Paul

Important – British Airways Baggage Issue 21st Nov.

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Please see the message below from British Airways received one hour ago.

At 06:15 this morning the baggage system at London Heathrow (LHR) suffered a failure resulting in flights departing with no baggage and those customers with bags to check-in were not accepted to travel. The baggage system is now back up and running and all bags will be re-flighted to their final destination today.

For customers who travelled but their baggage did not:

• We’re currently in the process of processing these bags and they will be delivered today

• Customers should be encouraged to raise a lost baggage report when they arrive at their destination.

Customers who were not accepted to travel due to the baggage failure at LHR today:

• Any customers who were not accepted for travel this morning due to the baggage failure can be rebooked following the standard cancellation guidelines.