Travelport, the leading travel commerce platform, has completed onboarding of the first group of travel agencies to receive access to New Distribution Capability (NDC) content. Now, a small number of travel management companies in the UK – including Global Travel Management – have access to NDC content, via Travelport’s Smartpoint booking application.
The first live bookings through Smartpoint were completed in October 2018, following a testing programme in which GTM provided feedback and consultation to Travelport.
Commenting on this milestone in Travelport’s NDC delivery, Nick Dagg, SVP Global Agency Sales said:
We work at the heart of the travel industry and our agency customers rely on us to provide them with choice through access to the broadest range of travel content. NDC is no exception and we’ve taken great care in managing the roll out of our NDC booking capability through Smartpoint to our agency customers. This has allowed us to learn as we go, listen to the important feedback from our customers as they operate in this new distribution era and refine our NDC solution to ensure it provides seamless, integrated travel choice. I’d like to thank all our customers for collaborating with us as we deliver an NDC solution which works for everyone.
Paul Baker, Sales Director of GTM said:
We work hard to provide the widest-possible choice of fares, airlines and routes for every client and on every trip. Having access to NDC content allows us to meet clients’ demands for the best fare, every time.
At GTM, our continued aim is to provide our clients with the best possible, end-to-end travel experience, with full control of costs. That means everything from the selection of flights, through to the in-trip experience. To do that, we aim to work with the widest range of the best travel partners available; and Travelport certainly ranks as one of the best in the marketplace!
Access to NDC content through Travelport’s Smartpoint application means that we are able to meet clients’ demands for the best trip solution. Whether that’s simply shopping for the best fare, finding the travel provider that most closely meets the client’s demands or comparing complex itineraries, quickly.
NDC is an important step in the process of delivering the highest-possible customer service. We are very proud to have been a pioneering user of this capability.
At GTM, we have been working with a number of NDC stakeholders for more than five years. NDC remains an important capability and will continue to play a part in ensuring that GTM provides best-in-class service to all customers.