Air France introduces premium concierge services at Paris-Charles de Gaulle

Starting 11 June 2024, Air France will be enhancing the travel experience for its customers at Paris-Charles de Gaulle with the introduction of new concierge services.

These services will be available for all bookings on Air France-operated flights or those code-shared with partner airlines.

Air France Conciergerie will offer a variety of bespoke services for travellers in Economy, Premium Economy and Business classes. The aim is to provide a smooth, stress-free journey through the airport, from departure to arrival and even during layovers.

For those departing from Paris-Charles de Gaulle, the concierge service includes a private transfer for journeys within a 40km radius of Paris-Charles de Gaulle to the airport; assistance upon arrival outside the terminal; porter services for baggage handling; and priority lane access. Eligible customers will also be guided to the lounge and subsequently to the boarding gate, ensuring a seamless transition through the airport.

Upon arrival, a concierge will greet customers at the aircraft door, accompany them through priority lanes, and assist with baggage collection. Customers will then be escorted to their pre-arranged private transfer vehicle*, offering a swift and hassle-free exit from the airport.

Travellers with connecting flights will benefit from assistance right from the jetway. They will be guided to the lounge, if eligible, and then escorted through priority lanes to the boarding gate of their next flight.

For those not normally eligible for lounge access, the concierge service offers the option to purchase lounge entry at Paris-Charles de Gaulle. This ensures that even more passengers can enjoy a comfortable and relaxing environment while waiting for their flight. When it’s time to board, the concierge will escort them from the lounge to their gate.

These services are available to book today for flights from 11 June 2024 onwards. Travellers can make reservations via the Air France website,, or by telephone up to 18 hours before departure.

The private transfer service is available for journeys within a 40km radius of Paris-Charles de Gaulle airport.

For more information about these new concierge services and how they can enhance your business travel experience, please contact your Global Travel Management Account Manager.