UK passport holders regain access to Indian eVisa service

There is good news for business travellers to India with the readmission of the United Kingdom to India’s eVisa process.

The online eVisa process means that UK passport holders no longer need to book in-person appointments in order to receive visas to visit India.

UK passport holders had been barred from the eVisa scheme due to a political dispute between the two countries. But the United Kingdom has been readmitted to the list of more than 150 countries’ citizens who can use the online process.

Vikram Doraiswami, the High Commissioner for India in London, tweeted a video message saying: “This service will be made available for you forthwith.

The High Commissioner said,

The big news today is that we are rolling out eVisas, once again. That should enable friends from the UK to travel far more easily to India.

So, welcome back!

To apply for an eVisa online ahead of visiting India, use this link to reach the Government of India eVisa system.

If you need travel or visa advice ahead of travel to India, contact your GTM Account Manager.

Waldorf Astoria to open in London’s Admiralty Arch

Plans to convert Admiralty Arch, one of London’s most iconic historical landmarks, into a luxury hotel under the Waldorf Astoria brand are accelerating under new ownership with Reuben Brothers.

Admiralty Arch: as part of the development, four elegant private residences will be marketed, offering an opportunity to own a unique part of British history.

Since taking ownership of the building in the summer of 2022, Reuben Brothers has been working closely with Hilton to upgrade existing development plans for the site, in a partnership that will see the transformation of one of London’s most notable landmarks, staying true to its heritage and refined aesthetic.

The building, originally commissioned by King Edward VII in memory of Queen Victoria, stands proudly at the end of The Mall opposite Buckingham Palace, offering unparalleled views of the Palace in one direction and across Nelson’s Column and Trafalgar Square in the other.

Central to the updated plans is a newly developed two-bedroom suite boasting the most sensational view of Buckingham Palace. The suite will sit at the very centre of the building on the fourth-floor bridge and will be bookable for overnight stays and private events.

The hotel will provide exciting restaurants and bars with world-renowned chefs, ensuring it becomes a must-visit London destination for hotel guests and non-residents alike.

To take advantage of the incredible architectural beauty of the building and the impressive surroundings, the property will feature two outdoor spaces: the 6th floor rooftop terrace and on the ground floor, where guests will be able to sit overlooking St James’ Park.

Best of British: Winston Churchill and Ian Fleming were frequent visitors to Admiralty Arch

Throughout its history, Admiralty Arch has been home to leading figures of state and society, from Sir Winston Churchill – whose office was based within the arch when he was First Sea Lord of the Admiralty – to the author of the James Bond spy novels, Ian Fleming.

To this day, Admiralty Arch plays an integral role in many a ceremonial occasion, serving as the gateway to The Mall and linking the processional route to Buckingham Palace for events such as royal weddings, funerals and in 2023, the coronation of King Charles III.

The hotel’s design and characteristics, now incorporating an increased room count and exclusive spa, will pay homage to the building’s historical significance, drawing inspiration from its storied past to create an exquisite experience for guests.

Jamie Reuben of Reuben Brothers said,

Transforming and restoring Admiralty Arch – a true London landmark – into a five-star luxury hotel with restaurants, bars, a ballroom, spa and residences is an incredible honour for us. We are excited to be working with our esteemed partner, Hilton, to bring the Waldorf Astoria brand to the heart of London, and revitalising the area for hotel guests, visitors and London locals to experience and enjoy.

Christopher J. Nassetta, president & CEO, Hilton, said,

Admiralty Arch is undoubtedly one of the most iconic landmarks in London and we are delighted to be working with Reuben Brothers on this magnificent hotel.

With a legacy of preserving and enhancing incredible historical buildings, Waldorf Astoria is a natural fit for this development, and Reuben Brothers’ proven track record in delivering projects of this magnitude makes them a wonderful partner.

Together we will write the next chapter of this exceptional building’s rich story and we look forward to expanding our partnership over the coming years.

The hotel will join an exclusive portfolio of more than 30 Waldorf Astoria Hotels & Resorts across the world, with recent signings including the brand’s expansion to other iconic cities including Sydney, as well as the return of Waldorf Astoria New York, which is in the midst of an extensive refurbishment to preserve the building’s history.

Waldorf Astoria London Admiralty Arch is scheduled to open in 2025.

Waldorf Astoria Admiralty Arch will offer unrivalled views of some of central London’s iconic landmarks

British Airways announces new direct flight from London to Cincinnati

British Airways has announced a new direct route from London Heathrow to the Cincinnati region, starting from Summer 2023.

Cincinnati will become the 27th US destination served directly from London by British Airways, which offers 300 transatlantic flights per week, the most of any UK carrier.

Starting on 5 June 2023, this will be the only direct flight between the UK and all of Ohio, Kentucky and Indiana, creating incredible new opportunities across both sides of the pond. The flight will operate five times per week in the summer season and four in the winter.

Resting along the banks of the Ohio River, the Cincinnati region spans portions of three states – Ohio, Kentucky and Indiana.

Affectionately nicknamed Cincy or the Queen City, the area is home to world-class museums, more than 50 breweries, the USA’s largest Oktoberfest, three major sports teams spanning American football, basketball and football, and the Krohn Conservatory, an Art Deco greenhouse featuring 3,500 plant species from all over the world.

It’s renowned for its Cincinnati Chili, handmade ice cream and beer, whilst acting as a gateway to Northern Kentucky and the famed Bourbon Trail, a playground for bourbon-lovers. In addition, Kentucky is also synonymous with gorgeous rolling hills and bluegrass music.

Neil Chernoff, Director of Networks and Alliances at British Airways, said,

This is the first time we’ve flown this route, and we can’t wait to connect two cities which both have so much to offer. Not only will this open up these destinations to customers on each side of the Atlantic, but it will also improve connectivity between the Cincinnati region, Europe and beyond, with opportunities to connect to our wider network via London.

Candace McGraw, chief executive officer of Cincinnati/Northern Kentucky International Airport (CVG) said:

British Airways’ nonstop service from CVG to London-Heathrow is an all-around win for the Ohio, Kentucky, and Indiana region. The economic impact of this transatlantic flight is exponential for business travel, economic development, and tourism between the UK and our area of the United States. We look forward to a strong partnership with our new friends across the pond for many years to come.

British Airways passengers travelling to Cincinnati will travel in comfort on a Boeing 787-8 Dreamliner with a choice of three cabins – World Traveller (economy), World Traveller Plus (premium economy) and Club World (business).

FIFA World Cup matches to be shown live on Emirates flights

Passengers on Emirates flights won’t miss a kick during the FIFA World Cup, thanks to the airline’s award-winning inflight entertainment system ice, which will be livestreaming every game from the tournament.

Passengers will be able to view the World Cup matches live on Sport 24, as well as in the A380 onboard lounges and across dedicated Emirates airport lounges.

Emirates passengers in all classes can browse the world class entertainment library.

More than 200 Emirates aircraft are equipped with live TV, featuring dedicated sports channels – Sport 24 and Sport 24 Extra.

From Sunday, 20 November, Emirates passengers will be able to watch all FIFA World Cup Qatar 2022™ on Sport 24 via ice, including the World Cup Final on 18 December.

Sports 24 also shows live matches from the FA Premier League, UEFA Champions League and UEFA Europa League, and the Asian Football Championship. Sport 24 also airs top international sporting events including the Women’s Rugby World Cup, International Cricket Council Men’s T20 World Cup, the Olympic Games, National Football League (NFL), National Basketball Association (NBA), National Hockey League (NHL), major golf championships, tennis grand slams, plus sailing, horse-racing, and motorsports.

Passengers can view full match schedules in advance and plan their viewing on https://www.emirates.com.

Wizz Air and OMV sign SAF agreement

Wizz Air has signed a Memorandum of Understanding (MoU) with OMV, the international integrated oil, gas and chemicals company headquartered in Vienna, for the supply of sustainable aviation fuel (SAF) between 2023 and 2030.

The MoU gives Wizz Air the opportunity to purchase up to 185,000 metric tons of SAF from OMV. This co-operation ensures that Wizz Air can progress in accordance with its plan for the reduction of CO2 intensity per passenger kilometre.

In a statement, the airline claims this announcement is ‘a key part of the airline’s environmental strategy to reduce carbon emissions intensity by 25% by 2030 and reach net-zero by 2050’.

The statement continues, ‘with the lowest CO2 intensity per passenger kilometre in Europe, one of the youngest fleets in the world, and numerous fuel efficiency initiatives, Wizz Air is already leading the aviation industry to a more sustainable future’.

OMV is implementing numerous measures to help deliver its ambitious strategic sustainability goals, and says that SAF is a key technology for the decarbonisation of the aviation industry. The goal involves increasing SAF production to as much as 700,000 tons in 2030, in line with OMV’s ambition to become a net zero company by 2050 at the latest (for Scopes 1, 2 and 3). To this end, medium-term and long-term emission reduction targets have been defined as part of the OMV Strategy 2030.

Owain Jones: “our customers are making the most responsible choice of air travel available”

Owain Jones, Development Officer at Wizz Air, said,

We have achieved our market-leading sustainability position by continued investment in innovative technology and operating the most up-to-date aircraft in the most efficient way.  Wizz Air is committed to driving our emissions intensity down by a further 25% by the end of the decade, with the use of SAF playing a significant role in that commitment.  Supporting the production and research of SAF technologies is one of our priorities and we are pleased to co-operate with OMV to further reduce the aviation industry’s carbon footprint. The new MoU is testament to our commitment to ensuring that by choosing to fly with Wizz Air, our customers are making the most responsible choice of air travel available.

Nina Marczell: “a more sustainable aviation future”

Nina Marczell, OMV Vice President Aviation, Fuel Distribution & Public Sector, said:

I am very pleased that the co-operation between OMV and Wizz Air will help us achieve our respective strategic sustainability goals.

With Wizz Air we were able to gain a strong international partner.

SAF is the most significant path to decarbonizing aviation in the coming decades.

Our strategic relationship is enabling the way to a more sustainable aviation future we both want to be part of.


Air France announce Michelin-starred chefs and a New York Clarins spa

Air France has opened a new spa treatment lounge and announced Michelin-starred dishes on flights.

Air France has inaugurated a new spa in partnership with the French beauty and skincare specialist Clarins in the New York-JFK lounge. This new space, spanning 30sq m is reserved for La Première, Business and Flying Blue Elite Plus customers who wish to relax before their flight or during transit.

La Première, Business and Flying Blue Elite Plus customers have access to the Air France lounge located in terminal 1 at New York-JFK.

The Clarins team welcomes Air France customers in two cozy private beauty booths where they can choose from a selection of three complimentary face treatments lasting 20 minutes: ‘Jet Lag Relief’, ‘Detox time’ and ‘Eye-Must’ treatments. These beauty rituals, designed to relieve tension and promote relaxation, are increased to 30 minutes for La Première customers exclusively, who can also enjoy a ‘Relax and reset’ treatment designed by Clarins for Air France.

The airline explained ‘Clarins professionals transport passengers into a world of intense well-being by providing expert care combined with high-end products rich in plant extracts’.

The new Clarins Spa is open daily from 2pm to 10pm. Reservations can be made at the Clarins reception area in the Air France lounge.  La Première customers can also book this treatment by calling their dedicated phone line.

Air France will operate up to nine flights a day between the two cities this winter. The airline will offer a “shuttle” service available between Paris-Charles de Gaulle and New York-John F. Kennedy with 6 daily flights operated by Air France, four of which will offer the La Première cabin, and 2 daily flights operated by its partner Delta Air Lines. Air France will also launch a daily non-stop service between Paris-Charles de Gaulle and New York-Newark Liberty Airport.


From November 2022 to February 2023, Air France will be offering new Michelin-starred dishes by top French chefs Arnaud Lallement and Michel Roth in its La Première and Business long-haul cabins.

Working with carefully selected seasonal produce, vegetarian compositions, red and white meats from France and fish from sustainable fisheries, the renowned Michelin-starred chefs have created refined flavours for the airline’s customers to enjoy over the coming months.

With this new exceptional meal service, Air France is continuing to offer the best of fine French dining on board.

Arnaud Lallement in the La Première cabin

In the La Première cabin, triple Michelin-starred chef Arnaud Lallement offers contemporary, gourmet cuisine bursting with flavour. As a guest of the Servair Culinary Studio, he has prepared an appetizer, two starters and eight dishes that are gradually being unveiled on the menu of the airline’s most exclusive cabin.

For Air France, I wanted to promote seasonal cuisine, do what comes completely naturally to me, as if I was hypnotized, and offer dishes passed down to me by my father.

Arnaud Lallement

On the La Première menu:

Champagne-based Arnaud Lallement was awarded three Michelin stars before the age of 40.
  • French Sturia caviar, smoked haddock, chive cream (appetiser);
  • Langoustine, lemon caviar, creamy court-bouillon (starter);
  • Scallops, green cabbage, coteaux Champenois sauce (starter);
  • Tortellini, spinach, mushrooms, parmesan sauce;
  • Celery, potato and comté pie, truffle cream;
  • Black halibut, artichokes, yellow wine sauce;
  • Lobster in homage to my dad, lobster jus;
  • Free-range chicken, candied turnips, reduced jus;
  • Pigeon pie, spinach, balsamic poultry jus;
  • Beef confit, leek vinaigrette;
  • Lamb, garden vegetables, lamb jus.

The La Première cabin is available this winter on selected flights to Los Angeles, Miami, New York-JFK, San Francisco, Washington-DC (United States), Mexico City (Mexico), Abidjan (Ivory Coast), Johannesburg (South Africa), Dubai (United Arab Emirates), Sao Paulo (Brazil) and Singapore.

Michel Roth in the Business cabin

In the Business cabin, Michel Roth, Michelin-starred chef, Bocuse d’Or and Meilleur Ouvrier de France, offers a new series of refined dishes. Produced in collaboration with Servair, eight tasty dishes will be gradually unveiled for optimum culinary pleasure on board.

My cuisine – authentic, simple and attentive – is, like Air France, deep-rooted in its heritage and shows great respect for the flavours of the produce

Michel Roth

On the Business menu:

Michel Roth is one of the most successful chefs in France, with one of the most prestigious records in French gastronomy: Bocuse d’or and Meilleur ouvrier de France in 1991, he was named Chevalier de la Légion d’Honneur in 2006, he has been awarded several Michelin stars and in 2016 achieved the coveted title of Romand de l’année with a score of 18/20 in Gault et Millau.
  • Royale with wild mushrooms and hazelnuts, chestnut cream with lovage;
  • Fillet of cod, shellfish juice with coriander, caramelized fennel;
  • Chicken fillet with corn several ways and cranberry juice;
  • Beef tenderloin, rare pepper sauce, vanilla celery and asparagus mousseline with almonds;
  • Cod and salmon brandade, parsley coulis, leeks and buckwheat;
  • Chicken supreme, spinach and wild mushroom fondue, crayfish coulis;
  • Royale and cauliflower heads, Dubary tartuffon cream (pumpkin seeds with spices);
  • Beef cheek with rosemary, mushrooms and figs, butternut purée with mustard.

As part of the fight against food waste, Air France customers can now pre-select a hot meal in the Business cabin before their trip.

This service combines the guarantee of availability of the customer’s choice with fairer consumption on board.

Air France is also committed to offering 100% French meat, dairy products and eggs on all its flights departing from Paris, as well as fish from sustainable fisheries, starting now in the La Première and Business cabins and in all its cabins by the end of the year.

BA’s Project Speedbird moves a step closer to large-scale production of Sustainable Aviation Fuel in the UK

British Airways, LanzaJet and Nova Pangaea Technologies have signed an agreement that will accelerate their ground-breaking Project Speedbird initiative to develop cost-effective sustainable aviation fuel (SAF) for commercial use in the UK. 

As part of the agreement, British Airways’ parent company IAG, is investing in the project to support the next phase of development work that it says “will help decarbonise the aviation industry”.

Project Speedbird was initially launched by the three companies in 2021 and was granted nearly £500,000 by the Department for Transport’s Green Fuels, Green Skies competition to fund an initial feasibility study for the early-stage development of the project. This work is now complete and so the next stage of development can begin. Once in operation, it would be the UK’s first SAF facility utilising agricultural and wood waste taken from sustainable sources.

Project Speedbird has now applied for the DfT’s Advanced Fuels Fund grant for additional funding, which will be key to the project’s continued development whilst the DfT seeks to roll out its recently announced Jet Zero strategy that includes implementing a SAF mandate to come into force in 2025, which will require at least 10% of UK jet fuel to be SAF by 2030.

Project Speedbird would transform agricultural and wood waste taken from sustainable sources into 102 million litres of SAF per year. Construction could begin as early as 2023 and the facility, which is planned to be built in the North East of England, is expected to be producing SAF by 2026.

British Airways intends to offtake all SAF produced through Project Speedbird to help power some of its flights. The SAF produced would reduce CO2 emissions, on a net lifecycle basis, by 230,000 tonnes a year. The airline claims this is is the equivalent emissions of approximately 26,000 British Airways domestic flights.

Overall, Project Speedbird has the potential to reduce CO2 emissions, British Airways claims, by up to 770,000 tonnes a year as the combined processes also produce renewable diesel and a material called biochar – a carbon-rich charcoal-like material left over after the agricultural and wood wastes have been processed. Biochar is a natural carbon removal method.

The SAF will be developed using a combination of leading-edge technologies based on Nova Pangaea’s REFNOVA® process of converting agricultural and wood waste into bioethanol and biochar. LanzaJet’s proprietary and patented alcohol-to-jet (ATJ) technology, the first of its kind in the world, then converts the bioethanol to produce SAF and renewable diesel.

Project Speedbird would provide significant skilled employment with the generation of hundreds of jobs and supply chain opportunities in the North East of England and help spread the benefits of investment in green technologies across the UK. It would also bolster the UK’s energy security as the facility would boost domestic production.

Sarah Ellerby, CEO at Nova Pangaea Technologies, said: 

This project will deliver the first end-to-end, sustainable value chain from agricultural and wood waste to SAF in the UK. It will undoubtedly play a very important role in the growing momentum towards decarbonising our aviation sector. The support from British Airways is a vote of huge confidence in our technology and will accelerate its commercialisation. In July, the UK Government announced its Jet Zero strategy signalling a SAF mandate of 10% of all UK flights to run on SAF by 2030. This agreement is another significant step towards meeting this mandate in the UK. Our aim is to help the UK become a global leader in the end-to-end SAF market, with consequent benefits to employment and business activity.

Carrie Harris, Director of Sustainability at British Airways, said: 

Project Speedbird is another great step towards our mission to reach net zero carbon emissions by 2050 or sooner and achieve our target of using SAF for 10% of our fuel by 2030. SAF is in high demand but in short supply across the globe and so it is essential that we scale up its production as quickly as possible. With further investment and continued government support, Speedbird will be a key and pioneering project in the production of SAF here in the UK. The biochar carbon removal opportunities are another important aspect of this impressive innovative project that can contribute to our net zero action. We are delighted to be a part of this important project, illustrating how we’re putting sustainability at the heart of our business with our BA Better World sustainability programme.

Jimmy Samartzis, CEO at LanzaJet, said:

The U.K. is a critical market in the decarbonisation of the aviation industry, and this partnership brings together the full value chain from agricultural and wood waste to finished Sustainable Aviation Fuel and use by British Airways. As the U.K. sits at an inflection point in its quest to decarbonise, Project Speedbird represents historical significance with an eye toward the future. This is about impact – on the economy, on energy security, and on climate. We appreciate the DfT’s support as we scale-up, continue to improve capital and process efficiency, and enable production and use of SAF at a time when immediate action is needed.

Club World full-service returns to British Airways

British Airways has relaunched its much-anticipated Club World (business class) service with delicious new menus offering customers a more brasserie-style dining experience when they travel.

The return to a full service includes new, enhanced standards of dining where each course is served to customers individually. British Airways serves signature hot soups and warm desserts, such as artichoke and parmesan soup with rye croutons and warm apple strudel with vanilla sauce, which are both perfect starts to the airline’s winter menus.  

British Airways has returned to its much-loved full Club World service, enhancing the premium dining experience as part of the airline’s plans to continue to improve its product proposition. The service was simplified during the pandemic to reduce interaction between cabin crew and customers.

British Airways’ new Club World menus reflect its commitment to using British provenance and premium ingredients from local producers celebrating originality.

There is a range of seasonal options for customers to choose from, such as the British Original Cottage Pie or chocolate fondant with crème anglaise.

In addition, the airline will also be offering menus with regional variations that features cuisines tailored to specific routes, including lemon and herb grilled mahi-mahi fish on its Caribbean flights, chicken dum biryani on routes from India and king prawn machbous from the Middle East.

For those customers wanting to maximise their sleep on board, the airline has also reintroduced its express service on evening flights. Customers can request a one tray service so they can enjoy a quick bite to eat and then head to sleep if they wish.

The new menus have been carefully curated by British Airways’ culinary experts and have been thoughtfully paired with beverage options from the airline’s inflight drinks menu. Over the last few months, the airline has been trialling menu variations and service styles with the airline’s cabin crew to ensure they meet customers’ expectations.

Sajida Ismail, British Airways’ Head of Onboard Experience, said:

It’s incredibly important that when we brought our full service back, it exceeded our customers’ expectations. We have taken time to ensure that we are offering a premium brasserie-style dining experience that not only tastes good, but one that our crew feel confident in delivering. We have had such great feedback from the recent introduction of new menus across our First, World Traveller Plus, World Traveller and Club Europe cabins and we know our new Club World menus won’t disappoint.

In addition, the airline is also introducing a refreshed Club World check-in zone at Heathrow Terminal 5, to enhance the premium experience at every step of their journey.

British Airways is also continuing to roll out its newest business class seat, Club Suite, across its Boeing 777 fleet. The airline has taken delivery of another A350 aircraft this year, which has the Club Suite installed as well as the latest generation of the First cabin, including the introduction of the First suite door.

Come and meet Global Travel Management at ‘Woking Means Business’

Staff from Global Travel Management will taking part in the Woking Means Business exhibition this week.

The annual event takes place on Wednesday, 12 October at the Woking Leisure Centre and is the longest-running business show in Surrey. Businesses from all over Woking and surrounding areas will be in attendance and visitors will include Council leaders, businesses, charities and many others.

Scott Pawley, Managing Director of Global Travel Management explained

We’re come through a couple of years of Covid-related travel restrictions. But now is the right time to start to meet businesses face-to-face again. And where better than the town in which Global Travel Management is based – Woking?

Global Travel Management will be showcasing its product offering, including the ground-breaking Carbon Offset programme.

Paul Baker explained how the Carbon Offset Programme works

When our customers take a business trip, we always make sure they have the best possible experience and have access to the best available fares, types and classes of travel and accommodation. But we’re now also able to help them protect the environment.

After each trip, we can show them the amount of greenhouse gas their journey created. And we can detail how many trees it would take to offset those emissions.

For a small fee, we can then arrange to have those trees selected, purchased, planted and cared-for, thanks to our ground-breaking partnership with Trees4Travel, the carbon offset experts.

Scott Pawley explained further

We like to do things best and first at Global Travel Management. And our Carbon Offset Programme is a great example of this. Many of our customers like the simplicity of the service and appreciate being able to report to their colleagues, suppliers, customers and shareholders about the positive environmental impact they’re making through the Carbon Offset Programme.

But I am also very proud that Global Travel Management was the very first travel management company to make this service available to UK businesses. And I am also very pleased to see how much Trees4Travel has grown – both figuratively and literally!

You can meet representatives from Trees4Travel at Woking Means Business on Global Travel Management’s stands 48 and 56.

But that’s not all. As well as introducing businesses to the benefits of offsetting greenhouse gas emissions, Global Travel Management is giving away ‘air miles’.

Thanks to the long-standing relationship with British Airways, Global Travel Management is giving away 25,000 Avios.

Scott Pawley explained

Our friends at British Airways have kindly offered a “prize” to give away, to help Global Travel Management celebrate our twenty-fifth anniversary.

We’ll be asking attendees at Woking Means Business to sign up to our weekly, free email, which gives advice and news about business travel. And, by doing so, they will be “in the draw” to win 25,000 Avios.

Avios is the “currency” used by British Airways to reward its frequent flyers. Passengers can use Avios to book Reward Flights, upgrade to a higher class on flights, use as part-payment for flights or pay with Avios for seats or baggage.

You can sign up to the weekly, free email newsletter and have a chance to win 25,000 Avios on Global Travel Management’s stands 48 and 56.

Woking Means Business is free to attend. And there is up to three hours free parking available at the event.

You can register to attend the show – and see a list of the free seminars available – here.

London City Airport announces major Departure Lounge upgrade

London City Airport has unveiled a major investment in refurbishing its departures area which the airport claims will enhance the customer experience for passengers and celebrate London businesses and brands.

Investment of £12m

30% more seating

Two new dining experiences

Newly-expanded duty free and retail space

Phased transition set for completion by Summer 2023

This news comes as the airport reaches 2.17 million passengers to date in 2022.

The airport is embarking on a £12m upgrade along with SSP, Lagardère Travel Retail and WHSmith, which will see more seating, two new stylish dining experiences, duty free expansion, new retail space, more washrooms and a brand-new look and feel throughout the departure lounge.  

The refurbishment, which is set to be completed by Summer 2023, will be carried out in phases with new food & beverage and retail units opening before old ones close, which London City Airport says will create a seamless transition for passengers using the airport.

It’s London: Lagardère Travel Retail will launch a tailored Aelia Duty Free Store including an ‘It’s London’ boutique.

The upgrade will increase seating by 30% (950 in total), with the creation of a new area in front of a brand new 200m² flagship WHSmith store in Autumn 2022, which will also boast an expanded and distinctively London product range, and one-stop-shop solution with books, magazines, health & beauty products, souvenirs, digital accessories, plus food and drink options.

The airport’s “City Bar & Grill” will be replaced by the new “Juniper” restaurant in Spring 2023, which will provide passengers with a greater level of service from a new bar area and full-service kitchen, plus an overall increase of 80 covers. In addition, the airport’s “Cabin Bar” will be replaced with a new SSP restaurant brand offering a new menu, greater levels of service and an overall increase of 20 covers.

The refurbishment will also see 98% of waste produced by construction be diverted from landfill and recycled. London City Airport’s partners will also support the airport’s ambitions to eliminate all single use plastics, to become a zero-waste airport and to be a London Living Wage Zone.

London City Airport Chief Executive Officer, Robert Sinclair, said: 

Whilst Covid has postponed our plans to build an entirely new terminal building, it has not diminished our ambition to invest in providing a London centric experience we know passengers want and have been waiting for.Our recovery in 2022 has been strong, and we and our partners, want to be ready to deliver an even better service in 2023 for even more passengers.

The airport, Lagardère Travel Retail, SSP and WHSmith are also committed to championing ‘Brand London’ and amazing products from across our capital. It’s especially pleasing that they also share many of the ambitions outlined in our Sustainability Roadmap.

Richard Lewis, CEO of SSP UK & Ireland said:

We are very excited to continue partnering with London City Airport and to be launching some of our newest concepts that our customers love. Soul & Grain has been created this year in response to our customers’ demand for fresh, balanced options available on the go and we’re very proud to propose a premium, nutritionally balanced menu alongside fantastic artisan coffee.

Spencer Sheen, Business Development Director, WHSmith Travel, said: 

We are delighted to be bolstering our partnership with London City Airport with the delivery of a brand new WHSmith store as part of the airport’s refurbishment investment. The store will provide customers with all the essentials for their journey and will include a tailored range of products offering a real sense of place in London for customers travelling through the airport. The opening of our new WHSmith store follows the launch of our new store from our world-leading technology retailer, InMotion, in the terminal earlier this year, which has received great feedback from customers.

Marion Engelhard, MD of Lagardère Travel Retail UK & Ireland said:

We are thrilled to be partnering with London City to bring our flagship Aelia Duty Free store as part of this terminal upgrade. This store will express a sense of London like no other through its thoughtful design and our distinct focus on local products and suppliers that brings the best of London to the airport.