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British Airways unveils new safety video celebrating British originality

British Airways is about to launch its latest onboard safety video, featuring airline colleagues and iconic British personalities that showcase what makes Britain unique and original.

The five-minute video, set to premiere on 1 May 2023, is designed to celebrate the timeless quirks and unique people of the UK while ensuring passengers remain safe during their travels.

The video plays on things that are synonymous with the UK, from discussing the weather to enjoying fish and chips by the sea, to show viewers things that make the nation unique.

British Airways employees from across the airline are featured in the video, showcasing their roles on the ground and in the air. British Airways engineer Carl Carpenter even makes a cameo, driving across an engineering hangar while reminding customers to unplug their devices.

The safety video also features some of the Great British public, injecting wit and showcasing Britishness. For instance, when cabin crew member Emily Mae Jackson reminds customers that life jackets should not be inflated inside the aircraft, viewers see the instruction playfully taken out of context with a real-life farmer near Dover and two fishermen on Deal beach in Kent all inflating their life jackets.

Calum Laming, British Airways’ Chief Customer Officer, said:

We have all sat through safety demonstrations before, so we knew we needed to create something different that would capture attention and was totally in line with our British Original positioning. We wanted this to be a real celebration of originality and for us, it is our people who – together with where we’re from – make us unique.

That’s why it was important for us to hero so many of our amazing colleagues doing what they do each and every day for our customers and for each other. We also wanted to inject some wit and showcase Britishness, and all the quirks that put us on the map by shining a light on real life people – from fishermen and chip shop workers to friends hanging out, as well as some well known faces who help put Britain on stage.

So… seats in the take-off position and we hope you really enjoy our new safety video.

The airline’s colleagues star alongside celebrities like Ncuti Gatwa, Little Simz, Robert Peston, Kaya Scodelario, Steven Bartlett, Emma Raducanu, chef Tom Kerridge, and British Airways’ new uniform designer, Ozwald Boateng.

The safety video is part of British Airways’ efforts to champion and showcase British Originality across its customer experience, from its menus featuring the best of British cuisine to its dedicated British Original in-flight entertainment channel.

The airline’s dedication to showcasing the best of Britain is evident in its latest safety video, and business travellers are sure to appreciate the unique blend of wit, charm, and safety that British Airways has presented.

Later this year, a second version of the safety video featuring the airline’s colleagues in its new uniform will be released, giving customers even more reasons to fly with British Airways.

British Airways partners with Learning Rose to offer Visual Guide for autism-friendly flying

British Airways has announced a new partnership with Learning Rose, an organisation that creates support material for individuals with autism, in recognition of World Autism Acceptance Week.

As part of this partnership, British Airways has become the first airline in the UK to produce a Visual Guide to Flying, which has been endorsed by the National Autistic Society.

First: British Airways becomes the first airline in the UK to launch a visual guide to flying

The guide can be downloaded from the airline’s website, and it uses simple icons and text to describe different parts of the flying experience to help customers with autism prepare for their journey and feel comfortable during their flight.

The Visual Guide is just the first initiative of the partnership, and it is accompanied by British Airways staff training and support, as well as bespoke staff consultation sessions, to ensure that the airline’s staff are equipped with the knowledge and skills to provide the best possible service to customers with autism.

British Airways has a dedicated customer care team that customers can liaise with to discuss and arrange appropriate assistance for each individual, whether that be assistance through the airport and on board, pre-allocation of seats, or updating a booking to ensure cabin and ground crew are aware of any support that customers may require.

Rebecca Taylor, founder of Learning Rose and a former British Airways cabin crew member whose son has autism, is proud to partner with British Airways to help ease travel anxieties that people with autism may face.

She said,

I know from both my experience working as cabin crew and from travelling with my son that flying can sometimes be overwhelming for people with autism, so I am delighted to be working with British Airways to help ease any travel anxieties that people with autism may face.

British Airways was the first UK airline to be awarded the renowned Autism Friendly Award by the National Autistic Society, and the first formally to recognise the sunflower lanyard scheme, partnering with Hidden Disabilities Sunflower.

Calum Laming, Chief Customer Officer at British Airways said,

At British Airways we welcome more than half a million customers who require special assistance each year and we’re fully committed to making sure our service is accessible to all. We’re always looking for ways to improve the experience for customers with visible and non-visible disabilities. Our partnership with Learning Rose is just one of the many initiatives we have in place to make flying as stress-free as possible and we’re looking forward to further strengthening and enhancing our partnership going forward.

There are dedicated check-in areas at London Heathrow Airport for those requiring additional assistance, and customers have the option to add any requirements to their booking in advance of traveling through the ‘Manage My Booking’ tool on ba.com.

As a UK-based business traveller, if you or someone you know has autism and will be traveling with British Airways, this new partnership with Learning Rose could be very helpful. The Visual Guide to Flying, endorsed by the National Autistic Society, provides a simple and easy-to-use guide to help customers with autism prepare for their journey and feel comfortable during their flight. In addition, the airline’s dedicated customer care team can assist with arranging appropriate assistance for each individual, whether that be assistance through the airport and on board, pre-allocation of seats, or updating a booking to ensure cabin and ground crew are aware of any support that customers may require.

British Airways’ commitment to making its service accessible to all, as well as its recognition by the National Autistic Society, demonstrates its dedication to providing a comfortable and stress-free travel experience for all of its customers.