Travelport and Global Travel Management sign multi-year renewal agreement

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Travelport (NYSE:TVPT), a leading Travel Commerce Platform, has announced a multi-year renewal agreement with long-standing customer, Global Travel Management (GTM), one of the UK’s leading privately owned travel management companies.

As part of the agreement, GTM will continue to process its travel bookings through the Travel Commerce Platform, providing them with access to Travelport’s unrivalled travel content – including the branded fares and ancillaries from the world’s leading airlines and low cost carriers, as well as over 650,000 hotel properties. GTM agents will continue to access this content through Travelport Smartpoint, Travelport’s industry leading point of sale solution that provides rich, graphical detail in one workflow and means agents do not have to spend time accessing the websites of numerous travel providers.

Scott Pawley, Managing Director, Global Travel Management said “After reviewing all the major GDS suppliers, looking not only back on what they have offered the industry over the last three years but more importantly how they are approaching the future three years and beyond, for GTM Travelport was the clear winner.  “It’s innovative approach with products like Travelport Smartpoint, which allows us to sell airline ancillaries, has been a key factor in our success and growth and with its new products on the horizon such as Locomote it’s clear they are looking to the future.”

Paul Broughton, Regional Managing Director of UK and Ireland at Travelport, added: “We are very pleased to have renewed this agreement and continue our long-standing relationship with GTM. We are glad the company has continued to see the advantage of combining the broadest possible choice in travel content with smart tools that empower their agents to sell that content more effectively to meet their customers’ travel management needs.”

Germany: Update – Lufthansa, pilots’ union agree to mediated talks, will not call further strikes; Eurowings, union fail to reach agreement

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Lufthansa and German pilots’ union Vereinigung Cockpit have agreed to mediated talks to resolve a row over contracts dating back to 2012, the two parties said on Friday.

Lufthansa has been embroiled in a series of separate disputes with its pilots and cabin crew staff over pay and conditions as management seeks to reduce costs to compete with budget airlines and more efficient long-haul carriers. Mediation is to be completed by the end of January, during which time the pilots will not call for further strikes, Lufthansa and VC said in a statement on Friday. “The negotiating table is the only place where we can find solutions that offer prospects for employees and for the company,” Lufthansa executive Bettina Volkens said.

Lufthansa’s pilots have walked out 15 times since early 2014, costing the carrier hundreds of millions of euros in lost profits. Most recently, they were on strike for six days in November, costing the airline a further 100 million euros ($104 million) in profits.

Separately, cabin crew union UFO said on Friday that three-way talks with Lufthansa’s budget carrier Eurowings and fellow union Verdi had failed to reach an agreement.

UFO has been trying to agree new contracts for staff at Eurowings for two years. The carrier reached a separate agreement with Verdi earlier this month, but UFO said on Friday it had sought a deal that both unions could live with.

British Airways response to Cabin crew ballot for Industrial action

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British Airways is extremely disappointed that the trade union Unite is creating uncertainty for our customers. Mixed Fleet Unite represents about 15 per cent of our cabin crew.  We remain focused on resolving this issue as quickly as possible without any disruption to customers. We would like to reassure our customers that we have a range of contingency plans in place and will operate the vast majority of our flights as planned if Unite acts upon the result of this ballot.  Currently all flights are operating as normal and therefore all of our normal terms and conditions apply.  Mixed Fleet cabin crew are based at London Heathrow. Therefore services to/from London Gatwick, London City and London Stansted airports are not affected. 

Under UK law Unite must give at least seven days’ notice of any period of industrial action. If Unite chooses to announce a period of industrial action, then we will publish full details of our revised flight schedule to give any affected customers the opportunity to adjust their travel plans.

 

BA cabin crew vote for Heathrow walkout

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More than 2,000 members of British Airways cabin crew staff have voted to strike in a dispute over pay.

The workers, who represents around 15% of the airline’s cabin crew, were balloted on plans for an industrial walkout affecting services at Heathrow, the Unite union has said.

The decision comes after BA cabin crew rejected a pay rise of 2% last month.

Strike action could potentially begin after December 21, although Unite is yet to confirm whether the walkout would affect travellers over the Christmas period.

Unite balloted around 2,500 of the airline’s crew at Heathrow, with a 79% vote to strike on a 60% turnout.

In response, BA said the union was “creating uncertainty” for passengers during a busy time of year.

Tension over pay and working conditions between the airline and Unite has been ongoing, BBC News reports.

The dispute concerns around 4,000 staff who joined BA since 2010 as part of its Mixed Fleet, who do not feel they are paid enough.

Earnings were advertised between £21,000 and £25,000 but, more accurately start at just over £12,000 plus £3 an hour flying pay, Unite claims.

“Not surprisingly, the crew have rejected a 2% pay offer and onboard customer service managers are furious,” the union said in a statement.

“They do not have collective bargaining rights. The managers have also endured a six-year pay freeze.”

According to a recent survey organised by Unite, half of Mixed Fleet staff have had to take on a second jobs to make ends meet, while the report claims that more than two-thirds of staff were going to work “unfit to fly” because they could not afford to be off sick.

The research also stated that 84% of staff reported experiencing stress and depression since joining BA because of worries over their financial circumstances.

Matt Smith, Unite regional officer, said: “Not only are the pay rates indefensible, but in aviation, low pay is a safety issue.”

A BA spokesperson said: “We are extremely disappointed that the union is creating uncertainty for our customers.

“Mixed Fleet Unite represents about 15% of our cabin crew. We remain focused on resolving this issue as quickly as possible without any disruption to customers.

“We have proposed a fair and reasonable pay increase to Mixed Fleet cabin crew which is in line with that accepted by other British Airways colleagues and which will ensure their reward levels remain in line with cabin crew at our airline competitors.”

Italy: Update – Strikes to affect air travel on 15 December

Flug.check24.de reported strikes will affect air travel in Italy on Thursday, 15 December.

Ground staff at Milan airports have announced a four-hour strike from 11 am, local time.

Some staff at Alitalia have also announced a 24-hour strike for the same day. The strike will run from 00:01 am, local time.

Passengers are urged to check their travel itinerary and the status of their flight before departure.

Surrey business leader announces board appointment

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Surrey business award winner, Global Travel Management, one of the UK’s leading business travel management companies, this week announced the appointment of Kelly Packington to its board.

Kelly, who lives in Addlestone, near GTM’s Woking head office, started working for the company as a Senior reservations consultant in 2003 and became an Office Manager in 2013. Her appointment as GTM Operations Director will be effective with immediate effect from 9 December 2016..

GTM Managing Director, Scott Pawley says: “The role of Operations Director is an important part of our road map for the future so we’re delighted that Kelly taking up the post, our first board appointment since 2003. Kelly has worked her way through the ranks and proved to be a great asset to the company. As a manager she has been very effective and I know that Kelly is going to be a valuable addition to the Board team.”

In addition to winning the title of Toast of Surrey Best Business with a Turnover over £5million in Toast of Surrey, GTM also won for the second year running, the title of Business Travel Agent of the Year, awarded by the UK’s largest independent travel agent partnership group Advantage Travel Partnership. GTM also had the added kudos in 2015 of seeing Kelly win the title of AFP, Champion of the Year.

“We are at the top of our game as a corporate TMC,” says Scott. “I belive that as a company we will benefit from Kelly’s appointment as her fresh perspective will help add value to our decision-making. I think that ensuring we have a diverse team at the helm helps us to remain relevant and vital and tapping into our own high quality internal pool of talent is a no-brainer.”

Europe: Update: Rail traffic resumes at Paris Gare du Nord; some delays possible as trains return to normal schedules

Train services in and out of Paris’s busy Gare du Nord resumed on Wednesday afternoon having have been completely halted because of a massive power cut, French rail operator SNCF said.

French rail operator SNCF said that services had been halted completely at 1:20 pm, but had started to resume after two hours’ paralysis.

The SNCF had announced to passengers that high-speed TGV and intercity services would resume between 4 pm and 5 pm, but that passengers were advised to make new travel plans anyway.

The SNCF said that the power failure was linked to an overhead power line cable that was ripped out by a regional RER B train on Tuesday, which stopped all rail traffic linking Charles de Gaulle airport and the French capital.

All regional, national and international Eurostar and Thalys services operating from the busy station were affected.

Southern rail strike just before Christmas called off, instead 48-hour stoppage from 19 December announced

The RMT union has called off a Southern rail strike just before Christmas, instead announcing a 48-hour stoppage from 19 December.

 

The decision to cancel the planned three day strike from 22 December follows a consultation with its members.

Nearly 900 Lufthansa flights grounded as strike continues; rallies planned at Frankfurt Airport on 30 November

The latest strike by Lufthansa pilots grounded almost 900 flights on Wednesday and German companies and other Lufthansa staff called for an end to the protests which are costing the airline 10-15 million euros a day.

Pilots staged a four-day strike last week then resumed their protest over pay that dates back to early 2014 on Tuesday, taking the number of cancelled flights in the latest round of walkouts to about 4,500.

The pilots’ union Vereinigung Cockpit (VC) is due to hold a rally at Frankfurt airport on Wednesday morning.

However, there could be movement in the dispute after the union said it was willing to compromise. A Lufthansa spokesman said the airline was considering comments by VC that it would resume talks if a pay increase of about 5 percent were used as a basis for negotiations.

The strike is the 15th since early 2014. Walkouts in 2015 by both pilots and cabin crew affected 7,748 flights, costing Lufthansa 231 million euros in lost profit, with around 108 million of that coming from lost advance bookings.

Changes to British Airways credit card fees

British Airways has announced a change to its credit card fee for consumer and trade bookings.

From 14 December 2016, if customers choose to pay using a credit card they will now be charged a non-refundable 1% fee of their total ticket price, up to a maximum of £20.

British Airways will continue to offer a selection of free payment methods on ba.com and through the trade.

Switzerland, Spain and Finland will also move to 1% fee from 14 December which will be capped at EUR25 and CHF30.

British Airways does not profit from these fees – they make a contribution towards the charges levied by the credit card companies.