Finnair launches €200m investment in ‘ultimate customer experience’

Finnair has launched the airline’s new spacious, long-haul look with a brand-new Business Class and exciting new Premium Economy cabin as part of a major investment to enhance the customer experience.

Finnair A350 Business Class seat

The Finnish flag carrier, known for connecting Asia and Europe via the short northern route, unveiled the €200 million investment at a press conference in Helsinki.

The complete cabin renewal covers all Finnair Airbus A350 and A330 long-haul aircraft, with new cabins to be fitted over the next two years, featuring an entirely new Business Class, a brand-new Premium Economy cabin, and a refreshed Economy Class.

The full experience, complete with renewed service concepts, will be available in spring 2022 on selected routes across Finnair’s long-haul network. The routes will be announced on 1 March 2022.

Topi Manner, Finnair CEO, said,

Our investment to enhance the long-haul customer experience demonstrates the continuing commitment of the whole Finnair team to deliver a premium experience in every cabin on our aircraft.

The pandemic has had a dramatic impact on our industry, but it has not changed our ambition to offer a modern premium experience as we continue to be the first choice for travellers connecting Europe and Asia.

Finnair is the launch customer for a brand-new concept in Business Class seats, developed in close collaboration with Collins Aerospace, maximising customer space and the freedom to move.

The unique fixed shell lounge space enables a wide variety of sitting and sleeping positions, allowing customers to make the space their own during a relaxing long-haul flight.

The seat concept was originally conceived by PriestmanGoode of London. The seat was further developed by Collins Aerospace, with customisation and final design execution by Finnair and its appointed design partner, Tangerine.

The seat’s innovative fixed contoured shell with no recline enables a wide variety of sitting and sleeping positions: you can sit at different angles, rest your feet on the ottoman or use infill panels to create a large flat surface.

A mattress and duvet turn the space into a comfortable bed, and you can use the cushy pillows to relax in a variety of sitting positions. The high cocoon like shell of the seat provides privacy, while the divider between central seats can be lowered when travelling with a companion.

Ole Orvér, Finnair Chief Commercial Officer, said,

Space is today’s luxury, and we have put a lot of thought and attention to detail into creating the best Business Class seat for our customers.

Both the seat and the whole Business Class experience is centered around customer comfort, space, and choice and is the culmination of our design ethos which will appear throughout our long-haul aircraft to redefine modern premium travel.

We look forward to welcoming our customers to experience the new Finnair, as we roll out the cabin renewal across our long-haul fleet over the next two years.”

Finnair’s ‘Nordic design language’ and the warm, dark, comforting colour scheme throughout the Business Class and Premium Economy follow the palette and design of Finnair’s renewed non-Schengen lounges, unveiled at Helsinki Airport in 2019.

The main entrance for all cabin classes has a stylish new entry area and a refreshment bar, creating a striking impression for customers and new service opportunities for cabin crew.

The Business Class cabin renewal also comes complete with renewed service concepts to further enhance the customer experience.

Customers will enjoy a choice of dishes served on new chinaware designed by top Finnish designer Harri Koskinen and Iittala specifically for Finnair.

Finnish design house Marimekko has designed a new collection of unique textiles to complement the warm and inviting onboard atmosphere to create a premium customer comfort experience. These include a duvet and pillows for the Business class, as well as a neck pillow and a woven blanket for Premium Economy.

Finnair’s new Premium Economy cabin is being installed in all its long-haul aircraft for the first time, offering the airline’s long-haul customers a comfortable and stylish new cabin choice.

Ole Orvér said,

Premium leisure is a trend that has been significantly accelerated during the pandemic, so we are confident our new Premium Economy travel class with its comfortable seats and more space will prove very popular with customers looking for an upgraded experience from Economy.

Finnair’s stylish and spacious Premium Economy cabin will offer a comfortable seating choice that provides approximately 50% more space than Economy Class.

Finnair has also invested in a refresh of its long-haul Economy Class, with new seats and larger Inflight Entertainment screens with an updated user interface for its A330 aircraft and three A350s.

The new Premium Economy seat has been optimised for enhanced comfort and ergonomics, featuring memory foam cushions, a deep 8” recline, waterfall leg rest and 6-way headrest.

Dedicated stowage for laptops and small personal items is incorporated to the design so that customers have everything they need at their fingertips throughout their flight.

The seat also features a large and sturdy single leaf meal tray for work and dining, as well as individual reading lights.

Customers can keep their devices charged with universal PC power and USB-A ports. Each seat features a redesigned in-flight entertainment system with 13” wide screens to make time onboard fly with blockbuster movies and top TV shows.

Sixteen of Finnair’s A350 aircraft will see their Economy cabins receive new seat covers and an updated Innflight Entertainment user experience to bring them in line with the designs of the new Business and Premium Economy cabins.

Finnair’s completely new long-haul travel experience is complemented by new Iittala tableware designed exclusively for Finnair by Harri Koskinen.

Premium Economy customers can enjoy two meal services as well as a selection of drinks throughout the flight. A three-course meal will be served on new chinaware designed exclusively for Finnair by top Finnish designer Harri Koskinen and Finnish design icon, Iittala. There is also a light meal service just before landing.

One of Finland’s best-known contemporary designers, Koskinen created the Kuulas collection to be used in Finnair’s long-haul business class, the new premium economy travel class, and short-haul business class.

The tableware is designed for an in-flight environment and is almost 20% lighter than Finnair’s previous tableware, which supports Finnair’s weight reduction and emission targets.

Long-haul flights are key to Finnair’s strategy, with the Finnish carrier specialising in connecting Europe and Asia via the short, fuel-efficient northern route, as well as offering excellent connections to the US.

In summer 2022, Finnair plans to serve nearly 100 destinations in Europe, Asia and the US.

To elevate your travel experience to new heights, step inside Finnair’s fully redesigned long-haul cabin – and why not have a look at the renewed Business Class, all-new travel class Premium Economy and updated Economy Class?