Dave

International Women’s Day 2024

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International Women’s Day offers an opportunity to celebrate and campaign for a gender-equal world, free of bias, stereotypes and discrimination.

Global Travel Management has a proud history of working towards inclusion and diversity. Our company’s first employee was female. That employee was also our first Director. And, this year, that Director has been named as the Travel Businesswoman of the Year.

In order to mark International Women’s Day, we have asked a number of influential, well-respected women in leadership roles in the travel industry to share their views, experience and advice.

Through these women’s experiences, we hope we can celebrate achievement and work towards gender parity.

Natalie Pawley is a Director of Global Travel Management and was its first employee and first Director when the company was launched in 1997. Natalie was recently named as Travel Businesswoman of the Year for 2024 in the UK travel awards.

Can you share a pivotal moment in your career that empowered you as a woman in this industry?

For me, the most pivotal moment in my career is when I swapped full-time employment elsewhere to the role as Director and first employee of Global Travel Management.  Setting aside the normal thoughts and doubts anyone might have when taking such a leap, I decided that the only way to determine whether I could do it… was to do it.  
Sometimes, things seem to be impossible, right up to the point when you do them. That’s a mantra I like to repeat, often.

In your opinion, what advancements still need to be made for women to achieve equal representation in leadership roles within the travel sector?

While we’ve made strides, there is still work to be done to achieve equal representation of women in leadership roles within the travel sector. Initiatives focused on mentorship, leadership development programmes and creating a more inclusive work culture are crucial. Additionally, addressing unconscious biases and promoting transparent hiring and promotion processes will contribute significantly to breaking down barriers for women in the industry.

Have you observed any shifts in attitudes towards women in the travel industry throughout your career?

Over the years, I have witnessed positive shifts in attitudes towards women in the travel industry. There is a growing recognition of the unique skills and perspectives that women bring to the table and many companies are actively working towards creating a more inclusive environment. However, it’s essential to remain vigilant and continue advocating for equal opportunities to ensure sustained progress. 
However, let’s look at it from the opposite end of the telescope.  I have been named Travel Businesswoman of the Year this year.  I am very pleased and flattered to receive the accolade, and this type of award is a good way to recognise women in the industry.  But, where’s the equivalent award for men? 

What advice would you give to young women aspiring to leadership positions in the travel industry?

To young women aspiring to leadership positions in the travel industry, I would offer the following advice:   

– Be Confident: Believe in your abilities and don’t hesitate to voice your opinions.   

– Build a Network: Establish meaningful connections with mentors, colleagues, and industry professionals. Networking can open doors and provide valuable guidance.   

– Continuous Learning: Stay updated on industry trends and invest in your professional development. Knowledge is a powerful tool.   

– Embrace Challenges: View challenges as opportunities for growth. Don’t shy away from taking on new responsibilities or stepping out of your comfort zone.

Which woman or women would you like to give a shout out to as having helped your career develop?

Every. Single. Female. Colleague. Ever. 


Julia Lo Bue-Said became CEO of the Advantage Travel Partnership six years ago, having previously held the role of Managing Director since July 2013.

Can you share a pivotal moment in your career that empowered you as a woman in this industry? 

I can’t recall a pivotal moment, but I can honestly say reflecting on my own career that I believe empowerment comes with confidence and conviction. Knowing that you do not need to have all the answers, being comfortable with feeling uncomfortable and this only happens with experience.


In your opinion, what advancements still need to be made for women to achieve equal representation in leadership roles within the travel sector? 

I think the conversation needs to shift from what, to why not. Equal representation can only be achieved if there are open and honest conversations about what barriers women are facing and a reality check on how these barriers can be broken down. Companies also need to lead by example and embed DE&I through their value proposition. It’s something we really care about at Advantage, and I speak to my own senior team about it regularly to ensure we continue to lead by example in this area and call things out as they need to be. We are learning all the time how to achieve equal representation and not just on gender and recognising everyone is unique.

Have you observed any shifts in attitudes towards women in the travel industry throughout your career? 

Yes, I’ve seen huge changes for women throughout my career – a female having a seat at the table of an exec board no longer raises eyebrows and being a working parent isn’t frowned upon when they need to leave work early for a school pick up. I do think we have moved on and I see more women owning their story. There are many senior women in the travel industry and many more coming up through the ranks. I would like to think that women are getting the opportunities they rightly deserve in our industry – and if they are not, then that’s a concern and I would be firmly pointing the finger at the leadership in any business if that’s not the case.

What advice would you give to young women aspiring to leadership positions in the travel industry?

Look and learn. Network as much as you can. A supportive environment and culture are important for anyone looking to develop key leadership skills. Be brave, make mistakes and always surround yourself with people better than you. Embrace who you are; businesses need diverse thinkers. Look at companies that embrace diversity and equal representation and those that don’t and consider what type of business culture you aspire to be part of.

Which woman or women would you like to give a shout out to as having helped your career develop?

I have been very fortunate to have worked with some amazing women and continue to do so.  So many have influenced my career and too many to mention.  I have many female friends and colleagues across the industry who inspire me daily and who I know I can count on when I’m having a moment.

Dani Ives is the Commercial Manager of the Focus Travel Partnership, with more than fifteen years’ experience in the business travel sector.

Can you share a pivotal moment in your career that empowered you as a woman in this industry?

In 2021 I was shortlisted for ‘Rising Star’ at the Business Travel People Awards, when the category announcement came around, I didn’t win or get highly commended, but the next thing I knew they had announced a new category ‘The Shining Star’ which I won and had been created with me in mind! The judges felt that I had already risen, being a 31year old woman, that was a really special moment for me.

In your opinion, what advancements still need to be made for women to achieve equal representation in leadership roles within the travel sector?

I see more and more woman in leadership roles now within the travel industry and it has come a long way in in the 15 years I have been in the industry, but it often seems that woman rise to management level but rarely CEO or MD levels. I also think promoting and encouraging woman of childbearing age is key, not giving someone a deserved promotion or a new role because she ‘might go off on maternity’ is wrong and sadly does still happen.

I also think that there are lots of ‘on stage’ talks and discussions and articles about empowering woman, but the follow up and action is key. It shouldn’t be just a tick box exercise it should be implemented and put into everyday practise.

Have you observed any shifts in attitudes towards women in the travel industry throughout your career?

I came into the industry when it was very male dominated, it was mainly men in senior leadership teams, but there has been some real powerhouse women who have paved the wave for the rest of us. Without these women, I am certain that I wouldn’t be in the position I am today.

What advice would you give to young women aspiring to leadership positions in the travel industry?

I would give this advice to anyone; listen and keeping listening. Find out what’s going on around you and get involved, don’t be afraid to ask questions and don’t be afraid to take on a new challenge even if it scares you, challenge the status quo.  Ask for help where you need and just be yourself. People can tell if you aren’t being your authentic self. Reach out to other woman in the industry and make them your mentors. As long as you are being challenged, you are constantly learning, growing your network and experience. 

Which woman or women would you like to give a shout out to as having helped your career develop?

Wow- there are so many! But the pivotal one has to be Focus ex-CEO Abby Penston. I joined Focus just as it split away from its previous parent company and 3 months before the pandemic! Abby pushed me so far out of comfort zone but was always there to help as well. She let me get on with my role, but also had my back whenever I needed it. Under her leadership, I took on more and more variety of roles within Focus, all with her guidance and most importantly her support. She challenged and therefore changed me, she gave me a wider perspective on not only the Business Travel industry but life as well.

Bev Fearis is the award-winning Editor of the award-winning, bi-monthly publication, The Business Travel Magazine.

Can you share a pivotal moment in your career that empowered you as a woman in this industry? 

To be honest, there’s been no pivotal moment because I don’t feel like I’ve been treated any differently from my male colleagues throughout my career in travel journalism and there hasn’t been a time when I’ve felt less empowered as a woman. Saying that, I was freelance for many years, including when my son was pre-school age, so I was able to work from home and juggle my working hours with his Dad. I didn’t have to deal with a daily commute, nursery drop-offs and asking to leave the office when he was sick, like so many other working women. I also didn’t have to deal with the high cost of childcare.

In your opinion, what advancements still need to be made for women to achieve equal representation in leadership roles within the travel sector?

I think the move to more flexible working hours and home working will help working women with children, and will allow more of them to progress their careers into leadership roles. But there is still more that needs to be done to help mothers – and fathers too. I also wish there was a ‘golf’ equivalent in business – something that’s outdoors, fun, sociable and doesn’t involve eating and drinking, but which appeals equally to everyone. Of course, golf isn’t just exclusively for men, but it tends to appeal more to men and it’s great for networking. I sometimes feel I’m missing out when I hear male colleagues talking about golf days and who they were chatting to over a game. At The Business Travel Magazine we’re thinking of organising industry networking walks, perhaps even where people can bring along their dogs, or even their families, to find a way to bring business travel professionals together in an informal, healthy and fun way. Speaking to industry colleagues, I think there’s an appetite for it.

Have you observed any shifts in attitudes towards women in the travel industry throughout your career? 

I first worked in the business travel industry in the late 1990s and then came back into it when I joined The Business Travel Magazine in 2020. I noticed a massive difference at my first BTA overseas conference. Back in the 1990s, there was only one female CEO/owner among the TMC members. Wives and partners would join members at the conference but during the day they would go out on shopping or spa trips while the ‘men’ talked business. They were then allowed to join the evening events. As a female journalist, in my 20s, it felt very much like an old boys network. It was amazing to see how much things had changed when I attended the BTA conference in Liverpool in 2021 and see women on the Board.

What advice would you give to young women aspiring to leadership positions in the travel industry? 

I would give them the same advice as I would give to young men – work hard, make friends, learn from those around you but don’t be afraid to question the way things are done. Also, make sure your efforts and achievements are recognised, whether that’s through an email to your line manager, a post on LinkedIn or by entering an industry award. Don’t be shy! 

Which woman or women would you like to give a shout out to as having helped your career develop? 

I would like to give a shout out to my Publisher, Kirsty Hicks, who from the start has championed me and supported me in my current role.  I joined in the pandemic, which was obviously a tricky time, and it was a while before we were able to meet properly in person. The first time was when we presented the People Awards, virtually – but live – in a film studio in Leicestershire, with social distancing. I was really nervous – of Covid and the filming – but Kirsty admitted she was too and it made me feel totally at ease. We both ended up really enjoying it. It helped me overcome my fear of public speaking.

We’re a small team and we work hard but we also have fun, as friends, which is what it’s all about. 

Elkie Nicholas founded Trees4Travel, the award-winning environmental ‘Tech For Good’ company and the supplier behind the GTM Carbon Offset Programme, through which Global Travel Management customers make positive contributions to the world’s environment by planting trees.

Can you share a pivotal moment in your career that empowered you as a woman in this industry?

I cannot tell you the sheer joy and overwhelming feeling of pride I experienced after winning ‘’Sustainability Champion’’ at the Business Travel People Awards in 2022 and then more recently another award for sustainability at The Resilience Councils A World for Travel Summit – recognition of this kind, especially when you are a start-up is very empowering as you can imagine!

In your opinion, what advancements still need to be made for women to achieve equal representation in leadership roles within the travel sector?

To achieve greater gender balance in leadership roles, the key is about creating a work environment where a woman can feel confident to be herself and then be included in the decision making. A place where she can speak out on issues that affect her and where she can achieve a work, life balance. I believe mentorship and training programs are also extremely valuable so women can thrive and truly fulfil their potential. Personally, my situation is quite unique, in that I am the co-founder of a travel tech company, and we are a husband-and-wife team, we complement one another very well and appreciate the way we look at things in totally different ways, we’ve also been together for quite a few years, so I guess that helps too.

Have you observed any shifts in attitudes towards women in the travel industry throughout your career?

Yes, but primarily in recent years and what’s really exciting is that there is more and more recognition of the amazing contributions women make in the travel sector. What I’ve also noticed is the sheer number of support groups that are out there to help women advance in our industry, such as the Women in Travel CIC, UNWTO Women, GBTA WINit, Thrive-Women in Travel and there are many more!

What advice would you give to young women aspiring to leadership positions in the travel industry?

If you aspire to be a leader in the travel industry, then first and foremost learn about sustainability. You’ll need to be courageous, there is huge change and transition required to build a more ethical, regenerative, and equitable industry. This has started and will take time but requires leaders with a new mindset who embrace purpose in the core of their business. I always use the UN Sustainable Development Goals as my North Star, guiding me to help advance the positive changes we need.

I would also suggest asking a senior leader to reverse mentor you so that you can learn and grow together. This is a great process, accepting that there are always skill gaps and opportunities to learn on both sides, exchanging knowledge and understanding, providing more perspective in decision- making.

Which woman or women would you like to give a shout out to as having helped your career develop?

As Trees4Travel is an environmental ‘tech for good’ company that not only educates but also helps travellers reduce their impact, I follow many women scientists and sustainability leaders on social media from all around the world. I have learnt so much from them over the last few years while developing the company. They are my mentors of all different ages and different backgrounds, from Dr Jane Goodall Conservationist to Sophie Kianni the youngest UN Advisor, Katherine Hayhoe and Kate Marvel – climate scientists, and thanks also of course to Greta Thunberg and Clover Hogan – climate activists.

However, my biggest inspiration and shout out must go to Kenya’s Wangari Maathai, also known as ‘’The Woman of Trees’’ a Nobel Peace Prize winner, environmentalist, and human rights activist. She founded the Green Belt Movement in 1977, which mobilised Kenyans, particularly women, to plant more than 30 million trees, and inspired the United Nations to launch a campaign that led to the planting of 11 billion trees worldwide. More than 900,000 Kenyan women benefited from her tree-planting campaigns by selling seedlings for reforestation, it offered a way to empower women, providing them and their children a better-quality life through the restoration of their environment.

Andrea-Caulfield-Smith is the Director of B2B global partnerships at payments giant Visa, having gained a wealth of experience in senior roles at American Express, easyJet and the Institute of Travel Management. Andrea will be taking up the role of Managing Director of Global Business Travel at the Advantage Travel Partnership in April.

Can you share a pivotal moment in your career that empowered you as a woman in this industry? 

There have been a few. However the one which stands out for me, was being promoted to Head of Business Development at easyJet. This was a high profile role for easyJet, as my objective was to grow our market share of business customers, whilst competing with scheduled carriers offering loyalty and rebates. Being promoted into this role meant the airline believed in my capability as a leader, allowing me to develop a strong team who would saturate the industry with the ‘why easyJet’ proposition. Throughout my tenure, my strong internal and external networks were pivotal to my success (and still are!), supporting and challenging me and my hypothesis, to ensure I had considered all the scenarios. 

I always apply the founders mentality mindset to everything I do, and by using this as my foundation during this role, I ensured any changes I proposed to the business, made commercial, strategic and operational sense, with the customer at the heart of everything I did. The icing on the cake was being awarded Airline of the Year at the Business Travel Awards, which was recognition for my teams’ hard work. 

As I prepare to step into the role at Advantage Travel Partnership as MD Global Business Travel, I am excited to be collaborating with members and suppliers to further strengthen our collective businesses across an industry sector I am extremely passionate about. 


In your opinion, what advancements still need to be made for women to achieve equal representation in leadership roles within the travel sector? 

We need to see more females being comfortable in applying for more senior roles across our industry, even when it is a stretch in their skill, capability or knowledge.

There is a stated fact that when a female considers applying for a role, they feel they need 100% of the attributes written within the job description to even consider an application. Men consider that having 60% of the attributes is enough to apply.

Equally, there needs to be an environment in which individual differences and capabilities are valued and contribute to business success. As we know, an inclusive culture can support inclusivity and combat unconscious bias.

Have you observed any shifts in attitudes towards women in the travel industry throughout your career? 

More generally, I love the diversity of people choosing travel as their career path. We have a great industry and it is attracting people who may have never considered a career in travel before because of limitations (for example cabin crew) meaning they can now do their dream job. Our industry now has flexibility and inclusivity built into its core, so as a result means we are encouraging a new generation into our industry, which is super exciting.

What advice would you give to young women aspiring to leadership positions in the travel industry? 

Be strong, be brave and be bold. You are the future of our industry and your voice is important for us to hear to drive change, innovation and evolution. Develop a strong group of supporters who will help guide and lift you through your career, people who will always pressure test your thinking and settle your nerves at times when imposter syndrome happens (and it happens to all of us). Also, build a strong network of colleagues across the industry and apply the curious mind through your interactions to help your understanding of what they do (and why?). Never be afraid to speak up and there are no bad or stupid questions.

I would also say be accountable and always bring your whole and true self. A quote I love is ‘I am different from you and like you I am different’. There is a reason we are who we are and we all bring our own skills, experience and strengths. We are all part of a team and together we drive success.

Lastly, identify a mentor, who can help you on your journey with advice and guidance that will help you excel and achieve your ambitions.

Which woman or women would you like to give a shout out to as having helped your career develop?

Our industry is filled with amazing women who continue to inspire me each and every day.

There are a few ladies who I would like to personally thank who have (and continue) to support me on my career journey. They are – Caroline Strachan, Suzanne Horner, Sophie Dekkers and Julia Lo Bue-Said.


Kelly Packington is Global Travel Management’s Operations Director, running teams of experienced business travel consultants to ensure all Global Travel Management customers’ travel plans are delivered, efficiently and effectively. Kelly and her team epitomise Global Travel Management’s aspiration to deliver effortless business travel.

Can you share a pivotal moment in your career that empowered you as a woman in this industry? 

A pivotal moment in my career came at the time of the Icelandic ash cloud crisis. 

My team – almost exclusively female – handled the entire process of rebooking and repatriating business travellers around the world.  We dropped everything and worked to get every traveller safely home to their families. 

It wasn’t until some time later that I properly understood the motive behind the work: my colleagues and I were desperate to get people to safety, to be at home with their loved ones.  It was at that point that I knew that what motivates people most is their relationships.  

In your opinion, what advancements still need to be made for women to achieve equal representation in leadership roles within the travel sector? 

Progress continues to be made.  But there needs to be more opportunity to accommodate women who typically have conflicting priorities.  

Have you observed any shifts in attitudes towards women in the travel industry throughout your career?

Over the years, I have observed a positive shift in attitudes towards women in the travel industry.

There is a growing recognition of the valuable contributions that women bring to the sector, both in terms of leadership and innovation. Companies are increasingly embracing diversity and acknowledging the importance of creating an inclusive work environment that celebrates the strengths of all employees, regardless of gender.

What advice would you give to young women aspiring to leadership positions in the travel industry?

My advice to young women aspiring to leadership positions in the travel industry is to be confident in their abilities, seek out mentors and never shy away from taking on challenging opportunities.

ABC: Always Be Challenging

Which woman or women would you like to give a shout out to as having helped your career develop?

I would like to give a shout out to Natalie Pawley, a seasoned professional and very well respected colleague who has been a guiding force throughout my career. Her leadership, mentorship, and advocacy for women in the workplace have played a significant role in shaping my trajectory.

Her commitment to fostering talent and breaking down barriers has been instrumental in my own development and success.

Dave

The future of British Airways unveiled in £7 billion plan

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British Airways has revealed an impressive array of initiatives aimed at transforming its services and enhancing the customer experience.

At the heart of this transformation is a monumental £7 billion investment plan, comprising over 600 modernisation initiatives across the airline’s operations.

Among the highlights of British Airways’ ambitious transformation plan are the unveiling of a new website and mobile app, the introduction of new seats and the provision of free onboard messaging.

In touch: British Airways is rolling out free onboard messaging for Executive Club Members

These enhancements signify the airline’s commitment to investing in every facet of its business to meet the evolving needs of its passengers.

Chairman and CEO of British Airways, Sean Doyle, underscored the significance of this transformation, stating,

We’re on a journey to a better BA for our people and for our customers, underpinned by a transformation programme that will see us invest £7 billion over the next two years to revolutionise our business.

The airline’s digital experience is set for a significant overhaul with the introduction of a new website and mobile app, designed to offer deeper personalisation and enhanced user experience. The new digital platforms will empower customers to self-serve, manage their journeys and make changes to their plans conveniently online.

In response to the growing demand for connectivity during flights, British Airways is introducing WiFi enhancements, allowing Executive Club Members to send messages free of charge using the airline’s WiFi services.

Additionally, the airline has partnered with Microsoft to offer a WiFi-enabled inflight customer care solution, enabling ground-based teams to assist cabin crew in addressing issues in real-time, even at 35,000 feet.

Operational excellence lies at the core of British Airways’ transformation agenda, with a £100 million investment in machine learning, automation and AI technologies. These innovations are poised to streamline operations, improve on-time performance, and enhance overall customer experience.

As part of its transformation plan, British Airways is set to introduce cutting-edge short-haul seats and revamped cabin interiors on the upcoming fleet of Airbus A320neo and A321neos. Eight of these state-of-the-art aircraft are set for arrival starting May this year.

Revamped interiors: the new British Airways shorthaul seat

Collaborating with top-tier British suppliers from England, Scotland, and Northern Ireland, the airline is dedicated to infusing a modern yet classic British aesthetic into the new short-haul Euro Traveller and Club Europe seats.

The redesigned cabins will not only showcase this distinctive interior but will also incorporate practical enhancements, including extra-large bins tailored to accommodate overhead luggage with ease. This upgrade aims to redefine the in-flight experience for passengers, combining style and functionality for an unparalleled travel journey.

Furthermore, British Airways is investing in new lounge spaces, with a brand-new lounge set to open in Dubai later this year, featuring the airline’s innovative lounge design concept followed by the opening of its Miami lounge in 2025.

Lounge refreshes are also planned for Lagos, Seattle, Heathrow and Edinburgh, reflecting the airline’s commitment to offering premium services to its customers worldwide.

As part of its expansion plans, British Airways is reintroducing flights to popular Asian destinations, Bangkok and Kuala Lumpur, alongside other new routes, demonstrating its dedication to expanding its network and catering to diverse travel needs.

As the only European carrier to offer First Class between the UK and US, British Airways is to introduce a brand-new and exclusive First suite. The airline expects the new seat to make its debut at the end of 2025 into early 2026 as part of its A380 aircraft refurbishment.  

British Airways’ flights from London to Bangkok and Kuala Lumpur are set to return. The services will re-start in October and November respectively, further demonstrating British Airways’ commitment to expanding its network to Asia post pandemic.  

The airline will operate daily flights between the Malaysian capital city and London Heathrow on a 787-9 aircraft, as well as three flights a week between the Thai capital and London Gatwick on a 777-200ER. 

British Airways is also returning to Abu Dhabi on April 20, as well as welcoming Agadir in Morrocco on March 31 and adding Izmir in Turkey to its network on May 18.


In line with its commitment to sustainability, British Airways is taking significant steps to address aviation’s environmental impact. Through its BA Better World programme, the airline aims to drive continual improvement in environmental, social, and governance performance, with a target of achieving net zero emissions by 2050 or sooner.

As British Airways embarks on this transformative journey, passengers can look forward to a host of new and enhanced services designed to elevate their travel experience to new heights.

For further information about British Airways and how the airline plans to enhance your business travel experience, we encourage you to contact your Global Travel Management Account Manager.

Dave

Global Travel Management’s travel industry awards and nominations

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Global Travel Management has been awarded and nominated for many industry titles over the years.

From local awards in Surrey to national awards arranged for businesses across the United Kingdom, Global Travel Management has received a wide range of awards and nominations. These awards have been for individuals within the business, for specific projects and products and for the business as a whole.

Below, you can see some of the most recent we have been privileged to receive.

Best Workplace in Travel 2024

June 2024

Global Travel Management has picked up first place in the 2024 Best Workplaces in Travel awards.

The national award scheme – promoted by Best Workplaces in Travel and sponsored by some of the biggest names in the travel, recruitment and marketing industries – is an annual survey, encompassing businesses across all ranges of the travel spectrum.

2024 is the first year Global Travel Management has entered the survey and, in the first year, picked up the firsts prize award in the category for businesses with fewer than 50 employees.

Scott Pawley said, after the presentation,

I am delighted that we’ve been recognised for making Global Travel Management a great place to work. When Natalie Pawley and I started the business twenty-seven years ago, we had two equal priorities: keep every customer happy and make GTM a great place to work. I am happy to say that the latter helps us every day with the former.

We’re much more than a business, we’re a family. And, like most families, we’ve worked hard to overcome the rough and enjoy the smooth together. Every member of staff makes GTM a great place to work for every member of staff.

Business Travel Company of the Year

March 2024

We are very pleased and proud to announce that Global Travel Management has been awarded the title of Business Travel Company of the Year for 2024.

Scott Pawley picked up the award from Jonathan Lord when he and Natalie Pawley met with the Woking MP at the Palace of Westminster.

In celebrating the award, Scott paid tribute to all the employees of GTM, telling staff,

The reason we won this award is you. Thanks to your hard work, in every aspect of the business, we’ve been noticed, acknowledged and rewarded. We are – as we’ve always known anyway – officially the best business travel company in the UK.

Travel Businesswoman of the Year

February 2024

GTM Director Natalie Pawley, has been named as the Travel Businesswoman of the Year for 2024.

Natalie, who received her award from Woking MP Jonathan Lord at the Palace of Westminster, was delighted to receive the trophy, which adds to recent awards for the company from The Advantage Travel Partnership and Focus Travel Partnership.

Jonathan Lord said

I was very pleased to present Natalie with her award as Travel Businesswoman of the Year. As MP for Woking, it’s always gratifying to see businesses from the constituency thriving. So, congratulations to Natalie and all her colleagues at a great Woking business. 

Natalie added,

This is a great honour, but it also throws down the gauntlet to me: I will be continuing to work hard to lift women within Global Travel Management, so that we can continue to offer the best all-round service to our customers. 

Travel Bulletin Star Awards Finalist

December 2023

We’re immensely pleased and proud to have been nominated as a finalist in the highly coveted Travel Bulletin Star Awards for 2023.

This nomination is in the new, crucial category, the Star Sustainability Initiative. The award has been introduced to recognise the efforts the travel industry is making to adopt sustainable policies and practices.

As the inaugural travel management company to launch a sustainable offering with our partners Trees4Travel, we’ve been recognised for the tremendous success and achievements of the GTM Carbon Offset Programme, as well as the wider efforts of Global Travel Management to head towards – and beyond – net zero across all aspects of the business.

Advantage Travel Partnership Spotlight Award

December 2023

Scott Pawley, Global Travel Management’s Managing Director was nominated for a Spotlight Award by industry consortium the Advantage Travel Partnership.

The annual award singles out one person who has made a significant contribution to the industry over the course of – in Scott’s case – many years.

After the award ceremony in London, Scott said,

This award is a great honour for me, because it’s bestowed by the incredibly well regarded, hard working team of travel professionals at The Advantage Travel Partnership. I am very pleased to have been presented with this award and I would like to thank Julia Lo Bue Said and the team at Advantage.

This award is for the work we are doing at Global Travel Management Ltd. It’s in recognition of the work we have done to deploy the most cutting-edge technology for our customers. Like Your Concierge, the travel assistant driven by the latest machine learning and artificial intelligence technology. Like PinPoint, the traveller tracking and corporate duty of care tool. Like GTM Online, the corporate self-booking tool. And like our app, which delivers real-time travel itinerary information to the palms of travellers’ hands.

It’s also in recognition with the work we do with our partners at Trees4Travel, enabling us to expand the forest of trees we and our customers have planted to combat the greenhouse gas emissions from business travel – and from every aspect of our business. 

Advantage Travel Partnership Marketing Campaign of the Year

December 2023

Global Travel Management has been named the winner of the annual Advantage Travel Partnership award for the industry’s best marketing campaign.

The Best Marketing Initiative/Campaign 2023 was awarded to Global Travel Management’s Sales and Marketing teams at the annual Big Celebration Lunch in London.

The award was collected by Global Travel Management Marketing Director Mark Wilson who said,

I am very pleased the work we do to share information on the business travel industry has been recognised by Advantage. Each week we craft emails which highlight the latest developments in the industry in a light-hearted and informative way. We are used to receiving compliments for the content of the emails, but to receive recognition from Advantage is hugely welcome.

The business travel industry is fast-moving and constantly-developing. So we work hard to make sure people are aware of the important issues that face business travellers, bookers and those with an interest in the sector.

Focus Travel Partnership Outstanding Contribution

November 2023

Global Travel Management Sales Director Paul Baker has received an honour from the Focus Travel Partnership.

Paul has been singled out for his on-going work in the partnership’s Air Steering Group, which sets the commercial and technical relationship between airlines and Focus Travel Partnership members across the United Kingdom.

In their commendation, Focus stated that Paul – a key member of the Air Steering Group since its inception – is key to the relationship between Focus membership and airlines. Focus stated,

Paul’s input is instrumental in the dialogues that take place with our airline partners and often the results that come from those dialogues. He brings the operational element of using fares and gaining access to support channels to the table so these can be addressed with relevant airlines across the Central team’s wider remits. In addition, he regularly raise topics and suggestions to peers in the Steering Group so that open dialogues about challenges and opportunities for the whole Focus partnership can be assessed.

Dave

KLM’s Digital Travel Credential: revolutionising border checks at Schiphol

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This morning – 29 February 2024 – flight KL672 from Montreal touched down at Schiphol Airport, marking a significant milestone in travel technology. Passengers aboard this flight experienced the efficiency and convenience of the Digital Travel Credential (DTC) combined with Tap & Go technology, streamlining their journey through border checks.

The pilot project, running until 31 March 2024, aims to evaluate the effectiveness of DTC, a digital copy of passport information, alongside facial recognition technology at border control. Facilitated by the European Commission (EC), the initiative involves collaboration between the Dutch government, Amsterdam Airport Schiphol, KLM, and technology provider IDEMIA.

According to the EC’s request, the pilot project explores the practical application of DTC in the border process, aligning with the EU’s ongoing efforts to develop policies for digital travel documents. This could potentially revolutionize boarding and border control procedures in the future.

Passengers flying KLM from various Canadian cities to Amsterdam, including Calgary, Edmonton, Toronto, Vancouver, and Montreal, are invited to participate in the pilot project. Eligible participants, holding Belgian, Dutch, or Canadian passports and aged over 18, receive an invitation from KLM to join. They can upload their passport information and a facial photo via an app, enabling pre-arrival checks by border control authorities.

Upon arrival at Schiphol, participants proceed through a designated DTC Tap & Go border gate. A facial scan retrieves their DTC information, and passengers simply tap their passports against the gate reader. If the DTC matches the presented passport with no irregularities, crossing the border becomes seamless. Despite the digital advancements, physical passports are still required for this pilot project, aimed at expediting the border process for travellers.

With airports experiencing a surge in passenger numbers, there’s a growing need for innovative solutions to streamline security procedures.

Barry ter Voert, Chief Experience Officer and EVP Business Development at KLM, emphasised the airline’s commitment to enhancing the passenger journey. He states,

Digitisation provides an opportunity to make these checks faster and more efficient for our customers, starting from home.

KLM’s involvement in the trial conducted by the Dutch government underscores its dedication to improving services and sharing expertise in digital advancements.

The DTC1, endorsed by the International Civil Aviation Organization (ICAO), sets the standard for expedited border crossings. By combining DTC1 with biometric authentication, travellers can navigate borders swiftly and seamlessly. The DTC1 contains essential biographical information from the passport’s biographical page and technical elements to verify its authenticity.

Travellers simply tap their passport on a reader and proceed, showcasing the potential of digital innovation in simplifying travel processes.

InfographicDownload

The Digital Travel Credential pilot project at Schiphol Airport marks a significant step towards modernizing border checks. As airports strive to cope with increasing passenger volumes, initiatives like DTC offer a glimpse into the future of seamless travel experiences.

For UK-based business travellers seeking further information on digital travel advancements and streamlined airport processes, contact your Global Travel Management Account Manager.

Dave

Eclipse in the air: Delta’s exclusive Flight 1218 takes you to the heart of totality

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Buckle up for a celestial adventure with Delta as the airline unveils an exclusive opportunity for umbraphiles – those enamoured by total solar eclipses.

On 8 April 2024, Delta is set to operate a special flight, Flight 1218, from Austin to Detroit, offering passengers a unique chance to witness the total solar eclipse from the sky.

Scheduled on an A220-300 aircraft, renowned for its extra-large windows, this flight promises an unparalleled viewing experience for eclipse enthusiasts. Departing from Austin at 12:15 p.m. CT and landing in Detroit at 4:20 p.m. ET, the timing has been meticulously planned to provide passengers with the best opportunity to observe the solar eclipse at its peak.

Eric Beck, Managing Director of Domestic Network Planning, expressed the collaborative effort behind this unique flight, stating,

This flight is the result of significant collaboration and exemplifies the close teamwork Delta is known for — from selecting an aircraft with larger windows to determining the exact departure time from Austin and the experiences at the gate and in the air.

But the celestial spectacle doesn’t end there. Even if you miss the special flight, Delta offers prime eclipse-viewing opportunities on five additional routes on 8 April.

Don’t forget your protective viewing glasses if you’re on these flights:

  • DL 5699, DTW-HPN, 2:59 pm EST departure, ERJ-175
  • DL 924, LAX-DFW, 8:40 am PST departure, A320
  • DL 2869, LAX-SAT, 9:00 am PST departure, A319
  • DL 1001, SLC-SAT, 10:08 am MST departure, A220-300
  • DL 1683, SLC-AUS, 9:55 am MST departure, A320

For ground-based spectators, Delta flies to many destinations within the path of totality, including San Antonio and Little Rock.

Warren Weston, Delta Air Lines Lead Meteorologist, highlighted the significance of the upcoming eclipse, stating,

The April 8 eclipse is the last total eclipse we’ll see over North America until 2044. This eclipse will last more than twice as long as the one that occurred in 2017, and the path is nearly twice as wide.

It’s important to note that while Delta’s plans are designed to maximise time within the path of totality, factors beyond their control, such as weather and air traffic control, could impact timing and aircraft.

As the rare celestial event draws closer, those eager to book this astronomical adventure should contact their Global Travel Management Account Manager.

Dave

IHG expands luxury footprint: Kimpton Hotels & Restaurants debut in Sicily

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Leading hotel company IHG Hotels & Resorts has revealed its latest venture, signing its inaugural Kimpton Hotels & Restaurants property in Italy.

The announcement, part of IHG’s rapidly expanding luxury & lifestyle portfolio, positions it as the second-largest globally.

The Kimpton hotel in Sicily is set to welcome guests in the latter half of 2025 through a management agreement with partner Società Turistica Alberghiera Taorminese.

In a strategic move, IHG has intensified its focus on the Italian market, evident with six luxury and lifestyle openings and signings in 2023 alone.

This includes noteworthy properties like the first urban expression of Six Senses in Rome, InterContinental Rome Ambasciatori Palace and Hotel Indigo Florence.

The next few years should see the addition of Hotel Indigo properties in Turin and Trieste, along with IHG’s inaugural Vignette Collection property, Hotel Alexandra, in Rome next year.

Situated in the charming hill-top town of Taormina on Sicily’s east coast, the 59-boutique bedroom Kimpton hotel will blend heritage with Kimpton’s signature style, irreverence and design-led experiences.

Guests can anticipate a destination dining experience with panoramic views from the breakfast room and bar terrace spanning from Calabria to the Bay of Isolabella.

The Kimpton brand’s unique approach to wellness, extending beyond the expected, will be embodied in the Sicilian property. An outdoor Mediterranean garden, a 20-metre swimming pool, and a tennis court are among the features designed to enhance the guest experience.

Willemijn Geels, VP Development, Europe, IHG Hotels & Resorts, expressed excitement about the partnership with Società Turistica Alberghiera Taorminese. She said,

Italy has long been known for its reputation of luxury travel, breath-taking coastal locations and vibrant communities – and our growth strategy in the country has been designed to complement this.

Following a surge of activity in 2023, which saw us more than double our luxury and lifestyle offerings in this market, we’re now excited to be partnering with Società Turistica Alberghiera Taorminese to expand our presence in Italy with this boutique lifestyle property on the picturesque island of Sicily.

This expansion underscores the demand and trust from our owners to embed IHG’s luxury and lifestyle portfolio in one of Europe’s most coveted leisure destinations.

We look forward to delivering exceptional experiences to our guests and helping them create unforgettable memories once we open our doors in the second half of 2025.

IHG acquired Kimpton Hotels & Restaurants in 2018, continuing the brand’s expansion into Europe and beyond.

The Sicilian property joins a global portfolio that includes Kimpton Vividora Barcelona, Kimpton St Honoré Paris, and Kimpton Fitzroy London.

Raffaele Ranucci, Owner, Società Turistica Alberghiera Taorminese, shared his delight in partnering with IHG to introduce the first Kimpton-branded hotel to Italy. He said,

We are delighted to be partnering with IHG Hotels & Resorts to bring the first Kimpton branded hotel to Italy, in Sicily. This new and exciting chapter means we will welcome visitors to this one-of-a-kind destination once we open our doors in 2025, and provide guests with the unparalleled service, amenities, and experiences the Kimpton brand is known for.

Every Kimpton Hotel & Restaurant aims to foster genuine connections through unexpected, personalised touches, creating an authentic and unscripted guest experience. The Sicilian property is set to embody this ethos, introducing the brand’s culture of heartfelt hospitality and design-forward hotels to Italy.

The Kimpton in Sicily marks IHG Hotels & Resorts’ 30th hotel in Italy and contributes to a portfolio of eight Kimpton hotels across the UK and continental Europe. This is part of Kimpton’s global portfolio of 78 hotels across 12 countries, with a projected addition of 54 hotels by 2025, surpassing the 100-hotel milestone and extending its presence to 20 countries.

For further information about IHG hotels and to make bookings in any of the company’s hotels worldwide, please contact your Global Travel Management Account Manager.

Dave

Heathrow’s timeless tribute: celebrating 60 years since The Beatles’ homecoming

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22nd of February, marks a significant milestone – 60 years since The Beatles’ iconic return to Heathrow Airport following their groundbreaking first tour in North America in 1964.

The legendary band, comprised of John, Paul, George and Ringo landed at Heathrow, then known as London Airport, to a roaring crowd of over 4,000 devoted fans, concluding their two-week journey across the United States.

Abbey Road: Heathrow staff reimagine the cover of the album named after London’s iconic recording studio

In a nostalgic nod to that historic day, Heathrow’s Terminal 5 Passenger Experience Team has come together to pay homage to The Beatles.

They’ve recreated three of the band’s most iconic album covers – Abbey Road, Please Please Me, and Help!.

As the airport reverberates with the timeless tunes of The Beatles, passengers and staff alike are transported back in time to the musical magic of the 1960s.

The journey that sparked “Beatlemania” in the United States began on 7 February 1964, when the band departed on Pan Am flight 101 from Heathrow to New York City, just a week after their hit single “I Want to Hold Your Hand” soared to number one on the Billboard Charts.

The ensuing two-week trip across the United States turned The Beatles into a cultural phenomenon in America, propelling them to unprecedented fame.

Help!: the Beatles’ fifth album contained a stylised semaphore signal

In the six months following their return, the Liverpudlian band achieved a remarkable seventeen Top 40 singles and six number one hits.

Heathrow Airport, with its 78-year history, has been a silent witness to numerous cultural moments, including HM Queen Elizabeth II’s first steps on UK soil after becoming sovereign, the England Rugby Team’s triumphant return following their 2003 World Cup win, and, of course, The Beatles’ departure and arrival for their subsequent 1966 North America tour.

The romantic allure of Heathrow’s welcome embraces extends beyond reality, immortalised in the opening scene of the beloved film Love Actually.

Every day, the airport’s teams witness the same emotional reunions, echoing the sentiment depicted in the film, as Heathrow continues to welcome passengers from all corners of the globe.

Please Please Me: the band’s first album included a picture of the fab four at EMI’s London HQ

As we commemorate this historic day, the echoes of The Beatles’ arrival at Heathrow resonate throughout the terminals.

Heathrow Airport, on the 60th anniversary of The Beatles’ return from their inaugural North America tour, has orchestrated a great tribute.

The Terminal 5 Passenger Experience Team united to recreate the three iconic Beatles album covers – Abbey Road, Please Please Me, and Help! – while the legendary band’s greatest hits resonate through the terminals.

This nostalgic homage encapsulates the spirit of Beatlemania, allowing passengers and staff to bask in the cultural and musical significance of The Beatles’ historic homecoming in 1964.

For information on flights from Heathrow – whether you’re Leaving Home or planning to Get Back – contact your Global Travel Management Account Manager and get your Ticket to Ride.

Wherever you’re planning to fly, We Can Work It Out.

Dave

BT Tower makeover: MCR and Heatherwick Studio join forces for London landmark

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MCR, the third-largest hotel owner-operator in the U.S., has successfully secured an agreement to acquire the BT Tower, one of London’s tallest and most iconic buildings, from BT Group.

This strategic move positions MCR as the owner of the 620-foot Tower and its accompanying podium, spanning a full city block in Fitzrovia, London.

BT Tower: one of London’s tallest buildings

The historic BT Tower, opened in 1965, holds Grade II importance as designated by England’s Historic Buildings and Monuments Commission.

MCR aims to breathe new life into this landmark by repurposing it into a hotel, allowing the public to experience its rich history and architectural significance.

To achieve this vision, MCR will collaborate with London-based Heatherwick Studio, known for their innovative and transformative designs.

Tyler Morse, CEO and owner of MCR, expressed pride in becoming the custodian of the BT Tower, emphasising the commitment to developing proposals that honour its legacy and make it accessible to everyone.

He said,

We see many parallels between the TWA Hotel and the BT Tower. Both are world-renowned, groundbreaking pieces of architecture.

It’s been a privilege to adapt the TWA Flight Center into new use for future generations, as it will be the BT Tower.”

However, the transition will be a gradual process, as BT Group will require several years to vacate the premises due to the intricate task of relocating technical equipment. This extended timeline provides ample room for design development and community engagement before unveiling the finalised proposals.

MCR’s notable portfolio includes owning and operating renowned hotels in New York, such as The High Line Hotel and the TWA Hotel at JFK Airport.

TWA Hotel: MCR’s portfolio includes the iconic hotel at JFK

The latter, a reimagining of Eero Saarinen’s 1962 landmark Flight Center, received a national Architecture Award from the American Institute of Architects. Morse draws parallels between the TWA Hotel and the BT Tower, both being globally acclaimed architectural masterpieces.

Thomas Heatherwick, Founder and Design Director of Heatherwick Studio, expressed excitement about partnering with MCR to reimagine the BT Tower.

Recognising the extraordinary opportunity to revive this important piece of the city’s living heritage, Heatherwick said,

My team and I are thrilled to partner with MCR to reimagine the BT Tower.

This is an extraordinary building and an amazing opportunity to bring it back to life.

We’re excited at the prospect of working with Fitzrovia’s residents and with many thousands of Londoners, to repurpose this important piece of the city’s living heritage.

The BT Tower, a Grade II listed communications tower, has been an integral part of London’s skyline since 1964, dominating the cityscape until 1980.

Besides serving as a communication hub, the tower was open to the public until 1971, featuring a revolving top-floor restaurant.

Since 1984, BT Group has operated the tower, hosting various corporate and charity events on its top floor, with its iconic “infoband” screen regularly displaying messages across London.

As MCR embarks on this transformative journey with Heatherwick Studio, the collaboration promises to rejuvenate the BT Tower, blending history with contemporary design.

For hotel bookings in London, New York and elsewhere, contact your Global Travel Management Account Manager.

Dave

Luxury takes flight: Etihad Airways introduces new inflight collection

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Etihad Airways, in a groundbreaking collaboration with Italian design house Giorgio Armani and luxury beauty brand ESPA, has introduced an exquisite collection of amenity kits and loungewear, elevating the inflight experience for guests flying in The Residence, First, and Business class.

This exclusive partnership brings together the refined elegance of Giorgio Armani with Etihad’s renowned Emirati hospitality, promising an unparalleled journey for passengers.

The new range, set to debut at the end of February, includes bespoke amenity kits for each premium cabin, designer loungewear, and slippers.

For guests in The Residence and First class, a covetable Giorgio Armani and Etihad-branded large folio bag will be presented, available in four collectible colours.

This spacious accessory is not only fashionable but practical, perfect for carrying documents, tablets, or a 13″ laptop post-flight.

In Business class, Giorgio Armani has designed two unisex styles for amenity kits – a clutch bag and a cube. The clutch bag features a contemporary print inspired by the Liwa desert, while the cube boasts a geometric shape for easy packing, ideal for tech products or personal items post-flight.

Packed with luxury ESPA skincare products, plush slippers, eyeshade, earplugs, and a dental kit, these kits cater to the travel wellbeing of Business class passengers.

Luxurious Giorgio Armani and Etihad loungewear and slippers will be gifted to guests flying in The Residence and First class. Crafted with soft, anti-wrinkle fabric, the modern silhouette of the loungewear is inspired by the Abu Dhabi skyline, offering comfort for both relaxation and sleep during and after the flight.

For Economy passengers on flights over six hours, Etihad introduces complimentary tote bags containing inflight essentials, including Beekman hand cream, eyeshade, and earplugs.

The branded tote, available in three collectible designs featuring Etihad’s iconic aircraft liveries, serves as a useful and sustainable gift, as each bag is made from a recycled 500ml PET bottle.

Turky Al Hammadi, Head of Product and Hospitality at Etihad Airways, expressed the airline’s commitment to offering not only convenience and luxury but also sustainable and stylish solutions.

As well as offering convenience, style and luxury inflight, our guests will take home their own co-branded Giorgio Armani amenity bag for use when travelling or at home. These sought-after bags come in collectable colours and styles meaning frequent flyers can build their personal Giorgio Armani collection.

We’re also very proud to introduce a complimentary range of stylish and functional tote bags to our guests on longer flights in Economy. Not only will these bags be a handy gift, but they’ll help us to further reduce single-use plastic.

Etihad Airways continues to redefine the standards of luxury travel, ensuring an unforgettable journey for its discerning clientele.

In conclusion, Etihad Airways invites its passengers to indulge in this elevated inflight experience and build their personal Giorgio Armani collection.

For information on Etihad flights, please contact your Global Travel Management Account Manager.

Dave

Emirates Flight Catering invests in vertical farm pioneer, Bustanica

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Emirates Flight Catering, a global leader in aviation hospitality and one of the world’s largest catering operations, has successfully completed the acquisition of Emirates Bustanica, formerly known as Emirates Crop One.

This strategic move solidifies Emirates Bustanica as a fully UAE-owned company, aligning with the nation’s commitment to enhancing food and water security while advancing its agricultural capabilities.

Vertical farm: Bustanica quality control checks in progress

The acquisition positions Emirates Bustanica to capitalise on local expertise and cutting-edge technology, addressing the escalating demands of the market and contributing to the UAE’s vision of agricultural sustainability.

Situated near Al Maktoum International Airport at Dubai World Central, the 330,000sqft facility of Bustanica stands as the world’s largest indoor vertical farm.

With a remarkable capacity to grow over 1 million kilograms of top-quality leafy greens annually – equivalent to 3 tonnes daily – Bustanica achieves this feat while utilising 95% less water than traditional agriculture.

Under the Bustanica brand, the farm-fresh produce is widely available in major retailers across the UAE, including Spinney’s, Waitrose, Carrefour and Choithrams.

Additionally, airline passengers, including those flying with Emirates, are treated to this exceptional produce in their salads and meals.

Launched in July 2022, Bustanica has rapidly become a prominent player in UAE’s culinary landscape. The brand offers a diverse range of leafy greens, herbs, and microgreens that are designed to be consumed straight from the box. Notably, all produce is grown without pesticides or herbicides, ensuring it remains 100% clean, fresh and nutrient-rich. The selection includes various lettuce varieties, spinach, parsley, and kale.

Leafy greens: Emirates Bustanica uses a hydroponic method to grow salads

Bustanica’s success is attributed to its integration of powerful technologies such as machine learning, artificial intelligence, and patented agricultural methods.

The dedicated in-house team, comprising agronomy experts, engineers, horticulturists, and plant scientists, contributes to the brand’s commitment to excellence.

In a recent development, Emirates Bustanica earned recognition as the preferred produce supplier for COP28, underscoring its dedication to sustainability and environmental responsibility.

Emirates Flight Catering, operating the world’s largest flight catering facility at Dubai International Airport, leads the aviation hospitality sector globally.

The company provides a comprehensive range of services, including airline catering, airport dining, private dining and event catering, alongside food supplies to the HORECA and hospitality industries.

Renowned for excellence, innovation, and sustainability, Emirates Flight Catering consistently delivers exceptional culinary experiences tailored to global consumer preferences.

For information on flights on Emirates, contact your Global Travel Management Account Manager.