British Airways has signed a joint business agreement with China Southern Airlines, for travel from 2 January 2020. The agreement will benefit customers of both airlines by opening more destinations between the UK and China, with a greater choice of flights and enhanced frequent flyer benefits. It will allow the airlines to cooperate on scheduling […]
Entries by Natalie
British Airways has made a multi-million pound investment in its catering on flights from London Gatwick, with “reimagined and improved” food across its short- and long-haul cabins. Now available on all flights, the catering brings in new menus featuring new dishes and recipes as part of the airline’s £6.5bn investment for customers. The new food […]
United Airlines customers now have a new, scientific way to battle jet lag through a first-of-its-kind partnership with Timeshifter, an app that outlines the best time to see and avoid light, sleep and enjoy caffeine to adjust quickly to a new time zone. All MileagePlus members receive access to a free Timeshifter jet lag plan […]
easyJet has announced that it will become the world’s first major airline to operate net-zero carbon flights across its whole network. The airline will achieve this goal by offsetting the carbon emissions from the fuel used for all of its flights. easyJet will undertake carbon offsetting through schemes accredited by two of the highest verification […]
American Airlines passengers now have a simpler way to check in for international flights as the airline has introduced passport scanning to its mobile app. American Airlines claims to be the first airline to offer passport chip scanning that securely transmits passport information directly from the NFC chip embedded in the passport. This allows passengers […]
British Airways is rolling out its First Contact Resolution Programme across every airport it operates to, following its successful launch at Heathrow last year. First Contact Resolution empowers airport hosts to use their expertise, initiative and judgement to solve customer queries on the spot, without waiting for management approval. This allows them to provide instant […]
British Airways has introduced advanced neural networks, known as artificial intelligence, to its airside operation at Heathrow Terminal 5 to help its people ensure every flight departs safely and on time. Currently, when customers disembark an aircraft, British Airways’ ground staff manually check and record the details of eighteen different activities that need to be […]
Qatar Airways has turned a pre-match team-talk into an entertaining safety video that will be shown on board flights before the end of the year. Featuring football legends past and present, the video delivers important safety information with the help of personalities from the airline’s ongoing partnerships with AS Roma, Bayern Munich and FIFA. The […]
Avanti West Coast will be the name of the new InterCity West Coast rail franchise, FirstGroup and Trenitalia have revealed. From 8 December 2019, FirstGroup and Trenitalia will take over the operation of InterCity West Coast rail services. The service will link London to cities and towns across England, North Wales and Scotland, serving as […]
British Airways customers experienced flying eleven miles high at twice the speed of sound, with Concorde halving the time of transatlantic crossing and flying faster than a rifle bullet. And now, in its centenary year, and on the anniversary of Concorde’s final flight, British Airways has announced a partnership with Aston Martin, and will celebrate […]
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