Global Travel Management | Business Travel Specialists

British Airways to launch Gatwick – Milan route

21, March 2019/in News /by Paul

Customers will soon be able to reach Milan from Gatwick with a year-round British Airways route to Milan Bergamo. The six-per-week service launches on 1 September 2019.

Milan is Italy’s second city and is a renowned centre for art, commerce, design, education, entertainment, fashion, finance, healthcare, media, services, research and tourism.

Bergamo Airport is conveniently nestled between some of Italy’s most picturesque lakes and Milan. The airport is 45km from the fashion capital. And for customers wishing to extend their business trip and to enjoy an extended sunshine escape, Bergamo is the closest gateway to Lake Como and driving distance from Lake Garda, as well as the Franciacorta Wine Region. Bergamo also borders the Alps, providing access to a number of ski resorts during winter.

Adam Carson, British Airways’ Managing Director of Gatwick, said:

Milan Bergamo adds another exciting destination to our Gatwick network and is perfectly located for a city break, a summer visit to the lakes or even a skiing holiday in the Alps.

From Gatwick we fly to over 70 destinations as our network continues to expand we’re adding new routes designed to appeal to both leisure and business customers.

Paul Baker, Sales Director of GTM, said:

Flying from Gatwick enables BA’s Milan-bound passengers additional choice and convenience. And, as Milan Bergamo is perfectly located for the sunshine of Lake Como and Lake Garda, it’s a great way to turn a purely business trip into a “bleisure” trip – something more people are asking us to arrange for them.

Seats are available to book from today with flights operating from 1 September, every day of the week apart from Saturday. Fares start from £25 one-way in Euro Traveller and £99 in Club Europe. They can pick from a range of savings by destination and cabin while still collecting Avios and Tier Points on their bookings.

To book a flight to Milan from Gatwick, contact your GTM Account Manager.

BRITISH AIRWAYS UNVEILS ITS NEW "CLUB SUITE" AND A350 AIRCRAFT

British Airways unveils its new A350 aircraft and the new business class “Club Suite”

18, March 2019/in News /by Paul

British Airways has unveiled its highly-anticipated new business class seat – Club Suite – and confirmed it will arrive on the first of its A350 aircraft in July.

The airline’s sophisticated and newly-branded Club Suite offers direct-aisle access, a suite door for greater privacy and luxurious flat-bed seats in a 1-2-1 configuration. Boasting 40% more storage, including a vanity unit and mirror, Wi-Fi, a 17″ or 18.5″ inflight entertainment screens, high definition gate-to-gate programming, and USB power; every aspect of British Airways’ Club Suite has been designed for today’s customer.

The A350 aircraft itself will also promote a feeling of well-being, space and calm due to its reduced noise levels, high ceilings and ambient lighting which is intended to compliment the time of day and outside light. Customers will leave their flight feeling rested thanks to higher levels of humidity and refreshed air as the cabin pressure is equivalent to an altitude of just 6,000 feet. There are also environmental benefits to flying on the state-of the-art A350 as 25% lower fuel burn significantly reduces CO2 emissions.

As well as a new 56-seat Club World cabin, the three-cabin A350 will feature the latest World Traveller Plus cabin (56 seats) with new furnishings including a plush new pillow and warm quilt, new amenity kits and an enhanced service and an improved dining experience. The World Traveller (economy) cabin offers 219 seats. Customers will also benefit from high-speed Wi-Fi, allowing travellers to browse the internet on their personal electronic devices.

The airline, which is marking its centenary this year, will roll out the new suites in a carefully managed programme designed to minimise disruption to customers.

During phase one, the first A350 aircraft will start some short-haul flying between London and Madrid to allow the airline’s teams to perfect their customer service delivery and familiarise cabin crew with the aircraft layout.

In phase two, from 1 October 2019, the aircraft will begin long-haul flying. During this period another three A350 aircraft will join the British Airways fleet and two Boeing 777 aircraft will also be retrofitted with the new cabin.

At the start of 2020 phase three will begin which will see British Airways rolling out its Club Suite on further long-haul aircraft across the network.

Alex Cruz, British Airways’ Chairman and CEO, said:

The arrival of our first A350 featuring our new Club Suite is one of the most exciting developments in our £6.5 billion investment programme.

Each new suite has direct aisle access and comes with a personal door – design features which were incorporated as a direct result of the feedback we’ve had from our customers. We’ve worked hard to ensure every aspect of the Club World experience from the lounges we’ve refreshed, to the new gourmet menus from Do&Co on flights from Heathrow, and the luxurious bedding we’ve introduced from The White Company exudes the very British style and quality customers expect from us.

At British Airways we have one of Europe’s largest long-haul fleets and most far-reaching global networks, so it will take some time to make the cabin available to everybody. We hope that as more customers have the chance to experience it, they’ll enjoy travelling in it as much as we’ve enjoyed designing it.

Paul Baker, Global Travel Management’s Sales Director, said:

British Airways has invested significant time and money in producing the Clube Suite product. It offers GTM’s clients with the things they tell us they want most: Wi-Fi, power sockets, flat-bed seats and more storsge. At GTM, we like to make sure we are offering the best-possible service to all business travellers. And BA’s offering appears to be doing exactly the same.

As part of British Airways’ £6.5 billion investment for its customers, the airline is also delivering changes to its First, World Traveller Plus and World Traveller cabins, delivering exceptional new restaurant-style catering from Do&Co, rolling out industry-leading Wi-Fi on board and opening new lounges across the world.

Contact your GTM Account Manager when you want to book on First, World Traveller Plus or World Traveller on British Airways routes.

Four in five travellers have trouble sleeping

17, March 2019/in News /by Paul

A global study commissioned by InterContinenal Hotels Group has revealed that a lack of sleep is a primary concern for travellers, with four in five stating they have trouble sleeping when travelling away from home.

The launch of the findings coincided with World Sleep Day, an annual day devoted to tackling important sleep issues.

The findings from the survey revealed:

The business traveller loses around 58 minutes of sleep each night when staying away from home, averaging just five hours and 17 minutes of sleep, per night.
The biggest causes of a restless night’s sleep for those travelling are:
- Different environment (44%)
- Unfamiliar noises (35%)
- Working late (35%)

Dr. Steven W. Lockley, Associate Professor of Medicine, Harvard Medical School commented:

It’s no secret that travelling can be challenging for our health, particularly when it comes to maintaining our normal sleep patterns. Light is the major environmental time cue that resets the circadian clock in our brains each day, which is easily thrown off when travelling.

Over two thirds (67%) of those surveyed stated they feel more tired when they are away from home. To aid sleep, nearly a half either try listening to music (47%) or watching TV (45%) to try and fall asleep. To help travellers combat a restless night away from home, IHG has piloted the use of portable and versatile JOURNI Mobile Task Light designed to help regulate sleep when travelling.

Dr. Lockley continues:

Light can also be a stimulant, directly alerting the brain, or promote sleep before bedtime, depending on the spectrum and intensity of light exposure. Having greater control of light exposure when travelling can help promote sleep at the right time or wake at the right time, preserving some sense of sleep normalcy when on the road.

Brian McGuiness, IHG’s Senior Vice President of Global Guest Experience, commented:

With so many travellers experiencing sleep disruptions when they’re on the road, we want to do everything possible to make sure our guests at any one of our 16 IHG Hotels & Resorts brands have a restful sleep while staying with us.

We’re excited to be the first hotel company to pilot this technology that uses LED lighting to improve guest sleep, and it’s just one of the many programs we’ve introduced over the years to improve guest experience, such as our Crowne Plaza Sleep Advantage programme with premium bedding and aromatherapy kits and our Holiday Inn pillow menu.

Crowne Plaza Atlanta Airport will be the first IHG Hotels & Resorts property to install the JOURNI Mobile Task Light as part of this pilot project. Guests can easily adjust the light from the blue-enriched white spectrum to boost energy and performance when awake, to the blue-depleted spectrum for use in the evening in preparation for bedtime, to promote a more restful night’s sleep.

Contact your GTM Account Manager when you need to book hotel nights at any IHG hotel property, including the Crowne Plaza Atlanta Airport.

How we fix the aircraft type for passengers

14, March 2019/in News /by Kelly

At Global Travel Management, it is quite common for a passenger to ask what type of aircraft a specific flight is going to use. The good news is that this is information we can provide.

From time to time we have travellers with specific requests about their flights. Most passengers need to know the departure and arrival times, of course. And some passengers make choices based on flight times. But some passengers also want to know what type of aircraft will be used on a given flight.

Sometimes we get requests to make sure the flight booked is a certain aircraft type; other times we have passengers who want to avoid specific models.

We are able to help out passengers with these requests, in two ways.

First, whenever we search for airline fares, we use a system that provides lots of information including the aircraft type used on that flight. We can see what plane the airline intends to use and can use graphical displays to determine which seats are still available to book. So, whenever a passenger wants to make sure their booking is on a certain aircraft model, we can confirm that for them.

Second, once the booking is made, we send the passenger a full itinerary that gives them everything they need to know about their flight booking, including an explanation of the aircraft make and model.

Sometimes, for a number of reasons, an airline may need to change the type of aircraft used for a particular flight after the booking is made. But it is very useful for passengers who have specific preferences to be able to know what aircraft is planned for a journey before making the decision to book.

This is another way we are happy to help passengers have the best experience on business trips.

Global hotel pipeline hits record highs

12, March 2019/in News /by Paul

The hotel industry continues to boom, with a record high of more than 2.2m hotel rooms in the pipeline – a 6% increase over the last year.

Lodging Econometrics, the global leader for hotel real estate intelligence has released its year-end Global Construction Pipeline Trend Report, which compiles the construction pipeline counts for countries and markets around the world. At the close of 2018, LE analysts state that the total global construction pipeline hit record highs with 13,573 projects/2,265,792 rooms, a 7% increase in projects year-over-year.

The global pipeline has ascended for eight consecutive years after reaching its cyclical low in 2010. All regional pipelines, with the exception of South America, continued their upward trend year-over-year. Four of the seven global regions reached all-time highs in 2018: Europe, Africa, Middle East and Asia Pacific.

There are a record high 6,352 projects/1,172,591 rooms currently under construction worldwide. Projects scheduled to start construction in the next 12 months are at 3,860 projects/572,483 rooms. Projects in the early planning stage stand at 3,361rooms/520,718 projects, also at an all-time high. The United Kingdom the pipeline is 266 projects/38,590 rooms.

Around the world, the cities with the largest pipeline counts are New York City with 171 projects/29,457 rooms, Dubai with 168 projects/49,943 rooms, and Dallas with 163 projects/19,476 rooms. Los Angeles follows with 147 projects/23,404 rooms, and Guangzhou, China with 132 projects/28,694 rooms.

The leading franchise companies in the global construction pipeline by project count are

Marriott International with 2,544 projects/420,405 rooms
Hilton Worldwide with 2,252 projects/333,209 rooms
InterContinental Hotels Group (IHG) with 1,716 projects/249,379
rooms
AccorHotels with 966 projects/177,052 rooms.

These four companies account for 55% of all projects in the global pipeline.

Contact your Global Travel Management Account Manager next time you need to book a hotel room, anywhere in the world.

Gender balance is not a women’s issue, it’s a business issue

Gender balance is important to us at GTM

7, March 2019/in News /by Natalie

All day, every day, we aim to ensure that Global Travel Management is among the leading businesses in terms of gender balance. Because, as our Director, Natalie Pawley says, “gender balance is not a women’s issue, it’s a business issue”.

Natalie was the first Company Secretary when GTM started in 1997. And, since then, she has been proud of the way in which the business treats, trains, nurtures and promotes women.

GTM has always had a positive gender balance. Since we started the business, we have always been a women-majority company. Women take key roles in every part of the business, from administration and reservation roles to business development, account management and operational positions, we are proud to ensure that women are well represented throughout the organisation.

How can you ensure you’re offering a comprehensive service to clients unless you are able to share the same issues they have? By employing accomplished women in every area of the business, we are able to empathise with issues facing the growing numbers of female business travellers.

We make sure that GTM is a flexible, accommodating environment for women. So we have a shift pattern designed to ensure employees’ work-life balance is kept in check; we have some staff who split their hours around family commitments; and we have been lucky enough to be able to accommodate great staff who have chosen to return to work after maternity leave and work in part-time, job-sharing positions. We even have a bring-your-dog-to-work rota that has proven popular among the staff that have to juggle home responsibilities with work.

Every year we work with Guildford College to offer places to some of the most talented students, so we can pass on knowledge to the next generation of leaders in the business travel industry. It comes as no surprise that, this year, the two candidates joining us are both women.

I am really pleased that, after more than twenty years, GTM is still at the forefront of businesses in terms of gender balance. I may have been the first Company Secretary and the first female Board member, but I am just as proud that the students we have recruited for work experience are women and the most recent addition to the Board is a woman.

As you might expect from an award-winning travel company, we are continuing to head in the right direction.

Flights will continue in the event of a no deal Brexit

BREXIT: Advice for travellers

7, March 2019/in News /by Paul

Today (7 March 2019) the UK government confirmed details of measures that will ensure flights will continue if the UK leaves the EU without a deal.

This follows the publication of technical notices in October 2018 which clearly stated that the UK would adopt a pragmatic approach to securing flights.

This announcement comes as the EU is also about to finalise its no deal aviation regulation that will protect UK airlines flying into Europe. Both these proposals will ensure continued aviation connectivity in any scenario.

Aviation Minister Baroness Sugg said:

Measures put forward by the UK and the EU will ensure that flights can continue in any scenario; deal or no deal.

This is good news, not only for the industry but most importantly it reaffirms the fact that passengers can book flights with confidence, as normal.

We expect these contingency measures will never be needed and our efforts remain focused on securing a deal from the EU.

The government has set out how it will reciprocate to EU airlines the rights granted to UK airlines by the regulation.

Around 164 million passengers travel between the UK and the EU each year so these measures will ensure that passengers can continue to take business and leisure flights in a no deal scenario.

This announcement gives industry certainty and the public the assurance needed to book and fly with absolute confidence.

These proposals are a no deal contingency measure and will only come into force if the UK leaves the EU without a deal. The UK remains committed to securing a deal but continues to prepare for all scenarios.

ABTA has welcomed UK Government’s confirmation that flights will continue in a no-deal Brexit. Mark Tanzer, Chief Executive of ABTA – The Travel Association said

Today’s announcement provides further assurance that, whatever the outcome of Brexit, travellers can continue to book holidays and business trips with confidence.

Europe is the most popular holiday destination for UK travellers with 58 million trips¹ made to the continent each year. More than three in five people² are planning to take a trip to Europe this year, so travellers will be pleased to see the final confirmation from the UK on their ability to fly even in the event of a no-deal.

It’s worth remembering that if the UK and the EU agree a deal, we will be in a transition period and everything will stay the same for travel until the end of 2020 – meaning people can continue to travel to the EU exactly as they do now.

While it is encouraging that there are plans in place for a no-deal scenario, we encourage politicians to work to avoid a no-deal Brexit.

ABTA and its Members are offering advice to holidaymakers and business travellers heading to or from the UK after Brexit – with the latest information available at abta.com/Brexit.

First Class investments from British Airways

7, March 2019/in News /by Paul

British Airways is set to deliver significant changes to the onboard product and service in its First cabin as part of its £6.5bn investment for customers.

The new look and feel, set to take to the skies from 31 March, will include new bedding, amenities and menus that would not look out of place in a five-star British hotel.

The airline’s First customers will be offered super-soft, sophisticated new male and female loungewear designed exclusively by luxury British fashion brand, Temperley London. The loungewear will be coupled with bespoke British Airways amenity bags, featuring Temperley’s “Star” design. The bags will be filled with products from No 1 British Skincare brand, ELEMIS, including products from the highly sought after ULTRA SMART PRO-COLLAGEN range. The amenity kit contains the essentials to cleanse, revive and hydrate.

The airline’s chefs have also designed new delicious A La Carte menus that focus on fresh seasonal ingredients of British provenance. The new menus will be served on elegant bone china crockery, designed exclusively for the airline by high-end British tableware designer William Edwards. The new tableware will be accompanied by contemporary cutlery from Studio William.

The airline will also be introducing a new signature afternoon tea service, showcasing the great British tradition of high tea. The menu will include a selection of sandwiches, delicate pastries and scones, as well as a wide range of tea infusions.

As part of the changes, British Airways is also investing in new Dartington glassware. Travellers will now be able to enjoy the airline’s fine wines and champagnes from sophisticated stemware, while soft drinks and spirits will be served from elegant cut-glass tumblers.

Carolina Martinoli, British Airways’ Director of Brand and Customer Experience, said:

As part of our £6.5bn investment for customers, we’re changing parts of the travel experience in our First cabin. Our teams of designers, chefs and customer service experts have carefully thought through the details we know matter most to our customers.

In this, our centenary year, we’ve sought out some of the best British designers and manufacturers to work with to ensure travelling in First with British Airways is an unforgettable experience.

The airline’s First customers will benefit from an improved turndown service for the perfect night’s sleep, thanks to new luxurious 400 thread count bedding, accompanied by a foam fibre mattress topper. Customers will also receive a stylish new day blanket and bolster cushion.

And those wishing to relax and enjoy the 1,000 hours of programmes available on the in-flight entertainment channels, can do so through high performance headphones crafted by Meridian, the British Pioneers of High Resolution audio.

American Airlines applies for additional service at Tokyo’s Haneda Airport

27, February 2019/in News /by Paul

American Airlines has submitted an application to the U.S. Department of Transportation to operate additional services to Tokyo Haneda from Dallas/Fort Worth, Los Angeles and Las Vegas.

American’s application is a result of the U.S. and Japan reaching a tentative agreement to expand access at Haneda, which would open up to twelve additional daytime slot pairs for U.S. carrier operations.

American Airlines President Robert Isom said,

Tokyo is an important hub for our Pacific Joint Business with Japan Airlines. Enhanced service at Haneda would give our customers better access to downtown Tokyo and open up JAL’s domestic network with flights to destinations like Osaka, Sapporo and Fukuoka.

American currently operates one daily flight between Los Angeles and Haneda, which began in 2016. An additional flight from Los Angeles would provide American’s customers with even more options and a convenient schedule between Tokyo and the airline’s West Coast hub. Additionally, Dallas Fort Worth, American’s largest hub, serves as an important gateway to Asia with proven local and connecting traffic. With two daily flights, customers travelling from Haneda to Dallas Fort Worth would be able to connect to and from more than 800 daily flights and more than 200 destinations throughout American’s vast network.

American’s proposed Haneda service would be operated as part of the airline’s Pacific Joint Business with JAL. The Pacific Joint Business was established in 2011 and covers travel among 11 countries in Asia and North America. It allows the two airlines to coordinate schedules, network and service to give more than 3.1 million annual customers access to up to 23 daily trans-Pacific flights from 15 gateway cities in Asia and North America.

Delta proposes flights between Haneda and 5 new US cities

26, February 2019/in News /by Paul

Delta Air Lines has filed an application with the U.S. Department of Transportation to launch daily daytime services between Tokyo-Haneda airport and Seattle, Detroit, Atlanta and Portland, as well as a twice-daily service between Haneda and Honolulu.

Delta’s proposed routes would be the only direct service offered by U.S. carriers between Haneda, Tokyo’s preferred airport for business travellers and the closest to the city centre, and the communities of Seattle, Portland, Atlanta and Detroit.

Together with the carrier’s existing service to Haneda from Minneapolis/St. Paul and Los Angeles, these new routes would bring Delta’s proven operational reliability and exceptional service to more customers travelling between a broad network of U.S. cities and Tokyo’s preferred airport.

Additionally, Delta’s proposal provides a competitive alternative for consumers to the service offered by other U.S. carriers and their Japanese joint venture partners, ANA and JAL.

Delta’s existing service to Haneda from Minneapolis/St. Paul and Los Angeles has already delivered substantial consumer benefits, including transporting over 800,000 passengers since the inauguration of daytime flights. The airline claims its proposal for additional service would:

Provide more attractive flight times for customers arriving and departing Haneda while enhancing connecting opportunities in the Pacific Northwest, Southeast, and Northeast;
Facilitate the development of trade and tourism between five of the largest U.S. metropolitan areas and Tokyo;
Serve a geographically diverse set of markets and communities through the comprehensive route networks offered at each of Delta’s hub gateways;
Provide additional capacity and greater convenience for the large business communities in all of these proposed gateways.

Delta has served the U.S. to Japan market for over 70 years, and currently offers seven daily departures from Tokyo with connections to over 150 destinations across the U.S and Latin America. The airline will launch a new service in April between Seattle and Osaka in partnership with Korean Air. Additionally, last year, Delta began partnering with Michelin consulting chef Norio Ueno to create meals for all cabins of service for flights to and from Japan.

Pending government approvals, the new routes would launch with the summer 2020 flying schedule.

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