Changi re-opens T2

Changi Airport Group has announced that operations in Terminal 2 will resume on 29 May 2022, the first phase of the terminal’s reopening as the airport prepares to meet the expected increase in passenger traffic in the months ahead.

Closed for upgrading works since May 2020, T2’s phased reopening will expand Changi’s capacity. When completed by 2024, the expansion works will raise the terminal’s capacity by five million to 28 million passenger movements per year.

In this first phase of T2’s progressive reopening, key touchpoints such as arrival immigration, baggage claim belts and contact gates at the southern wing of the terminal will be ready for flight operations.

T2 will host mainly peak-hour arrival flights of airlines operating in Terminal 3.

A small number of T3 departure flights may use boarding gates at T2 although passengers on these flights will continue to check in and clear departure immigration at T3.

The expanded T2 will see a larger Arrival Immigration Hall with more automated immigration lanes and special assistance lanes.

The automated immigration lanes will serve Singaporeans and residents who have enrolled their iris and facial biometrics with the Immigration and Checkpoints Authority, as well as eligible foreign visitors who have done the same upon their arrival in Singapore.

The airport claims that, ‘as more passengers are enrolled, the number of automated immigration lanes will be increased. As for the special assistance lanes, these feature a wider width than conventional lanes, allowing passengers with mobility aids, as well as big family groups, to clear immigration more easily’.

In the Baggage Claim Hall, there will be three collection belts, with one that has been lengthened to handle more bags.

Mr Tan Lye Teck, CAG’s Executive Vice President of Airport Management, said

CAG is encouraged to see the strong pickup in travel demand and has worked closely with our partners to bring forward the progressive reopening of T2 ahead of the June travel peak to meet this demand.

The start of flight operations at T2 will provide more capacity to support our airline partners, who are also gearing up to serve more passengers in the months ahead. T2 will reopen in phases over the next two years to support Changi’s recovery as a regional air hub.

Air France-KLM and IndiGo codeshare takes off

Air France-KLM and IndiGo, India’s leading carrier, have implemented the extensive codeshare agreement announced in December 2021.

IndiGo: Air France and KLM customers now have access to 30 destinations in India

With this partnership, Air France and KLM will ultimately offer their customers access to 30 new Indian destinations and a large number of round-trip combinations for both business and leisure purposes.

Customers will be able to fly to the destination of their choice with one single booking. Flying Blue members will also be able to earn miles on all routes covered by this agreement.

On departure from their respective hubs in Paris and Amsterdam, Air France and KLM already serve four destinations in India: Delhi, Mumbai, Chennai and Bengaluru.

On departure from the multiple points in India, Air France and KLM will open up their global network of over 300 destinations to IndiGo customers, with more than 120 destinations in Europe and about 50 in the Americas.

Henri de Peyrelongue, EVP Commercial Sales Air France-KLM said:

We are very proud at Air France-KLM to be the first major European airline group to initiate cooperation with IndiGo. This codeshare agreement will allow us to increase our local footprint and to improve connectivity between India – one of the fastest growing markets – and the rest of the world, via our Paris-Charles de Gaulle and Amsterdam-Schiphol hubs. For our customers this means an enhanced network with as many as 30 new destinations in India, as well as increased roundtrip possibilities for both business and leisure travel.

Sanjay Kumar, Chief Strategy & Revenue Officer, IndiGo said,

We are pleased to commence the partnership with one of the strongest European airline groups, Air France-KLM. This codeshare is in line with our mission to provide air connectivity and affordable fares across India and to international destinations. As this summer sees a huge interest in international travel after a hiatus of two years, the codeshare will extend our on-time, affordable, courteous and hassle-free travel experience across 30 incredible Indian destinations to Air France-KLM customers.

Codeshare flights are now available to book through Global Travel Management.

Wizz Air to form new airline, based in Malta

Wizz Air, ‘Europe’s fastest growing ultra-low-cost airline’ has announced it intends to file an application for its Maltese subsidiary to be granted an Air Operator’s Certificate.

Subject to confirmation of its AOC Wizz Air Malta may begin operations in October 2022 with Malta-registered aircraft.

Wizz Air Chief Executive Officer, József Váradi said:

József VáradiL constantly evaluating

We are pleased to announce our intention to establish a new airline subsidiary in Malta.

Wizz Air is constantly evaluating the structure of its business and exploring options to establish new AOCs and bases in Europe and beyond.

The successful establishment of Wizz Air Malta later this year will help to reinforce our strong position and support our expansion plans in Europe.

We look forward to working with EASA and the Maltese CAA to take this application forward.

Patrick Ky, Executive Director of EASA, said: 

Patrick Ky: looking forward

This will be a new step in the already well-established cooperation between the Agency, the Maltese Civil Aviation Directorate and Wizz Air.

This new set-up, where one group will operate multiple AOCs based in different Member States, but overseen by the same Competent Authority, demonstrates the possibilities available through the transfer of responsibilities to EASA.

We are looking forward to working together on the issuance of this brand-new AOC and the subsequent oversight activities.

Capt Charles Pace, Director General of the Civil Aviation Directorate Malta, stated:

Capt Charles Pace: an honour

It is an honour to have Wizz Air as one of the Airlines selecting Malta as one of their Principal Places of Business.

The team effort and approach of CAD has once again been proven to be a winning formula.

I would like to take this opportunity to thank the CEO and Board of Wizz Air for their trust, and I look forward to working with EASA and Wizz Air in issuing the AOC and AOL.

Munich-Zurich Airport to be the first international ‘SWISS Air Rail’ route

SWISS is expanding its collaboration with SBB Swiss Federal Railways on its intermodal transport service, which will in future be known as ‘SWISS Air Rail’.

From July 2022 onwards, SWISS customers can take advantage of the first-ever international rail/air connection in the form of a new train service between Munich Hauptbahnhof and Zurich Airport.

SWISS Air Rail services in Switzerland are also set to be further expanded in collaboration with SBB.

Swiss International Air Lines (SWISS) is intensifying its collaboration with SBB Swiss Federal Railways to expand its intermodal rail/air travel product under the new name of ‘SWISS Air Rail’. The new Munich-Zurich Airport route joins the existing rail/air services between Zurich Airport and the SBB stations of Basel SBB, Lugano and Geneva which have been gradually established over the past few years under the ‘Airtrain’ name. The new Munich service is the first such rail/air connection between Zurich Airport and a point in a neighbouring country.

From 1 July 2022, travellers holding a SWISS flight ticket can take advantage of rail services between Munich Hauptbahnhof and Zurich Airport which can be seamlessly combined with their flight.

SWISS Chief Commercial Officer Tamur Goudarzi Pour said,

Tamur Goudarzi Pour

Together with SBB, we’re taking a big further step forward in offering our customers complementary travel options.

We are jointly seeking to provide smarter combinations of rail and air transport wherever these make sense.

And we’re marking a particular milestone here in offering – with Munich – our first-ever international SWISS Air Rail connection.

Véronique Stephan, SBB’s Head of Passenger Services Markets said,

I am delighted that it will now be easier to combine rail and air travel on the Munich-Zurich Airport route.

This new service will enable SWISS customers living a short or a medium distance away from SWISS’s Zurich hub to make greater use of rail connections to get to and from the airport.

And with these quick and direct new rail services, they’ll enjoy the best possible connections with their SWISS flights.

Véronique Stephan

The timetable for the new SWISS Air Rail service between Munich Hauptbahnhof and Zurich Airport offers SWISS travellers a choice of six SBB trains a day in each direction. Trains may also be boarded or left in Bregenz en route. The rail ticket is included in the SWISS air fare, and can be booked now together with the flight ticket by customers of Global Travel Management.

As on all its other SWISS Air Rail routes, SWISS offers users of the service guaranteed connections in the event of a delay.

SWISS customers using SWISS Air Rail who are Miles & More members will earn status and award miles on their SWISS Air Rail ticket, too, with the number of miles earned depending on their connecting flight and class of travel. SWISS First and SWISS Business travellers using SWISS Air Rail will also travel in first class on the train; and both they and HON Circle and Senator status customers can make use of the Munich Hauptbahnhof DB Lounge.

All travellers using SWISS Air Rail from or to Munich will also enjoy automatic seat reservation and free WiFi access. F

The range of SWISS Air Rail options in Switzerland is also to be further expanded together with SBB. The plans include selected new intermediate stops on existing SWISS Air Rail routes from summer 2022 to enable even more SWISS travellers to take advantage of these seamless rail connections to and from SWISS’s Zurich Airport hub.

The Geneva-Zurich Airport service will also allow travellers holding a SWISS flight ticket to join or leave the train in Lausanne, Fribourg or Bern; and the Lugano-Zurich Airport service will offer a similar boarding/leaving option in Bellinzona. SWISS and SBB further plan to introduce improved baggage collection and delivery services for SWISS Air Rail users.

SWISS and SBB aim to work steadily to enhance the rail-and-air-travel combination and further expand their joint product and service portfolio.

Air New Zealand highlights Māori culture and values in new safety video

As New Zealand reopens to the world, Araraurangi Air New Zealand has launched a new safety video – this time it’s the story of the Tiaki Promise. A promise that encourages both New Zealanders and international visitors to care for our place, our culture and our people.

The story follows Tiaki, a young man who boards a waka rererangi (flying canoe) and sets off on an adventure across Aotearoa.

Tiaki and the Guardians rolled out across Air New Zealand’s international and domestic fleet from Monday, 9 May 2022.

With the help of Air New Zealand and Julie (a character that embodies the rest of New Zealand), he visits four Māori guardians including Papatūānuku (the land), Tangaroa (sea), Tāne Mahuta (forest) and Ranginui (sky). Along the way he seeks advice from these guardians on how better to look after them.

Air New Zealand General Manager Brand and Marketing Jeremy O’Brien says as people start to return to Aotearoa, this safety video is an invitation to them to act like guardians while they’re here:

We want tourism to build back better than it was before and part of that is to share with our visitors a sense of kaitiaki – to encourage them to act like guardians of our country. Our Safety Videos are world renowned and through them, we have an opportunity to educate and inspire ourselves, our customers and Aotearoa on the importance of Tiaki and everything it stands for. It’s about being good hosts, and good visitors.

Julie’s character in the safety video is there to show that caring for New Zealand isn’t something Tiaki can do alone. It requires all of us to follow the Promise and commit to protecting Aotearoa for future generations to come.

I’d like to thank Pou Tikanga and storyteller, Joe Harawira, New Zealand Māori Tourism and the New Zealand Māori Arts & Crafts Institute for guiding us, right from concept to the building of the waka, and the cultural formalities we followed throughout. The collaborative effort has helped us share this story and the principles of Tiaki authentically.

The airline worked closely with the New Zealand Māori Arts and Crafts Institute to design the waka and its carvings. From there it was taken to the various filming locations and flown on wires to create real shadows and textures for post-production.

Cutting-edge LED stage screens, used in The Mandalorian TV series, helped to bring the legends of Māori culture to life, and it was this motion technology that created a seamless shift from the real world to the fantastical.

In 2018, Air New Zealand, along with six other organisations, created the Tiaki Promise – a way to educate New Zealand visitors about protecting and enhancing our country – and this safety video builds on the work already at play with the Promise.

The Tiaki Promise sees travellers:

  • Care for land, sea and nature. Treading lightly and leaving no trace.
  • Travel safely, showing care and consideration for all.
  • Respect culture, travelling with an open heart and mind.
A behind-the-scenes view of the Air New Zealand safety video


Changi Airport holds first in-person airline awards ceremony after two-year hiatus

More than 120 representatives from 71 airlines spanning 36 countries converged in Singapore for the annual Changi Airlines Awards after a two-year hiatus.

The event, which celebrates the year’s achievements and recognises airline partners’ contributions to the Changi air hub, was last held in 2019 but suspended in the following years due to the Covid-19 pandemic.

Presentation: Minister S Iswaran presenting an award to Dharminder Hunjan from Gulf Air

A total of 34 awards across three categories were given during the three-hour evening event held at Dusit Thani Laguna Singapore.

The Resilience Award was presented to 25 airlines who have continued to fly to and operate from Changi Airport throughout the pandemic.

The Connectivity Award was presented to two airlines for launching new city links.

Seven airlines were also conferred the New Airline Award from Guest-of-Honour Minister for Transport and Minister-in-charge of Trade Relations S Iswaran.

Passenger traffic at Changi Airport spiked from under 15% of pre-Covid levels in February this year to close to 40%.

82 airlines operate over 3,300 weekly scheduled flights at Changi Airport, connecting Singapore to some 125 cities in 47 countries and territories worldwide.

Emirates launches full Premium Economy experience

Emirates has unveiled its full Premium Economy offering onboard and on ground, and announced it will open this highly sought-after cabin for sale from 1 June 2022.

The new cabin class, which offers luxurious seats, more legroom, and a service to rival many airlines’ business offering, will be available to customers travelling on popular A380 routes to London, Paris, Sydney from 1 August, and Christchurch from December.

Emirates is the only airline in the region to offer a Premium Economy cabin.

Sir Tim Clark, President Emirates Airline said:

As with everything we do, Emirates Premium Economy will be exceptional in its class, with minute attention given to every aspect of the customer experience. Customers trading up from Economy will be getting excellent value.

Since we first introduced our Premium Economy seats in January 2021, the positive response and demand has been tremendous. We currently have six A380s equipped with this cabin class, which limits our initial deployment, but our intention is to offer this experience to many more markets across our network.

This November, we will begin our retrofit programme to install Premium Economy on 67 A380s and 53 Boeing 777s. At the end of the programme, Emirates will have 126 aircraft fitted out with Premium Economy cabins, as well as our latest interiors across other cabins. It is a major investment to ensure our customers continue to have the best experience in the sky.

Dedicated airport experience: Customers can look forward to a dedicated check-in area for Premium Economy at Dubai International airport, or utilise one of the many convenient self-service check in kiosks in the hall to avoid queues.
Luxurious seats: Once onboard,customers will immediately notice the quiet luxury in Emirates’ Premium Economy cabin. A wood panel finishing similar to Business Class sets the cabin’s mood, and each seat is designed to provide optimal comfort and support with 6-way adjustable headrests.

The cream-coloured leather seats have a generous pitch of up to 40 inches, is 19.5 inches wide, and reclines 8 inches into a comfortable cradle position with ample room to stretch out. It also offers calf rests and footrests for additional comfort, in addition to many other thoughtful touches such as easily accessible in-seat charging points and a side cocktail table.

Comfort: Customers can get comfortable under soft, sustainable blankets made from recycled plastic bottles, and snuggle into the generously sized pillow, both designed uniquely for Premium Economy. They can also refresh themselves with the complimentary amenity kits which come in reusable, sustainable bags, and contain items which are all made with some element of recycled or sustainable materials.

Dining experience: Incorporating elements inspired by Business Class, customers will be welcomed onboard with a welcome drink in fine glassware. During meal service, a selection of generous meals made with seasonal ingredients and regional influences will be served on chinaware, accompanied by stainless steel cutlery wrapped in linen napkin. The drinks menu will include a selection of beverages including premium wines and a sparkling Chandon wine. There are also liqueurs available after meals, with chocolates.

On a four-class Emirates A380, the Premium Economy cabin is located at the front of the main deck with 56 seats laid out in 2-4-2 configuration.

On the Emirates Boeing 777, up to 24 Premium Economy seats will be installed in a dedicated cabin section between Business and Economy.

Netherlands: IATA claims airport prices hikes will damage recovery

The International Air Transport Association has warned that a proposed 37% increase in airport charges in the Netherlands risks significant damage to the recovery of air connectivity in the country.

Following a formal review in which IATA and several airlines participated, the regulator for airport charges at Schiphol, ACM, released a decision on 21 April which accepted the airport’s position that due to losses incurred during the Covid-19 shutdown, it must raise airport charges by a cumulative 37% over the next three years.

Air travel has still not recovered from Covid-19, the greatest shock in aviation history. The impacts in the Netherlands were acute: at its height, Covid-19 caused passenger numbers to fall by more than 70%, at a cost of around 200,000 aviation-supported jobs. A gradual recovery is underway, but the foundations are weak.

IATA represents
290 airlines comprising 83% of global air traffic.

IATA’s Connectivity Index shows the Netherlands is still 35% below its 2019 peak. At this crucial time, for the benefit of the Netherlands as a whole, air connectivity should be supported. Unfortunately, ACM’s decision puts the country’s position as one of the most competitive European air transport hubs at risk.

The Dutch regulator’s stance is in sharp contrast with the position taken by other independent regulators in the region, which are trying to fulfil their duties to protect the consumer.

In Spain, the regulator rejected the claims from the airport operator that it needed to recover its pandemic losses. The Spanish regulator calculated that the airport operator had sufficient cash reserves to cover the shortfall and that it would benefit from growing traffic in coming years – and it has frozen charges for the next three years.

Schiphol is in a similar situation, and the regulator should be similarly robust.  Pre-pandemic, Schiphol declared €742 million of dividends over the 2015-19 period, and it has several options to cover its losses. Schiphol can easily finance short-term losses without increasing costs to its customers.

Rafael Schvartzman, IATA’s Regional VP for Europe said

Rafael Schvartzman: ‘Schiphol airport and its regulator have failed’.

Schiphol airport and its regulator have completely failed to consider the exceptional circumstances that were created by Covid-19. The cost recovery system was never expected to operate in circumstances where demand would totally collapse for an extended period due to government- imposed travel restrictions. It cannot be reasonable to dump a 37% increase on airlines and their passengers. Nor is it sensible to put such costs onto air transport in the Netherlands at a time when other cost pressures, including rising environmental taxes, are already damaging the competitive position of Dutch aviation.

IATA is considering an appeal of the decision.

Qantas Group announced major aircraft order to shape its future

The Qantas Group has announced several major fleet decisions that will reshape its international and domestic networks over the next decade and beyond.

These decisions will also improve journeys for millions of people every year, and create over 1,000 jobs as well as many career progression opportunities at the national carrier.

Project Winton

Domestically, Qantas will start the renewal of its narrow body jets as part of ‘Project Winton’ with firm orders for twenty Airbus A321XLRs and twenty A220-300s as its Boeing 737s and 717s are gradually retired.

The first of these aircraft will start to arrive in late 2023, with the order including purchase right options for another 94 aircraft for delivery through to at least 2034.

Project Sunrise

Internationally, twelve Airbus A350-1000s will be ordered to operate non-stop ‘Project Sunrise’ flights from Australia to other cities including New York and London.

These aircraft will feature market-leading passenger comfort in each travel class with services scheduled to start by the end of calendar 2025 from Sydney.

Major aircraft order:
Airbus A350-1000, A321XLR and A220-300 included

All of these next generation aircraft – through their lower emissions, longer range, less noise and better economics – will improve how people travel around Australia and overseas.

Qantas customers can expect more direct routes and therefore less total travel time. They can expect higher levels of cabin comfort. And, particularly on domestic and regional routes, they can expect more choice of flights at different times of day due to different size aircraft for peak and off-peak times.

Qantas Group CEO Alan Joyce said:

Alan Joyce:
A structurally different company

New types of aircraft make new things possible. That’s what makes today’s announcement so significant for the national carrier and for a country like Australia where air travel is crucial.

Throughout our history, the aircraft we’ve flown have defined the era we’re in.

The 707 introduced the jet age, the 747 democratised travel and the A380 brought a completely new level of comfort.

The A350 and Project Sunrise will make any city just one flight away from Australia. It’s the last frontier and the final fix for the tyranny of distance. As you’d expect, the cabin is being specially designed for maximum comfort in all classes for long-haul flying.

The A320s and A220s will become the backbone of our domestic fleet for the next 20 years, helping to keep this country moving. Their range and economics will make new direct routes possible, including serving regional cities better.

These newer aircraft and engines will reduce emissions by at least 15 per cent if running on fossil fuels, and significantly better when run on Sustainable Aviation Fuel. This order brings us closer to our commitment to reach net zero emissions by 2050. Project Sunrise will be carbon neutral from day one.

We have come through the other side of the pandemic a structurally different company. Our domestic market share is higher and the demand for direct international flights is even stronger than it was before COVID. The business case for Project Sunrise has an internal rate of return in the mid-teens.

The Board’s decision to approve what is the largest aircraft order in Australian aviation is a clear vote of confidence in the future of the Qantas Group. Our strategy for these aircraft will see us generate significant benefits for those who make it possible – our people, our customers and our shareholders.

The phasing of this order means it can be funded within our debt range and through earnings, while still leaving room for shareholder returns in line with our financial framework.”

Norse Atlantic Airways launches ticket sales between Norway and the United States

Norse Atlantic Airways has opened ticket sales for flights between Norway and the United States marking what the airline calls ‘a new era for consumers seeking good value, choice and friendly service when choosing to travel across the Atlantic’. 

Fares will start from $129 one-way, including all applicable taxes. The first flight departing from Oslo to New York (JFK) will take place on 14 June.

The airline will also serve Fort Lauderdale (FLL), Orlando (MCO) and Los Angeles (LAX) from Oslo.

Bjorn Tore Larsen, CEO of Norse Atlantic Airways said,

This is a major milestone for all of us at Norse Atlantic Airways and a testament to the dedication and determination of colleagues from across the airline who have made this possible.

Norse now offers the lowest one-way point to point transatlantic fares in the market.

Whether travelling on business, leisure or simply wishing to explore the world, Norse now makes it possible for everyone to explore for less.

Our modern, comfortable and more environmentally friendly Boeing 787 Dreamliners are ready to take to the skies and our pilots and cabin crew are looking forward to welcoming customers on board from June.

Customers are now able to book flights between Oslo, Fort Lauderdale, Orlando and Los Angeles. 

  • Flights from Oslo to New York will commence on 14 June 14th ramping up to daily flights from 4 July.
  • Flights from Oslo to Fort Lauderdale will commence on 18 June operating three weekly flights.
  • Flights between Oslo and Orlando will commence on 5 July operating three weekly flights.
  • Flights from Oslo to Los Angeles will commence om 9 August operating three weekly flights.
Bjorn Torre Larsen: ‘The introduction of affordable Norse Atlantic Airways point-to point flights between Europe and the United States, will benefit both local tourism and businesses’.

Norse Atlantic offers two cabin choices, Economy and Premium.

Passengers can choose from a simple range of fares, Light, Classic and Plus, that reflect the way that they want to travel, and which options are important to them.

Light fares represent Norse’s value option while Plus fares include the maximum baggage allowance, two meal services an enhanced airport and onboard experience and increased ticket flexibility.  

The large, spacious Boeing 787 Dreamliner cabin offers passengers a relaxed and comfortable travel experience with each seat including a personal state of the art entertainment experience.

The Premium cabin offers an ‘industry leading’ 43” seat pitch and 12” recline allowing passengers to arrive at their destination feeling refreshed and ready to explore their destination.

  • Routes and fares from London and Paris to the United States will be announced ‘soon’.
  • More destinations in the United States will be announced soon.