlines and fixes one issue: wasted time at airports waiting to check in. American Airlines’ 130,000 global team members serve more than 200 million customers annually. So any technology that speeds up the process and removes hassle for passengers has to be a good idea. I am looking forward to trying it out soon.
Mobile passport scanning is the latest in a long line of new customer features American Airlines has implemented to the airline’s app to make travel easier for customers. Other recent introductions include boarding notifications, Siri shortcuts and a dark mode option. American has also rolled out additional services to improve the travel experiences, including biometric international boarding, virtual 3D aircraft tours online, a redesigned self-service kiosk menu that simplifies the check-in process and an improved family seating approach, which ensures adults and kids under 14, when travelling together on the same reservation, are seated together.
Contact your GTM Account Manager next time you need to fly on American Airlines.