Luton boosts digital services for passengers
London Luton Airport has announced a range of new digital services to improve the passenger experience as travellers return to the airport.
The new services include
- Unlimited Wi-Fi across the terminal building
- LLA Market Place, which enables passengers to pre-order food and drink contact-free
- Portable mobile chargers that can be rented for the duration of a trip
- Digital kiosks have also been introduced to help passengers navigate the airport and locate shops, restaurants and services
LLA Market Place allows passengers to pre-order food and collect it from stores contact-free, helping to reduce unnecessary queueing. To access the service, passengers can scan a QR code from the armrest of their seat in selected areas or visit marketplace.london-luton.co.uk on their mobile devices.
Passengers will be able to access LLA Market Place, as well as the rest of the internet through the introduction of free and unlimited Wi-Fi available throughout the airport.
Newly installed digital kiosks allow passengers to scan their boarding passes for personalised flight details including boarding time, gate number and the quickest route to the gate and average walking time.
With travellers relying more heavily on mobile devices for boarding cards and contactless payments, the airport has launched a partnership with Europe’s largest phone charging network, ChargedUp. The partnership makes portable power banks available to rent from eleven stations throughout the terminal – the first time the service has been installed at any airport in the UK. Travellers can rent a power-bank, take it on-board their flight, and either return it to LLA upon their arrival back in the UK or automatically purchase it after 10 days.
Clare Armstrong, Head of Passenger Services at LLA, said:
As well as improving the passenger experience, these new services are part of the airport’s efforts to keep passengers safe. Pre-ordering food via a mobile device reduces the number and duration of face-to-face interactions passengers need to make while ordering food. Our fast, unlimited wi-fi and portable chargers allow passengers to move about the terminal knowing that they can rely on their mobile device while travelling, while our digital kiosks provide all the information a passenger needs for their journey.
London Luton Airport (LLA) remains one of the UK’s busiest airports despite COVID-19, carrying 5.4 million passengers in 2020. Airlines include easyJet, Wizz Air, Ryanair, Tui, Sun Express and El Al.
Passengers travelling by rail will benefit from upgraded rail links to Luton Airport Parkway station as part of a partnership agreement with East Midlands Railway. A half-hourly express rail service between London and Luton Airport Parkway will launch in May 2021.
