Entries by Dave

British Airways doubles reward seat availability

British Airways has significantly increased the number of seats that can be booked using Avios, the reward currency used by the airline, on every flight. The airline has always guaranteed that at least a certain number of reward seats – seats available to book using Avios – will be available on each flight. The airline […]

Luton boosts digital services for passengers

London Luton Airport has announced a range of new digital services to improve the passenger experience as travellers return to the airport. The new services include Unlimited Wi-Fi across the terminal building LLA Market Place, which enables passengers to pre-order food and drink contact-free Portable mobile chargers that can be rented for the duration of […]

11mph £70m Stansted baggage system

The pandemic may have brought airports to a standstill, but beneath London Stansted’s terminal a £70m baggage system revamp has been driven to the finish line. The project, which took four years to complete, is the largest upgrade to the airport’s baggage network since the terminal opened in 1991. It involved replacing the ageing set-up […]

Avanti West Coast introduces Standard Premium class

Avanti West Coast is set to ‘transform UK rail travel’ with the launch of a new Standard Premium class. Avanti West Coast is the first UK rail operator to offer the new class The new product has been introduced after successful trial and research with customers This move is intended to complement an enhanced First […]

‘At Seat’ service on Avanti West Coast Main Line trains

Avanti West Coast has rolled out a new service across its UK network where customers can have food and drink delivered to their seat. Introduced on trains operating across the West Coast Main Line, this new feature follows a successful trial onboard last year. Whilst customers in First Class have always enjoyed being served at […]

British Airways trials ‘world first’ 25-second Covid-19 test

British Airways is the first airline in the world to conduct a trial with medical tech company Canary Global, to assess how its Pelican Covid-19 Ultra Rapid Covid-19 test, which displays a result within 25 seconds, can play a role in opening up travel.  The airline will be inviting flight and cabin crew to take […]

BA trials Qmatic queueing

British Airways will be trialling new intelligent queuing technology from Qmatic, that will enable customers to queue, virtually, at check-in by pre-booking their slot time in advance of arriving at the airport.The technology, that is optional for customers, will be trialled by British Airways for three months on selected flights departing from Heathrow Terminal 5. […]

American releases revamped amenity kits

American Airlines is introducing new onboard amenity kits for premium cabin customers in partnership with Shinola and D.S. & Durga. These thoughtful and creative partners will help keep memories of customers’ travels top of mind, even when customers aren’t flying 35,000 feet in the air. Clarissa Sebastian, Managing Director of Premium Customer Experience and Onboard […]

Traffic light system

The government has announced details of the traffic light system in place for international travel in the Summer of 2021. The system comprises three categories of destination country or region, known as green, amber and red, each with a set of restrictions, as set out below. Passenger Locator Form? Yes Pre-departure test before UK arrival? […]

British Airways is flying 27 tonnes of medical aid to Delhi

As the humanitarian crisis in India worsens, British Airways has announced it will fly a Boeing 777-200 aircraft loaded with emergency aid to Delhi to support the Indian government as the country continues to battle rising Coronavirus cases with dwindling oxygen supplies. 1,349 items of aid will depart on an aircraft specially chartered by British […]