Following the ongoing situation in Brussels, we (Eurostar) are extending the free exchange period up to and including Monday 30 November 2015. These exchanges need to be processed within 60 days from the original travel date.
In addition to direct Brussels services, we are also exchanging Any Belgian Station and connection tickets, e.g. Brussels to Cologne.
Our (Eurostar’s) no refund policy is maintained.
Please note that passengers may choose to board or disembark at Lille station if they no longer wish to travel into Brussels for a connecting journey.
Our current policy on Paris remains, we are only offering exchanges for those that were due to travel up to and including Sunday 22 November.