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Dave

Luton boosts digital services for passengers

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London Luton Airport has announced a range of new digital services to improve the passenger experience as travellers return to the airport.

The new services include

  • Unlimited Wi-Fi across the terminal building
  • LLA Market Place, which enables passengers to pre-order food and drink contact-free
  • Portable mobile chargers that can be rented for the duration of a trip
  • Digital kiosks have also been introduced to help passengers navigate the airport and locate shops, restaurants and services

LLA Market Place allows passengers to pre-order food and collect it from stores contact-free, helping to reduce unnecessary queueing. To access the service, passengers can scan a QR code from the armrest of their seat in selected areas or visit marketplace.london-luton.co.uk on their mobile devices.

Passengers will be able to access LLA Market Place, as well as the rest of the internet through the introduction of free and unlimited Wi-Fi available throughout the airport.


Newly installed digital kiosks allow passengers to scan their boarding passes for personalised flight details including boarding time, gate number and the quickest route to the gate and average walking time.

With travellers relying more heavily on mobile devices for boarding cards and contactless payments, the airport has launched a partnership with Europe’s largest phone charging network, ChargedUp. The partnership makes portable power banks available to rent from eleven stations throughout the terminal – the first time the service has been installed at any airport in the UK. Travellers can rent a power-bank, take it on-board their flight, and either return it to LLA upon their arrival back in the UK or automatically purchase it after 10 days.

Clare Armstrong, Head of Passenger Services at LLA, said: 

As well as improving the passenger experience, these new services are part of the airport’s efforts to keep passengers safe. Pre-ordering food via a mobile device reduces the number and duration of face-to-face interactions passengers need to make while ordering food. Our fast, unlimited wi-fi and portable chargers allow passengers to move about the terminal knowing that they can rely on their mobile device while travelling, while our digital kiosks provide all the information a passenger needs for their journey.

London Luton Airport (LLA) remains one of the UK’s busiest airports despite COVID-19, carrying 5.4 million passengers in 2020. Airlines include easyJet, Wizz Air, Ryanair, Tui, Sun Express and El Al.

Passengers travelling by rail will benefit from upgraded rail links to Luton Airport Parkway station as part of a partnership agreement with East Midlands Railway.  A half-hourly express rail service between London and Luton Airport Parkway will launch in May 2021.

Kelly

American Airlines offers more access to high-speed Wi-Fi and live TV

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American Airlines now offers customers access to high-speed satellite Wi-Fi and live TV on more aircraft than any other airline.

The company recently completed installation of the “fast, consistent and industry-leading connectivity” on its entire long-term mainline narrow-body fleet of more than 700 aircraft. Satellite-based Wi-Fi allows customers to stream video without buffering or interruptions; upload and download files with ease; and stay connected from gate to gate.

Upgraded bandwidth capacity ensures customers won’t compromise on connection quality or speed, even if every customer chooses to access in-flight internet at the same time. Additionally, every satellite-equipped aircraft can now stream live TV, giving more customers access to 12 channels on their personal devices free of charge.

American is already the only U.S. airline to offer live TV on international flights.

Kurt Stache, Senior Vice President for Marketing, Loyalty and Sales for American said,

Elevating the travel experience is one of our top goals at American and we’ve been working hard to provide our customers with the same level of entertainment and connectivity options they enjoy in their own living rooms.

In less than two years, we completed broadband internet installation on our entire mainline fleet and we will continue setting new standards in the industry to show our customers we value the time they spend with us.

The high-speed Wi-Fi and live TV expansion are American’s latest investments in the on-board customer experience, complementing the in-flight entertainment and connectivity already available on its wide-body aircraft. Earlier this year, American launched a partnership with Apple Music to give customers access to more than 50 million songs, playlists and music videos through complimentary in-flight Wi-Fi.

The airline already provides complimentary wireless entertainment throughout its fleet, offering great movies and on-demand televisions shows for customers to enjoy on their own devices.

American is installing power at every seat across its mainline fleet, allowing customers to charge their devices in-flight and deplane at full battery. The airline has been installing power at every seat across its two-class regional fleet as well.

Tablet holders: The majority of American’s narrow-body aircraft will be retrofitted with a tablet holder for hands-free entertainment on board. USB power will be positioned next to the tablet holder for easy charging.

Paul

Complimentary Wi-Fi at all London Hiltons.

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We are pleased to announce that all of Global Travel Management’s customers are eligible for free Wifi at every Hilton hotel in London.

Hilton have 36 properties in London, with many ideally located at Heathrow, Gatwick, Stansted & Luton; furthermore, other properties can also be found at Euston and Paddington stations.

More centrally located hotels can be found at Canary Wharf, Tower Bridge, theatreland and close to Olympia.

Simply request rate code WYN when booking.

Paul

Heathrow To Provide Free wifi.

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Heathrow Airport now offers all passengers free wifi. The London hub will offer online access without charge for 45 minutes per calendar day across all five terminals.

Heathrow Rewards cardholders will receive 90 minutes of free browsing. Passengers who want to surf the web for longer can do so, but will then have to select one of a range of pay-as-you-go options for continued access.