London Luton Airport has announced a range of new digital services to improve the passenger experience as travellers return to the airport. The new services include Unlimited Wi-Fi across the terminal building LLA Market Place, which enables passengers to pre-order food and drink contact-free Portable mobile chargers that can be rented for the duration of […]
The pandemic may have brought airports to a standstill, but beneath London Stansted’s terminal a £70m baggage system revamp has been driven to the finish line. The project, which took four years to complete, is the largest upgrade to the airport’s baggage network since the terminal opened in 1991. It involved replacing the ageing set-up […]
Avanti West Coast is set to ‘transform UK rail travel’ with the launch of a new Standard Premium class. Avanti West Coast is the first UK rail operator to offer the new class The new product has been introduced after successful trial and research with customers This move is intended to complement an enhanced First […]
Avanti West Coast has rolled out a new service across its UK network where customers can have food and drink delivered to their seat. Introduced on trains operating across the West Coast Main Line, this new feature follows a successful trial onboard last year. Whilst customers in First Class have always enjoyed being served at […]
British Airways is the first airline in the world to conduct a trial with medical tech company Canary Global, to assess how its Pelican Covid-19 Ultra Rapid Covid-19 test, which displays a result within 25 seconds, can play a role in opening up travel. The airline will be inviting flight and cabin crew to take […]
British Airways will be trialling new intelligent queuing technology from Qmatic, that will enable customers to queue, virtually, at check-in by pre-booking their slot time in advance of arriving at the airport.The technology, that is optional for customers, will be trialled by British Airways for three months on selected flights departing from Heathrow Terminal 5. […]
American Airlines is introducing new onboard amenity kits for premium cabin customers in partnership with Shinola and D.S. & Durga. These thoughtful and creative partners will help keep memories of customers’ travels top of mind, even when customers aren’t flying 35,000 feet in the air. Clarissa Sebastian, Managing Director of Premium Customer Experience and Onboard […]
As the humanitarian crisis in India worsens, British Airways has announced it will fly a Boeing 777-200 aircraft loaded with emergency aid to Delhi to support the Indian government as the country continues to battle rising Coronavirus cases with dwindling oxygen supplies. 1,349 items of aid will depart on an aircraft specially chartered by British […]
Finnair will start accepting a Covid-19 vaccination certificate from the first vaccination dose as an alternative to a negative test result or a certificate of a previous Covid-19 infection, on Finnair flights to Finland from 11 May, 2021. Since late January 2021, Finnair has required that all passengers travelling to Finland – excluding transfer passengers […]
Airports Council International (ACI) World has published its preliminary world airport traffic rankings – covering passenger traffic and aircraft movements for 2020 – showing the dramatic impact of Covid-19 on what are ordinarily the world’s busiest airports. Global passenger traffic at the world’s top 10 busiest airports decreased by 45.7% in 2020. Overall, passenger traffic […]
