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British Airways reunites family for a very special occasion

As its centenary year drew to a close, British Airways waved its magic wand for the 100th time to take a very deserving customer on the trip of a lifetime to Australia to surprise her uncle on his wedding day.

Cheryl Lawley, 36 from Nuneaton, contacted the airline in early 2019 to share her story. In 2016 Cheryl was diagnosed with incurable brain cancer and after undergoing a 14-hour operation, Cheryl woke to find her uncle, Ben, unexpectedly by her bedside. Ben had travelled from his home in Melbourne, Australia, to nurse Cheryl and help care for her three children, aged 16, 10 and 9.

After returning to Melbourne, Ben announced that he was engaged to marry his partner of 14 years, Andrew, but given Cheryl’s circumstances she would be unable to attend. Until BA Magic stepped in!

British Airways organised for Cheryl, her partner Adrian, 31, and children Mia, Ashdon and Carson to fly to Melbourne, with lots of surprises and adventure along the way.

Departing from Heathrow Terminal 5, Cheryl was given the VIP treatment with a Heathrow Personal Shopping experience and Elemis spa treatments in preparation for the wedding, before the family embarked on their 22-hour journey to Australia in the comfort of British Airways’ business cabin, Club World.

When they arrived, the family were gifted with a suite at The Langham Melbourne, which has been named as the number one hotel in Australia. 

On the day of the wedding, Melbourne’s leading hair and make-up artist, Jemma, was on hand to pamper Cheryl before she went to surprise her uncle as he got ready for his wedding.

Cheryl said:

When I wrote to BA Magic to ask for help in getting me to Australia so I could be there for my uncle on his important day as he was for mine, I didn’t expect such an unforgettable adventure. British Airways has helped create memories for us as a family that we will always cherish and be grateful for.

Carolina Martinoli, British Airways’ Director of Brand and Customer Experience, said:

Cheryl’s story touched our hearts, so we wanted to do everything possible to help surprise her uncle on his big day. Throughout 2019, to say thank you to our customers, we committed to 100 acts of kindness and this marks our 100th act. We are delighted we could end the year making this special trip unforgettable for such a deserving family.

Helping to surprise Cheryl’s uncle on his big day was part of the airline’s commitment to mark its centenary year with 100 acts of kindness as part of its #BAMagic100 campaign. Following its launch in 2017, the campaign saw the airline arranging surprise proposals, reuniting loved ones, arranging money-can’t-buy experiences and creating holidays of a lifetime.

If you want to book a flight on British Airways, please contact your GTM Account Manager; and if you would like to take advantage of Heathrow’s Personal Shopper Service, please click here:
https://boutique.heathrow.com/en/contact/personal-shopper.

British Airways invests millions on reimagined and improved menus on flights from Gatwick

British Airways has made a multi-million pound investment in its catering on flights from London Gatwick, with “reimagined and improved” food across its short- and long-haul cabins.

Now available on all flights, the catering brings in new menus featuring new dishes and recipes as part of the airline’s £6.5bn investment for customers. The new food has a focus on provenance with the provider, Newrest, working closely with suppliers in the south of England to source the best quality ingredients.

Customers can enjoy the benefits across all long-haul cabins – World Traveller (economy), World Traveller Plus (premium economy), Club World (business) and First – as well as Club Europe (business) on short-haul. 

A range of Marks & Spencer products continues to be on offer to Euro Traveller customers.

Carolina Martinoli, British Airways’ Director of Brand and Customer Experience, said:

This is the latest development in continuously improving our catering. We’re incredibly proud of this new offering, and we hope our customers enjoy it as much as we have enjoyed developing it.

Paul Baker, Sales Director of Global Travel Management said:

British Airways flies to more than 70 destinations from Gatwick, offering a variety of routes to suit both business and leisure travellers. So it’s great to see an improved selection of great, locally-sourced food being served on routes from London’s second airport.

As part of its £6.5bn investment for customers, British Airways has refreshed its Boeing 777 fleet at Gatwick. So, as well as Panasonic in-flight entertainment on 10″ (World Traveller) and 12″ (World Traveller Plus) screens, offering more choice of movies, television and audio programmes, British Airways passengers now have choices from superbly-improved menus.

If you’re flying on business from London Gatwick, contact your GTM Account Manager.

96 year-old war veteran gets back in the cockpit – with the help of British Airways

Former RAF pilot Frank Dell, 96, is usually found making his way through the hallways of his Bupa care home in Sydney. But, in his younger years, he was flying high over Germany in World War II, even carrying Royals, before joining British Airways as a commercial pilot.

Now, 45 years after his retirement, the airline has worked closely with Bupa to make one of his wishes come true, as Frank ventured back into the flight deck of an aircraft. The visit forms part of British Airways’ commitment to 100 acts of kindness across the world as part of its #BAMagic100 campaign, to celebrate its centenary this year.

Born in Hove in 1923, Frank grew up on the Sussex coast and joined the Royal Air Force in 1941, quickly rising to the role of Flight Lieutenant. His six years in the Royal Air Force were spent behind the controls of a De Havilland Mosquito flying over Germany during World War II.

It was a risky role, as Franks recalls:

In 1944, I lost a good friend of mine who also happened to be my navigator when our plane was shot down in Münster along the western edge of Germany near the Krupp armament factory.

It all happened so quickly. One minute I was in the plane at 28 thousand feet and the next moment I was in the fresh air.

Frank was confronted by some horrific scenes as he trekked through European countryside.

I was actually walking for four nights and didn’t link up with anyone until the fifth day. As you can imagine, I was incredibly worn out and tired.

Thankfully Frank survived the war and after leaving the RAF moved to Marlow in Buckinghamshire, where he raised two sons with his wife, Isabel. Keen to stay in the cockpit, Frank was quick to explore roles with other airlines after the war.

Being a pilot was beyond the reach of average people like me in terms of the cost. Then the war came along and paved the way for me to learn to fly.

When my time came to be released, there was no job for me in the air force, so I started with British European Airways. It was amazing to see how much pre-war flying and training came into the category of what we were doing then.

It was a great privilege to work for British European Airways and now, an incredibly proud moment to help them celebrate their 100th birthday and be back in the cockpit again.

Frank flew with British Airways for thirty years between 1946 and 1976, clocking up millions of miles and even carrying some well-known faces, including royalty.

I had no idea that 1976 was going to be my final year with British Airways, so I hit the jackpot by being able to fly a well-known Royal in my very last year of service. There’s something of an unspoken pilots’ agreement that you don’t talk about the people you’ve flown – especially at that level – but it’s a memory that I’ll treasure forever.

After retiring, Frank and Isabel remained in Marlow, though their son moved out to Australia. The couple followed in 2000 to be closer to their grandchildren and, after Isabel passed away, Frank moved into Bupa’s St. Ives care home in Sydney in 2018.

Reba Hatcher manages Bupa St. Ives care home in Sydney and says flying had been a major part of Frank’s life and has created many interesting conversations within the home.

Frank is such an inspiring role model to me, the staff, residents and visitors. It’s so important for us as carers to celebrate the lives and achievements of our residents and to shine the spotlight on what makes them so unique.

Reba got in touch with British Airways, who quickly picked up the idea as part of their #BAMagic campaign. With the two companies working together to arrange the visit, Frank soon donned his suit and tie before meeting pilots aboard a Boeing 777 at Sydney airport.

Reflecting on the day he said:

It’s been over 30 years since I was last in the cockpit, and I never thought I’d be here again.  While the technology has changed, there are so many things that have stayed the same, and it’s brought back some wonderful memories.

As British Airways lines up on the runway to celebrate its centenary, the airline’s Director of Brand and Customer Experience, Carolina Martinoli, shared Ms Hatcher’s sentiment.

As soon as we heard that former British Airways pilot, Frank wished to take a trip down memory lane, we wanted to do all we could to make his dream come true by visiting a flight deck once again.  We’re absolutely honoured to have people like Frank and all our customers and colleagues join us in celebrating our milestone 100th birthday this year.

To celebrate its centenary, British Airways has painted a number of aircraft in its heritage liveries, including an A319 in the colours of British European Airways (BEA), which is the airline’s short -haul predecessor that Frank used to fly for.

If you’re planning to take a flight on British Airways during their centenary year, please contact your GTM Account Manager.

British Airways opens luxurious Club lounge at JFK

British Airways has opened its doors to the highly-anticipated new Club lounge at New York’s JFK airport.  It completes a £50 million investment, following the unveiling of a plush new space for First customers in autumn last year.  Customers at JFK Terminal 7 have also seen changes to the public areas and gate spaces to make them more appealing, welcoming and comfortable.

As British Airways’ flagship US lounge, the carefully curated space will play host to the hundreds of business and leisure customers that travel between New York and London on up to twelve Transatlantic flights a day.


Elemis JFK spa

Spread across 22,000 sq. ft. (spanning over half acre), the Club lounge is carefully laid out to offer designated areas that are designed to meet different customer needs. The new space includes elegant, relaxed seating areas as well as ample work stations with power outlets to maximise time in the office.  Other spots include an entertainment room with state-of-the-art entertainment and sound from Sony, and the reopened Elemis Spa offers a range of treatments to help travellers relax and recharge ahead of their journey.

For Club customers that plan to take advantage of their flat bed and luxurious White Company bedding on board, the new lounge offers the ultimate pre-flight dining experience with a brasserie-style dining room where travellers can enjoy freshly prepared dishes from an extensive menu or a range of smaller items chosen to allow customers to ‘grab and go’.


Quaich Bar

There will be a granite topped Quaich Bar, created in partnership with the Quaich bar at the Craigellachie Hotel in Speyside, Scotland. 

An experienced bartender will be on-hand at peak times to serve a full range of fine wines and cocktails such as the Broadway Copper Cup made with Copper Dog whisky, orange bitters and berries. 

An innovative new addition to the lounge is a BrewDog craft beer room, in partnership with the brand, a beer has been designed specifically for British Airways, named after its flight call sign – Speedbird 100. The beer is available on flights from tomorrow, 1 May.

JFK airport is like a second home to Heathrow so it’s great to mark the final step in our significant customer investment with the opening of our new Club and First lounges.

Every detail has been carefully designed and we’ve created a space to meet our customers’ needs – whether they want to relax and have a meal or enjoy a craft beer and catch up on the world news.


Carolina Martinoli, British Airways’ Director of Brand and Customer Experience

This is the third lounge to feature British Airways’ contemporary and luxurious design, following the lounge openings in Rome and Aberdeen last year.  It is part of the airline’s five-year £6.5 billion customer investment programme.  The airline is also bringing changes to its First, World Traveller Plus and World Traveller cabins, delivering exceptional new restaurant-style catering from Do&Co, rolling out industry-leading Wi-Fi on board.  New routes already launched this year include Charleston, Pittsburgh and Osaka.


JFK Club Lounge


The First lounge at JFK opened in October last year after a complete renovation.  It offers an opulent bar and bespoke zones to provide different seating areas.  The kitchen features a boutique pre-flight dining service, and the state-of-the-art wine room offers an enomatic dispenser so that each glass of wine is served at exactly the right temperature and oxidized to the precise level.  The wine list has been expertly curated by London-based Borough Wines with a variety of wines from across the world, introducing customers to a range of new wines.

Customers flying in First and Club World can enjoy an enhanced check-in experience at the exclusive Premium Zone.  The First Wing and First check-in are also open to ensure a smooth start to the journey.