Posts

Dave

Industry leaders answer GTM’s client’s questions on business travel, coronavirus measures and the future use of the UK’s busiest airport

/in , /by

Senior travel industry representatives have set out a clear roadmap for business travel growth through London’s busiest airport and have answered questions from GTM’s clients. 

Global Travel Management was one of a selected group of travel management companies to address John Holland-Kaye and Clive Wratten in an online Q&A. 

Holland-Kaye, CEO of London Heathrow Airport repeated his calls for a “Common International Standard for health in aviation”, which would pave the way for infection-free passengers to be able to travel freely.  And Wratten, CEO of the Business Travel Association (BTA) set out his organisation’s five-point plan to get business travel moving again. 

Global Travel Management’s clients were asked what questions they would like to see put to the industry figures.

Global Travel Management Managing Director Scott Pawley asked

The key to stimulating travel and to ensure clients see a swift and comprehensive return to travel plans is confidence.  Until clients have confidence that their travel objectives can be met safely, there remains a barrier to returning to travel.  What specific measures can we tell our clients that Heathrow is undertaking to ensure all travel meets with social distancing guidance and that airport staff, as well as passengers, are screened for coronavirus symptoms?

John Holland-Kaye, CEO of Heathrow Airport, called for a Common International Standard for health in aviation

Holland-Kaye explained that the Common International Standard for health in aviation is something that needs to be in place and confirmed that the UK government is in a good place to bring together international parties to ensure that this happens. 

He also explained that Heathrow is taking several steps to ensure safe, secure passage through the airport for business and leisure travellers:

  • Passengers and staff will be required to wear face masks at the airport  
  • Surfaces will undergo more rigorous and frequent cleaning
  • Hand sanitiser will be made available for general use
  • Investments will be made to ensure zero-touch passage through security becomes the norm – this investment may take up to two years to put in place
  • Once passengers are screened, through security and air-side, the comprehensive use face masks will reduce the need to adhere to typical two metre social distancing

Paul Baker, Sales Director of Global Travel Management asked

Does Heathrow Airport Ltd have plans to instigate something similar to the testing on arrival carried out at Vienna Airport, which helps infection-free passengers avoid quarantine?

Holland-Kaye explained that tests should be carried prior to departure, rather than on arrival, and repeated his request for a Common International Standard to include an internationally agreed permit to guarantee arrival.

Wratten also explained the BTA’s five-point plan.

BTA CEO Clive Wratten has set out a clear, five-point plan to get businesses travelling again

The BTA recognises the many and complex challenges ahead in the fight against Covid-19, but firmly believes the following five key steps are necessary to get the business world travelling again:

  1. Timeframe – No one knows when travel can begin, and this missing date means consumers and businesses cannot be confident about future journeys. We need to move from a restriction of “All but essential” to “Essential business travel permitted”.
  2. International co-operation and clarity – The BTA is arguing for a set of globally consistent guidelines on social distancing, the use of masks and other hygiene measures.
  3. Protected travellers – When Governments and travel providers give the green light, the need to ensure everyone stays safe will remain crucial. This requires insurance to cover employees when they travel and, in case of disruption or infection, that businesses’ actions will not cause employee concern or dissent.
  4. Safe services – Airlines, airports, train companies, car rental firms, hotels and other accommodation providers will need to demonstrate beyond reasonable doubt, the steps they are taking to ensure cleanliness and social distancing. This could be overseen by travel associations such as the BTA across the globe with a recognisable marque provided to those who meet the criteria.
  5. Competitive pricing – Economies are being squeezed; companies are under pressure. Hence, travel budgets for the latter half of this year, and for 2021, will be challenging. Consequently, all elements of the business travel supply chain will need to ensure they remain highly competitive on pricing. Achieving this requires government intervention and financial commitment today to keep struggling businesses afloat – both in the business travel sector and amongst those who buy from it. 

We would like to thank Clive Wratten and John Holland-Kaye for taking the time to answer these questions.

Dave

United States bans travel from the UK and Ireland

/in /by

The United States is to extend its European coronavirus travel ban to include the United Kingdom and Republic of Ireland.

The Vice-President of the United States, Mike Pence, announced that the US government will be extending their travel ban (affecting countries in the EU Schengen area) to include the UK and the Republic of Ireland.

The ban will begin at midnight Eastern Standard Time on Monday 16 March (04:00 GMT Tuesday). US citizens will be able to return home after this date, however, they will be “funnelled” through selected airports.

The Foreign and Commonwealth Office has updated its travel advice to the United States, advising against all but essential travel

More and more airlines are now relaxing their previous rules and making tickets even more flexible.

Reacting to the latest announcement, Global Travel Management Sales Director Paul Baker said:

Global Travel Management, will be monitoring all comms from the world’s airlines so that we can help our customers to re-book and/or obtain refunds as they need to.

If you need to change your flight plans following the latest restrictions, please contact your GTM Account Manager.

See how GTM is tackling coronavirus for business travellers.

Dave

The best exhibitors at The Business Travel Show 2020

/in /by

Global Travel Management visited The Business Travel Show at Kensington Olympia in February 2020.  But, in case you missed the event, we have produced a run-down of some of the best exhibitors at the show. 

The WIN Global Travel Network

WIN connects Travel Management Companies around the world, with a large network of locally-based TMCs in 75 countries. So, if you need to have business travel expertise in any location outside the UK, WIN can help Global Travel Management provide this for you.

Paul Baker, Sales Director of Global Travel Management said

I have worked with John Hobbs-Hurrell and his team for several years.  They’re great at finding expert local knowledge in markets outside the UK.

Paul Baker with John Hobbs-Hurrell, Global Head of WIN Global Travel Network

Atriis

Atriis creates and runs the technology behind the industry-leading online travel booking tool.  And it’s the platform behind GTM Online. It It’s available 24 x 7 and means that all forms of travel are available to search and book immediately, at any time, by GTM customers.

Paul said,

We use Atriis as the backbone of GTM Online for one simple reason: it provides a very simple solution to complete the complex process of booking travel, without the need to pick up the phone or send an email.  Atriis have some exciting developments that will make GTM Online even better – we are looking forward to being able to share that information.

Amy Jeffery of Atriis with Paul Baker

Blacklane

Blacklane is a global chauffeur service, providing airport pickups and drop-offs or A-to-B trips between business meetings. They offer reliable, professional, licensed, insured drivers and you can book a Blacklane driver using GTM Online, or via your GTM Account Manager.

Paul explained,

The main two reasons we like to use Blacklane is that they are professional and reliable.  You can trust Blacklane drivers to be there when you need – and in all the time we have worked with Blacklane, they have never, ever let a client down. 


Paul Baker, with Carolin Sander, Senior Key Account Manager of Blacklane

Heathrow Express

Heathrow Express offers a great way to travel between central London and your terminal at London Heathrow Airport.  If you have a flight from – or to – Heathrow, don’t forget to book a Heathrow Express ticket, either online on GTM Online or direct with your GTM Account Manager.

Paul was keen to spell out what he thinks about Heathrow Express,

The great thing about Heathrow Express for our customers is that, when they book a flight from Heathrow and a Heathrow Express ticket, they can then sit back and not worry about anything.  They’ll be whisked from Paddington to the airport in as little as 15 minutes, without having to queue for tickets at the station or complete post-trip expenses claims.  And, as Heathrow Express can be booked on GTM Online or via GTM Account Managers, many customers have the view that their “flight” starts or ends at Paddington.

Paul, with Richard Young, Sales and Distribution Manager of Heathrow Express

Evolvi

We book UK domestic rail through the Evolvi platform. This means that GTM customers can benefit from the full range of UK rail services, including paper tickets, TODs (ticket on departure) and now, e-tickets.  All these trains can be booked either online, using GTM Online, or via a GTM Account Manager.

Paul observed,

Evolvi provide a simple solution to a complex technical challenge: choosing, sorting, selecting and buying train tickets, anywhere across the UK domestic rail network.  As Evolvi accomplish this reliably and efficiently, we make sure every GTM customer can access train tickets through Evolvi. Pic and caption

Paul Baker, with Melanie Glass, Head of Account Management at Evolvi

Travelport

Travelport isn’t the best-known name among business travellers, because, frankly, business travellers don’t need to know who Travelport is or what it does. But Travelport provides technology services which are critical to airlines, hotels and car rental companies; and a “travel commerce platform”, through which the world’s leading travel suppliers are able to make their content and services available to Global Travel Management.

We have a long-standing relationship with Travelport and almost every flight booking we make comes through Travelport’s technology.  They’re an industry leader and we rely on their experience and expertise when planning future products and services, like our new app, Dave.  Travelport also publish insights into the global travel market, such as Travel Trends 2020 which is a surVey drawn from more than 23,000 travellers across the world.

Paul Baker with Travelport’s Paul Broughton

Business Traveller and Cellars in the Sky

One of our favourite sources of news about business travel – apart from the GTM Twitter account, of course – is the monthly publication Business Traveller. It’s been going since 1976 and now has fourteen editions around the world.  One of the best features is Cellars in the Sky – the annual award scheme that’s been running since 1985 recognising the best wines served on board the world’s airlines in First Class and Business Class.

After meeting Tom Otley, the Editor of Business Traveller and Holly Khorsand, the Business Traveller Events Manager, and after sampling some of the Cellars in the Sky winning wines, Paul said,

Cellars in the Sky is a great way to highlight one of the most enjoyable aspects of flying in business class or first class.  And I can confirm that the 2016 Brennan B2 available on Air New Zealand is a great choice as the best red wine served in business class last year.

Paul Baker with Holly Khorsand of Business Traveller

Let your GTM Account Manager know if you would like more information about any of the exhibitors listed here.

Dave

GTM overcomes Italian airline’s failure

/in /by

The financing issues of airlines are causing some headaches for passengers wanting to fly between the UK and Italy. But, at Global Travel Management, we can offer a huge range of choice, so if one airline ceases operations, we can continue to find the best-value, most efficient alternatives.

This week Air Italy announced that the airline will be placed into liquidation and that all passengers booked onto flights after 25 February will be refunded or booked onto alternative flights. The announcement confirmed also that flights until 25 February will be operated by other carriers.

Despite the loss of Air Italy, there are still hundreds of regular, scheduled flights between UK and Italian airports, all of which can be booked for customers of GTM. These include British Airways, Alitalia, easyJet and Ryanair.

Paul Baker, Sales Director of GTM said

It always a difficult time when a travel supplier goes into liquidation. We hope that the airline’s staff can secure positions with other airlines as soon as possible.

In the meantime, we continue to offer the widest possible choice of flights from the UK to Italy. In addition, our staff can even provide advice on how to travel between the two countries without flying, by making use of Europe’s high-speed rail network.

Passengers booking flights through GTM benefit from protections from national and international laws as well as industry organisations.

Paul explained:

If customers are concerned about their flight bookings, we encourage them to speak to their GTM Account Manager who can advice on alternative travel plans. And, if an airline were to go out of business, the Account Manager can provide information on which travel industry compensation schemes they can make use of, such as ATOL, EU261 and the Consumer Credit Act.

Please contact your GTM Account Manager when you next need to fly between the UK and Italy.

Natalie

Uber partnership with Hyundai takes off

/in /by

Uber and Hyundai Motor Company have announced a new partnership to develop Uber Air Taxis for a future aerial ride share network and unveiled a new full-scale aircraft concept at the Consumer Electronics Show (CES).

Hyundai is the first automotive company to join the Uber Elevate initiative, bringing automotive-scale manufacturing capability and a track record of mass-producing electric vehicles. The air vehicle concept Hyundai released was created in part through Uber’s open design process, a NASA-inspired approach that jump-starts innovation by publicly releasing vehicle design concepts so any company can use them to innovate their air taxi models and engineering technologies.

In this partnership, Hyundai will produce and deploy the air vehicles, and Uber will provide airspace support services, connections to ground transportation, and customer interfaces through an aerial ride share network. Both parties are collaborating on infrastructure concepts to support take-off and landing for this new class of vehicles.

Jaiwon Shin, Executive Vice President and Head of Hyundai’s Urban Air Mobility (UAM) Division said:

Our vision of Urban Air Mobility will transform the concept of urban transportation. We expect UAM to vitalise urban communities and provide more quality time to people. We are confident that Uber Elevate is the right partner to make this innovative product readily available to as many customers as possible.

Eric Allison, Head of Uber Elevate said:

Hyundai is our first vehicle partner with experience of manufacturing passenger cars on a global scale. We believe Hyundai has the potential to build Uber Air vehicles at rates unseen in the current aerospace industry, producing high quality, reliable aircraft at high volumes to drive down passenger costs per trip. Combining Hyundai’s manufacturing muscle with Uber’s technology platform represents a giant leap forward for launching a vibrant air taxi network in the coming years.

Hyundai worked with Uber Elevate to develop a PAV (Personal Air Vehicle) model, S-A1, that utilises innovative design processes to optimise electric vertical take-off and landing (eVTOL) aircraft for aerial ridesharing purposes. The Elevate initiative based this process on NASA’s historical approach of putting design concepts out publicly to inspire innovation amongst multiple companies, spurring the development of common research models to investigate novel aerodynamic concepts and catalysing industry progress in wing design, noise, aerodynamics, and simulation verification.

As a result, Hyundai’s S-A1 model unveiled at CES reflects previous eVTOL designs Uber Elevate has released in the following ways:

  • It is designed for a cruising speed up to 180 mph (290 kmph), a cruising altitude of around 1,000-2,000 feet (300 – 600m) above ground, and to fly trips up to 60 mile (100km).
  • The Hyundai vehicle will be 100% electric and, during peak hours, will require about five to seven minutes for recharging.
  • Hyundai’s electric aircraft utilises distributed electric propulsion, powering multiple rotors and propellers around the airframe to increase safety by decreasing any single point of failure. Having several, smaller rotors also reduces noise relative to large rotor helicopters.
  • The model is designed to take off vertically, transition to wing-borne lift in cruise, and then transition back to vertical flight to land.
  • The Hyundai vehicle will be piloted initially, but over time they will become autonomous.
  • The cabin is designed with four passenger seats, allowing riders to board/disembark easily and avoid the “dreaded” middle seat with enough space for a personal bag or backpack.

Paul Baker, Sales Director of Global Travel Management said:

This is an exciting, new partnership between two of the biggest names in their industries. Uber has the experience knowledge of personal, on-demand transport and Hyundai’s long-term development of electric vehicles marks them out as an expert partner for this project.

It may be a few years before electric vertical take off and landing, on-demand, ridesharing becomes commonplace, but we will be watching developments closely.

Contact your GTM Account Manager, next time you need to ensure you have a ride to or from airports or hotels.

Natalie

American Airlines and British Airways mark the official start of the JFK redevelopment plan

/in /by

American Airlines and British Airways have joined New York Govenor Andrew Cuomo and the Port Authority of New York and New Jersey (PANYNJ) in announcing the start of construction on a $344 million investment at New York’s John F. Kennedy International Airport (JFK) Terminal 8 at the Association for a Better New York luncheon in Midtown.

Robert Isom, President of American said:

Our investment will put the 14 daily flights from JFK to London that we offer in partnership with British Airways in the same terminal and give customers premium check-in space, new joint lounges and a larger variety of retail and dining options

We will be adding more than 70,000 square feet to customer and operational spaces to create a truly world-class experience at JFK.

Additionally, airline team members who power the terminal operations will also benefit from closer, faster and easier connections to American’s joint business partner British Airways by the additional co-located long-haul aircraft gates and an enhanced baggage system.

Governor Cuomo said:

As we progress with the JFK modernisation project, we are giving Terminal 8 a new look and layout in line with the modern, world-class standards that will define the airport’s ultimate transformation

When this work is completed, Terminal 8 will accommodate more passengers who will be able to enjoy a better travel experience and will make the work of airport staff more efficient and more seamless.

American and British Airways are the first airlines to mark the start of the transformation of JFK into a state-of-the-art, global hub. The upgrades and additions at Terminal 8 will bring improvements in the overall customer experience, including the addition of five widebody gates and four adjacent widebody hard stands (ramp parking where customers are transported to/from terminal via bus), enhanced baggage systems, new lounges, premium check-in space and upgraded concessions and retail options.


American and British Airways offer the most flights between JFK and London’s Heathrow Airport, a route Business Traveller calls “the most important and lucrative route for business in the world,” in addition to up to 70 flights a day to London from 26 destinations in the United States.

Additionally, customers arriving in New York will enjoy the ability to connect more conveniently onto other American Airlines flights, and customers departing New York will gain the flexibility of 14 daily flights to London all departing from the same terminal.

Construction is scheduled to be completed in 2022.

Alex Cruz, Chairman and CEO of British Airways said, “This is an exciting development in our move to Terminal 8, alongside American Airlines, our Atlantic joint-business partner. We are one step closer to offering an even better customer experience for passengers travelling to, from and through JFK. We look forward to our continued work with the Port Authority and American Airlines in order to build a world-class transatlantic travel experience”.

Paul Baker, Sales Director of Global Travel Management said:

New York is a key hub for American Airlines, with the airline serving three New York-area airports – JFK, LaGuardia Airport and Newark Liberty International Airport. So passengers have a great choice of airports and onward destinations when flying with American.

British Airways passengers can take advantage of the fantastic facilities at Heathrow, where First, Club World, Club Europe, Gold and Silver Executive Club members can also take advantage of the six British Airways lounges that are available for them in Terminal 5, giving them the opportunity to work or relax as they choose.

As there is a huge range of options for passengers flying between London and New York, we always work hard to ensure the best fares and the most-appropriate itineraries are put together for our customers. So it’s great to see that American and British Airways are working together to enhance the passenger experience even further, by developing JFK.

The next time you need to fly to JFK, contact your GTM Account Manager.

Natalie

New venture opens up China to BA passengers

/in /by

British Airways has signed a joint business agreement with China Southern Airlines, for travel from 2 January 2020.

The agreement will benefit customers of both airlines by opening more destinations between the UK and China, with a greater choice of flights and enhanced frequent flyer benefits. It will allow the airlines to cooperate on scheduling and pricing, providing customers with more flexible flight options and an attractive range of fares.

British Airways customers will be able to travel more easily on a combined route network which will develop over time thanks to both airlines’ move to the new Beijing Daxing International Airport. The joint business will initially see the two airlines code-sharing on all direct flights operated on mainland routes between London and six Chinese cities. This will expand to both airlines’ extensive domestic networks.

Alex Cruz, British Airways’ Chairman and CEO, said:

We are delighted to announce this joint business which will bring the UK and China closer together by providing British Airways and China Southern Airlines customers with a wide range of benefits. The agreement reinforces our commitment to boost tourism and business travel between the two countries and we look forward to strengthening the relationship further.

Paul Baker, Sales Director of Global Travel Management said:

This is an excellent opportunity for businesses travelling to the Chinese capital or to Shanghai, Guangzhou, Sanya, Wuhan and Zhengzhou. Because this arrangement between British Airways and China Southern will mean 31 direct flights a week between London and these six Chinese locations.

This deal builds on British Airways’ move to Beijing Daxing Airport – for more about this, see our news story here.

Customer benefits will include greater opportunities to collect frequent flyer points, the ability to book through both airlines’ web or app-based platforms, enhanced lounge access and access to high-quality Chinese and British products and services on board and on the ground.

If you’re looking to fly to any of these six locations in China, contact your GTM Account Manager to find and book the best fares.

Natalie

British Airways invests millions on reimagined and improved menus on flights from Gatwick

/in /by

British Airways has made a multi-million pound investment in its catering on flights from London Gatwick, with “reimagined and improved” food across its short- and long-haul cabins.

Now available on all flights, the catering brings in new menus featuring new dishes and recipes as part of the airline’s £6.5bn investment for customers. The new food has a focus on provenance with the provider, Newrest, working closely with suppliers in the south of England to source the best quality ingredients.

Customers can enjoy the benefits across all long-haul cabins – World Traveller (economy), World Traveller Plus (premium economy), Club World (business) and First – as well as Club Europe (business) on short-haul. 

A range of Marks & Spencer products continues to be on offer to Euro Traveller customers.

Carolina Martinoli, British Airways’ Director of Brand and Customer Experience, said:

This is the latest development in continuously improving our catering. We’re incredibly proud of this new offering, and we hope our customers enjoy it as much as we have enjoyed developing it.

Paul Baker, Sales Director of Global Travel Management said:

British Airways flies to more than 70 destinations from Gatwick, offering a variety of routes to suit both business and leisure travellers. So it’s great to see an improved selection of great, locally-sourced food being served on routes from London’s second airport.

As part of its £6.5bn investment for customers, British Airways has refreshed its Boeing 777 fleet at Gatwick. So, as well as Panasonic in-flight entertainment on 10″ (World Traveller) and 12″ (World Traveller Plus) screens, offering more choice of movies, television and audio programmes, British Airways passengers now have choices from superbly-improved menus.

If you’re flying on business from London Gatwick, contact your GTM Account Manager.

Natalie

United Airlines aims to put and end to jet lag… with an app

/in /by

United Airlines customers now have a new, scientific way to battle jet lag through a first-of-its-kind partnership with Timeshifter, an app that outlines the best time to see and avoid light, sleep and enjoy caffeine to adjust quickly to a new time zone.

All MileagePlus members receive access to a free Timeshifter jet lag plan and Premier 1K members receive a complimentary subscription with unlimited plans. The app is targeted at customers flying across three or more time zones and will be a helpful tool for them to manage their jet lag as they travel throughout United’s global route network.

Vice President of Loyalty and President of MileagePlus, Luc Bondar said:

We want to do everything we can to help improve the experience of travelling across time zones, whether it’s a business trip to Tel Aviv or a vacation to Tahiti, our customers should arrive feeling fresh and ready to hit the ground running.

Timeshifter takes all the guesswork out of avoiding jet lag and instead uses science and algorithms to design a customised, step-by-step trip across time zones. I was a believer the first time I used the app and I think our customers will love it too.


Timeshifter was developed by top researchers in sleep and circadian neuroscience and is aimed at customers crossing three or more time zones. The app uses an algorithm to customise plans for customers based on a number of factors including normal sleep pattern, flight details and individual preferences, creating a personalised jet lag alleviation plan.

MileagePlus members will receive a free jet lag plan for a flight plan of their choosing in addition to the complimentary trial Timeshifter offers customers for a total of two free flight plans. MileagePlus Premier 1K members will be able to sign up for complimentary annual subscriptions for unlimited access to jet lag plans when they travel.

Paul Baker, Sales Director of Global Travel Management said:

One of the worst aspects of travelling on business is the horrendous effect of jet lag. United Airlines’ partnership with Timeshifter is a great way for passengers to prepare for and to mitigate and reduce the effects of jet lag.

I would encourage any Global Travel Management customer flying on United with the appropriate MileagePlus membership level to try out the app. Jet lag is worth avoiding!

United flies some of the longest routes in the world, including the two longest flights operated by US carriers; and this month, United will become the only airline to fly direct between North America and Cape Town. I will be interested to see how well our United customers alleviate jet lag on long haul trips using Timeshifter in the coming months.

If you’re planning to fly on United, speak to your GTM Account Manager to secure the best fares and we will make sure your Miles are accrued directly to your MileagePlus account.

Natalie

New American Airlines mobile app feature uses secure passport chip technology for faster international boarding

/in /by

American Airlines passengers now have a simpler way to check in for international flights as the airline has introduced passport scanning to its mobile app.

American Airlines claims to be the first airline to offer passport chip scanning that securely transmits passport information directly from the NFC chip embedded in the passport. This allows passengers to head directly to the gate for international flights, without having their passports rechecked by a customer service agent.

American Airlines’ mobile app now enables passengers
to scan their passports by NFC to speed the check in process

Maya Leibman, American Airlines’ Chief Information Officer said:

We are continuously adding features to our app to make travel easier and worry-free for our customers. Mobile passport scanning removes a time-consuming step, providing our customers with a smoother check-in experience for international flights.

Currently, customers departing on international flights who check in on the app, have their passports rechecked at the airport. This step is required even if the customer has uploaded a photo of their passport via the mobile app. With this new enhancement, the customer will be prompted to enter their passport information and then scan their passport with an iOS or Android device. The app provides easy-to-follow instructions for the process.

Paul Baker, Sales Director of Global Travel Management said:

This is a great use of new technology by American Airlines and fixes one issue: wasted time at airports waiting to check in. American Airlines’ 130,000 global team members serve more than 200 million customers annually. So any technology that speeds up the process and removes hassle for passengers has to be a good idea. I am looking forward to trying it out soon.

Mobile passport scanning is the latest in a long line of new customer features American Airlines has implemented to the airline’s app to make travel easier for customers. Other recent introductions include boarding notifications, Siri shortcuts and a dark mode option. American has also rolled out additional services to improve the travel experiences, including biometric international boarding, virtual 3D aircraft tours online, a redesigned self-service kiosk menu that simplifies the check-in process and an improved family seating approach, which ensures adults and kids under 14, when travelling together on the same reservation, are seated together.

Contact your GTM Account Manager next time you need to fly on American Airlines.