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Good news

It may be difficult to find, but, if you look hard enough, there are still some items of good news in the business travel industry. So, every week, we curate some of the better “good news” stories. We can’t promise green shoots of economic recovery, but we can promise to highlight some of the better, encouraging and happier pieces of news in business travel. After all, we’re all looking forward to travelling again.

And, if you want to share the good news, please feel free to use the share links at the bottom of the page.

Monday, 14 September

Emirates has announced plans to resume flying to Accra and Abidjan and has completed more than $1.4bn in passenger refunds. Flydubai is offering passengers free global cover for Covid-19. Alitalia has received European Commission go-ahead for a grant of almost €200m. Air France is moving towards all-electric ramp equipment. Vietnam Airlines will resume six domestic routes.

Qatar Airways now has 100 aircraft equipped with high-speed broadband.

The aviation industry is collaborating on a biomimicry project to demonstrate operational feasibility of reducing aviation emissions using Wake Energy Retrieval.

Dubai International Airport has reopened smart gates at T3.

And Eurostar has resumed onboard catering.

Monday, 7 September

The last couple of weeks have seen more good news for business travel and business travellers.

Eurostar has announced the long-awaited launch of the direct, return trips between London and Amsterdam, starting on 26 October. The German government and Deutsche Bahn will work together to refresh 167 stations throughout the country. GWR has brought back its Night Riviera service.
ÖBB will launch Amsterdam-Vienna Nightjet. And Avanti West Coast has introduced “At Seat Order”.

JAL will increase flights to Singapore and restart the Sydney route, meanwhile, the carrier has introduced touchless check-in at Tokyo. Virgin Atlantic has introduced a new Covid-19 insurance cover and announced plans to launch flights from London and Manchester to Pakistan , as well as announcing plans to increase its routes further, with changes to its inflight catering services. Brussels Airlines has been given the EU go-ahead for a stabilisation package and the airline’s parent Lufthansa Group has announced the removal of rebooking fees until the end of 2020. Emirates announced plans to increase its network of African destinations and resume flights to Warsaw, while KLM announced plans to add Poznan to its network. Qatar Airways is continuing to rebuild its network, and now operates 550 weekly flights to more than 85 destinations. Air New Zealand will resume all its domestic Auckland flights. Singapore Airlines has announced further easing of status requirements for its PPS Club and Krisflyer loyalty schemes. United has announced that it will permanently drop change fees for US flights; and Delta Air Lines has announced exactly the same measure.

At Heathrow, Plaza Premium has reopened two of its lounges and the airport has started trials of rapid Covid-19 testing. Berlin Airport has announced its opening will comprise a parallel landing of a Lufthansa and easyJet flight, at the end of next month. And Doncaster Sheffield Airport has the good news that Wizz Air will be expanding its operations at the airport.

And, finally, Singapore has eased travel restrictions and quarantine periods for travellers from several countries.

Monday, 24 August

There was good news from one UK airport last week, which claimed to have seen the “strongest recovery of any major airport in the UK”. Which one? You can see, here.

Aspire Lounges is gradually reopening facilities across the UK, including in Bristol, Manchester and Luton.

IATA has releases self-assessment checklists for airline’s measures against Covid-19. Delta Air Lines is ramping up staff virus testing.

Covid-19 testing facilities are up and running at Heathrow. Dubai Airport announced pioneering steps in the detection of Covid-19 – by use of man’s best friends. Elsewhere in the Gulf, Sharjah Airport has become the first carbon-neutral airport in the Gulf Cooperation Council.

Cathay Pacific passengers numbers are up. Emirates are adding destinations, and changing aircraft types to meet demand. Air Asia has resumed its Kuala Lumpur to Singapore flights. KLM‘s resuming its flights to Poznan. And Qatar is resuming flights from London Gatwick.

Travel between Zurich Airport and Geneva has now become more efficient thanks to SWISS and SBB. Etihad has expanded the number of rail and coach tickets that can be purchased in conjunction with its air fares. And, in the UK, if you’re travelling by train on a Friday, LNER has some good news for you.

And, finally, passengers from Portugal will no longer have to agree to self-isolate for fourteen days, thanks to changes announced by the Foreign & Commonwealth Office.

Monday, 17 August

Last week, there was good news on airlines adding services as well as more good news on how airlines are ensuring trips are safer and more secure.

Qatar Airways is continuing to rebuild its network, and will offer 56 flights a week to the United States by next month, increasing flights to Pakistan while flights to Gatwick resume next week. Emirates is resuming passenger flights to Birmingham. Eastern Airways will regain its link to Heathrow, with flights from Teesside launching next month. Wizz Air has announced plans to create a second UK base, at Doncaster Sheffield. Virgin Atlantic is resuming flights from India.

Etihad has launched an antimicrobial snood for its business class and first class passengers. JetBlue is extending its seat distancing policy. United is using UV lights to to clean flight decks.

Schiphol Airport plans to open Covid-19 testing at Arrival Hall 3, while British Airways are considering offering pre-flight testing. Delta Air Lines is testing more of its workforce.

And in other news, American Airlines is bringing back hot food to its lounges.

Monday, 10 August

We will be honest. Last week, the focus of our attention, at least in the middle of the week, was on the events happening here.

But we also produced this article looking at what aircraft manufacturers are doing to keep planes safe from Covid-19.

Elsewhere, there was more good news items in the world of business travel:

And a couple of airlines gave some information about how they go about disinfecting their planes:

Monday, 3 August

There was good news last week for one UK-based company. Delta Air Lines has selected Lysol, the disinfectant brand from Slough-based multi-national Reckit Benkiser to enhance its cleaning regime and protocols. You can read about this new partnership, here.

British Airways, is rolling out a new voucher scheme. LNER has resumed onboard catering. AirAsia has introduced a WhatsApp chatbot, called AVA. The BTA has called on the government to provide more transparency on its quarantine decision-making process, while Heathrow has backed the idea of passengers being able to buy Covid-19 testing at the airport.

But, probably the best piece of business travel-related news came from the Focus Travel Partnership. CEO Abby Penston reported the findings of the latest Covid-19 Recovery Survey and the results are clear: booking numbers are up, thanks, in part, to the introduction of air bridges. This means more businesses are getting back to business travel to restart and fire up the economy.

Monday, 27 July

Last week saw airport re-openings, countries being dropped from the mandatory quarantine list, more flights being resumed and a guide to getting back to business travel being published.

Passenger numbers at Manchester Airport have continued to increase, leading to the re-opening of Terminal 2. This came in the same week that the UK Government dropped its requirements for passengers returning from five countries to self-quarantine on arrival for fourteen days.

Among airlines resuming services in response to passenger demand are Finnair and Etihad Airways (to Shanghai), and Qatar Airways (to Guangzhou) while British Airways announced new flights from Gatwick to Montego Bay, Jamaica.

Finally, in response to the gradually-increasing demand for business travel, particularly from the UK, we have produced a comprehensive document giving details of what companies should to when they start to plan their return to business travel. You can read about this – and downloand a free copy – here.

Monday, 20 July

After last week’s several “good news” items, we thought we would concentrate on just one this week. The great news for one of the biggest airlines in transatlantic travel, Virgin Atlantic. The airline’s future has been protected thanks to a solvent recapitalisation. This is great news for the airline’s staff, for the sector as a whole and, of course, to any businesses looking to ensure they have enough choice of airlines to two, key business markets: the United States and South Africa.

Monday, 13 July

Last week, there were several, new items of good news.

The Foreign & Commonwealth Office has revised its global advisory against all but essential travel, opening the way for more business trips to be possible. Delta Air Lines has re-opened lounges in Chicago, Denver, Miami, Nashville, Orlando, Phoenix and San Francisco.

Swissport and Priority Pass are looking at a “test on arrival” system at UK airports and Air Canada are looking to explore rapid Covid testing. Meanwhile, Aspire Lounges has begun re-opening its airport lounges and KLM has re-opened Schengen Crown Lounge at Schiphol.

London City Airport has re-opened. Automatic quarantine requirements have lifted for travellers coming into the UK, from some destinations.

And last, but not least, one particularly important #businesstravel journey reached a critical point, when Test cricket finally returned…

Monday, 6 July

This week, the good news came in threes.

First, the government confirmed that there would be a list of countries that will be exempt from last month’s quarantine requirements, starting this week, on 10 July. Read the story here.

Second, the government produced its list of 59 countries – and it contained some surprises. See the full list here.

Third, the Foreign and Commonwealth Office released updated its global advisory against ‘all but essential’ travel, exempting destinations that no longer pose an unacceptably high risk for British travellers. This came into effect at the weekend. You can read about this, here.

Monday, 29 June

This week, there is really only one, big piece of business travel industry news. The government’s lifting of quarantine restrictions for passengers arriving (or returning) from some countries. Click the link below to find out about the government’s intentions, Foreign Office advice changes and the latest information about air bridges. The story is moving forward very quickly, so keep checking back to see regular and ad hoc updates.

Monday, 22 June

A number of airlines announced increased services this week, including:

Manchester Airport introduced pre-booking for security screening and London City Airport re-opened yesterday.

Intercontinental Hotels Group announced the introduction of a new pricing model, Hyatt plans to open a hotel at Gatwick and Ruby confirms plans for a 173-room hotel in Notting Hill.

Monday, 15 June

There was more good news in the last week from the business travel sector, yet again. As the industry prepares for more companies to return to travelling on business, we were able to bring a range of good news items to our Twitter followers.

  • Turkish Airlines launched a discount scheme for health care workers
  • Iberostar plans to re-open several hotels, while OYO and Premier Inns build new ones
  • Japan Airlines and Air Transat re-start international services; Virgin Australia re-starts domestically
  • Austrian Airlines have secured rescue funding, while agreeing environmental commitments
  • You don’t have to wear gloves at Manchester Airport any more…
  • …and you don’t have to keep your distance on Air New Zealand flights
  • And, if you’re worried about losing your tier status on British Airways Executive Club, there’s good news for you, too

Monday, 8 June

In the last week, a number of news items have, again, pointed to recovery in the business travel sector.

But most people’s attention was rightly focused on the 50 Leading TMCs list being revealed by industry publication BTM Europe…

Monday, 1 June

United Airlines is upcycling old staff uniforms into face masks

Hilton is producing 50,000 meals a month for those in need

Iberia will increase flights next month…

…while Lufthansa Group has announced increased long-haul routes

Air New Zealand has opened a number of its lounges as it resumes domestic flights

Monday, 18 May

Lufthansa Group is amongst a raft of airlines announcing schedule increases having publicised 1,800 additional roundtrips per week to its schedules from next month…

…but Delta Air Lines isn’t even waiting that long to restart flights to Heathrow:

Meanwhile, across Europe, steps are being taken to open up borders again:

And Qatar Airways has generously donated 100,000 free tickets to healthcare professionals as a big “thank you”:

Monday, 11 May

In a week where the news mainly concerned messages from Her Majesty the Queen and the Prime Minster as well as celebrations of the 75th anniversary of the Victory in Europe, we also found some good news in the business travel sector.

International Airlines Group – the owners of British Airways – has announced it is planning a “meaningful return” to service in July. However, a number of airlines have announced an increase in flights even sooner than that

  • American Airlines will resume some European and South American flights from 4 June.
  • British Airways will return to Beijing Daxing out of Heathrow from 14 June and several other routes during the same month.
  • Cathay Pacific and Cathay Dragon will increase their capacity from 21 June.
  • KLM continues to have longhaul flights to Los Angeles, Chicago, Atlanta, New York, Mexico City, Toronto, Curacao, Sao Paulo, Singapore, Tokyo Narita, Osaka Kansai, Seoul and Hong Kong; as well as daily flights to Barcelona, Budapest, Helsinki, Madrid, Milan, Prague, Rome and Warsaw.
  • Korean Air intends to resume flights to cities including Washington, D.C., Seattle, Vancouver, Toronto, Frankfurt, Singapore, Beijing and Kuala Lumpur.
  • Qatar Airways says it will increase flights to 80 cities by the end of June.
  • Forbes has reported that United Airlines plans to “pencil in” four flights to Beijing, Chengdu and Shanghai from June.
  • While Vietnam Airlines plans to resume all domestic flights in June.

Capturing the mood of a nation that is looking forward to the end of “lockdown”, the Daily Mail reported that one-third of Britons will be travelling more than ever, once the restrictions end.

And while the airlines’ planning continued to gather pace, we at Global Travel Management took some time to commemorate VE Day…

Monday, 4 May

In the last week, Virgin Atlantic have shared some of the great stories of how their staff are helping to repatriate British people from abroad, helping to deliver food, helping staff in NHS hospitals, helping to handle NHS 111 calls and lots more. But they’re not just helping, they’re taking time to say thank you – a big, red thank you – to other people and organisations and the work they are doing.

Elsewhere, Cathay Pacific and Cathay Dragon intend to increase flying capacity towards the end of June.

Business travel is recovering in China. The country’s strategy, which will attempt to restart what was the biggest business travel market in the world, could offer a glimpse of how business travel will recover in the future.

Scott Pawley has posted about the airline industry reaching the bottom of the curve

And these pieces of good news from Asia may reflect some positive changes in airline capacity around the world. Our Managing Director Scott Pawley posted on LinkedIn about a report suggesting the airline world may have reached the bottom of the curve. In short, there has been an increase in flight seat capacity.

It is not only business travel that has seen good news in the last week, because Dubai aims to reopen its tourism by July, according to the Director General of Dubai’s Department of Tourism and Commerce Marketing.

Wizz Air have recommenced flights from London Luton Airport to airports in Hungary, Israel, Portugal, Romania, Serbia, Slovakia and Spain.

And finally, the Global Business Travel Association (GBTA) has released the results of a poll of more than 5,000 of its members which shows signs of optimism and recovery on the horizon. The study found that most companies are planning a recovery for 2020, with one in three planning for a recovery within the next three months.

Monday, 27 April

A British Airways flight from China, loaded with PPE and other essential kit for the NHS.

Last week, British Airways announced an increase in flights to China to London from 13 a week to 21. The flights will be able to carry up to 77 tonnes of cargo for the NHS, including PPE (personal protective equipment) which is of vital importance to health and social care workers.

Alex Cruz, British Airways’ Chairman and Chief Executive, said: “We are in a unique position to help in the global response to Covid-19, whether it is through carrying UK residents back home, transporting vital cargo back to the NHS, or through our colleagues who are offering their skills to volunteer. We’re proud to be playing our part, and I’m grateful to everyone who is working to make these flights happen in these difficult times.”

The news of BA’s increased China-London flights came the same week that the airline shared details of repatriation flights from India. As our news story shows, the airline has been helping to fly thousands of British citizens home from India. And our tweet, below, shows how welcome the repatriation flights were for the passengers – and how hard the crews are working to make this happen.

What does the Focus Travel Partnership do?

The Focus Travel Partnership is a consortium of independent travel management companies, including Global Travel Management.

Focus was founded in 1999 by fifteen companies solely to serve the growing and evolving requirements of corporate travel. In 2019 Focus became a limited company and, today has a membership four times its original size, with members’ combined turnover totalling more than £1bn per annum.

Membership of Focus enables travel management companies to negotiate beneficial partnership agreements with travel suppliers around the world.

Focus enables a collaborative voice on industry matters to be heard across the industry, regulatory bodies and governments. In this way, Focus is able to set the agenda and steer conversations and agreements on important industry issues like airline fare distribution, the latest technology developments, sustainability within the industry and duty of care – a topic that has come to the forefront in 2020.

Scott Pawley is Focus Travel Partnership’s Director of Technology & Innovations

The partnership has a Board of seven directors, including GTM’s Scott Pawley who is responsible for bringing technical innovations to the Focus panel, such as the industry-leading Focus Fare Finder product developed by Scott and his team.

Chief Executive Officer Abby Penston leads the partnership and directs the Focus panels. Adrian Parkes has joined the Board as Non-Executive Chairman.

Mick Gibbs is the partnership’s Director of Industry Affairs, promoting Focus at industry events. Christian Gleave is the Operations Director, running the operational teams and managing third party support and other services. Cilla Goldberger is the Marketing & Events Director, splitting time between brand management and developing the partnership’s range of events. Martin Pearce is the Director of Business Development, managing the whole process of acquiring and implementing new partners. Wendy Walker is the Supplier Management Director, overseeing the partnership’s supplier relationships. And Adam White has the role of Finance Director for the Focus Travel Partnership.

Scott Pawley explained how a corporate client can benefit from GTM’s membership of Focus:

Like all Focus partners, we have direct access to the lowest fares from most of the world’s leading airlines, thanks to our collective bargaining power. And we – like all Focus members – have access to the most competitive hotel and car hire rates and exceptional high-level relationships with all suppliers. So GTM’s membership of Focus means our clients benefit from the great, personalised service we always offer all our clients, but they also benefit from cheaper fares previously only available through larger, less personal travel management companies.  The best of both worlds.

In addition, I make sure Focus works closely with leading technology companies to produce a range of tools, datasets and travel management applications which are delivered as part of GTM’s offer to clients, having been built, tested and proven by some of the industry’s most demanding businesses.


If you would like to know more about how clients benefit from GTM’s membership of Focus, please contact us.

Scott Pawley receives Outstanding Achievement award

Scott Pawley, Managing Director of Global Travel Management, has received an award for his outstanding contribution to business travel innovation from Advantage Focus Partnership.

The award came during the Advantage Focus twentieth anniversary celebrations, presentation ceremony and conference at a central London hotel.

The presentation came as a complete surprise to Scott, who said afterwards:

I was completely bowled-over. It is very flattering to be put forward by the team at Advantage Focus for an award like this. I had no idea at all.

The award is in recognition of Scott’s contribution to Advantage Focus and its member companies for a number of years. Most recently, Global Travel Management developed Focus Fare Finder – a tool to ensure business travellers get the best-priced fare on every flight booking – and made it available to every Advantage Focus member.

Scott explained why he does this:

It’s for the greater good. We know that, when we develop a piece of technology that benefits Global Travel Management and share that with the wider membership of Advantage Focus, we are doing one really important thing: making the marketplace bigger.

Ultimately, if a business is well-served by an Advantage Focus member company, every Advantage Focus member benefits.

Abby Penston is Head of Focus. She took time to explain why Scott received his award and what it means:

It was an absolute pleasure to present Scott Pawley with this Focus Partnership award for his Innovative contribution to Business Travel Technology at our 20th Anniversary celebrations.

The ethos of Focus is a Partnership run by the Partners for the Partners and Scott is an absolute example of this in practice. Scott’s commitment to the Partnership is evident to everyone who works closely with us, our Panels and the Focus Central team. He is respected not just within the Partnership but also with our Supplier Partners for being a progressive innovative leader.

Scott has played a lead role in many of our products within our technology suite including implementing and maintaining our award winning Focus Fare Finder product, affording the Partnership the ability to stay competitive and efficient. This product strengthened our Technology portfolio and is utilised throughout our Partnership, daily.

Scott and his team at Global Travel Management were instrumental in our latest data project which again revolutionises the way we operate, allowing us to utilise our data to drive our businesses forward.

It’s this innovative approach to Business Travel that places The Focus Partnership and its technology as leaders within the Business Travel sector.

Well Done Scott, thank you once again for always going above and beyond!