Dave

SAUDIA to launch routes from Birmingham

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The national flag carrier of Saudi Arabia, SAUDIA has collaborated with the Saudi Air Connectivity Program (ACP) and Saudi Tourism Authority, to launch four new international destinations: Birmingham, Beijing, Kano (Nigeria) and Johannesburg.

Representing a significant expansion programme for 2023, the route development follows the national carrier’s signing of an agreement with ACP, and is in line with the program’s objective of enhancing the Kingdom of Saudi Arabia’s point-to-point air connectivity and its reach to target international markets.

Ali Rajab, CEO of ACP said

The opening of four new air routes across three different regions is the result of strong collaboration between the Saudi tourism and aviation ecosystems. We are proud to have been part of these efforts. These new routes offer a diverse mix of travel opportunities in the Kingdom, unlocking its rich cultural heritage and inviting travelers from around the world to experience the beauty and diversity of this remarkable destination.

Air connectivity will play an increasingly important role in enabling tourism growth and creating new opportunities for businesses and tourists alike. We look forward to building on this momentum to unlock new destinations, and create a brighter future for the Kingdom.

Capt. Ibrahim Koshy, CEO of SAUDIA, highlighted the airline’s ongoing commitment to investing in operational expansion. He said,

We are dedicated to continue optimizing our modern fleet to meet current and future expansion requirements. In addition to the recent launch of the new service “Your Ticket, Your Visa” which is the first of its kind in the world has increased airline’s competitive position with a market share of 40% for flights and seat capacity in the past year.

Koshy also stressed the importance of initiatives aimed at increasing SAUDIA’s international market share, simplifying and facilitating travel procedures, and enhancing the travel experience for guests, all of which are designed to increasing the Saudi Arabia’s air connectivity.

The new direct flight routes are said to have been launched as a response to the uptick in consumer demand from travellers looking to visit or transit through Saudi from Birmingham, Beijing, Kano and Johannesburg.

Fahd Hamidaddin, CEO and Member of the Board of Saudi Tourism Authority said,

[The] announcement of four new routes demonstrates the power of the tourism ecosystem to work with airline partners to bring new capacity online. Through cross-government collaboration, we are continuing to build ease and connectivity to transform Saudi and meet our ambitious target to welcome 100m visits by 2030. This is significant as direct flight options are not only good news for international travellers but also create growth, opportunity and investment in Saudi and across the world.

Birmingham Airport recently marked the ten millionth customer flying through the airport in the financial year.

10,000,000: passengers named as Tony and Jen were awarded two business class flights on Turkish Airlines when they became the 10,000,000th customers to use Birmingham Airport in the financial year
Dave

GBTA forecast expects key business travel markets in Europe to recover fully in 2026

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Europe is anticipated to be the fastest growing business travel market in 2023

The business travel industry in Europe continues its progress towards full recovery to its pre-pandemic spending levels of $392 billion, but the divergent recovery in business travel continues across the region.  

Europe’s business travel spend now accounts for approximately 20% of global business travel spend compared to 27% in 2019.

Emerging Europe and Western Europe were the only regions globally to experience spending declines in 2021, as Covid impacted domestic and regional business travel markets.

However, Western Europe is expected to experience one of the sharpest recoveries by 2026. This is according to the most recent Business Travel Index™ Outlook annual forecast and outlook, from the Global Business Travel Association (GBTA), the world’s largest business travel association.

Catherine Logan, Regional Vice President, EMEA and APAC for GBTA said

In 2021, Western European business travel spend continued to be hit by the pandemic more than any other region in the world. As restrictions eased and borders re-opened, a significant pent-up demand led to a surge in business travel across the region.

Europe regained ground in 2022 and is now forecast to become the fastest growing business travel market in 2023.

Europe’s business travel spend is expected to grow by 25.3% in 2023.

Key Takeaways for Europe from the Latest GBTA BTI Outlook:

  • The recovery in both Western and Emerging Europe lagged relative to North America, Asia Pacific, Latin America, and the Middle East. In 2020, Europe’s business travel spend declined 58.1%, the second largest percentage drop of any global region. In 2021, most of the world saw a modest recovery, however, Europe was the only region that saw business travel spend continue to fall, declining an additional 15.4% to $139 billion.
  • Despite earlier declines, Europe remains the third largest business travel region in the world with 20% of global spend in 2022. Western Europe accounts for 86% of Europe’s business travel spend, while Emerging Europe accounts for the remaining 14%.

Six countries — UK, Germany, France, Italy, Spain, and The Netherlands — accounted for 65.1% of business travel expenditures in the region last year.

The Recovery in Europe

  • In 2022, Europe was forecasted to be the fastest growing business travel market with spend growing 61.7%. Europe’s business travel spend is expected to grow another 25.3% in 2023.
  • Western European business travel spending climbed 23% in 2022, recovering to $194 billion, or 58% of pre-pandemic spending levels, whereas Emerging Europe business travel spend recovered 53% to $30.8 billion.
  • The two largest markets European markets, UK and Germany, have recovered less (in percentage terms) than the broader region. France, Spain, and three of the four Nordic markets — Sweden, Denmark, and Norway have recovered more than the broader region.
  • Two Emerging Europe markets are showing particularly strong forecasts: Turkey has returned to 87.1% and Poland to 72.1% of its pre-pandemic spend.
Dave

Norwegian Reward to be relaunched

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The Norwegian Reward loyalty programme is to be relaunched, with new benefits.

The airline says that “during springtime”, several extra benefits for the most frequent flyers will be introduced.

Norwegian Reward is Norwegian’s award-winning loyalty programme. Norwegian Reward is to be renewed with the same aim as before – to give Norwegian’s customers cheaper flights and an even smoother journey.

Earning CashPoints and benefits are still at the core of the programme. The more Reward members choose to fly with Norwegian, the more benefits they receive.

Norwegian is also adding a range of new benefits for the most frequent flyers.

Reward members will receive a new benefit for every eighth flight taken within twelve months, including stopovers. The first benefit is always 2% extra CashPoints on all Norwegian flight tickets.

After the next eight flights, members can choose which benefit they would like next. On top of choosing from free checked baggage, seat reservation, Fast Track or an additional 2% earning of CashPoints, members can now also choose to claim an overhead cabin bag as their next benefit.

Christoffer Sundby, Chief Marketing and Customer Officer Norwegian said,

Our members have told us that the benefits they can choose from are among the loyalty programme’s most important perks. In addition to greater flexibility when choosing benefits, we are now also adding free overhead cabin bag as a benefit to choose from.

More and more business travellers are choosing to fly with Norwegian. This customer group particularly appreciates our punctuality and regularity. That is why we are now introducing exclusive benefits for our most frequent flyers. Our aim is to offer comfortable, seamless, and efficient journeys. We are looking forward to rolling out the new benefits during the spring,

Sundby: More and more business travellers are choosing to fly with Norwegian

During the next couple of months, Norwegian will launch several unique benefits for the most frequent flyers.

Travellers with more than 32 flights or more within twelve months will have access to all benefits in the Reward programme, in addition to some new benefits that will become available “throughout the spring”.

These include free coffee and tea on board flights with catering, Priority Boarding, no expiry date on CashPoints and priority customer service.

Reward members continue to earn CashPoints every time they fly with Norwegian, make a purchase with one of Norwegian Reward’s partners or use their Norwegian credit card.

How many CashPoints passengers earn on their flights depends on the ticket type:

  • 1% CashPoints on LowFare tickets
  • 2% CashPoints on LowFare+ tickets
  • 5% CashPoints on Flex tickets

CashPoints can be used to pay for flight tickets (either partially or in full), checked baggage, seat reservations, pre-booked meals and more. One CashPoint corresponds to one Norwegian krone. There are no restrictions on the number of available seats per flight for those who want to use their earned CashPoints. This is the core of the Reward programme’s popularity and one of the main reasons it has been voted the best loyalty programme in Europe, several times.

The changes to Norwegian Reward take effect on 28 March 2023.

Dave

Emirates recycles more than 500,000 kg of plastic and glass in one year

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Emirates recycled more than 500,000 kilograms of plastic and glass over the course of 2022, by collecting discarded bottles onboard for repurposing. 500,000 kilograms is almost the same weight as a fully loaded Emirates flagship A380 aircraft.

Onboard every flight that lands in Dubai, Emirates Cabin Crew work to separate glass and plastic bottles, before they are sent to a recycling plant in Dubai.

The glass is separated by colour and crushed. This ‘cullet’ or recycled glass that is ready to be re-melted, is then sent to glass manufacturers in the UAE to include in their batch mix for new bottles.

The plastic bottles are cleaned, chopped into flakes, melted into pellets, and sent to manufacturers to make other plastic products.

As a result, Emirates and Emirates Flight Catering divert thousands of kilograms of glass and plastic away from landfill each year.

The glass and plastic recycling initiative onboard was suggested by environmentally conscious Emirates Cabin Crew in 2019, as part of regular webinars and events where they are given a platform to share feedback and encouraged to share innovative ideas to key departments. The proposal was implemented within weeks.

Emirates blankets made from recycled plastic

Blankets: Over six years, Emirates blankets have prevented more than 95 million plastic bottles from going to landfill.

For the last six years, Emirates has offered cosy sustainable blankets made from recycled plastic bottles to Economy passengers on long haul flights.

The soft and warm blankets are made from 28 recycled plastic bottles.

The bottles are shredded into plastic chips before being turned into yarn, creating a fleece material.

The fine thread is then woven into soft blankets.

As the largest sustainable blanket programme on board in the airline industry, the manufacturing process of using recycled polyethylene terephthalate (rPET) also reduces energy emissions by around 70%.

Prioritising responsible sourcing

Consuming responsibly is a key environmental focus area for Emirates, who have embedded an environmental requirement in the supplier code of conduct and consider the entire lifecycle of products from the design stage.

For example, wooden tea and coffee stirrers, paper straws and inflight retail bags are made using wood and paper from responsibly managed forests.

Emirates children’s toys made from sustainably sourced material

Toys: Each Emirates kids’ backpack is made from 5.5 recycled plastic bottles and each duffle bag is made from 7. The production of the Emirates children’s bags has saved 8 million plastic bottles from landfill.

For Emirates’ youngest customers, the airline’s complimentary toy bags, baby amenity kits and plush toys are also made from recycled plastic bottles and other sustainable materials.

Belt bags, duffle bags and backpacks are designed with specific age groups in mind and are constructed from a yarn that is made from 100% recycled plastic bottles.

The swing tags are made from recycled card, and even the outer cases that the products are shipped in are made from recycled card that can be recycled again.

Emirates reusable onboard amenity kits

Fire, water, earth, air: Emirates amenity kits

Emirates’ Premium Economy and Economy Class range of amenity kits are complimentary for customers on long-haul flights, and feature designs that represent the four essential elements of nature – fire, water, earth, and air.

The pouches are reusable and made from washable kraft paper with bespoke art printed in non-toxic soy-based ink. The contents include a selection of durable travel essentials made from environmentally friendly materials.

The toothbrush is made from a combination of wheat straw and plastic, and the socks and eyeshades are made from recycled plastic, in this case, rPET (recycled polyethylene terephthalate).

The packaging used for the dental kit, socks and eyeshades is made from 90% rice paper.

Dave

Qantas unveils ‘Project Sunrise’ First and Business class cabins for A350s

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Qantas has unveiled prototypes of the First and Business cabins on the aircraft that will fly passengers non-stop from Australia to London and New York from late 2025.

Designed with ultra-long haul travel in mind, the flagship cabins are the first to be developed from the ground up by a mix of aviation specialists, as well as Australian industrial design studio Caon Design, and a multidisciplinary team of scientists from the University of Sydney’s Charles Perkins Centre including sleep scientists.

Revealed: the Qantas fleet of specially designed Airbus A350s overcomes the ‘tyranny of distance’.

Key to the cabin design has been giving passengers more space, made possible by Qantas’ decision to configure its 12 Airbus A350s to seat 238 passengers compared to the 300-plus seat layout specified by other carriers.

Qantas Group CEO Alan Joyce said the investment in new A350 aircraft and approach to cabin design continues Qantas’ 100-year history of aviation ‘firsts’.

Qantas has been the leader in opening up new long-haul flights for most of our history, and we’re bringing everything we’ve learned, both technically and in terms of passenger comfort, to Project Sunrise flying. We think our A350 cabins have the most sophisticated and thoughtful design of any airline, combining cutting edge technology with sleep research to shape the look and feel for what is effectively a new era of travel. We’re building on the customer experience of our extremely popular non-stop flights from Perth to London as we keep working to make it easier to connect Australia with the rest of the world.

The spacious First suite has a range of features to make customers feel like they are in a mini boutique hotel room complete with an extra-wide fixed bed, separate recliner chair, personal wardrobe, dining table for two and a 32” ultra-high definition TV.

First suite: fixed flat bed, separate lounge recliner and wardrobe

Every Business suite will have direct aisle access for ease of moving around the cabin, and Qantas is incorporating sliding doors into the suite for privacy, if desired.

Other Business features include a two metre flat bed, generous storage (including a large mirror), cushioned leather ottoman, 18” ultra-high definition touch screen TV, large dining table and feature lighting.

Qantas Business: next generation Business suites with sliding door for added privacy

First and Business will also offer multiple personal device charging options including wireless induction charging.

The Qantas A350 will offer fast and free high-speed Wi-Fi with partner Viasat following completion of key satellite launches covering the Qantas international network.

The aircraft will also feature Bluetooth connectivity allowing all customers to connect their own Bluetooth-enabled headset to the in-flight entertainment system.

Australian designer David Caon said every possible opportunity has been seized upon to promote wellbeing and comfort in the First and Business suites.

We began designing this aircraft cabin five years ago, working with Airbus and Qantas to maximise space, as well as creating a tailored lighting program that will influence mood and sleep patterns.

All the design and service elements will work together to significantly improve inflight comfort, convenience and health and wellbeing and help minimise the old nemesis of jetlag.

Every element has been created for Qantas, from the reading light right down to the fabrics, to ensure that passengers spend their journey in refined comfort.

There are also a number of storage design elements to keep personal items within arm’s reach so the space can be personalised by each individual passenger to feel just like they are in their own bed at home.

The Qantas A350 will have six First suites in a 1-1-1 configuration and 52 Business Suites in a 1-2-1 configuration.

It will also feature a Wellbeing Zone for all passengers, which will be unveiled alongside the Premium Economy and Economy cabins in the coming months.

Dave

Stretch out on Air New Zealand

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Recognising one size doesn’t fit all, Air New Zealand customers flying the Auckland – Los Angeles route will now have three ways to fly in Economy: Economy, Economy Skycouch and the new Economy Stretch.

From an additional NZD $175 one-way, customers can upgrade to a dedicated stretch zone in the first four rows, enhancing the economy travel experience by having:

  • Up to 39% more legroom than the airline’s standard Economy seat
  • A roomy 35-inch (89cm) seat pitch
  • A comfortable headset and pillow designed for long-haul comfort
  • Free advanced seat selection and early disembarkation

As Air New Zealand operates some of the world’s longest flights, Chief Customer and Sales Office Leanne Geraghty says space and comfort is always high on travellers’ wish lists.

Customers have told us they want more room to relax, and at a competitive price. Economy Stretch answers this challenge, with some luxury for the legs all while enjoying our renowned in-flight service, Kiwi cuisine and wine, and seat-back entertainment.

Through innovations such as the Economy Skycouch and with Economy Skynest launching later next year, Air New Zealand continues to push boundaries in Economy travel.

The Economy cabin welcomes the most diverse group of travellers. The introduction of Economy Stretch means we are providing more choice for customers at an Economy price point that will meet the needs of families, solo travellers, as well as those just looking for that little bit extra of extra comfort.”

There are 42 Economy Stretch seats on the airline’s Boeing 777s.

Seats are subject to availability and are charged on a per sector basis.

Dave

Rebrand: Emirates Palace Mandarin Oriental, Abu Dhabi

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Emirates Palace Hotel has officially rebranded as Emirates Palace Mandarin Oriental, Abu Dhabi.

The company states that this signals “a new golden era as part of the Mandarin Oriental Hotel Group portfolio. This exciting chapter will celebrate and build upon the hotel’s distinctive legacy while introducing unparalleled experiences for guests, further cementing its position as world’s most iconic beachfront resort.

To commemorate the rebrand, a ribbon-cutting ceremony was held at the hotel. H.E. Mohammed Al Junaibi, Chairman of Emirates Palace Company (‘EPCO’), H.E. Sultan Al Hemeiri, Managing Director of EPCO, and other senior EPCO officials were welcomed by James Riley, Group Chief Executive, and Joanna Flint, Chief Commercial Officer of Mandarin Oriental Hotel Group. During the ceremony, they unveiled the hotel’s signature fan, which was designed by Abu Dhabi-born multidisciplinary artist Ahmad Saeed Al Areef Al Dhaheri and inspired by the UAE’s treasured tradition of pearl diving.

Emirates Palace ribbon cutting: From left to right: Michael Koth, General Manager & Area Vice President – Operations Middle East, Mandarin Oriental Hotel Group; Joanna Flint, Chief Commercial Officer of Mandarin Oriental Hotel Group; James Riley,
Group Chief Executive of Mandarin Oriental Hotel Group; H.E. Sultan Al Hemeiri, Managing Director of
Emirates Palace Company, H.E. Sameera Al Romaithi, H.E. Salah Al Waswasi, H.E. Hamad Hareb Al
Muhairi, Mr. Rashed Al Nuaimi, Board Members of Emirates Palace Company.

Commenting on the occasion, H.E. Mohammed Al Junaibi said:

We are thrilled as Emirates Palace Mandarin Oriental, Abu Dhabi enters a new golden era of hospitality. Guided by the legacy and expertise of Mandarin Oriental Hotel Group, the resort is set to become an icon of
global luxury in line with our leadership’s quest to extend world-class hospitality to anyone
visiting or living in the UAE

James Riley said,

Emirates Palace Mandarin Oriental, Abu Dhabi marks a milestone for our brand and confirms our commitment to the region. The palace is a globally recognised landmark in the UAE and we are delighted to manage a property with such rich historical and cultural relevance.

Emirates Palace Mandarin Oriental: The beachfront palace boasts renovated rooms, innovative dining experiences, and brand-new spa and sports facilities, each elevated by Mandarin Oriental’s legendary service. The reimagined accommodation will include the region’s very first vegan rooms with compassionate design, sustainable bedding, plant based in-room dining options and crueltyfree bath amenities.

The hotel’s new signature suites offer a haven of sophistication and style, complete with priority access to the resort’s facilities, whilst The EP Club comprises 660sqm of elevated living, dining, and relaxing areas exclusively for members and suite guests.

Found at Emirates Palace will introduce an exclusive range of gifts, accessories, and resort wear, whilst guests can also discover unique crafts and contemporary art from local businesses and emerging artists with The Palace Pop-Up.

Talea: Amongst the enhanced dining options, the one-Michelin-starred Talea by Antonio Guida is a celebration of authentic Cucina di Famiglia, served in a vibrant atmosphere both indoors and outdoors.

Elsewhere, the all-new culinary destination Episodes – comprising a tea apothecary, a deli, a cake shop and a gelateria – promises an exploratory journey into both contemporary and classic favourites.

In addition to the serene sanctuary offered by The Hideaway, The Spa at Mandarin Oriental will pioneer self-care practices by world-renowned practitioners and launch a new range of skincare products by Tata Harper and Oto. The new spa will also be home to an exclusive Acqua di Parma Barbiere services and retail products.

Dave

KLM offers passengers more Thalys seats to and from Brussels

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KLM has purchased additional seats on four Thalys trains for transfer passengers travelling between Amsterdam and Brussels this summer. The extra seats form part of KLM’s efforts to scale down its four daily flights still operated between Amsterdam and Brussels. The extended air/rail product will be available from 26 March.

This capacity expansion follows the KLM-Thalys pilot project (July to October 2022), when the airline replaced one of its daily flights between Amsterdam and Brussels with a rail service.

Starting 26 March, passengers transferring between Amsterdam and Brussels will enjoy more opportunities to travel by rail instead of air on this route, with the integrated air/rail product being offered on five different trains.

KLM is an advocate of the Dutch Action Plan for Rail and Air Services, aimed at improving international train travel as an alternative to flying at six priority destinations (Brussels, Paris, London, Düsseldorf, Frankfurt and Berlin).

The Action Plan was drawn up in late 2020 by Amsterdam Airport Schiphol, Dutch rail network operator ProRail, KLM and NS Dutch Railways.

KLM’s approach to sustainability focuses on reducing emissions and noise impact, and the ongoing development of its air/rail product forms part of these efforts.

During the 2022 pilot, customer surveys showed that several improvements were needed such as easier transfers for air/rail passengers at Schiphol, assistance for rail customers with luggage, and communication with customers who are often unfamiliar with Thalys.

The airline claims “these obstacles must be removed before KLM can permanently replace flights to and from Brussels with rail capacity”.

Boet Kreiken, Executive Vice President Customer Experience KLM said,

We’re proud to be expanding this air/rail product.

We remain fully committed to ensuring a smooth customer journey, making the train an ever-better alternative to air on short‑haul routes in Europe.

We’re working closely with our partners to achieve the necessary improvements for our customers.

Dave

ANA to offer new sake collection

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All Nippon Airways, Japan’s largest airline, will begin offering a new selection of Japanese sake for service onboard and at ANA lounges.

Beginning on 1 March, ANA will offer a total of 34 brands, adding 26 new brands while continuing to offer eight popular brands from the current selection.

The sake will be available in first and business class on ANA international flights, in premium class on domestic flights and at “ANA SUITE LOUNGE” for both international and domestic flights and at “ANA LOUNGE” for international flights.

In response to customer feedback and trends, ANA developed a broad choice of sake that includes seasonal variations similar to the airline’s in-flight meals and meals offered in ANA lounges.

The new offerings are a diverse selection of Japanese sake, including rare brands that will satisfy avid Japanese sake connoseuieres, as well as brands that offer a variety of flavours for overseas customers and first-time Japanese sake customers.

Tomoji Ishii, Executive Vice President, Customer Experience Management and Planning of ANA said,

At ANA, we take pride in providing our customers with a premium Japanese experience through excellent service and authentic offerings. With the renewal of our Japanese sake selection, we hope to offer our customers a true taste of Japan onboard and in our ANA lounges.

Yasuyuki Kitahara, ANA’s sake advisor and Assistant Food & Beverage Manager of Conrad Tokyo, evaluated and tasted 207 nominated sake brands to make final selections .

The winner of the 4th World Sake Tasting Competition, Kitahara is one of the world’s leading experts of Japanese sake and shochu. He has served as a sake advisor since December 2018 as a member of The Connoisseurs, ANA’s specially selected group of chefs and sommeliers who guide, advice and help to plan the airline’s food and beverage offering.

He said,

I have selected a lineup that emphasizes seasonal taste. Just as ANA offers seasonal dishes for in-flight meals, we also offer seasonal flavours for our sake. The dishes and drinks we serve are prepared with passion and will serve as a lasting memory of your trip to Japan.

Dave

British Airways brings romance to the skies for Valentine’s Day

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British Airways is sharing the love with its customers this Valentine’s Day with a range of special touches including seasonal desserts, a dedicated ‘Love is in the air’ in-flight entertainment channel and sweet treats in its lounges.

To celebrate the ‘month of love’, the airline’s culinary experts have created a bespoke Valentine’s Day afternoon tea for those travelling in First. The indulgent afternoon tea comprises a range of finger sandwiches, a chocolate orange Battenberg, raspberry tart and a chocolate love heart cookie. To accompany the sweet treats, customers can select from the Warre’s Colheita 2009 Tawny Port or the Sauternes, both carefully selected by the airline’s Master of Wine. 

For those travelling in Club World, the airline has lovingly created a chocolate mousse dessert and a raspberry and rosewater Valentine’s macaroon as part of the afternoon tea in Club Europe. For customers wishing to pair these sweet treats with a tipple, the airline recommends Graham’s Six Grapes Reserve Ruby Port.

To help customers get in the romantic mood this February, British Airways has also launched a dedicated ‘Love is in the air’ in-flight entertainment channel available in every cabin. Customers looking to enjoy a date night for one in the air can settle in and select from a range of romantic classics and bingeworthy boxsets such as Bridget Jones’s Diary, You’ve Got Mail and The Mating Game.

Elsewhere, the airline’s customers travelling through its lounges on 14 February can also enjoy some Valentine’s Day treats and floral decor. In British Airways’ Galleries and First lounges at Heathrow Terminal 5, customers can enjoy Whispering Angel, Baileys’ popular Strawberries and Cream liqueur and a selection of luxury chocolates before they head off for their flight.

Calum Laming, British Airways’ Chief Customer Officer, said:

Whether our customers are heading off on a romantic break, a half-term family getaway or a solo adventure for one, we know that every journey is original and indeed special. We hope these little gestures go a long way in showing our appreciation and make our customers feel more loved than ever this Valentine’s month.