July sees improving passenger experience at Heathrow following cap on departing numbers

Heathrow has issued an update on passenger experiences through the airport during July 2022.

Following the introduction of a daily passenger cap, the airport has produced a five bullet point statement, detailing the growth in passenger numbers and explaining the measures in place to produce further improvement in the passenger experience.

The Heathrow statement reads as follows:

• We have seen the largest rise in passenger numbers of any European airport in the last year. Over 6 million people travelled through Heathrow in July and an estimated 16 million are expected between July and September.
• The cap on departing passenger numbers has delivered improvements to passenger experience, with fewer last minute flight cancellations, better aircraft punctuality and baggage delivery.
• Integral to increasing the departing passenger cap is increasing airline ground handler capacity and resilience, and we have initiated a review of ground handling to support that objective.
• Recruitment for this summer’s getaway began last November, and we have hired an additional 1,300 recruits. Security resource is back at pre pandemic levels, enabling 88% of Heathrow passengers to clear security within 20 minutes or less. 
• Border Force has performed well so far this summer and we are working to help them secure sufficient resource to serve the peak in passengers returning to the UK over the next few weeks.

Adding to the statement, Heathrow CEO John Holland-Kaye said,

Passengers are seeing better, more reliable journeys since the introduction of the demand cap. I want to thank all my colleagues across the airport for their amazing work in getting people away. This has only been possible because of the collective and determined efforts of airport, airline and wider Team Heathrow teams.