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Emirates launches integrated biometric path at Dubai International Airport

Emirates has launched an “integrated biometric path” at Dubai International Airport, a contactless airport experience, now open to Emirates passengers travelling from and through Dubai.

The integrated biometric path gives passengers a seamless travel journey from specific check-in to boarding gates, improving customer flow through the airport with fewer document checks and less queuing.


Emirates has launched an integrated biometric path at Dubai International airport. The contactless airport experience provides convenience and reduces human interaction, putting emphasis on health and safety.

Utilising the latest biometric technology – a mix of facial and iris recognition – Emirates passengers can now check in for their flight, complete immigration formalities, enter the Emirates Lounge, and board their flights, simply by strolling through the airport.

The various touchpoints in the biometric path allow for a hygienic contactless travel journey, reducing human interaction and putting emphasis on health and safety.

Adel Al Redha, Emirates’ Chief Operating Officer said,

We have always focused on providing a great customer experience at any touchpoint and now it is more vital than before to make use of technology and implement products, and introduce processes that focuses not only on fast tracking customers, but more importantly on health and safety during their travel journey. The state-of-the-art, contactless biometric path is the latest in a series of initiatives we have introduced to make sure that travelling on Emirates is a seamless journey and gives customers added peace of mind.

The biometric touchpoints are currently installed at select First, Business and Economy Class check-in desks in Terminal 3 at Dubai International Airport; immigration gates, including a “smart tunnel”; Emirates’ premium lounge entrance at concourse B; as well select boarding gates. Areas where biometric equipment is installed are clearly marked and additional units will be installed at each touchpoint in the future.

The Smart Tunnel, a project by the General Directorate of Residence and Foreigners Affairs in Dubai (GDRFA) in collaboration with Emirates, is a world-first for passport control, where passengers simply walk through a tunnel and are “cleared” by immigration authorities without human intervention or the need for a physical passport stamp.


Utilising a mix of facial and iris recognition, Emirates passengers can now check in for their flight, complete immigration formalities, enter the Emirates Lounge, and board their flights, simply by strolling through the airport.

Emirates is also the first airline outside America to receive approval for biometric boarding from the U.S. Customs Border Protection (CBP). Customers flying from Dubai to Emirates’ destinations in the U.S. will be able to choose facial recognition technology at the departure gates.

The biometric path is the latest in a host of initiatives by Emirates to provide a smart contactless journey. In the last month, the airline has introduced other services including self-check-in and bag drop kiosks at Dubai Airport “for a smoother airport experience”.

If you need to book flights on Emirates, contact your GTM Account Manager.

Dubai Airports CEO says bilateral agreements are needed to enable resumption of services


Paul Griffiths joined Dubai Airports as its first CEO in October 2007

Dubai Airports CEO Paul Griffiths has set out a number of steps that, he says, will enable a resumption of services.

Griffiths today confirmed that while the airport operator is taking appropriate measures to control costs, optimise liquidity, facilitate cargo and repatriation flights and prepare for a timely and proportionate activation of facilities and services at Dubai International (DXB) to support the resumption of scheduled traffic, the timing and the speed of air traffic recovery will ultimately depend on the development of a vaccine or treatment for Covid-19.

The Covid-19 pandemic is of a very different nature than any previous crisis in that it has affected supply, demand and health security and by extension the entire global economy. Until there is a proven level of confidence medically that people can travel without fear of spreading or contracting the virus, the situation we find ourselves in is likely to continue.

Covid-19 had a noticeable impact on passenger traffic at DXB the first quarter of the year as DXB recorded a total of 17.8 million customers, a year on year contraction of 19.8% due to dampened demand and reduced flight numbers caused by the suspension of services by regulatory authorities in the UAE and elsewhere.

Until a medical solution is found, the industry will rely on bilateral agreements that enable the resumption of services. We will gradually start to see some confidence build between trusted countries where the governments have acted significantly enough and early enough to get the spread of the virus under control.

As the UAE government took significant and early steps to get the virus under control, we are optimistic that there will be opportunities to pair with other governments that have been similarly effective to get air services going between them. With millions across the world in lockdown and eager for a change of scenery or to visit friends and relatives, travel has become one of the most desirable commodities. However, the current inability to safely travel is diminishing that demand.

Restoring consumer confidence is another area requiring industry attention. Griffiths confirmed that Dubai Airports will continue to ensure a safe and healthy airport environment by enabling social distancing, conducting thermal screening and Covid-19 testing in support of health authorities and undertaking robust deep-cleaning and sanitisation to help alleviate customer concerns about air travel once scheduled services resume.

In the short term, until we get a medical and technical solution, we will have robust measures in place. And while we will all have to practice social distancing in the near term, the idea of social distancing as a permanent part of society would be so socially and economically destructive it would simply not be sustainable. With the human ingenuity in the medical field and technology now, it’s quite possible a combination of the two will bring us a primary solution to get back to the social norms we’ve enjoyed for centuries.

While we’re certainly ready to ramp up for the resumption of travel, it’s virtually impossible to forecast with any reliability as to how rapidly air services will be re-established on a regularly scheduled basis and how long it will take to get back to previous traffic levels.

We’re looking at an 18 month to two-year time frame but that is highly dependent upon the development of an effective treatment or vaccine and the establishment of bilateral arrangements between countries. So, while we can’t predict how quickly or when this will happen, I am optimistic that the innate demand when people realise it is once again safe to travel will be huge. There will come a point where the world will open up again and the desire to travel will be even stronger than it has been in the past and Dubai Airports and the entire aviation community will be ready.

Dubai Airport Runway Closures.

Starting 1st May 2014, both of Dubai International Airport’s runways will be closed at alternate times for a project to resurface each of the runways, upgrade the lighting and construct extra taxiways. The work will continue until 20 July 2014.

The airport’s southern runway will be closed from 1 – 31 May and the northern runway from 31 May – 20 July. During the project, services at the airport will be reduced by 26% and more than 300 services per week will be moved to Dubai World Central.

Fourteen airlines that currently fly out of the airport, including budget carrier FlyDubai, will temporarily move at least some flights to Dubai World Central airport during the project. Dubai’s main carrier (Emirates) will not move any flights.